Datasheet

2
Data sheet | HP Parts and Remote Service
Table 1. Service features (continued)
Feature Delivery specications
Time and Material
Onsite Labour discount
As part of this service, for eligible products only, the Customer is entitled
to receive a specied, xed-percentage discount on the current HP list
price for onsite labor provided to the Customer by HP or an authorised
representative to perform repairs; perform preventive maintenance tasks;
or perform other technical diagnosis, support and maintenance activities.
Travel-related charges are not eligible for the discount. The applicable
discount percentage is specied in the Customer’s contract documentation.
Table 2. Optional service features
Feature Delivery specications
Defective media
retention
For eligible products, this service feature allows the Customer to retain
defective Disk or eligible SSD/Flash Drive components that the Customer
does not want to relinquish due to sensitive data contained within the disk
(Disk or SSD/Flash Drive) covered under this service.
Table 3. Service-level options
Not all service-level options are available on all products. The service-level options the Customer has
chosen will be specied in the Customer’s contract documentation.
Remote support – coverage window options
Option Delivery specications
Standard business hours,
standard business days
(9x5)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Friday, excluding HP holidays.
12 hours, standard
business days (12x5)
Service is available 12 hours per day between 8:00 a.m. and 8:00 p.m. local
time, Monday through Friday, excluding HP holidays.
18 hours, standard
business days (18x5)
Service is available 18 hours per day between 6:00 a.m. and midnight local
time, Monday through Friday, excluding HP holidays.
24 hours, standard
business days
Service is available 24 hours per day, Monday through Friday, excluding HP
holidays.
Coverage extensions
for additional days
The coverage window is extended by applying the selected coverage hours
to additional days of the week, including the following:
• Saturdays, excluding HP holidays
• Sundays, excluding HP holidays
• HP holidays, should these fall on a day that would otherwise be included
in the selected coverage window
Replacement parts—replacement parts will arrive at the ship-to address listed on the contract or an
alternate location agreed to by HP during the following:
Option Delivery specications
Standard parts
delivery time
Replacement parts will arrive, based on local standard product lead time,
typically between 5 to 7 business days.
Parts delivery time
next business day
Replacement parts will arrive during the next business day.
Parts delivery time
second business day
Replacement parts will arrive during the second business day.