Datasheet

5
Data sheet | HP Hardware Support Onsite Return Services
Specications (optional)
Table 3. Optional service features
Option Delivery specications
Standard response
time, standard
business hours (9x5)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance services within a
locally dened onsite response time after the service request has been
received and acknowledged by HP. Locally dened onsite response times
can vary from several business days up to several weeks and are dependent
on local capabilities. Calls received outside the coverage window will be
acknowledged the next coverage day and then serviced within the locally
dened onsite response time. For information on the standard onsite
response time that applies to a specic country or geographic region, please
contact a local HP sales oice.
Third-day response,
standard business
hours (9x5)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance services within a
locally dened onsite response time after the service request has been
received and acknowledged by HP. Locally dened onsite response times
can vary from several business days up to several weeks and are dependent
on local capabilities. Calls received outside the coverage window will be
acknowledged the next coverage day and then serviced within the locally
dened onsite response time. For information on the standard onsite
response time that applies to a specic country or geographic region, please
contact a local HP sales oice.
Next-day response,
standard business
hours (9x5)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer’s site during the
coverage window to begin hardware maintenance service the next coverage
day after the call has been received and acknowledged by HP. Calls received
outside the coverage window will be acknowledged the next coverage day
and serviced within the following coverage day.
4-hour response,
standard business
hours (9x5)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP. The 4-hour onsite
response time is measured during the coverage window only. For calls
received after 1:00 p.m. local time, the response time may be carried over to
the next coverage window.
4-hour response,
extended business
hours (13x5)
Service is available 13 hours per day between 8:00 a.m. and 9:00 p.m. local
time, Monday through Friday excluding HP holidays.
An HP authorized representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP. The 4-hour onsite
response time is measured during the coverage window only. For calls
received after 5:00 p.m. local time, the response time may be carried over to
the next coverage window.
4-hour response,
extended business
hours (13x7)
Service is available 13 hours per day between 8:00 a.m. and 9:00 p.m. local
time, Monday through Sunday including HP holidays.
An HP authorized representative will arrive at the Customer’s site during the
coverage window to begin hardware maintenance service within 4 hours after
the call has been received and acknowledged by HP. The 4-hour response
time is measured during the coverage window only. For calls received after
5:00 p.m. local time, the response time may be carried over to the next
coverage window.
4-hour response, 24x7 Service is available 24 hours per day, Monday through Sunday including HP
holidays.
An HP authorized representative will arrive at the Customer’s site any time
and day of the year to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP.