Datasheet
Data sheet | HP Hardware Support Onsite Return Services
10
If the Customer requests scheduled service, the call-to-repair time period begins at the agreed-
upon scheduled time.
The following activities are excluded from this service:
• Backup, recovery, and support of the operating system, other software, and data.
• Operational testing of applications, or additional tests requested or required by the Customer.
• Troubleshooting for interconnectivity or compatibility problems.
• Support for network-related problems.
• Services required due to failure of the Customer to incorporate any system x, repair, patch, or
modication provided to the Customer by HP Services required due to failure of the Customer
to take avoidance action previously advised by HP.
• Services that, in the opinion of HP, are required due to improper treatment or use of the
product Services that, in the opinion of HP, are required due to unauthorized attempts by non-
HP personnel to install, repair, maintain, or modify hardware, rmware, or software.
Exclusions to the accidental damage from handling service
feature option
Eligibility for purchase of the accidental damage from handling service feature requires the product
to be covered by a factory warranty or a warranty extension service with coverage duration equal
to or longer than the accidental damage protection service. The accidental damage from handling
service feature provides protection for operational or mechanical failure caused by an accident
from handling which occurs in the course of the normal intended use of the product. Except for
products where such damage is specically identied as being covered under the HP limited
warranty, the HP limited warranty does not cover the following situations and damage due to:
• Normal wear and tear; change in color, texture, or nish; gradual deterioration; rust; dust; or
corrosion.
• Vandalism, re, a vehicular or homeowner’s accident, act of God (such as ood, natural
disaster), or any other peril originating from outside the product.
• Damage due to police action, undeclared or declared war, nuclear incident, or terrorism.
• Exposure to weather conditions or environmental conditions that are outside of HP
specications, exposure to hazardous (including bio-hazardous or human or animal bodily
uids) materials, animal or insect damage or infestation.
• Operator negligence, misuse, mishandling.
• Improper electrical power supply, unauthorized repairs or attempts to repair, improper and
unauthorized equipment modications, attachments or installation, defective batteries,
battery leakage, lack of manufacturer-specied maintenance (including the use of
inappropriate cleansers).
• Error in product design, construction, programming, or instructions.
• Maintenance, repair, or replacement necessitated by loss or damage resulting from any
cause other than normal use, storage, and operation of the product in accordance with the
manufacturer’s specications and owner’s manual.
• Theft, loss, mysterious disappearance, or misplacement.
• Data loss or corruption; business interruptions.
• Fraud (including, but not limited to, incorrect, misleading, erroneous or incomplete disclosure
of how the equipment was damaged to the Customer’s adjudicator, the servicer, or HP).
• Accidental or other damage to the product that is cosmetic in nature, meaning damage that
does not impact operation and functioning of the computer, including damage to case or
cabinetry or other non-operating parts or components which does not aect the functionality
of the Covered Product.