Datasheet
3
Customer responsibilities
If the Customer does not act upon the specied Customer responsibilities, at HP’s discretion
HP or the HP authorised service provider will i) not be obligated to deliver the services as
described, or ii) perform such service at the Customer’s expense at the prevailing time and
material rates.
The Customer will:
• Properly package parts sent to HP; all packages must reference the HP Parts Exchange
Service return account number; packages without the appropriate account number may
be subject to delay in receipt and acceptance, and may be subject to applicable late-return
fees
• Return eligible parts to HP within 30 days of shipment of replacement parts by HP for any
advance exchange, or pay full country list price for the item(s)
• Issue HP a funding authorisation (purchase order) for per-event charges, or prepay
per-event fees by way of credit card; the funding authorisation will cover all unreturned
and non-repairable exchanged parts at full country list price, as well as any applicable
expediting or restocking charges incurred by the Customer
• Provide proof of purchase or import documentation for the part being submitted for
exchange, if required
• Maintain an adequately trained and certied workforce
Upon HP’s request, the Customer will be required to support HP’s remote problem resolution
eorts. The Customer will:
• Provide all information necessary for HP to deliver timely and professional remote support
and to enable HP to determine the level of support eligibility
• Start self-tests and install and run other diagnostic tools and programs
• Perform other reasonable activities to help HP identify or resolve problems, as requested
by HP
With the defective media retention service feature option, in addition to the above Customer
responsibilities, the Customer must:
• Retain all Disks or SSD/Flash Drives; HP is not responsible for data contained on Disks or
SSD/Flash Drives
• Ensure that any Customer sensitive data on the retained Disk or DDS/Flash Drive is
destroyed or remains secure
• Provide HP with identication information for each Disk or SSD/Flash Drive retained
hereunder and execute and return to HP a document provided by HP acknowledging the
Customer’s retention of the Disk or SSD/Flash Drives
• Destroy the retained Disk or SSD/Flash Drive and/or ensure that the Disk Drive is not put
into use again
• Dispose of all retained Disk or SSD/Flash Drives in compliance with applicable
environmental laws and regulations
For Disk or SSD/Flash Drives supplied by HP to the Customer as loaner, rental or lease
products, the Customer will promptly return the replacement Disk or SSD/Flash Drives at
the expiration or termination of support with HP. The Customer will be solely responsible for
removing all sensitive data before returning any such loaned, rented or leased Disk or SSD/
Flash Drive to HP.
Data sheet | HP Parts and Remote Service