HP UPS R3000 User Guide Part Number 192131-007 December 2009 (Seventh Edition)
© Copyright 2000, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S.
Contents Component identification ............................................................................................................... 6 UPS R3000 overview ................................................................................................................................... 6 UPS front panel ............................................................................................................................................ 6 UPS front panel controls ...........................
Verifying the REPO port connection .............................................................................................................. 31 Powering down the UPS .............................................................................................................................. 31 Power management .................................................................................................................... 32 Power management software................................................
REPO port specifications ............................................................................................................................. 49 Spares ....................................................................................................................................... 50 Ordering spares......................................................................................................................................... 50 UPS spare parts list...................................
Component identification UPS R3000 overview The HP UPS R3000 features a 2U rack-mount design and offers power protection for loads up to 3000 VA/2700 W. To benefit from the latest product enhancements, update to the latest versions of UPS firmware and software. NOTE: To download the latest versions of UPS firmware and software, see the HP website (http://www.hp.com/go/rackandpower).
UPS front panel controls The front panel is shown with the bezel removed.
UPS front panel LED indicators The front panel is shown with the bezel removed. Item LED description 1 Configure Mode On 2 General Alarm 3 On Battery 4 Battery Fault 5 Site Wiring Fault 6 Utility 7 Overload 8 76% to 100% load 9 51% to 75% load 10 26% to 50% load 11 0% to 25% load For more information, see "LED and audible alarm troubleshooting (on page 41)" .
UPS model Description R3000j JPN ("UPS R3000 NA and R3000j JPN rear panel" on page 9) • • • Japanese R3000h NA ("UPS R3000h NA and R3000h JPN rear panel" on page 10) • • • Domestic R3000h JPN ("UPS R3000h NA and R3000h JPN rear panel" on page 10) • • • Japanese R3000 INT ("UPS R3000 INT rear panel" on page 11) • • • International Low-voltage Nondetachable NEMA L5-30 plug High-voltage Nondetachable NEMA L6-20 plug High-voltage Nondetachable NEMA L6-20 plug High-voltage Detachable country-spe
Item Description 8 PDU output (NEMA L5-30) receptacle (load segment 1) 9 Cord retention clip attachment locations 10 Ground bonding screw 11 Power cord with L5-30 plug UPS R3000h NA and R3000h JPN rear panel Item Description 1 REPO port 2 ERM connector 3 Serial communications port/options slot 4 Load segment 1 (three IEC-320-C13 receptacles) 5 Load segment 2 (three IEC-320-C13 receptacles) 6 Load segment 3 (three IEC-320-C13 receptacles) 7 Load segment circuit breakers 8 PDU outp
UPS R3000 INT rear panel Item Description 1 REPO port 2 ERM connector 3 Serial communications port/options slot 4 Load segment 1 (three IEC-320-C13 receptacles) 5 Load segment 2 (three IEC-320-C13 receptacles) 6 Load segment 3 (three IEC-320-C13 receptacles) 7 Load segment circuit breakers 8 PDU output (IEC-320-C20) receptacle (load segment 1) 9 Cord retention clip attachment locations 10 Input power receptacle (IEC-320-C19) for country-specific plug attachment 11 Ground bonding scre
NOTE: If the UPS was operating on battery power when the remote switch was closed, no power is available to the load devices until utility power is restored and the UPS has been manually powered up. To restore power to the load devices after the REPO feature is activated, press the On button after the AC source is reconnected to the UPS. IMPORTANT: Pressing and holding the On button without utility present normally initiates a battery start and the UPS assumes the load.
Installation Precautions Save these instructions. This document contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries. WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products.
• Hex nuts • Cage nuts • Cage nut-fitting tool Selecting a site WARNING: To prevent fire or electric shock, install the unit in a temperature- and humiditycontrolled indoor environment, free of conductive contaminants. When selecting a site, consider the following factors: • Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment might be greater than room ambient temperature.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
2. Insert screws through the rack into the mounting rail and the front of each mounting bracket. 3. Install cage nuts or clip nuts into the rear of the rack.
4. Insert screws through the mounting rail into the cage nuts or clip nuts. 5. Tighten the wing nuts or hex nuts.
6. Install the rear stabilization bracket using hex nuts. Wait until the unit is installed and the brackets are adjusted before tightening the nuts. Installing the UPS Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)." WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of equipment in the rack might cause the rack to become unstable.
Connecting the battery leads Attaching the UPS front bezel Connecting the serial communications port CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer. IMPORTANT: Power management software requires the communications port to be appropriately cabled to the host computer.
Connecting the REPO port WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while connecting the REPO port. WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11, a UPS installed in a computer equipment room must be connected to a REPO circuit. IMPORTANT: The remote switch must be in the Off (open) position to enable power to the output receptacles.
NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or equivalent). Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP recommends using different colors for the positive and negative wires. If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To avoid REPO port disconnect: • Minimize wire strain while connecting the REPO port. • Avoid allowing the wires to hang in the rear of the UPS.
Connecting the ground bonding cable NOTE: UPS appearance might vary depending on the specific unit installed. The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal parts. The ground bonding cable is not included.
WARNING: To prevent injury from electric shock or damage to the equipment: • Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and is easily accessible. • Do not disable the grounding plug on the input line cord. The grounding plug is an important safety feature. • Do not use extension cords. Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters Standby mode and begins charging the batteries.
Charging the UPS batteries Allow the batteries to charge before putting the UPS into service. IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices. The batteries charge to: • 90% of their capacity within 4 hours • 100% of their capacity within 24 hours Starting power to the load Start power to the load by placing the UPS in Operate mode (on page 27). IMPORTANT: AC power must be available the first time the UPS is started.
Attaching the ERM front bezel Switching off the ERM circuit breaker WARNING: To prevent personal injury from electric shock or damage to the equipment, verify that the circuit breaker is in the Off position. Connecting the ERM to the UPS NOTE: Before connecting an ERM to a UPS, remove the label from the ERM connector.
Plug the ERM cable (1) in the socket (2) at the rear of the UPS. NOTE: To install a second ERM, plug the cable from the second ERM into the socket at the rear of the first ERM. Up to two ERM units can be connected. Switching on the ERM circuit breaker Charging the ERM batteries Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, the unit automatically enters Standby mode and begins charging the ERM batteries. Allow 24 hours for the ERM to fully charge.
UPS operations Modes of operation The UPS has four modes of operation: • Standby mode (on page 27) • Operate mode (on page 27) • Configure mode (on page 28) • Auto-Bypass mode (on page 28) Standby mode In Standby mode: • No power is available at the UPS output receptacles. • The UPS charges the batteries as necessary. The UPS can be placed in Standby mode when the UPS is in Operate mode (on page 27).
NOTE: • If the UPS is using battery power (no utility power is present and the Utility LED is red), press and hold the On button until the audible alarm sounds. • If the UPS is off (no LEDs are illuminated), press the On button to start the UPS on battery power. For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)." Configure mode In Configure mode: • Power is available at the UPS receptacles.
Available settings Parameter Associated LED Explanation (when LED is illuminated) Nominal voltage setting 100/200-208 Nom General Alarm (red) Nominal utility voltage level is set to 100/200-208 VAC 110/220 Nom On Battery (red) Nominal utility voltage level is set to 110/220 VAC 120/230 Nom Battery Fault (red) Nominal utility voltage level is set to 120/230 VAC 127/240 Nom Site Wiring Fault (red) Nominal utility voltage level is set to 127/240 VAC Wiring fault Utility (green) Audible alarm
NOTE: Configure mode times out after 2 minutes of inactivity. If the Test/Alarm Reset button has not been pressed, any new selections are not saved. For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)." Available voltage settings NOTE: An asterisk (*) indicates the default setting.
Silencing an audible alarm To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 7). IMPORTANT: • Although the audible alarm silences, the condition that caused the alarm to sound may still exist. • If a utility power failure caused the alarm (the Utility LED or the General Alarm LED illuminates red), the alarm silences after power is restored. For information about audible alarm conditions, see "LED and audible alarm troubleshooting (on page 41).
Power management Power management software HP Power Manager software ensures maximum power reliability of computer systems through comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and manage power protection settings. To download the latest version of HP Power Manager software, see the HP website (http://www.hp.com/go/rackandpower). NOTE: To install and configure the software, see the software user guide.
Maintenance Removing the UPS front bezel Removing the ERM front bezel Replacing the UPS electronics module This component is hot-swappable and can be replaced without powering down the UPS.
1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 31)." 2. Disconnect the communications cable from the option card. 3. Remove the option card ("Replacing the UPS option card" on page 34). 4. Remove the UPS front bezel ("Removing the UPS front bezel" on page 33). 5. Remove the screws securing the electronics module and slide the module out.
3. Remove the two screws securing the option card and slide the card out. To replace the component, reverse the removal procedure. NOTE: Replacing the option card might require power management software to be restarted or reconfigured. Replacing the batteries To replace the batteries: 1. Read and observe the requirements in "Important battery safety information (on page 35)" and "Battery care and storage guidelines (on page 36)." 2.
WARNING: To prevent personal injury, prepare the area and observe all materials-handling procedures when transporting a battery module. Battery modules weigh 20 kg (44.1 lb). NOTE: Replace all battery modules at the same time. Battery care and storage guidelines • Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the utility voltage. Refer to "Configuring the UPS (on page 28)." • Keep the area around the UPS clean and dust-free.
1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 31)." CAUTION: When hot-swapping batteries, the UPS is not protected in the event of a utility power failure, unless at least one ERM is installed. 2. Remove the UPS front bezel ("Removing the UPS front bezel" on page 33). 3. Disconnect the battery leads. 4. Remove the UPS battery bracket. 5. Remove the UPS battery modules. To replace the components, reverse the removal procedure.
Testing the new battery module After installing the new battery module, press the Test/Alarm Reset button to initiate a self-test ("Initiating a self-test" on page 30). IMPORTANT: The UPS does not execute a self-test until the batteries are 90 percent charged. IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices.
1. Switch the circuit breaker for any attached ERMs to the Off position. 2. Unplug the ERM from the back of the UPS. 3. Unplug the ERM from a second connected ERM. 4. Remove the front bezel ("Removing the ERM front bezel" on page 33) on the ERM that is being replaced. 5. Disconnect the battery leads. 6. Remove the screws securing the ERM to the rack. 7. Remove the ERM from the rack. To replace the component, reverse the removal procedure.
9. Click Advanced. The Advanced Settings screen appears. 10. From the COM Port Number drop down menu, select Com 1 for the USB port number. If COM 1 is being used by another USB port, the following message appears: This COM name is being used by another device. Using duplicate names can lead to inaccessible devices and changed settings. Do you want to continue? a. Click YES. b. Reassign the COM ports so that the USB to serial converter is using COM 1. See "Reassigning the USB COM ports." 11.
Troubleshooting LED and audible alarm troubleshooting Genera l Alarm LED On Batter y LED Batter y Fault LED Site Wiring Fault LED Utility LED Overloa d LED Audible alarm Can alarm be silenced ("Silencin g an audible alarm" on page 31)? Condition Off Off Off Off Green Off No audible alarm N/A UPS is in Operate mode (on page 27) Off Off Off Off Flashin g green Off No audible alarm N/A UPS is in Standby mode (on page 27) Off Off Off Off Red Off On—1 beep every 5 seconds Yes U
Off Flashin g red Off Off Flashin g red Off On—1 beep every 5 seconds Yes On battery—Input voltage is out of range (on page 43) Flashing red Flashin g red Flashin g red Flashin g red Flashin g red Flashing red On— Continuous No Internal UPS fault condition (on page 44) Red Off Off Off Off Off On— Continuous Yes Self-test failure ("Battery condition" on page 43) Flashing red Off Off Off Flashin g green Off On— Continuous Yes REPO condition (on page 44) Off Off Off Red
b. Remove one or more load devices to reduce the power requirements. c. Wait at least 5 seconds and restart the UPS. d. If the condition persists, verify that the load devices are not defective. 4. Allow the UPS to cool: a. Power down the UPS ("Powering down the UPS" on page 31). b. Clear vents and remove any heat sources. c. Verify that the airflow around the UPS is not restricted. 5. Wait at least 5 minutes and restart the UPS. 6.
Utility power condition The utility input voltage is outside the operating range. Action: 1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28). 2. Contact a qualified electrician to verify that the utility power is suitable for the UPS. Internal UPS fault condition Action: 1. Power down the UPS ("Powering down the UPS" on page 31). 2. If the condition persists, contact an HP authorized service representative.
1. Be sure that the power cord is plugged in to a utility power receptacle. 2. Check the power source at the utility power receptacle. Low battery shutdowns Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition. Action: 1. Verify that the power management software is not delaying the shutdown of attached servers when the UPS is in a low battery condition. 2. Allow the UPS batteries to charge for 24 hours. 3.
Specifications UPS physical specifications Parameter Value Height 8.9 cm (3.5 in) Depth 62.2 cm (25 in) Width 44.1 cm (17.5 in) Weight 37 kg (82 lb) ERM physical specifications Parameter Value Height 8.9 cm (3.5 in) Depth 34.3 cm (13.5 in) Width 44.5 cm (17.5 in) Weight 45 kg (100 lb) UPS input specifications NOTE: An asterisk (*) indicates the default setting.
1 The output voltage is 204 for this setting.
Configuration setting (VAC) Available nominal output voltage (VAC) 208 208 230 230 240 240 Output tolerance specifications Source of power Regulation Utility power (nominal range) -10% to +6% of nominal output voltage rating (within the guidelines of the Computer Business Equipment Manufacturers Association) Battery power ±5% of nominal output voltage rating Output feature specifications Feature Specification Online efficiency 94% nominal input voltage Voltage wave shape Sine wave; 5% THD
Environmental specifications Feature Specification Operating temperature 10°C to 40°C (50°F to 104°F); UL-tested at 25°C (77°F) Nonoperating temperature -25°C to 55°C (-13°F to 131°F) Relative humidity 20% to 80%; noncondensing Operating altitude Up to 2,000 m (6,600 ft) above sea level Nonoperating altitude 15,000 m (49,212 ft) above sea level Audible noise Less than 45 dBA, normal operation Less than 50 dBA, on battery power REPO port specifications The REPO port meets the requirements of NF
Spares Ordering spares To order a spare, visit the HP website (http://www.hp.com/buy/parts). To replace parts under warranty, contact an HP authorized service representative.
* not shown ERM spare parts list Item Description Spare part number 1 Battery modules (2) 407407-001 2 ERM unit 407398-001 * ERM to UPS cable 407410-001 * UPS/ERM mounting brackets 407408-001 * Mounting rails with screws 419181-001 * not shown Hardware options For information on the supported hardware options, see the HP website (http://www.hp.com/go/rackandpower).
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
Warranty information Limited warranty To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided. $250,000 Computer Load Protection Guarantee In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered. IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United States and Canada.
Recommended duration of use Although tests and a multitude of customer experiences have shown no noticeable performance issues with UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality and a safe operating environment.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
BSMI notice Korean notice Class A equipment Class B equipment Battery replacement notice WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns exists if the battery is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. The battery might explode.
Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Acronyms and abbreviations ERM extended runtime module IEC International Electrotechnical Commission LED light-emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association PDU power distribution unit PFC power factor corrected REPO remote emergency power off UPS uninterruptible power system Acronyms and abbreviations 62
Index A alarm cannot be silenced 41 alarms, silencing 31 authorized reseller 52 Auto-Bypass mode 28, 42 B backup time, insufficient 45 batteries, care and storage 36 batteries, charging 24, 26 batteries, connecting 19 batteries, obtaining 36 batteries, replacing 35, 36 batteries, runtime 48 batteries, specifications 48 batteries, testing 38 battery bracket 36 battery cables, connecting 19 battery condition 43 Battery Fault LED, location 8 Battery Fault LED, troubleshooting 41 battery replacement notice 59
front panel components 6, 7 front panel LEDs 8 M G general alarm condition 42 General Alarm LED, location 8 General Alarm LED, troubleshooting 41 ground bonding cable, connecting 22 grounding methods 61 maintenance 33 modes of operation 27 modifications, FCC notice 56 mounting rails 14 N nominal voltage, configuring 28 H O hardware options 51 hardware, preparing to install high-current output receptacle, high-current output receptacle, high-current output receptacle, HP Power Manager 32 HP technical
R3000j JPN 9 rails, installing 14 rear panel connectors 9, 10, 11, 12 recommended duration of use 54 regulatory compliance identification numbers 55 regulatory compliance notices 55, 57, 60 replacing the batteries 35, 36 replacing the electronics module 33 replacing the ERM 38 replacing the option card 34 replacing the UPS 38 REPO condition 44 REPO port, connecting 20 REPO port, location 9, 10, 11 REPO port, overview 11 REPO port, specifications 49 REPO port, verifying connection 31 required information 52
