Datasheet

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Data sheet | HP Hardware Support Onsite Return Services
Travel zones
Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at
no additional charge. If the site is located more than 200 miles (320 km) from the HP designated
support hub, there will be an additional travel charge.
Travel zones and charges, if applicable, may vary in some geographic locations. Response times to
sites located more than 100 miles (160 km) from an HP designated support hub will have modied
response times for extended travel, as shown in the table below.
A 6-hour call-to-repair time commitment is available for sites located within 50 miles (80 km) of
an HP-designated support hub. For sites that are located within 51 to 100 miles (81 to 161 km) of
an HP-designated support hub, an adjusted hardware call-to-repair time commitment applies, as
shown in the table below.
The 6-hour hardware call-to-repair time commitment is not available for sites located more than
100 miles (160 km) from an HP-designated support hub.
Other call-to-repair times are subject to adjustment for sites located more than 100 miles from an
HP-designated support hub. Travel zones and charges, if applicable, may vary in some geographic
locations. For more information on travel zones, contact a local HP sales oice.
Zone Distance from HP Support
Responsible Oice
Next Business day
Onsite Response Time
Travel Zone
Charges
Zones 0 to 2 0-50 miles (0–80 km) Next business day No Uplift
Zone 3 51-100 miles (81-160km) Next business day No Uplift
Zone 4 101-200 miles (161-320km) 1 additional business day No Uplift
Zone 5 201-300 miles (321-480km) 2 additional business days Custom Quoted
based on actual
travel charges
Zone 6 Beyond 300 miles (+480km) Not Available Custom Quoted
based on actual
travel charges
Zone Distance from
HP Support
Responsible
Oice
4-hour Onsite
Response Time
6-hour Hardware
Call-to-Repair
Time
Commitment
Travel Zone
Charges
Zones 0 to 2 0-50 miles
(0–80 km)
4 hours 6 hours No Uplift
Zone 3 51-100 miles
(81-160km)
4 hours 8 hours No Uplift
Zone 4 101-200 miles
(161-320km)
8 hours Not Available No Uplift
Zone 5 201-300 miles
(321-480km)
Not Available Not Available Custom Quoted
based on actual
travel charges
Zone 6 Beyond
300 miles
(+480km)
Not Available Not Available Custom Quoted
based on actual
travel charges