HP EliteDesk 800 G2 Desktop Mini, HP EliteDesk 705 G2 Desktop Mini, HP ProDesk 600 G2 Desktop Mini, HP ProDesk 400 G2 Desktop Mini, HP MP9 G2 Retail System - Maintenance and Service Guide
Solving software problems
Most software problems occur as a result of the following:
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The application was not installed or congured correctly.
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There is insucient memory available to run the application.
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There is a conict between applications.
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Be sure that all the needed device drivers have been installed.
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If you have installed an operating system other than the factory-installed operating system, check to be
sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause Solution
ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer. See
POST error messages and diagnostic front panel LEDs and
audible codes on page 103 to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
“Illegal Operation has Occurred” error message is displayed.
Cause Solution
Software being used is not Microsoft-certied for your version of
Windows.
Verify that the software is certied by Microsoft for your version of
Windows (see program packaging for this information).
Conguration les are corrupt. If possible, save all data, close all programs, and restart the
computer.
102 Chapter 6 Troubleshooting without diagnostics