Intel Unite Solution - Plugin Guide for Protected Guest Access

Intel® Unite™ Solution – Plugin Guide for Protected Guest Access v1.9 Page 17 of 17
Appendix B. Troubleshooting
You can also consult the Windows* event log for additional information.
Guest Access is not starting (or not showing up)
 Verify that Certificate hashes preventing the plugin to work are not entered
in the admin portal.
 Your organization GPO Policies (Group Policy Object) might not allow virtual
hosted networks, please consult with your system Administrator.
 Ensure the Plugin Certificate Hash key value for Protected Guest Access has
been entered on the Admin Web Portal (Enterprise version).
 Ensure the Plugin Certificate Hash has been enabled on the Admin Web
Portal.
 Ensure the hub is connected to the corporate network through a wired
connection.
 When in Standalone version, verify that you have enabled the plugin in the
Settings – Plugin Tab- section by clicking on the checkbox “Trusted Plugins”.
 If the password value was changed in the Registry Keys
HKCU/software/intel/unite/guestaccess/PSK (you are not using the default
value), ensure it contains at least 8 characters.
 Ensure you have the latest Intel Wireless driver.