Datasheet

11HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Table 5. Service travel zones
Description Travel zone specication
Geographic locations Travel zones and charges, if applicable, may vary in some geographic
locations.
Hardware on-site
response time
All response times apply only to sites located within 25 miles (40 km) of
an HP-designated support hub. Travel to sites located within 200 miles
(320 km) of an HP-designated support hub is provided at no additional
charge. If the site is located more than 200 miles (320 km) from the HP-
designated support hub, there will be an additional travel charge. Travel
zones and charges may vary in some geographic locations. Response
times to sites located more than 100 miles (160 km) from an HP-designated
support hub will be modied for extended travel, as shown in the table that
follows.
Travel zones table
for hardware on-site
response time
Distance from
HP-designated
support hub
4-hour hardware
on-site response time
Next-day hardware
on-site response time
0–25 miles
(0–40 km)
4 hours Next coverage day
26–50 miles
(41–80 km)
4 hours Next coverage day
51–100 miles
(81–160 km)
4 hours Next coverage day
101–200 miles
(161–320 km)
8 hours 1 additional coverage
day
201–300 miles
(321–480 km)
Established at time
of order and subject
to availability
2 additional coverage
days
More than 300 miles
(480+ km)
Established at time
of order and subject
to availability
Established at time
of order and subject
to availability
Hardware call-to-repair
time commitment
A hardware call-to-repair time commitment is available for sites located
within 50 miles (80 km) of an HP-designated support hub. Travel zones
and charges may vary in some geographic locations. The hardware call-
to-repair time commitment is not available for sites located more than
100 miles (160 km) from an HP-designated support hub. For sites that are
located from 51 to 100 miles (81 to 160 km) of an HP-designated support
hub, an adjusted hardware call-to-repair time commitment applies, as
shown in the table that follows.
Travel zone table for
hardware call-to-repair
time commitment
Distance from HP-designated
support hub
6-hour hardware call-to-repair
time
0–50 miles (0–80 km) 6 hours
51–100 miles (81–160 km) 8 hours
More than 100 miles (160+ km) Not available
Information highlighted in the following sections covers all features available
with both HP Proactive Care Pack services and HP Proactive Care Contractual
services.