HP EliteDesk 800 G2 Desktop Mini, HP EliteDesk 705 G2 Desktop Mini, HP ProDesk 600 G2 Desktop Mini, HP ProDesk 400 G2 Desktop Mini, HP MP9 G2 Retail System - Maintenance and Service Guide

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
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HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery
media, see Creating HP Recovery media (select products only) on page 116.
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To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 116.
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If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also nd contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
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System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
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Factory Reset—Restores the computer to its original factory state by deleting all information from the hard
drive and re-creating the partitions. Then it reinstalls the operating system and the software that was
installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
.
- or -
Press f11 while the computer boots, or press and hold f11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not
have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot
order. See Changing the computer boot order on page 120.
3. Follow the on-screen instructions.
Backing up, restoring, and recovering in Windows 10 119