Intel Unite Solution - Enterprise Deployment Guide

Intel Unite® Solution Enterprise Deployment Guide v3.1.7 64 of 83
12.4.2 No Servers listed. Trying DNS service record: _uniteservice._tcp
Workaround/Solution:
This could happen if the Hub cannot find the DNS record. As a debug step, open the command line window
and run the nslookup command. Make sure that the Hub can ping the server on which DNS service is
running and a DNS service record has been created for the Intel Unite solution. The service record must
have the following values: Service: _uniteservice, Protocol: _tcp, Port number: 443 and Host offering this
service: FQDN of the Enterprise Server.
12.4.3 Could not establish trust relationship for SSL/TLS secure channel with
authority ‘uniteserverfqdn’
The latest version of Intel Unite solution only accepts SHA-2 certificates or greater. You should work with
your IT department to ensure the trusted web server certificate issued is a SHA-2 certificate and the
certification path is valid.
For a test environment, obtain a SHA-2 certificate or disable encryption in your environment.
o To use Unite without encryption, skip the next steps that provide details on Site Bindings for
secure port 443 and proceed to install MS SQL Server and prepare the DNS service record. You
also need to make sure that the service is found on port 80 when a DNS service record is created.
o Another way to skip the certificate check is to add the registry in the machine account of the hub
and client. HKEY_LOCAL_MACHINE\software\Intel\Unite\AllowInsecureCertificates (DWORD) [1 if
certificate algorithm check should be skipped, 0 otherwise. (if value is 0, we force the enterprise
certificate to use a SHA2 certificate)]
12.5 Client application crashes on launch/connect
Run the client application with a debug switch and save the information to a log file.
(Run Intel Unite.exe /debug >logfile.txt)
If the log file has the message “EXCEPTION: - Key not valid for use in specified state.”, close the application
and delete the file C:\Users\eaviles\AppData\Roaming\Microsoft\Crypto\RSA\[sid]\d046df