HP Pavilion 14 Sleekbook and HP Pavilion 14 Ultrabook Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Device, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, and Intel Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Display .................................................................................................................................................. 7 Top .....................
Top cover ........................................................................................................................... 42 Power button board ........................................................................................................... 45 Hard drive .......................................................................................................................... 46 USB board/audio jack .......................................................................................
Hard drive specifications .................................................................................................................... 84 8 Windows 8 – Backing up, restoring, and recovering ................................................................................ 85 Creating recovery media and backups ............................................................................................... 85 Creating HP Recovery media ....................................................................
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1 Product description Category Description Product Name Processors Intel HM77 with internal graphics (UMA) computer model Intel HM77 with switchable discrete graphics computer model HP Pavilion 14 Ultrabook √ √ HP Pavilion 14 Sleekbook √ √ Intel Core i5-3337U (1.8 GHz,turbo up to 2.7 GHz 1600 MHz/3 MB L3 cache, dual core 17 W) √ √ Intel Core i5-3317U (1.7 GHz, turbo up to 2.6 GHz, 1600 MHz/3 MB L3 cache, dual core, 17 W) √ √ Intel Core i3-3227U (1.
Category Description Chipsets Intel HM77 Express chipset for use with computer models with Intel Core processors Intel HM77 with internal graphics (UMA) computer model Intel HM77 with switchable discrete graphics computer model √ √ AMD A68M with internal graphics (UMA) computer model AMD A70M chipset for use with computer models with AMD processors √ AMD A68M chipset for use with computer models with AMD processors Graphics Supports HD Decode, DX11, and HDMI AMD 70M with internal graphics (UMA)
Category Description Display panel 35.6 cm (14.0 in), high-definition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768) flat (3.
Category Description Intel HM77 with internal graphics (UMA) computer model Intel HM77 with switchable discrete graphics computer model AMD A68M with internal graphics (UMA) computer model AMD 70M with internal graphics (UMA) computer model Drives Supports 6.35 cm (2.5 in) hard drives in √ √ √ √ Serial ATA (SATA) √ √ √ √ HP 3D Drive Guard support √ √ √ √ Intel Smart Response Technology support for use with computer models with Intel Core processors √ √ 9.5 mm (.37 in) and 7.0 mm (.
Category Description Intel HM77 with internal graphics (UMA) computer model Intel HM77 with switchable discrete graphics computer model AMD A68M with internal graphics (UMA) computer model AMD 70M with internal graphics (UMA) computer model Wireless Integrated wireless local area network (WLAN) options by way of wireless module √ √ √ √ Two WLAN antennas built into display assembly √ √ √ √ Support for Intel Wireless Display √ √ √ √ Support for the following WLAN formats: External media
Category Keyboard/ pointing devices Power requirements Description Intel HM77 with internal graphics (UMA) computer model Intel HM77 with switchable discrete graphics computer model AMD A68M with internal graphics (UMA) computer model AMD 70M with internal graphics (UMA) computer model ● RJ-45 (Ethernet, includes link and activity lights) √ √ √ √ ● USB 3.0 (2 ports) √ √ √ √ ● USB 2.
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD Webcam Records video, captures still photographs, and allows you to video conference and chat online using streaming video. (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer.
Top TouchPad Component Description TouchPad light (not supported on Ubuntu Linux) ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button (not supported on Ubuntu Linux) Turns the TouchPad on or off. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (1) NOTE: The TouchPad also supports edge-swipe gestures. 8 (4) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the letter keys to all capital letters.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep (Suspend) state, press the button briefly to exit that state. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key (for Windows computer models). (2) fn key Displays system information when pressed in combination with the esc key (for Windows computer models). (3) Operating system key For Windows computer models, returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the operating system logo key again will return you to the previous screen.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 2.
Right side Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Component (8) (9) 14 Description AC adapter light Power connector Chapter 2 External component identification ● White: The AC adapter is connected and the battery is charged. ● Blinking white: The battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Connects an AC adapter.
Bottom Component Description (1) Battery bay Holds the battery. (2) Battery lock Unlocks and locks the battery. (3) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery from the battery bay.
3 Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located on the bottom of the computer. NOTE: 16 Your label may look slightly different from the illustration in this section. Item Description Function (1) Product name This is the model name for the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product.
Computer major components Item Component (1) 35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly. The display assembly is spared at the subcomponent level only. NOTE: (2) Spare part number For a full list of display spare parts, see Display assembly subcomponents on page 22.
Item (3) Component Spare part number ● For use in France, for use with computer models with Intel processors 697904-051 ● For use in Germany, for use with computer models with Intel processors 697904-041 ● For use internationally, for use with computer models with Intel processors 697904-B31 ● For use in Israel, for use with computer models with Intel processors 697904-BB1 ● For use in Japan 697904-291 ● For use in Latin America 697904-161 ● For use in the Nordic Region, for use with
Item Component Spare part number For use with computer models with Intel HM77 chipsets, i5-3317U processors, and 1 GB of dedicated video memory: ● For Windows 8 Standard 700701-501 ● For FreeDOS 1.0 700701-001 For use with computer models with Intel HM77 chipsets, i3-2377M processors, and 1 GB of dedicated video memory: ● For Windows 8 Standard 698495-501 ● For FreeDOS 1.
Item Component Spare part number For use with computer models with AMD A68M chipsets and E2-2000 processors: ● For Windows 8 Standard 703856-501 ● For Ubuntu Linux or FreeDOS 2.0 703856-001 For use with computer models with AMD A68M chipsets and E2-1800 processors: ● For Windows 8 Standard 699812-501 ● For Ubuntu Linux or FreeDOS 2.0 699812-001 For use with computer models with AMD A68M chipsets and E1-1500 processors: ● For Windows 8 Standard 703855-501 ● For Ubuntu Linux or FreeDOS 2.
Item (11) Component Spare part number Hard Drive Hardware Kit, not illustrated, (includes hard drive bracket, screws, and cable) 697905-001 WLAN module: ● Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combination Adapter, for use with computer models with Intel processors 670290-005 ● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-005 ● Qualcomm Atheros AR9565 802.11 b/g/n 1×1 WiFi and Bluetooth 4.
Display assembly subcomponents 22 Item Component Spare part number (1) Display bezel 697907-001 (2) Display Hinge Kit (includes left and right display hinges and brackets) 697908-001 (3) 35.6 cm (14.
Miscellaneous parts Component Spare part number AC adapter: ● 65 W nPFC 693715-001 ● 65 W nPFC (select models only) 707750-001 Power cord (3-pin, black, 1.
24 Spare part number Description 490371-AD1 Power cord for use in South Korea (black, 3-pin, 1.83 m) 490371-D01 Power cord for use in Argentina (black, 3-pin, 1.83 m), for use with computer models with Intel processors 490371-D61 Power cord for use in India (black, 3-pin, 1.83 m) 622643-005 320 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bracket or cable) 633252-005 750 GB, 7200 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.
Spare part number Description 697904-031 Keyboard with black finish for use in the United Kingdom (includes cable), for use with computer models with Intel processors only 697904–041 Keyboard with black finish for use in Germany (includes cable), for use with computer models with Intel processors only 697904-051 Keyboard with black finish for use in France (includes cable), for use with computer models with Intel processors 697904-071 Keyboard with black finish for use in Spain (includes cable), fo
26 Spare part number Description 697917-001 RTC battery 697918-001 Speaker assembly (includes left and right speakers and cable) 697919-001 Base enclosure, for use with computer models with Intel processors 697920-001 Top cover, ruby red (includes TouchPad) 697921-001 Power connector 698488-001 Top cover, sparkling black (includes TouchPad) 698491-001 System board for use with computer models with UMA memory, Intel HM77 chipsets, i5-3317U processors, and Ubuntu Linux or FreeDOS 1.
Spare part number Description 703856-501 System board for use with computer models with UMA memory, AMD A68M chipsets, E2-2000 processors, and Windows 8 Standard 703857-001 System board for use with computer models with UMA memory, AMD A70M chipsets, A4-4355 processors, and Ubuntu Linux or FreeDOS 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 30 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. The service label is located on the bottom of the computer. NOTE: Your label may look slightly different from the illustration in this section. Item Description Function (1) Product name The name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product.
Battery Description Spare part number 4 cell, 37 Whr, 2.55 Ah Li-ion battery 695192-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Turn the computer upside down on a flat surface. 2.
2. Reset the battery release lock (2) to the locked position. Computer feet Description Spare part number Rubber Feet Kit 697906-001 The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below.
Display panel Description Spare part number Display bezel 697907-001 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel 698523-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display panel, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the display bezel (4). 4. Remove the four Phillips screws for the display panel. NOTE: Support the display panel as you lean the panel forward. 5. Move the panel toward the keyboard (1). 6. Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.
7. Disconnect the display panel cable (3) from the display panel, and then remove the panel (4). Reverse this procedure to replace the panel. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Description Spare part number ● For use in Turkey, for use with computer models with Intel processors 697904-141 ● For use in the United Kingdom, for use with computer models with Intel processors 697904-031 ● For use in the United States 697904-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the keyboard, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer.
40 2. Turn the computer right-side up with the front toward you. Open the display and stand the computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it disengages from the computer. 3. Turn the computer right-side up with the front toward you and open the display.
4. Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up on the rear of the keyboard. 5. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 6. Remove the keyboard.
Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and TouchPad cable. Description Spare part number Ruby red 697920-001 Silver 704382-001 Sparkling black 698488-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the top cover, follow these steps: 42 1. Shut down the computer. 2.
Remove the top cover: 1. Remove the seven Phillips screws that secure the top cover to the base enclosure. 2. Disconnect the power button cable (1) and the TouchPad cable (2). 3. Close the display and turn the computer upside down.
4. Remove the eight Phillips screws from the bottom of the computer. 5. Turn the computer over and open the display. 6. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2).
Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (includes cable) 697901-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-005 750 GB, 7200 rpm 633252-005 750 GB, 5400 rpm 634250-005 640 GB, 5400 rpm 669300-005 500 GB, 7200 rpm 634925-005 500 GB, 5400 rpm 669299-005 320 GB, 5400 rpm 622643-005 7.0 mm (0.28 in) × 6.35 cm (2.
Remove the hard drive: 1. Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to replace the hard drive cable, see System board on page 53. 2. Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard drive cable (3).
3. Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the removal procedure.
USB board/audio jack Description Spare part number USB board (includes cable and audio-out/audio-in jack) 697902-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
WLAN module Description Spare part number Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter, for use with computer models with Intel processors 670290-005 Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-005 Qualcomm Atheros AR9565 802.11 b/g/n 1×1 WiFi and Bluetooth 4.0 Combination Adapter for use with computer models with Intel processors, not supported on Ubuntu Linux, (select models only) 690019-005 Ralink RT3290LE 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/white WLAN antenna cable is connected to the WLAN module 2/Aux terminal. 2. Remove the Phillips screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
System board NOTE: The processor is included on the system board. The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number System boards supporting switchable discrete graphics For use with computer models with Intel HM77 chipsets, i5-3337U processors and 2 GB of dedicated video memory: ● For Windows 8 Standard 718729-501 ● For FreeDOS 1.
Description Spare part number ● For Windows 8 Standard 718726-501 ● For Ubuntu Linux or FreeDOS 1.0 718726-001 For use with computer models with Intel HM77 chipsets and i3-3217U processors: ● For Windows 8 Standard 698492-501 ● For Ubuntu Linux or FreeDOS 1.0 698492-001 For use with computer models with Intel HM77 chipsets and i3-2375M processors: ● For Windows 8 Standard 718917-501 ● For Ubuntu Linux or FreeDOS 1.
4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 38). 6. Remove the top cover (see Top cover on page 42). 7. Remove the hard drive (see Hard drive on page 46). 8. Remove the USB board (see USB board/audio jack on page 49). 9. Remove the WLAN (see WLAN module on page 50).
3. Remove the two Phillips screws (3) that secure the system board to the base enclosure. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board by sliding it up and to the left at an angle (2). 6. Disconnect the power connector cable (3). 7. Remove the hard drive cable: a. 56 Turn the system board upside down, with the front toward you.
b. Disconnect the hard drive cable from the system board. Reverse this procedure to install the system board.
Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
3. Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. To replace the memory module: 1.
60 2. Press down on the left and right sides of the memory module (2) until the side retention clips snap back into place. 3.
RTC battery Description Spare part number RTC battery 697917-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
mSATA solid-state drive Description Spare part number mSATA solid-state drive, 32 GB drive (for use with computer models with Intel Core processors, not supported on Ubuntu Linux) 698524-001 mSATA solid-state drive, 24 GB drive (for use with computer models with Intel Core processors) 717579-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the mSATA solid state drive, follow these steps: 1. Shut down the computer. 2.
2. Remove the Phillips screw (1) and slide out the mSATA solid-state drive (2). NOTE: The drive tilts up to remove. The drive is designed with a notch to prevent incorrect installation into mSATA drive socket. Reverse this procedure to install the mSATA drive onto a replacement system board.
PCH heat sink Description Spare part number PCH heat sink 699248-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Heat sink Description Spare part number UMA graphics heat sink 697915-001 Switchable discrete graphics heat sink 697916-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the heat sink. If you have an UMA graphics heat sink, go to step c. a. Loosen all of the captive screws (1) and (2) and then lift the switchable discrete graphics heat sink (3) from the system board. CAUTION: To prevent damage to the cooling tubes, do not lift the assembly by the cooling tubes. The tubes bend easily. b. 66 Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2) and (4) before replacing a heat sink onto a system board. Continue to step 3.
3. c. Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. d. Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. Reverse this procedure to replace the heat sink. Replace the thermal material that ships with the replacement heat sink.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 38). 6. Remove the top cover (see Top cover on page 42). 7. Remove the hard drive (see Hard drive on page 46). 8. Remove the USB board (see USB board/audio jack on page 49). 9. Remove the WLAN (see WLAN module on page 50). 10.
4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 38). 6. Remove the top cover (see Top cover on page 42). 7. Remove the hard drive (see Hard drive on page 46). 8. Remove the USB board (see USB board/audio jack on page 49). 9. Remove the WLAN (see WLAN module on page 50). 10. Remove the system board (see System board on page 53). Remove the speaker assembly: NOTE: The speaker screws were removed during the process to remove the top cover. 1.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5. Remove the keyboard (see Keyboard on page 38). 6. Remove the top cover (see Top cover on page 42). 7. Remove the hard drive (see Hard drive on page 46). 8. Remove the USB board (see USB board/audio jack on page 49). 9. Remove the WLAN (see WLAN module on page 50). 10.
IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 34). 5.
CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 72 1. Remove the four Phillips screws from the display hinges (1) and lift the display assembly (2). 2. If it is necessary to replace the webcam/microphone module: a. Detach and release the webcam/microphone module as far as the webcam/microphone module cable allows.
c. Remove the webcam/microphone module (2). 3. Remove the two top screws (1) and two bottom screws (2) from the display bracket and lift the display brackets (3) to remove them. 4. If it is necessary to replace the display panel cable: a. Gently remove the cable from the routing clips (1).
b. 5. Detach and release the cable (it is attached to the back cover with double-sided tape), and remove the cable (2). If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) built into the back cover. b. Release the wireless antenna transceivers from the back cover. (The wireless antenna transceivers are attached to the back cover with double-sided tape.) c. Remove the wireless antenna cables and transceivers (2).
Power connector Description Spare part number Power connector 697921-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: 1. Shut down the computer. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
5 Windows 8 – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: 78 If you need to stop a diagnostic test while it is running, press esc.
6 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
7 Specifications Computer specifications Metric U.S. Width 34.7 cm 13.67 in Depth 23.8 cm 9.37 in Height (front to back) 2.1 cm .83 in Weight: 1.8 kg 3.96 lbs Dimensions: Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating (14.
35.6 cm (14.0 in), display specifications Metric U.S. Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m2 (nits) (typical) Backlight WLED Total power consumption 3.2 W (max) Viewing angle ±45° horizontal, +15° up & -35° down vertical (typical) Dimensions Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm 9.5 mm and 7.
8 Windows 8 – Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
9 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using an optional external DVD±RW optical drive.
To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list. NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local Folder, and then click the Choose Folder button.
3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. 4. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
96 Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
11 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
Index A AC adapter lights 14 spare part number 23, 24, 27 action keys identifying 11 Advanced System Diagnostics using for Ubuntu Linux computer models 82 antenna removal 74 spare part number 22, 25, 70 Antenna Kit spare part number 22, 25, 70 applications key, identifying 11 audio, product description 4 audio-in (microphone) jack 12 removal 49 audio-out (headphone) jack 12 removal 49 B back cover spare part numbers 22, 25, 27, 70 backups for Ubuntu Linux computer models 91 for Windows 8 computer models 85
fan removal 67 spare part number 21, 25, 67 feet locations 35 spare part number 21, 25, 35 fn key, identifying 11 G graphics, product description grounding guidelines 29 guidelines equipment 32 grounding 29 packaging 31 transporting 31 workstation 31 2 H hard drive precautions 29 product description 4 removal 46 spare part numbers 20, 24, 46 specifications 84 hard drive cable removal 56 Hard Drive Hardware Kit spare part number 21, 25, 46 hard drive light, identifying 13 HDMI port, identifying 13 heat sin
USB 2.0 12 USB 3.
selecting for Ubuntu Linux computer models 79 starting for Ubuntu Linux computer models 79 slots Digital Media 13 security cable 12 speaker assembly removal 68 spare part number 21, 26, 68 speakers spare part number 21, 26, 68 speakers, identifying 10 specifications computer 83 display 84 hard drive 84 supported discs recovery for Windows 8 computer models 86 system board removal 53 spare part numbers 18, 26, 27, 53 System Diagnostics for Windows 8 computer models 78 system information, displaying for Ubunt
