Datasheet

This data sheet is governed by HP’s current standard sales terms or, if applicable, the
Customer’s purchase agreement with HP.
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Use all software products in accordance with current HP software licensing terms corresponding to the Customer's prerequisite underlying
software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any
additional software licensing terms that may accompany such software updates provided under this service
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Execute, if requested by HP, an agency agreement between the Customer and HP, and provide HP with all required information, documentation,
and authority to entitle HP to log calls with third-party vendors in the Customer’s name
The call-to-repair time commitment is subject to the Customer providing immediate and unrestricted access to the system, as requested by HP.
The call-to-repair time commitment does not apply when system access, including physical, remote troubleshooting, and hardware diagnostic
assessments, is delayed or denied. If the Customer requests scheduled service, the call-to-repair time period begins at the agreed-upon
scheduled time.
For hardware onsite response time options, HP strongly recommends that the Customer install and operate the appropriate HP remote support
solution, with a secure connection to HP, in order to enable the delivery of the service and options. Please contact a local HP representative for
further details on requirements, specifications, and exclusions. If the Customer does not deploy the appropriate HP remote support solution, HP
may not be able to provide the service as defined and is not obligated to do so.
Upon HP request, the Customer will be required to support HP's remote problem resolution efforts. The Customer will:
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Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support
eligibility
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Install customer-installable firmware updates and patches
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Start self-tests and install and run other diagnostic tools and programs
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Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair
parts and replacement products delivered to the Customer.
The Customer agrees to pay additional charges if the Customer requests that HP install customer-installable firmware updates or patches. Any
additional charges to the Customer will be on a time-and-materials basis, unless otherwise previously agreed in writing by HP and the Customer.
In cases where a Customer Self Repair part or replacement product is shipped to resolve a problem, the Customer is responsible for returning the
defective part or product within a time period designated by HP. In the event HP does not receive the defective part or product within the
designated time period or if the part or product is physically damaged upon receipt, the Customer will be required to pay a fee for the defective
part or product, as determined by HP.
The Customer is responsible for registering to use HP's electronic facility and maintaining the Customer’s registration information in order to gain
access to restricted product information and to receive proactive notification or other services available to the Customer.
If the Customer chooses to retain repair parts covered under the defective media retention and/or comprehensive defective material retention
service feature options, it is the Customer's responsibility to:
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Retain physical control of Disk or SSD/Flash Drives at all times during support delivery by HP; HP is not responsible for data contained on Disk or
SSD/Flash Drives
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Ensure that any Customer sensitive data on the retained Disk or SSD/Flash Drive is destroyed or remains secure
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Have an authorized representative present to retain defective Disk or SSD/Flash Drives, accept replacement Disk or SSD/Flash Drives, provide
HP with identification information for each Disk or SSD/Flash Drive retained hereunder, and, upon HP request, execute a document provided by
HP acknowledging the retention of the Disk or SSD/Flash Drives
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Destroy the retained Disk or SSD/Flash Drive and/or ensure that the Disk or SSD/Flash Drive is not put into use again
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Dispose of all retained Disk or SSD/Flash Drives in compliance with applicable environmental laws and regulations
For data retentive components supplied by HP to the Customer as loaner, rental, or lease products, the Customer will promptly return the
replacement components at the expiration or termination of support with HP. The Customer will be solely responsible for removing all sensitive
data before returning any such loaned, rented, or leased components or products to HP, and HP shall not be responsible for maintaining the
confidentiality or privacy of any sensitive data that remains on such components.