Datasheet
4
Service limitations
This service does not include onsite service. If the Customer requests onsite service to
replace the defective part, the Customer must request an HP Time and Material service at
the prevailing time and material rates or contact an HP authorised service partner.
Preventive maintenance parts are excluded from this service. Other consumable parts and
items or supplies such as – but not limited to – ink are not covered by this service. Standard
warranty terms and conditions apply.
Any services not clearly specied in this document or in an associated Statement of Work are
excluded from this service.
The following activities are excluded from this service:
• Services that, in the opinion of HP, are required due to improper treatment or use of the
product
• Services that, in the opinion of HP, are required due to unauthorised attempts by non-HP
personnel to install, repair, maintain or modify hardware, rmware or software
• Services required due to failure of the Customer to incorporate any system x, repair, patch,
or modication provided to the Customer by HP
• Services required due to failure of the Customer to take avoidance action previously
advised by HP
• Backup, recovery and support of the operating system, other software and data
• Operational testing of applications, or additional tests requested or required by the
Customer
The following are limitations to the defective media retention service feature option:
• The defective media retention service feature option applies only to Disks or eligible SSD/
Flash Drives that have not failed.
• SSD/Flash Drives that are not specied by HP as consumable parts and/or that have
exceeded the maximum supported lifetime and/or the maximum usage limit as set forth
in the manufacturer’s operating manual or the technical data sheet are not eligible for the
defective media retention service feature option.
• Failure rates on Disks or SSD/Flash Drives are constantly monitored, and HP reserves
the right to cancel this service with 30 days notice if HP reasonably believes that the
Customer is overusing the defective media retention service feature option (such as when
replacement of defective Disks or SSD/Flash Drives materially exceeds the standard failure
rates for the system involved).
HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF
OR THE DESTRUCTION OF ANY DISK OR SSD/FLASH DRIVE RETAINED BY THE CUSTOMER.
NOTWITHSTANDING ANYTHING IN THE HP SINGLE ORDER TERMS FOR SUPPORT OR THE
TECHNICAL DATA SHEET TO THE CONTRARY, IN NO EVENT WILL HP OR ITS AFFILIATES,
SUCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS
DEFECTIVE MEDIA RETENTION SERVICE.
Service eligibility
Please check with a local HP authorised representative to nd out whether a specic location
is eligible for this service.
Data sheet | HP Parts and Remote Service