Datasheet

Data sheet | HP Hardware Support Onsite Return Services
6
Coverage
This service provides coverage for eligible HP- or Compaq-branded Covered Products and HP-
supported and -supplied internal components such as memory and DVD-ROM drives, as well as
attached HP- or Compaq-branded accessories purchased together with the main product, such as
mouse, keyboard, docking station, AC power adapter, and external monitor up to 22 inches or less
in size.
Notwithstanding anything in this document, service purchased on the main product does not
extend to all options. Service coverage for certain options must be congured and purchased
separately; otherwise, standard warranty terms apply. For a complete list of the HP ProLiant
and BladeSystem options that require separate service coverage, please visit: hp.com/go/
excludedoptions.
For some servers and storage products, CPUs, disks, options, and other major internal and
external components will be covered if support has been congured accordingly and they are
listed in the contract’s equipment list (if applicable).
For HP point-of-sale (POS) systems and bundled product solutions such as retail solutions, kiosks,
or carts, this service covers the base unit as well as attached HP-branded peripherals such as cash
drawers, printers, pole displays for monitors, and barcode readers or handheld scanners that have
been sold as part of the POS or bundled product solution.
Coverage for eligible multivendor systems includes all standard vendor-supplied internal
components and the external monitor, keyboard, and mouse.
Consumable items including, but not limited to, removable media, customer-replaceable batteries
and tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP
devices, are not covered by this service. HP Notebook and Tablet long-life batteries are covered for
up to 3 years.
For replacement parts and components that are discontinued, an upgrade path may be required.
Upgrades for discontinued parts or components may in some cases result in additional charges to
the Customer. HP will work with the Customer to recommend a replacement. Not all components
will have available replacements in all countries due to local support capabilities.
For ProLiant servers and storage systems, the service on the main product covers HP- branded
hardware options not designated by HP as requiring separate coverage that are qualied for the
server, purchased at the same time or afterward, and internal to the enclosure. The service also
covers external monitors up to 22 inches in size and tower UPS products during their supported
life of up to 5 years beyond sales discontinuance. These items will be covered at the same service
level as the main product.
For BladeSystem enclosures, this service covers the enclosure, power supplies, fans, enclosure
devices, and options not designated by HP as requiring separate coverage.
For ProLiant servers, storage, or BladeSystem enclosures installed within a rack, the service also
covers all HP qualied rack options not designated by HP as requiring separate coverage. Coverage
includes UPS products not exceeding 12 kVA, KVM switch, console, and PDU, installed within the
same rack, during their supported life of up to 5 years beyond sales discontinuance. The UPS
battery is covered separately under its own warranty terms and conditions.
6-hour call-to-repair,
24x7
Service is available 24 hours per day, Monday through Sunday including HP
holidays.
For critical incidents with Covered Products, HP will use commercially
reasonable eorts to return the Covered Products to operating condition
within 6 hours after the call has been received and acknowledged by HP.
24-hour call-to-repair,
24x7
Service is available 24 hours per day, Monday through Sunday including HP
holidays.
For critical incidents with Covered Products, HP will use commercially
reasonable eorts to return the Covered Product to operating condition
within 24 hours after the call has been received and acknowledged by HP.