Datasheet
15HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Software
For a Customer with multiple systems at the same location, HP may limit the number of
physical media sets containing software product and documentation updates provided as
part of this service.
Software updates are not available for all software products. When this service feature is not
available, it will not be included in this service.
For some products, software updates include only minor improved features. New software
versions must be purchased separately.
Limitations to the defective media retention and comprehensive defective material
retention service feature options
The defective media retention and comprehensive defective material retention service feature
options apply only to eligible data retentive components replaced by HP due to malfunction.
They do not apply to any exchange of data retentive components that have not failed.
Data retentive components that are specied by HP as consumable parts and/or that have
exceeded the maximum supported lifetime and/or the maximum usage limit as set forth in
the manufacturer’s operating manual, the product QuickSpecs, or the technical data sheet
are not eligible for the defective media retention or the comprehensive defective material
retention service feature option.
Defective media retention service and comprehensive defective material retention service
coverage for options designated by HP as requiring separate coverage, if available, must be
congured and purchased separately.
Failure rates on these components are constantly monitored, and HP reserves the right
to cancel this service with 30 days’ notice if HP reasonably believes that the Customer is
overusing the defective media retention or comprehensive defective material retention
service feature option (such as when replacement of defective data retentive components
materially exceeds the standard failure rates for the system involved).
HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF OR
THE DESTRUCTION OF ANY DATA-RETENTIVE COMPONENT RETAINED BY THE CUSTOMER.
NOTWITHSTANDING ANYTHING IN HP’S CURRENT STANDARD SALES TERMS OR THE
TECHNICAL DATA SHEET TO THE CONTRARY, IN NO EVENT WILL HP OR ITS AFFILIATES,
SUBCONTRACTORS OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS
DEFECTIVE MEDIA RETENTION OR COMPREHENSIVE DEFECTIVE MATERIAL RETENTION
SERVICE.
Service prerequisites
HP, at its sole discretion, may require an audit on the covered products. If such an audit
is required, an HP authorised representative will contact the Customer and the Customer
will agree to arrange for an audit to be performed within the initial 30-day timeframe.
During the audit, key system conguration information is collected and an inventory of the
covered products is performed. The information gathered in the audit enables HP to plan
and maintain replacement part inventories at the appropriate level and location and allows
HP to survey and troubleshoot possible future hardware incidents so that repairs can be
completed as quickly and eiciently as possible. At the sole discretion of HP, the audit may
be performed on-site, via remote system access, via remote audit tools or over the phone.