Datasheet
11
Data sheet | HP Hardware Support Onsite Return Services
• Computer monitor screen imperfections including, but not limited to, ‘burn-in’ and missing
pixels, caused by normal use and operation of the product.
• Damage to product(s) whose serial numbers are removed or altered.
• Damage or equipment failure that is covered by manufacturer’s warranty, recall, or factory
bulletins.
• Damage caused during the Customer’s shipment of the Covered Product to or from another
location.
• Damage to hardware, software, media, data, etc., stemming from causes including, but not
limited to, viruses; application programs; network programs; upgrades; formatting of any
kind; databases; les; drivers; source code; object code or proprietary data; any support,
conguration, installation or reinstallation of any software or data; or use of damaged or
defective media.
• Any and all pre-existing conditions that occurred (i.e., took place) prior to the purchase date of
the HP Care Pack service; in addition, a 30-day waiting period must be observed for Care Packs
purchased more than 30 days after the HW purchase before a claim can be led with HP.
• Product obsolescence.
• Any equipment relocated outside the country of purchase and not covered by a Travel +
Accidental Damage Protection HP Care Pack.
• Damaged or defective LCD screens when the failure is caused by abuse or is otherwise
excluded herein.
• Intentional damage that results in a cracked or damaged computer display screen or damaged
monitor.
• Alteration or modication of the Covered Product in any way.
• Unexplained or mysterious disappearance and any willful act to cause damage to the Covered
Product.
• Reckless, negligent, abusive, willful, or intentional conduct while handling or using the
product. Abuse is dened as the intentional non-utilization of protective items during product
use, or the treatment and use of the Covered Product(s) in a harmful, injurious, or oensive
manner that may result in its damage, and any willful or intentional damage to the product.
• If protective items such as covers, carrying cases, or pouches, etc., were provided or made
available for use with the Covered Product, the Customer must continually use these product
accessories to be eligible for protection under this accidental damage coverage service.
Limitations to the accidental damage from handling
service feature option
The total amount that HP will pay for repairs or replacement made in connection with all claims for
accidental damage from handling on any Covered Product shall not exceed the purchase price of
that Covered Product excluding tax and shipping. In the event that HP, ITS AFFILIATES, SUPPLIERS,
CONTRACTORS, RESELLERS, OR SERVICE PROVIDERS make repairs, which in the aggregate are
equal to the purchase price of the Covered Product, or replace the Covered Product with a new,
rebuilt, or refurbished product of equal or similar features and functionality, HP will have no
further obligations under this HP Care Pack Service agreement regarding claims for accidental
damage from handling for such Covered Product, but all other aspects of the HP Care Pack Service
purchased will remain in eect unless specically documented otherwise in the country of purchase.
The cost of repair for any additional ADP claims will be charged on a time-and-materials basis.
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE
OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER
SERVICE.