Datasheet

This data sheet is governed by HP’s current standard sales terms or, if applicable, the
Customer’s purchase agreement with HP.
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HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF OR THE DESTRUCTION OF ANY DATA RETENTIVE COMPONENT
RETAINED BY THE CUSTOMER. NOTWITHSTANDING ANYTHING IN HP'S CURRENT STANDARD SALES TERMS OR THE TECHNICAL DATA SHEET TO THE
CONTRARY, IN NO EVENT WILL HP OR ITS AFFILIATES, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS DEFECTIVE MEDIA RETENTION OR COMPREHENSIVE
DEFECTIVE MATERIAL RETENTION SERVICE.
Travel zones
All hardware onsite response times apply only to sites located within 100 miles (160 km) of an HP designated support hub. Travel to sites located
within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km)
from the HP designated support hub, there will be an additional travel charge.
Travel zones and charges, if applicable, may vary in some geographic locations.
Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have modified response times for
extended travel, as shown in the table below.
Distance from HP designated hub 4-hour response time Next day onsite response time
0–100 miles 4 hours Next coverage day
101-200 miles (161-320 km) 8 hours 1 additional coverage day
201-300 miles (321-480 km) Established at time of order and subject to resource 2 additional coverage days
Beyond 300 miles (480 km) Established at time of order and subject to resource Established at time of order and subject to resource
A call-to-repair time commitment is available for sites located within 50 miles (80 km) of an HP designated support hub.
For sites that are located within 51 to 100 miles (81 to 160 km) of an HP designated support hub, an adjusted hardware call-to-repair time
commitment applies, as shown in the table below.
Distance from HP designated support hub 6-hour hardware call-to-repair time commitment
0-50 miles (0-80 km) 6 hours
51-100 miles (81-160 km) 8 hours
Beyond 100 miles (160 km) Not available
The hardware call-to-repair time commitment is not available for sites located more than 100 miles (160 km) from an HP designated support hub.