553-4001-111 Electronic Private Automatic Branch Exchange and Business Communication Systems Meridian MAX Installation Guide Product release 8 Standard 1.
telemanuals.com Electronic Private Automatic Branch Exchange and Business Communication Systems Meridian MAX Installation Guide Publication number: Product release: Document release: Date: 553-4001-111 8 Standard 1.0 March 1997 1997 Northern Telecom All rights reserved Printed in the United States of America Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
telemanuals.com iii Publication history March 1997 This document is released as the Meridian MAX 8 Installation Guide (NTP 553-4001-111), Standard 1.0.
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telemanuals.com xii Contents Figure 3-15 Figure 3-16 Figure 3-17 Figure 3-18 Figure 3-19 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 4-5 Figure 4-6 Figure 4-7 Figure 4-8 Figure 4-9 Figure 4-10 Figure 4-11 Figure 4-12 Figure 4-13 Figure 4-14 Figure 4-15 553-4001-111 Standard 1.
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telemanuals.com xiv Contents Figure 5-17 Figure 5-18 Figure 5-19 Figure 5-20 Figure 5-21 Figure 5-22 Figure 5-23 Figure 5-24 Figure 5-25 Figure 5-26 Figure 5-27 Figure 5-28 Figure 5-29 Figure 5-30 Figure 5-31 Figure 5-32 Figure 5-33 Figure 5-34 Figure 5-35 Figure 5-36 553-4001-111 Standard 1.
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telemanuals.com xvi Contents Figure 5-55 Figure 5-56 Figure 5-57 Figure 5-58 Figure 5-59 Figure 5-60 Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 6-5 Figure 6-6 Figure 6-7 Figure 6-8 Figure 7-1 Figure 7-2 Figure 7-3 Figure 7-4 Figure 7-5 Figure 7-6 Figure 9-1 Figure 9-2 Figure 9-3 Figure 9-4 553-4001-111 Standard 1.0 March 1997 U.S. Robotics 28.8 Sportster network link modem switch settings for programming mode 5-87 U.S. Robotics Sportster 28.
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telemanuals.com xviii Contents Table 2-2 Table 2-3 Table 2-4 Table 2-5 Table 2-6 Table 2-7 Table 2-8 Table 3-1 Table 3-2 Table 3-3 Table 3-4 Table 3-5 Table 3-6 Table 3-7 Table 3-8 Table 4-1 Table 4-2 Table 4-3 Table 4-4 Table 4-5 Table 4-6 Table 4-7 Table 4-8 Table 4-9 Table 4-10 553-4001-111 Standard 1.
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telemanuals.com xxii Contents Procedure 9-1 Procedure 9-2 Procedure 9-3 Procedure 9-4 Procedure 9-5 Procedure 11-1 Procedure 11-2 Procedure 12-1 Procedure 12-2 Procedure 12-3 Procedure 12-4 Procedure 12-5 Procedure 12-6 Procedure 13-1 Procedure 13-2 Procedure 13-3 Procedure 14-1 553-4001-111 Standard 1.
telemanuals.com xxiii About this document This document details the steps and procedures required to successfully install the hardware and software for your Meridian MAX 8. Terminology The term “Meridian 1” is used throughout this document, and refers to Meridian 1 and Meridian 1-ready systems, such as Meridian 1 SL-1 style cabinets that have been upgraded. Conventions The following conventions are used throughout the Meridian MAX 8 document set.
telemanuals.com xxiv About this document [Commands] Words within square brackets represent the generic name attached to a specific function key. For more information on the function key capabilities, refer to the Meridian MAX 8 Supervisor’s User Guide (P0853407), “Understanding the interface” chapter, “Function keys” section. Example [Commands] Activity Code Report Bold text represents specific text you must type on your keyboard.
telemanuals.com About this document xxv Meridian MAX 8 Supervisor’s User Guide Italicized text represents references to other documents. Example Refer to the Meridian MAX 8 Supervisor’s User Guide. Sample screens All screen depictions related to the Meridian Terminal Emulator (MTE) are based on a PC running the MTE software. All other screen depictions assume that you are using the DEC VT420 or a compatible workstation.
xxvi About this document • P0815602 MTE 6 User Guide • P0802089 Meridian MAX 6 Supervisor’s User Guide • P0802091 Meridian MAX 6 Supervisor’s Reference Guide • 553-4001-811 Meridian MAX 6 Maintenance and Diagnostics Guide (P0802081) • 553-4001-911 Meridian MAX 6 Overview (P0802083) • 553-4001-210 Meridian MAX 6 Installation Upgrade Guide for Meridian MAX 3, 4, 4.
About this document xxvii • 553-4001-004 Meridian MAX 4 Master Index • 553-4001-111 Meridian MAX 4 Installation • 553-4001-811 Meridian MAX 4 Maintenance and Diagnostics • 553-4001-911 Meridian MAX 4 Overview For more information on the hardware and software that operate in conjunction with Meridian MAX - IPE, refer to the following Nortel documents: • P0735303 Option 11—X11 Software Guide, Including Supplementary Features • 553-3011-200 Option 11 General Installation and Planning Guide —
xxviii About this document Reference to NAC documents Additional information about NAC is contained in the following Nortel documents: • P0724352 NAC 2 Supervisor’s User Guide • 553-4011-110 NAC 2 Installation Guide (P0724340) • 553-4011-510 NAC 2 System Administration and Maintenance Guide (P0724342) • 553-4011-100 NAC 1 Installation • 553-4011-500 NAC 1 Operations • 553-4011-800 NAC 1 System Messages • P0743022 NAC 1 Supervisor’s User Guide Reference to other ACD documents Other Nort
1-1 Chapter 1: Introduction Hardware platforms Meridian MAX 8 runs on four hardware platforms. The type of hardware platform which you use determines the features and functionality available to you. Features are common to all hardware platforms unless otherwise specified. Table 1-1 lists the available hardware platforms and their hardware composition. Refer to the “Field replaceable parts” chapter for applicable part numbers.
1-2 Introduction Before you begin This document describes the procedures to install the Meridian MAX hardware and software. These procedures should only be carried out by trained personnel. Note: Not all products mentioned in this document are available worldwide. Contact your Meridian MAX service representative for more information.
Introduction 1-3 Hardware overview For an Application Equipment Module (AEM) installation, please read the following chapters in the Application Equipment Module Installation Guide (NTP 553-3201-200): • “Overview” • “Installing a Stand-alone AEM” • “Adding an AEM to a Column” For an IPE/IPE-E installation, please read the following chapters in the System Option 21, 51, 61, 71, 81 Installation and Maintenance Guide (P0736432): • “System overview” • “System installation” The following information s
1-4 Introduction 3 Install the Meridian MAX Application Module or Meridian MAX IPE/IPE-E module, cards, power supply, and disk/tape assemblies. 4 Install the peripherals, connecting the appropriate equipment with the designated cables. Software overview The following is a list of the steps to install the Meridian MAX software: 1 Install the operating system and the Meridian MAX application software (customer-installed software sites). 2 Start up the Meridian MAX in training mode.
Introduction 1-5 See Appendix 2 of Automatic Call Distribution with an Auxiliary Data System—System Performance and Engineering Information (NTP 553-2671-151) for a discussion of MAR and MSR. Refer to the “Site preparation” chapter of this document for a detailed discussion of Meridian MAX performance capacities. System reliability Meridian MAX 8 provides automatic backup and protection against the loss of data due to a power failure.
1-6 Introduction Mean Time Between Failures The Mean Time Between Failures (MTBF) value calculated for a 16-port Meridian MAX Application Module is 10 500 hours at 40°C (104°F). Table 1-2 lists the major components of the Meridian MAX Application Module and their MTBF values.
Introduction 1-7 The MTBF value calculated for the Meridian MAX IPE/IPE-E module is 35 800 hours. Table 1-3 lists the major components of the Meridian MAX IPE/IPE-E module and their MTBF values.
2-1 Chapter 2: Site preparation Power requirements Table 2-1 lists the power requirements for all of the hardware components used by the Meridian MAX system. Ensure that your site can provide the needed power to run all of the equipment you require.
2-2 Site preparation Table 2-1 (continued) Meridian MAX power requirements Equipment Voltage Frequency Power DEC VT420 or 100%-compatible terminal (North American or Worldwide models) 100–240 VAC 50–60 Hz 35 W DEC VT220 or 100%-compatible terminal 100–240 VAC 50–60 Hz 35 W Gandalf LDS 120E 110–120 VAC 60 Hz 5W Develcon DS511A 115 VAC 60 Hz 2W NetComm SmartModem M7F 15 VAC 50-60 Hz 5W UDS 2440 modem 115 VAC 60 Hz 14 W U.S.
Site preparation 2-3 Table 2-1 (continued) Meridian MAX power requirements Equipment Voltage Frequency Power PaintJet 3630 printer 100, 120, 220, 240 VAC (+/–10%) (user-selectable) 48–66 Hz 20 W DeskJet printer 100, 120, 220, 240 VAC (+/–10%) (user-selectable) 47.5–63 Hz 8 W (120 V) Idle max. 25 W (120 V) Printing max.
2-4 Site preparation Environmental requirements Ensure that your site can maintain the required environmental conditions for the Meridian MAX hardware before beginning the installation. Note: At all times, the front and back panels of the Application Equipment Module (AEM) and the Meridian 1 should be closed and latched. This ensures that the temperature within the Meridian column remains reasonably constant and within the operating temperatures of the equipment.
Site preparation 2-5 X11 software packaging requirements The following options are required for use with Meridian MAX software: • Basic ACD Features (Package A) Options 40, 45, 83 • Advanced ACD Features (Package B) Options 41, 98, 116 • ACD Reports (Package C1) Option 42 • ACD Load Management (Package C2) Option 43 • ACD Link (MAX/ACD-D) Options 50, 51 • ACD Activity Code Entry Option 155 • AUXS Security Option 114 • ACD Timed Overflow Option 111 • DN Expansion Option 150 MQA is
2-6 Site preparation Site layout Each site has different restrictions and requirements for the layout of the hardware. This section identifies some of the factors to take into account when laying out the Meridian MAX site. Consider the following factors when planning your site. The exact details for your site’s layout depend entirely on your specific requirements and restrictions.
Site preparation 2-7 Printer location Locate the printers in conveniently accessible areas so the supervisors can obtain their reports. Placing one printer near the Meridian MAX allows access to printed reports while performing system maintenance functions. Remember that the maximum range for the printer cable is 15 meters (50 feet). Use self-powering, limited-distance modems to extend this range if necessary. Refer to the “Modems” chapter, “Limited distance modems” section, for more information.
2-8 Site preparation Capacities The Meridian MAX system capacity is controlled by two factors—software and hardware. The software controls the amount of detailed historical information collected by the system. The hardware sets an absolute limit to the amount of information that can be processed or stored. The following subsections discuss these capacities and guide the user in choosing the best software and hardware configuration to meet specific needs.
Site preparation 2-9 Hardware-dependent capacities Not all ports need to be assigned on your Meridian MAX, but there are several ports that are preconfigured for a specific device and cannot be changed by the user. Table 2-3 lists the predefined ports for the different platforms. Table 2-3 Meridian MAX 8 hardware-dependent ports Platform SNN/SNN-E Predefined ports Card 2, Conn 1A is permanently assigned to the High-Speed Link and cannot be changed by the user.
2-10 Site preparation Meridian MAX Application Module Table 2-4 lists the theoretical maximum number of peripheral devices that can be configured in the Meridian MAX Application Module when the Configuration Control and NAC connectivity options are enabled or disabled. (The SNN/SNN-E platforms are part of the application module.) Local printers Your Meridian MAX 8 can support a number of local printers in addition to the maximum number of direct connect printers described in the following tables.
Site preparation 2-11 Table 2-4 SNN/SNN-E peripheral limits 8 I/O ports 16 I/O ports 24 I/O ports 32 I/O ports 40 I/O ports 4 12 20 28 36 4* 8 8 8 8 Maximum number of workstations (connected directly or through a modem) and printers (connected directly) 5 13 21 29 37 High-Speed Link 1 1 1 1 1 Load Management Link 1 1 1 1 1 NAC Network Link 1 1 1 1 1 5 13 21 29 37 5* 8 8 8 8 Maximum number of workstations (connected directly or through a modem) and printers (
2-12 Site preparation Table 2-4 (continued) SNN/SNN-E peripheral limits 16 I/O ports 24 I/O ports 32 I/O ports 40 I/O ports 6 14 22 30 38 6* 8 8 8 8 Maximum number of workstations (connected directly or through a modem) and printers (connected directly) 7 15 23 31 39 High-Speed Link 1 1 1 1 1 Hardware device 8 I/O ports Neither Configuration Control nor NAC Maximum number of workstations connected directly or through a modem Maximum number of directly connected printers —end—
Site preparation 2-13 Meridian MAX IPE/IPE-E module Table 2-5 lists the theoretical maximum number of each peripheral device that can be configured on the Meridian MAX IPE/IPE-E. Local printers Your Meridian MAX 8 can support a number of local printers in addition to the maximum number of directly connect printers described in the following tables. An IPE/IPE-E system can support up to 10 local printers.
2-14 Site preparation Table 2-5 Meridian MAX IPE/IPE-E hardware-dependent capacities Hardware device Maximum Maintenance console 1 Remote diagnostics modem 1 High-Speed Link 1 Load Management Link 1 Printer 2 Supervisor workstation 4 NAC network link 1 Table 2-6 lists the maximum number of each peripheral device allowed when the Meridian MAX IPE/IPE-E has Configuration Control or NAC connectivity, or both, enabled or disabled.
Site preparation 2-15 Table 2-6 (continued) IPE/IPE-E peripheral limits Maximum Maximum number with number with 1 printer 2 printers Hardware device Configuration Control without NAC Maximum number of workstations connected directly or through a modem 3 2 Maintenance console 1 1 Diagnostics modem 1 1 High-Speed Link 1 1 Load Management Link 1 1 Maximum number of workstations connected directly or through a modem 4 3 Maintenance console 1 1 Diagnostics modem 1 1 High-Speed Link 1
2-16 Site preparation Calculating calls per hour This section describes how to calculate the number of calls which can be supported by your Meridian MAX in a variety of scenarios. Describing calls per hour The maximum number of calls per hour (cph or call rate) for a Meridian MAX is calculated as simple calls per hour. A simple call per hour is an external call which enters an ACD-DN, answered by an agent servicing that ACD-DN, and released. This scenario generates five HSL messages.
Site preparation 2-17 • Trunk-level reporting and the agent activity code feature are enabled. • Interval data is being stored from RAM to disk. • Midnight routines are not running. • Meridian MAX supervisors have their display refresh rate set at 10 seconds. • Maximum number of Meridian MAX supervisors are logged in. • Shifts change with about one third of the agents logging on and off. • Supervisors are using the Spare Position Handling feature.
2-18 Site preparation Call rates without shift change Table 2-8 shows the maximum sustainable call rates based on a scenario in which a system is fully loaded but not undergoing a shift change.
Site preparation 2-19 Dialling plans Network ACD is compatible with either a Coordinated Dialing Plan (CDP) or a Uniform Dialing Plan (UDP). UDP is supported by either Basic Alternate Route Selection (BARS Option #57), or Network Alternate Route Selection (NARS Option #58). When Meridian MAX is configured in a Network ACD application, a seven-digit dialing plan is required. A three-digit node identification and a four-digit ACD-DN comprise the seven digits.
2-20 Site preparation Note: When defining Route List Entries in Overlay 86 that are associated with either DSCs or LOCs used with the NACD applications • the routes must be only ISDN routes (The ISDN routes cannot step to non-ISDN routes). • the PNI defined for the routes must be equal to the PNI defined in Overlay 15, Customer Data Block, of the node to which it is directly connected UDP dialling plan Define AC1 or AC2 in Overlay 86, ESN Data Block.
Site preparation 2-21 CDP dialling plan and UDP just for NACD routing tables There are cases in which it is preferable to use a CDP dialing plan other than seven digits. When this is the case, CDP can be used for non-NACD environments, and UDP can be configured for just the NACD application. Define AC1 or AC2 in Overlay 86, ESN Data Block. Define the Location Codes (LOC) and Home Location Code in Overlay 90, Network Translation Data Block. The HLOC should have a DMI that deletes 3.
3-1 Chapter 3: Hardware installation: Application Module (SNN/SNN-E) A word about warranties You must read and understand the warranties issued for your Meridian MAX peripheral devices. Each warranty details what can be done with the warranted item. While the utmost care has been taken to ensure that the procedures described in this NTP do not void any of the warranties, it is still possible for an instruction to be in conflict with a warranty when a warranty changes after the publication of this NTP.
3-2 Hardware installation: Application Module (SNN/SNN-E) Table 3-1 lists the equipment and materials required for a Meridian MAX installation. For part order numbers, refer to the “Field replaceable parts” chapter.
Hardware installation: Application Module (SNN/SNN-E) 3-3 Table 3-1 (continued) Meridian MAX Application Module installation equipment and material list Equipment Contents Workstations (any combination) VDT-type (DEC VT520, DEC VT420, DEC VT320, DEC VT220, or HP700/32 or terminals which are 100% compatible) PC connected to the Meridian MAX (either directly or through a modem) and running Reflection 4+ for DOS terminal emulator. All PCs supported by Reflection are supported by Meridian MAX.
3-4 Hardware installation: Application Module (SNN/SNN-E) Table 3-1 (continued) Meridian MAX Application Module installation equipment and material list Equipment Contents Software Meridian MAX Operating System tape cassette including the Motorola UNIX System V/68 R3V8 Operating System and Standalone System Interactive Diagnostics (SSID) package Meridian MAX Application Software tape cassette including the Motorola Network Services Extension (NSE) package for the V/68 R3V8 OS UNIFY Version 5, Version UN
Hardware installation: Application Module (SNN/SNN-E) 3-5 Figure 3-1 shows a front view of Meridian MAX Application Module configured for the SNN/SNN-E hardware platform. The label on the CPU card appears as “MVME 167-34A” or “MVME 167-34B” on an SNN system and “MVME 177-005” on an SNN-E system. Figure 3-2 shows a simplified overview of the hardware layout for a Meridian MAX installation. These figures are intended to show how the equipment is interconnected. The actual layout of your site may differ.
3-6 Hardware installation: Application Module (SNN/SNN-E) Figure 3-1 Meridian MAX Application Module (SNN system) Meridian MAX module SBC 2 3 4 5 6 MVME 167-34A MVME 332XTS MVME 332XTS MVME 332XT MVME 332XT 167 MVME 332XT FAIL STAT FAIL HALT FAIL HALT FAIL FAIL FAIL RUN SCON HALT HALT HALT LAN +12V RUN RUN RUN MSU SCSI VME ABORT RESET Power supply CPU card Serial I/O cards Disk drive Tape drive Note: The card configuration of your system may differ.
Hardware installation: Application Module (SNN/SNN-E) 3-7 Figure 3-2 Meridian MAX Application Module installation Remote diagnostics NAC Supervisor Network link dial-up Modem Modem Modem MERIDIAN 1 Reports printer Load Management Link High-Speed Link Octopus cables Octopus cables PC using MTE Supervisor workstation Maintenance console Local printer LAN PC using MTE This column contains a Meridian 1 switch on the top shelf and a Meridian MAX single module on the first shelf.
3-8 Hardware installation: Application Module (SNN/SNN-E) Single board computer cards MVME167-34 and MVME177-005 The 32 Mbyte, 33 MHz MVME167-34 single board computer (SBC) card is the central processing unit of the Meridian MAX SNN system, based on the MC68040 microprocessor. The 64 Mbyte, 50 MHz MVME177-005 SBC card is the central processing unit of the Meridian MAX SNN-E system, based on the MC68060 CPU.
Hardware installation: Application Module (SNN/SNN-E) 3-9 CAUTION Risk of system interruption Do not press the abort or reset button while applications are running. Shut down the system software before pressing the abort or reset buttons. This information is provided in the “Meridian MAX power-down procedure” chapter. The following buttons produce the following conditions and should not be pressed unless under the direction of Nortel support personnel: • ABORT This button halts the Meridian MAX.
3-10 Hardware installation: Application Module (SNN/SNN-E) Figure 3-3 LED locations for the MVME167-34 card and MVME177-005 MVME 167-34A MVME 177-005 FAIL STAT FAIL STAT RUN SCON RUN SCON LAN +12V LAN +12V SCSI VME SCSI VME ABORT ABORT RESET RESET MVME167-34A FACEPLATE VIEW MVME177-005 FACEPLATE VIEW 553-4001-111 Standard 1.
Hardware installation: Application Module (SNN/SNN-E) 3-11 Transition cards MVME712M The MVME712M transition card is used as the interface between MVME167 family modules or the MVME177 family modules, and the interconnect cables that attach to the I/O panel of the Meridian MAX. The features of the MVME712M card are one independent printer port and four 25-pin multi-protocol RS-232 serial ports.
3-12 Hardware installation: Application Module (SNN/SNN-E) Figure 3-4 MVME712M transition card showing jumper switch settings DCE Serial port J1 J7 and J9 J8 and J10 J14 J16 J17 J18 Ethernet port J6 J1 J11 J13 J19 J20 Modem interconnect (unused) J21 Modem power (unused) Port 1 Console 1 3 5 7 9 11 13 Port 3 SDI Link 1 3 5 7 9 11 13 Port 2 External Modem 1 3 5 7 9 11 13 J3 J2 553-4001-111 Standard 1.
Hardware installation: Application Module (SNN/SNN-E) 3-13 MVME332XTS and MVME332XT eight-channel asynchronous boards Both the MVME332XTS and MVME332XT eight-channel asynchronous boards connect the Meridian MAX module with all external devices through the NT6D51AA transition card, interconnect, and external cables. Each MVME332XTS/XT eight-channel asynchronous board can communicate with a maximum of eight devices.
3-14 Hardware installation: Application Module (SNN/SNN-E) Use jumpers to connect the following pins: • On J1: 1 to 2, 5 to 6, 7 to 9, 8 to 10, 11 to 12, and 15 to 17 • On J4: jumper 1 to 2 For the bank of four switches, the settings on all cards are the same: 1 and 2 are off, and 3 and 4 are on. Refer to Figure 3-5 for the switch locations on the MVME332XTS/XT card.
Hardware installation: Application Module (SNN/SNN-E) 3-15 Figure 3-6 shows that there are two light-emitting diodes (LEDs) on the faceplate of the MVME332XTS card and three LEDs on the faceplate of the MVME332XT card. The LEDs show the following conditions: • FAIL This red LED lights when a hardware failure has occurred on the card. • HALT This red LED lights steadily when the processor has stopped.
3-16 Hardware installation: Application Module (SNN/SNN-E) Figure 3-6 LED locations for MVME332XTS and MVME332XT cards MVME 332XTS FAIL HALT MVME 332XT FAIL HALT RUN MVME332XTS FACEPLATE VIEW 553-4001-111 Standard 1.
Hardware installation: Application Module (SNN/SNN-E) 3-17 Meridian MAX Application Module Once you have obtained your Meridian MAX, you must install the Application Module (AM) into your Application Equipment Module (AEM). The MVME167-34 card or MVME177-005 card is already installed in the AM with the MVME332XTS/XT card. The power supply and mass storage unit (MSU) must then be installed in the AM. If your Meridian MAX was shipped already installed in the AEM, most of the AM is already assembled.
3-18 Hardware installation: Application Module (SNN/SNN-E) Installing the Application Module Procedure 3-1 details instructions on installing the Meridian MAX Application Module as well as the MVME332XTS/XT and MVME167-34 or MVME 177-005 cards. Procedure 3-1 To install the Application Module 1 Ensure the circuit breaker (CB) of the module in which you are installing the power supply is in the off position. 2 Remove the front panel covering the AM cage.
Hardware installation: Application Module (SNN/SNN-E) 3-19 7 Connect the ground wire to the terminal block. The orange ground wire connects to the terminal block, located at the base of the AEM between the two Application Modules, using a lug connector. 8 Install the Application Module power supply. Refer to the “Installing the power supply” subsection for instructions. 9 Install the Meridian MAX 8 SNN/SNN-E mass storage unit (MSU).
3-20 Hardware installation: Application Module (SNN/SNN-E) 15 Install the Meridian MAX 8 SNN/SNN-E system software. Refer to the “New software installations” chapter for information on software installation. 16 Connect all external cables to the new I/O panel. Refer to the “Cables” section of this chapter for information on external cable connections. Installing the power supply The power for your Meridian MAX Application Module is supplied by either an AC or DC power supply unit.
Hardware installation: Application Module (SNN/SNN-E) 3-21 Note: If you are uncertain as to whether the MSU is in as far as it can go, simultaneously press up on the top latch and down on the bottom latch. If the card pops forward slightly, then the card was in as far as it could go. 5 Tighten the two screws at the top and bottom of the MSU faceplate. Meridian MAX Application Module label Your Meridian MAX is supplied with an Application Module label (P0844934) that contains a Meridian MAX sticker.
3-22 Hardware installation: Application Module (SNN/SNN-E) Figure 3-7 Generic input/output connector panel (SNN/SNN-E system) CARD 5 CARD 4 CARD 3 CARD 2 CONN 3 CONN 3 CONN 3 CONN 3 CARD 5 CARD 4 CARD 3 CARD 2 CONN 2 CONN 2 CONN 2 CONN 2 NT6D51AA transition card connections CARD 5 CARD 4 CARD 3 CARD 2 CONN 1 CONN 1 CONN 1 CONN 1 CARD 6 CARD 6 CARD 6 CONN 3 CONN 2 CONN 1 ETHERNET MVME712M transition card connections CARD 1 CARD 1 CARD 1 CARD 1 CONN 4 CONN 3 CONN 2 CONN 1 MODEM SYS CONS 553-4001-111
Hardware installation: Application Module (SNN/SNN-E) 3-23 Input/output port assignments There are five versions of the SNN/SNN-E hardware platform based on the number of MVME332XTS/XT cards configured on the system. An SNN/SNN-E system can be configured with anywhere from one to five MVME332XTS/XT cards. Note: Card 1, Conn 1 on the generic I/O panel connects to the system console.
3-24 Hardware installation: Application Module (SNN/SNN-E) Table 3-3 lists the assignable ports for the SNN/SNN-E hardware platform as they appear on the Meridian MAX Communication Port Assignment screen, and shows the type of device which can be connected to each port. As you decide upon the device to connect to each port, enter the device name in the space provided.
Hardware installation: Application Module (SNN/SNN-E) 3-25 Table 3-3 Communication port assignment sheet Card slot Port Cable Devices available Device selected Connection type 2 CARD 2, CONN 1 A HIGH-SPEED LINK (The HSL has a serial connection in which the user can select either 9600 baud or 19 200 baud.
3-26 Hardware installation: Application Module (SNN/SNN-E) Table 3-3 (continued) Communication port assignment sheet Card slot Port Cable Devices available 4 CARD 4, CONN 2 B SW / PRT / LML / NL DC / 24 / 96 4 CARD 4, CONN 2 C SW / PRT / LML / NL DC / 24 / 96 4 CARD 4, CONN 3 A SW / PRT / LML / NL DC / 24 / 96 4 CARD 4, CONN 3 B SW / PRT / LML / NL DC / 24 / 96 5 CARD 5, CONN 1 A SW / PRT / LML / NL DC / 24 / 96 5 CARD 5, CONN 1 B SW / PRT / LML / NL DC / 24 / 96 5 CARD 5
Hardware installation: Application Module (SNN/SNN-E) 3-27 Cables Internal input/output cables Meridian MAX internal cables are used to interconnect all devices which are not connected through the VME bus backplane, but still require input/output capability. Table 3-4 lists all of the internal I/O cables available. Figure 3-8 shows a cabling schematic for the SNN hardware platform. These figures identify the cables and devices which must be connected for the Meridian MAX Application Module.
3-28 Hardware installation: Application Module (SNN/SNN-E) Table 3-4 (continued) Internal input/output cables ENG code Application Cable and connector style From To NT7D56AC VME SCSI extension cable extends SCSI from P2 adapter to the external SCSI port through 712M and to connector at MSU 2 x 25 connector at P2 and MVME712AM/M 50 Telco at MSU P2 adapter (J3) External SCSI port MSU (P3) NT7D57AA Carries I/O from ISI and ICC circuit cards to their transition modules 64-pin DIN connectors (flat r
Hardware installation: Application Module (SNN/SNN-E) 3-29 Figure 3-8 Internal input/output cabling—SNN/SNN-E hardware platform J1 J2 NT7D1802 MONITOR BOARD P1 P2* P2 GENERIC INPUT/OUTPUT PANEL NT7D47DA Ethernet cable NT7D52AA VME XSM cable (Maximum of 5 NT6D51AA cards) P1 P1 NT7D56AC VME SCSI Extension cable 712M NT6D51AA NT6D51AA SENSE BOARD NT7D1901 TRANSITION CARDS J2 P5 NT7D57AA VME P2 adapter to the 712M cable MLM–PSU P4 J2 J3 P3 P2 ADAPTER P4 P2 P2 P1 P5 P5 NT7D56AC NT7D57AA VME SCSI
3-30 Hardware installation: Application Module (SNN/SNN-E) Interconnect input/output cables Meridian MAX interconnect cables exit from the rear of the transition modules/cards and terminate on the Application Equipment Module’s die-cast input/output panel through a custom input/output panel and radio-filtered connectors. Table 3-5 lists all of the interconnect I/O cables.
Hardware installation: Application Module (SNN/SNN-E) 3-31 External input/output cables Meridian MAX external cables exit from the rear of the Application Module and terminate on the Universal Equipment Module’s die-cast input/output panel through a custom input/output panel and radio-filtered connectors. Table 3-6 lists all of the external I/O cables. Figure 3-16 shows the cabling schematic for the SNN/SNN-E hardware platform. It identifies the cables and devices that must be connected for a system.
3-32 Hardware installation: Application Module (SNN/SNN-E) Table 3-6 (continued) External input/output cables ENG code Application Cable and connector style Length NT7D58AB NT7D58AD NT7D58AF NT7D58AL NT7D58AT NT7D58AV Carries input/output between the Input/Output connector panel and the SDI port. Used for SDI cards, QPC139, QPC841, and for terminals and printers (with A0351509 gender changer). This cable is also used to connect a Meridian MAX system to Option 11.
Hardware installation: Application Module (SNN/SNN-E) 3-33 Table 3-6 (continued) External input/output cables ENG code NT7D99AA Application Cable and connector style Connects as input/output between Meridian MAX and dial-up modem, as well as between Meridian MAX and LDS modem 25-pin (male) subminiature D-style DB-25 connector to 25-pin (male) subminiature D-style DB-25 connector Length 3 m (10 ft) —end— Meridian MAX Installation Guide Product release 8
3-34 Hardware installation: Application Module (SNN/SNN-E) Figure 3-9 shows the cable arrangement for NT1R03Dx when supplying a connection between a modem and a peripheral device. Figure 3-9 Cabling arrangement—modem connection cable NT1R03Dx DB-25 cable (NT1R03DB, 61 cm [2 ft]) (NT1R03DC, 1.2 m [4 ft]) (NT1R03DF, 3 m [10 ft]) (NT1R03DP, 7.6 m [25 ft]) (NT1R03DV, 13.
Hardware installation: Application Module (SNN/SNN-E) 3-35 Figure 3-10 shows the cable arrangement for NT1R03Ex when supplying a connection between a modem and a peripheral device. Figure 3-10 Cabling arrangement—modem connection cable NT1R03Ex DB-25 cable (NT1R03EB, 62 cm [2 ft]) (NT1R03EC, 1.2 m [4 ft]) (NT1R03EF, 3 m [10 ft]) (NT1R03EP, 7.6 m [25 ft]) (NT1R03EV, 13.
3-36 Hardware installation: Application Module (SNN/SNN-E) Figure 3-11 shows the cable arrangement for NT7D47EA when supplying an Ethernet connection for a LAN.
Hardware installation: Application Module (SNN/SNN-E) 3-37 Figure 3-12 shows the cable arrangement for NT7D58Ax when supplying an HSL or LML connection between Meridian MAX and the Meridian 1 or Option 11. It can also be used for printer connections and terminal connections (with A0351509 gender changer).
3-38 Hardware installation: Application Module (SNN/SNN-E) Figure 3-13 shows the cable arrangement for NT7D61Ax when it is used for the system console or system external modem. Figure 3-13 Cabling arrangement—Meridian MAX cable NT7D61Ax used for the system console, or an SNN system external modem DB-25 to DB-9 cable (NT7D61AB A0374031 61 cm [2 feet]) (NT7D61AD A0374070 1.8 m [6 feet]) (NT7D61AF A0374071 3 m [10 feet]) (NT7D61AL A0374072 6.1 m [20 feet]) (NT7D61AT A0374073 10.
Hardware installation: Application Module (SNN/SNN-E) 3-39 Figure 3-14 shows the cable arrangement for NT8D93Ax when supplying an HSL or LML connection between Meridian MAX and the Meridian 1. Figure 3-14 Cabling arrangement—Meridian MAX cable NT8D93Ax used for High-Speed Link (HSL) and Load Management Link (LML) connections to Meridian 1 DB-25 to DB-9 cable (NT8D93AJ A0357270 4.9 m [16 feet]) (NT8D93AW A0357271 14.
3-40 Hardware installation: Application Module (SNN/SNN-E) Figure 3-15 shows the cable NT7D99AA when it is used for a dial-up modem or a limited-distance modem. Figure 3-15 Cabling arrangement—modem connection cable NT7D99AA to dial-up modem or limited-distance modem DB-25 cable (NT7D99AA A0390645 2.2 m [7 feet]) Male (DB-25) SHIELD 1 1 SHIELD TD 2 3 RD RD 3 2 TD RTS 4 5 CTS CTS 5 4 RTS DSR 6 20 DTR RI 22 GND 7 7 GND CD 8 8 CD DTR 20 6 DSR 22 RI 553-4001-111 Standard 1.
Hardware installation: Application Module (SNN/SNN-E) 3-41 Figure 3-16 External input/output cabling—SNN/SNN-E hardware platform J1 SP1, CONSOLE NT7D79BA J3 SP2, TTY NT7D79BA J4 SP3 NT7D79BA J5 SP4 NT7D58CA 712M SCSI J6 ETHERNET SP5 Card 1 Conn 1 Card 1 Conn 2 NT7D61Ax To System Console NT7D61Ax To Modem Card 1 Conn 3 Card 1 Conn 4 NT7D58BB Ethernet SCSI TERMINATOR NT7D47EA A C Card 2 Conn 3 NT6D51AA J2 SP2 (qty=1–5) J1 SP1 LAN NT7D47DA B J3 SP3 AMLink DB25 NT8D96AE A Ca
3-42 Hardware installation: Application Module (SNN/SNN-E) VME multiport cable This cable, seen in Figure 3-17, connects the Meridian MAX module with each peripheral in the system. Each cable has a single male DB-25 plug at one end, and three female DB-25 plugs at the other end. The single DB-25 plug connects to a DB-25 socket on the Generic I/O panel. Each of the three DB-25 plugs at the other end are connected to a peripheral device.
Hardware installation: Application Module (SNN/SNN-E) 3-43 Figure 3-17 VME multiport cable Connect to workstations/printers Cable A Cable B Cable C NT8D96AE A0388536 Connect to serial port Note: Cable A, Cable B, and Cable C are DB-25 female connectors.
3-44 Hardware installation: Application Module (SNN/SNN-E) Hardware upgrades and replacements As your operation and needs grow, so may your need to expand the system. You can add MVME332XTS/XT eight-channel asynchronous boards to the Meridian MAX, provided that the maximum capacity for the system is not exceeded. With each additional MVME332XTS/XT card, the number of available ports increases by increments of eight. The SNN/SNN-E hardware platform can support between 8 and 40 ports.
Hardware installation: Application Module (SNN/SNN-E) 3-45 Adding MVME332XTS/XT cards to an SNN/SNN-E system Before inserting any additional cards into the Meridian MAX, ensure that each card’s switch settings match those given in Table 3-2. Procedure 3-4 details instructions on adding MVME332XTS/XT cards. Procedure 3-4 To add MVME332XTS/XT cards to an SNN/SNN-E system 1 Perform a courtesy shutdown of the Meridian MAX software. Ensure that the I/O Port Reconfiguration on System Restart is enabled.
3-46 Hardware installation: Application Module (SNN/SNN-E) Table 3-8 MVME332XTS/XT card slot placement 7 Number of cards Number of ports Slot placement 1 8 2 2 16 2, 3 3 24 2, 3, 4 4 32 2, 3, 4, 5 5 40 2, 3, 4, 5, 6 Take each new MVME332XTS/XT card from its packaging and check the switch settings. Refer to the “MVME332XTS and MVME332XTS/XT eight-channel asynchronous board” section of this chapter for this information.
Hardware installation: Application Module (SNN/SNN-E) 3-47 Replacing the CPU card Use this procedure to replace the MVME167-34 card in the SNN hardware platform or the MVME177-005 card in the SNN-E hardware platform. Note: If you change the CPU card, you must make the LAN aware of the card’s Media Access Control address. This is done by “pinging” a known device on your LAN while the Meridian MAX is in product mode.
3-48 Hardware installation: Application Module (SNN/SNN-E) Note: If you are uncertain as to whether the card is in as far as it can go, simultaneously press up on the top latch and down on the bottom latch. If the card pops forward slightly, then the card was in as far as it could go. 6 Once the card is inserted into the card cage, use a screwdriver to tighten the top and bottom retaining screws to keep the card in place.
Hardware installation: Application Module (SNN/SNN-E) 3-49 Figure 3-19 MVME177-005 single-board computer card Card top LEDs Battery Card front Abort Reset Configuring the CPU card Once the upgrade or replacement is completed, follow Procedure 3-6 to configure the CPU card. Procedure 3-6 To replace the CPU card 1 If the Meridian MAX is already powered down, go to Step 4. If the Meridian MAX is not powered down, shut down the Meridian MAX software.
3-50 Hardware installation: Application Module (SNN/SNN-E) 2 Secure the Meridian MAX 8 for power down. Refer to the Meridian MAX 8 Maintenance and Diagnostics Guide (NTP 553-4001-811), “Maintenance and Administration programs: system shut down” chapter, “Restart and Power Down Utilities” section, “Secure the System for Power Down” subsection, for more information. 3 Power down your system by flipping the power switch located to the left of the AEM to the OFF position. Wait approximately 20 seconds.
Hardware installation: Application Module (SNN/SNN-E) 3-51 7 Enter 3 to select the “Go to System Debugger” option. 8 The system displays one of the following prompts: 167–Bug> 177–Bug> 9 Enter env to configure the system environment. The default values that appear when the system is powered on are in effect at this moment. They may differ if the card was configured at the factory or at the site. Regardless, only the following recommended values should be entered.
3-52 Hardware installation: Application Module (SNN/SNN-E) 17 Enter y to ignore the CFGA block on a hard disk boot. The system displays the following prompt: Auto Boot Enable [Y/N] = ? 18 Enter y to enable the auto boot. The system displays the following prompt: Auto Boot at power–up only [Y/N] = ? 19 Enter n to disable auto boot at power-up only. The system displays the following prompt: Auto Boot Controller LUN = ? 20 To skip the following default prompts, go to Step 24.
4-1 Chapter 4: Hardware installation: Intelligent Peripheral Equipment module A word about warranties It is extremely important that you read and understand the warranties issued for your Meridian MAX peripheral devices. Each warranty details what you can and cannot do with the warranted item.
4-2 Hardware installation: Intelligent Peripheral Equipment module Overview The Meridian MAX Intelligent Peripheral Equipment (IPE) and Intelligent Peripheral Equipment-Enhanced (IPE-E) are ACD-MIS products that address the needs of the small call center market. They are designed to function within the Meridian 1 environment. The IPE and IPE-E have so many similarities that they are referred in this document as IPE/IPE-E. The IPE platform is not available as a new system.
Hardware installation: Intelligent Peripheral Equipment module 4-3 Table 4-1 (continued) Meridian MAX IPE/IPE-E installation equipment and material list Equipment Meridian MAX IPE Option 11 Contents Meridian IPE Module (A0617009) Containing: SMM167 CPU card 240 Mbyte Fujitsu M2614 M2637S hard disk drive 600 Mbyte TEAC MT-2ST/F50B-000 cassette drive * New Meridian IPE Modules (A0617009) shipped after November 1995 contain a 1 Gbyte Seagate ST31230 hard disk drive and supports 250 Mbyte database sizes.
4-4 Hardware installation: Intelligent Peripheral Equipment module Table 4-1 (continued) Meridian MAX IPE/IPE-E installation equipment and material list Equipment Contents Cables Meridian MAX IPE/IPE-E shielded four-port cable with Ethernet (NT1R03AA) Meridian MAX IPE/IPE-E shielded four-port cable (NT1R03BA) Meridian MAX IPE/IPE-E extension cable for Option 11 (NT1R03CA) (For other extension cables, refer to the “Cables” section of this chapter.
Hardware installation: Intelligent Peripheral Equipment module 4-5 Table 4-1 (continued) Meridian MAX IPE/IPE-E installation equipment and material list Equipment Contents Modems NetComm SmartModem M7F Gandalf LDS 120E Develcon DS511A Ven-Tel 2400 Plus II Ven-Tel 9600 Plus Racal VI2422PA UDS EC224A/D UDS 2440 US Robotics Sportster 28,800 Data/Fax Software Meridian MAX Operating System tape cassette including the Motorola UNIX System V/68 R3V8 Operating System and a Standalone System Interactive Diagn
4-6 Hardware installation: Intelligent Peripheral Equipment module Table 4-1 (continued) Meridian MAX IPE/IPE-E installation equipment and material list Equipment Documentation Contents Meridian MAX 8 Supervisor’s User Guide Meridian MAX 8 MSI/MEI Protocol Reference Guide P0853413 MTE 8 User Guide 553-4001-210 Meridian MAX 8 Upgrade Guide (P0853412) P0853407 P0853414 A0662798 (includes the following set of NTPs): 553-4001-111 Meridian MAX 8 Installation Guide 553-4001-811 Meridian MAX 8 Maintenance and
Hardware installation: Intelligent Peripheral Equipment module 4-7 Faceplate components There are four light-emitting diodes (LEDs) and two buttons on the Meridian MAX IPE/IPE-E module faceplate shown in Figure 4-1 and Figure 4-2. These diagrams also show the front of the Meridian MAX IPE/IPE-E module containing a 600 Mbyte cassette tape drive. Figure 4-2 shows an illustration of the front of the Meridian MAX IPE module containing a 155 Mbyte cassette tape drive.
4-8 Hardware installation: Intelligent Peripheral Equipment module CAUTION Risk of system interruption Do not press the abort or reset button while applications are running. Shut down the system software before pressing the abort or reset buttons. This information is provided in the “Meridian MAX power-down procedure” chapter.
Hardware installation: Intelligent Peripheral Equipment module 4-9 Figure 4-1 Meridian MAX IPE/IPE-E module containing a 600 Mbyte tape drive—front view CAUTION: Meridian MAX Hard drive PWR RUN SCSI SCSI ABORT On/Off switch RESET FAIL TP Tape drive SMM167 ATTENTION: Front view—panel installed Front view—panel removed Meridian MAX Installation Guide Product release 8
4-10 Hardware installation: Intelligent Peripheral Equipment module Figure 4-2 Meridian MAX IPE module containing a 155 Mbyte cassette tape drive—front view CAUTION: Meridian MAX Hard drive PWR RUN SCSI SCSI ABORT On/Off switch RESET FAIL SMM167 TP Tape drive ATTENTION: Front view—panel installed 553-4001-111 Standard 1.
Hardware installation: Intelligent Peripheral Equipment module 4-11 Hardware layout Figure 4-3 shows a simplified overview of the hardware layout for the Meridian MAX IPE/IPE-E Option 11 module installation. For more information on the configurations available, refer to the “Capacities” section in the “Site preparation” chapter. Figure 4-4 shows a simplified overview of the hardware layout for the Meridian MAX IPE/IPE-E Option 21–81 module installation.
4-12 Hardware installation: Intelligent Peripheral Equipment module Figure 4-3 Meridian MAX IPE/IPE-E installation overview—Option 11 Local printer LAN PC using MTE NAC Supervisor network dial-up link Load Management Link Modem Cable NTAK19XA High-Speed Link Diagnostic modem Cable NT1R03CA Cable NT1R03BA Supervisor workstation Modem Cable NT1R03CA Reports printer Cable NT1R03AA Example of Option 11 containing Meridian MAX IPE/IPE-E module (actual configuration may differ) Maintenance console Fo
Hardware installation: Intelligent Peripheral Equipment module 4-13 Figure 4-4 Meridian MAX IPE/IPE-E installation overview—Option 21–81 Local printer LAN PC using MTE NAC Network link Supervisor dial-up Modem Modem Reports printer MERIDIAN 1 Load Management Link High–Speed Link Supervisor workstation Cable NT1R03BA Cable NT1R03AA Diagnostic modem Example of Option 21–81 containing Meridian MAX IPE/IPE-E module (actual configuration may differ) Maintenance console Four–port I/O cable LAN c
4-14 Hardware installation: Intelligent Peripheral Equipment module Meridian MAX IPE/IPE-E module—Option 11 If you have obtained a new Meridian MAX IPE/IPE-E system, the module is already assembled. It is necessary for you to insert the module into the Option 11.
Hardware installation: Intelligent Peripheral Equipment module 4-15 The connector panel assignment for Cable A (NT1R03AA) and Cable B (NT1R03BA) in the Option 11 is shown in Table 4-2. The connector panel assignment depends on the desired slot placement of the Meridian MAX IPE/IPE-E module. Before connecting the four-port cables, connect one extension cable (NT1R03CA) to each connector, then connect each four-port cable. Make sure the connectors are secure.
4-16 Hardware installation: Intelligent Peripheral Equipment module Expansion cabinet If you are installing your Meridian MAX IPE/IPE-E module into an Option 11 expansion cabinet, the process is very similar to an installation in the main cabinet. Two shielded four-port cables are used to connect the Meridian MAX IPE/IPE-E to its supervisor workstation, printers, and other peripheral devices.
Hardware installation: Intelligent Peripheral Equipment module 4-17 Note: Because the Option 11 expansion cabinet can be placed above, below, beside, or even in another room from the main cabinet, Port 8 on Cable B may not reach the port on the NTAK19BA cable configured for the High-Speed Link. If that is the case, Port 8 can be extended using NT1R03Dx or NT1R03Ex extension cables, where x indicates the length of the cable.
telemanuals.com 4-18 Hardware installation: Intelligent Peripheral Equipment module Input/output port assignments There are eight ports available for various peripheral devices, but three of them are configured for a specific peripheral. Port 1 is configured for the Console Port; Port 2 is configured for the Diagnostic Modem; and Port 8 is configured for the High-Speed Link. The remaining peripherals can be configured on any of Ports 3 to 7.
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telemanuals.com 4-20 Hardware installation: Intelligent Peripheral Equipment module Meridian MAX IPE/IPE-E module—Option 21–81 If you have obtained a new Meridian MAX IPE/IPE-E system for the Option 21-81, the module is already assembled. It is necessary for you to insert the module into the Peripheral Equipment (PE) slots of either the Common Equipment/Peripheral Equipment (CE/PE) cabinet or the Intelligent Peripheral Equipment (IPE) cabinet.
telemanuals.com Hardware installation: Intelligent Peripheral Equipment module 4-21 Refer to the Communication Port Assignment Sheet (Table 4-11) when connecting peripherals to cables. Inside the back of the CE/PE cabinet, to the left of the backplane cover, is the NT8D11 CE/PE cabinet I/O panel, as shown in Figure 4-9. The key telephone connectors of each four-port cable are connected to this panel. The connectors on the panel are labeled with a letter between A and L.
telemanuals.com 4-22 Hardware installation: Intelligent Peripheral Equipment module Each of the eight DB-25 connectors can connect to a peripheral device. Cable A services Ports 1, 3, 5, and 7. Cable B services Ports 2, 4, 6, and 8. Refer to the Communication Port Assignment Sheet (see Table 4-11) when connecting peripherals to cables. Inside the back of the IPE cabinet, on the left and right of the backplane cover, are the NT8D37 IPE cabinet I/O panels, as shown in Figure 4-10.
telemanuals.com Hardware installation: Intelligent Peripheral Equipment module 4-23 Cable rerouting for Option 21–81 CE/PE, IPE/IPE-E modules In a standard configuration, the Meridian MAX IPE/IPE-E module can be placed in any peripheral slot on the Option 21–81 CE/PE or IPE modules. This is possible when the slots are fully cabled to accommodate 24 tip and ring pairs per slot.
telemanuals.com 4-24 Hardware installation: Intelligent Peripheral Equipment module Note: The first PE slot is already fully cabled for 24 pairs, so no change is required for that slot. Table 4-7 lists cable connections before cable expansion. Figure 4-5 shows the backplane slots before cable expansion.
telemanuals.com Hardware installation: Intelligent Peripheral Equipment module 4-25 NT8D11 backplane cable expansion—first four PE slots only 1 Leave cable A as is in slot position L0. 2 Move cable end B-3 to slot position L1-3. 3 Remove cable C from the backplane, and connect cable ends C-1, C-2, and C-3 to slot positions L2-1, L2-2, and L2-3. 4 Add cable D to the I/O panel by connecting cable ends D-1, D-2, and D-3 to slot positions L2-1, L2-2, and L2-3. Cables E, F, H, and K remain the same.
telemanuals.com 4-26 Hardware installation: Intelligent Peripheral Equipment module Table 4-8 lists cable connections for a fully expanded configuration. Figure 4-6 shows the backplane slots in a fully expanded configuration.
telemanuals.com Hardware installation: Intelligent Peripheral Equipment module 4-27 Cable rerouting for NT8D37 IPE module In the standard 11-cable configuration for the backplane in the NT8D37 IPE/IPE-E module, cables D, H, N, and U are not used. Those cables are used in the 16-cable fully expanded configuration. Cabling for each segment can be expanded using one NT8D81AA cable/filter assembly. Cabling for the entire backplane can be expanded using four NT8D81AA cable/filter assemblies.
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telemanuals.com Hardware installation: Intelligent Peripheral Equipment module 4-29 NT8D37 backplane cable expansion—segment 2 1 Leave cable K as is in slot position L8. 2 Move cable end L-3 to slot position L9-3. 3 Remove cable M from the backplane, and connect cable ends M-1, M-2, and M-3 to slot positions L10-1, L10-2, and L10-3. 4 Add cable N to the I/O panel by connecting cable ends N-1, N-2, and N-3 to slot positions L11-1, L11-2, and L11-3.
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telemanuals.com Hardware installation: Intelligent Peripheral Equipment module 4-31 Input/output port assignments There are eight ports available for various peripheral devices, but three of them are configured for a specific peripheral. Port 1 is configured for the Console Port; Port 2 is configured for the Diagnostic Modem; and Port 8 is configured for the High-Speed Link. The remaining peripherals can be configured on any of Ports 3 to 7.
4-32 Hardware installation: Intelligent Peripheral Equipment module Table 4-11 Option 21–81 communication port assignment sheet Port Cable Devices available Device selected Connection type 1 A CONSOLE PORT CONSOLE PORT N/A 2 B DIAGNOSTIC MODEM DIAGNOSTIC MODEM N/A 3 A SW / PRT / LML / NL DC / 24 / 96 4 B SW / PRT / LML / NL DC / 24 / 96 5 A SW / PRT / LML / NL DC / 24 / 96 6 B SW / PRT / LML / NL DC / 24 / 96 7 A SW / PRT / LML / NL DC / 24 / 96 8 B HIGH-SPEED LINK 553-
Hardware installation: Intelligent Peripheral Equipment module 4-33 Cabling Option 11 and Option 21–81 to peripherals through a main distribution frame Peripheral devices do not always have to be connected directly to the Option 11 or Option 21–81. They can also be connected through a main distribution frame (MDF). ATTENTION RS-232 cables that directly connect peripherals to the Meridian MAX must not exceed 15 meters (50 feet). This length is based on an EIA RS-232C standard.
4-34 Hardware installation: Intelligent Peripheral Equipment module Figure 4-9 NT8D11 CE/PE cabinet input/output connector panel LEFT C G B F L 553-4001-111 Standard 1.
Hardware installation: Intelligent Peripheral Equipment module 4-35 Figure 4-10 NT8D37 IPE cabinet I/O panels LEFT L RIGHT K B A J4 S R U J2 M N J5 T F E H C D J3 G Meridian MAX Installation Guide Product release 8
4-36 Hardware installation: Intelligent Peripheral Equipment module Cables External input/output cables Meridian MAX IPE/IPE-E external cables exit from the base of the Option 11 and the rear of the Option 21–81. Table 4-12 lists all of the external I/O cables and the devices to which they connect. For the gender of each peripheral device, see the individual section for each type of peripheral.
Hardware installation: Intelligent Peripheral Equipment module 4-37 Table 4-12 (continued) External input/output cables ENG code Application Cable and connector style Length NT1R03EB NT1R03EC NT1R03EF NT1R03EP NT1R03EV Extension cable from NT1R03AA and NT1R03BA cables to peripheral devices DB-25 (male) connector to DB-25 (female) connector 61 cm (2 ft) 1.2 m (4 ft) 3 m (10 ft) 7.6 m (25 ft) 13.
4-38 Hardware installation: Intelligent Peripheral Equipment module Figure 4-11 Cabling arrangement—Meridian MAX IPE/IPE-E NT1R03Dx straight through RS-232 extension cable used between NT1R03AA or NT1R03BA and peripheral devices, HSL port, or LML port DB-25 cable (NT1R03DB, 61 cm [2 ft]) (NT1R03DC, 1.2 m [4 ft]) (NT1R03DF, 3 m [10 ft]) (NT1R03DP, 7.6 m [25 ft]) (NT1R03DV, 13.
Hardware installation: Intelligent Peripheral Equipment module 4-39 Figure 4-12 Cabling arrangement—Meridian MAX IPE/IPE-E NT1R03Ex straight through RS-232 extension cable used between NT1R03AA or NT1R03BA and peripheral devices DB-25 cable (NT1R03EB, 62 cm [2 ft]) (NT1R03EC, 1.2 m [4 ft]) (NT1R03EF, 3 m [10 ft]) (NT1R03EP, 7.6 m [25 ft]) (NT1R03EV, 13.
4-40 Hardware installation: Intelligent Peripheral Equipment module Figure 4-13 Cabling arrangement—Meridian MAX IPE/IPE-E NT1R03HF modem cable used between NT1R03AA or NT1R03BA and modems DB-25 cable (NT1R03HF, 3 m [10 ft]) Male (DB-25) SHIELD 1 1 SHIELD RD 2 3 RD TD 3 2 TD CTS 4 5 CTS RTS 5 4 RTS DSR 6 6 DSR GND 7 7 GND DTR 8 20 DTR DCD 20 8 DCD 553-4001-111 Standard 1.
Hardware installation: Intelligent Peripheral Equipment module 4-41 NT1R03AA/NT1R03BA four-port I/O cable The NT1R03AA and NT1R03BA four-port I/O cables connect the Meridian MAX IPE/IPE-E module with each peripheral in the system. The NT1R03BA cable has a single 50-pin key telephone connector at one end, and four female DB-25 connectors at the other end, as shown in Figure 4-15. The NT1R03AA also has an additional port reserved for the LAN connection, as shown in Figure 4-14.
4-42 Hardware installation: Intelligent Peripheral Equipment module Figure 4-14 NT1R03AA four-port I/O cable Port 7 Port 5 Connect to Option 11 or Option 21–81 Port 1 Port 3 LAN connection Connect to peripheral devices 553-4001-111 Standard 1.
Hardware installation: Intelligent Peripheral Equipment module 4-43 Table 4-13 NT1R03AA 50-pin four-port cable wiring From DB-50 To DB-25 Port Signal name From DB-50 To DB-25 Port Signal name 1 7 1 GND1 26 8 1 DCD1 2 2 1 TXD1 27 3 1 RXD1 3 4 1 RTS1 28 5 1 CTS1 4 6 1 DSR1 29 20 1 DTR1 5 7 3 GND3 30 8 3 DCD3 6 2 3 TXD3 31 3 3 RXD3 7 4 3 RTS3 32 5 3 CTS3 8 6 3 DSR3 33 20 3 DTR3 9 7 5 GND5 34 8 5 DCD5 10 2 5 TXD5 35 3 5 RXD
4-44 Hardware installation: Intelligent Peripheral Equipment module Figure 4-15 NT1R03BA four-port I/O cable Port 2 Port 4 Connect to Option 11 or Option 21–81 Port 6 Port 8 Connect to peripheral devices 553-4001-111 Standard 1.
Hardware installation: Intelligent Peripheral Equipment module 4-45 Table 4-14 NT1R03BA 50-pin four-port cable wiring From DB-50 To DB-25 Port Signal name From DB-50 To DB-25 Port Signal name 1 7 2 GND2 26 8 2 DCD2 2 2 2 TXD2 27 3 2 RXD2 3 4 2 RTS2 28 5 2 CTS2 4 6 2 DSR2 29 20 2 DTR2 5 7 4 GND4 30 8 4 DCD4 6 2 4 TXD4 31 3 4 RXD4 7 4 4 RTS4 32 5 4 CTS4 8 6 4 DSR4 33 20 4 DTR4 9 7 6 GND6 34 8 6 DCD6 10 2 6 TXD6 35 3 6 RXD
4-46 Hardware installation: Intelligent Peripheral Equipment module Hardware upgrades A Meridian MAX IPE/IPE-E module for the Option 11 system can be upgraded in the field to a Meridian MAX IPE/IPE-E module for the Option 21–81 system. This is done by means of a Meridian MAX IPE/IPE-E hardware upgrade kit (A0600072) consisting of a new frame, faceplate, mounting hardware, labels, and documentation. There is no need to reinstall the system software, since the same hard disk is used.
Hardware installation: Intelligent Peripheral Equipment module 4-47 Performing the hardware upgrade Procedure 4-1 details instructions on performing a hardware upgrade. Procedure 4-1 To perform the hardware upgrade 1 Shut down the Meridian MAX software, then ensure that the power to the IPE module is turned off. Refer to the “Meridian MAX power-down procedure” chapter for instructions on how to shut down the Meridian MAX software.
4-48 Hardware installation: Intelligent Peripheral Equipment module 11 Pull the CPU card away from the faceplate and lift. The Option 21–81 Meridian MAX IPE/IPE-E module frame is identical in construction to the Option 11 module frame except that it is wider. The screw holes in the Option 21–81 module frame are in the same locations as the Option 11 module frame. 12 Place the CPU card against the Option 21–81 module frame, making sure the edge of the card is securely against the faceplate.
Hardware installation: Intelligent Peripheral Equipment module 4-49 Figure 4-16 Meridian MAX IPE/IPE-E CPU card Screws J14 Bracing support screw CPU adapter board J5 SMM167 memory mezzanine Screws Meridian MAX Installation Guide Product release 8
4-50 Hardware installation: Intelligent Peripheral Equipment module Figure 4-17 Meridian MAX IPE/IPE-E disk drive card: outside view SCSI terminator 553-4001-111 Standard 1.
Hardware installation: Intelligent Peripheral Equipment module 4-51 Figure 4-18 Meridian MAX IPE/IPE-E disk drive card: inside view SCSI terminator P2 J7 Hard drive J6 J8 P2 J9 J11 Tape drive J5 J14 J15 Meridian MAX Installation Guide Product release 8
4-52 Hardware installation: Intelligent Peripheral Equipment module Hardware replacements CAUTION Risk of equipment damage Use an antistatic wrist strap before you remove components from an antistatic bag. Failure to do so results in damage to components. All replacements must be performed by qualified technicians. CAUTION Risk of data corruption Shut down the system from the maintenance menu, then secure the system before powering down the module.
Hardware installation: Intelligent Peripheral Equipment module 3 4-53 Insert the replacement Meridian MAX IPE/IPE-E module into the Option 11 or Option 21–81. Slowly slide the module along the slots into the cabinet, making sure the latches at the top and bottom of the module are in an unlatched position, until it is firmly in place. Make sure the latches at the top and bottom of the module are secured. 4 Power on the Meridian MAX IPE/IPE-E module.
4-54 Hardware installation: Intelligent Peripheral Equipment module The system displays the following messages at the maintenance workstation. Your system messages may differ. Copyright Motorola Inc. 1989 - 1992, All Rights Reserved M4120 Debugger/Diagnostics Release Version 1.0 - 09/04/92 COLD Start Local Memory Found =01000000 (&16777216) MPU Clock Speed =25Mhz 4 If your SMM167 card was preset in the factory, go to Step 7.
Hardware installation: Intelligent Peripheral Equipment module 9 4-55 Enter b for bug. The system displays the following prompt: Field Service Menu Enable [Y/N] = ? 10 Enter n to reject the Field Service Menu. The system displays the following prompt: Probe System for Supported I/O controllers [Y/N] = ? 11 Enter y to probe the system for supported I/O controllers.
4-56 Hardware installation: Intelligent Peripheral Equipment module SMM167 card jumper settings Figure 4-19 describes the jumper settings for the Option 11 and Option 21–81 Meridian MAX IPE/IPE-E module CPU card. These settings are configured in the factory so no field configuration is required.
5-1 Chapter 5: Modems A modem may be used when a peripheral device or a Network Administration Center (NAC) system is located more than 15 meters (50 feet) from the Meridian MAX. Supported modems There are a number of modems that can be used to connect a NAC system or peripheral device to the Meridian MAX. Table 5-1 lists each modem and the gender of its DB-25 serial port.
5-2 Modems Table 5-2 lists the modems and the functions for which they can be used. Table 5-2 Modems and functions Modem function Modem Limited distance Gandalf LDS 120E Develcon DS511A Remote diagnostics Dial-up supervisor Remote supervisor login Network link Yes Yes Yes Yes Yes Yes NetComm SmartModem M7F Yes Yes Yes Yes Racal VI2422PA Yes Yes Yes Yes UDS 2440 Yes Yes Yes Yes UDS EC224A/D Yes Yes Ven-Tel 2400 Plus II Yes Yes Yes Ven-Tel 9600 Plus Yes Yes Yes U.S.
Modems 5-3 Other modems It may be possible to use other modems for dial-up supervisor displays, remote supervisor logins, or network links, provided that they support the correct subset of standard Hayes modem commands. A set of modem responses must also be supported. Table 5-3 shows the list of commands, and Table 5-4 shows the list of responses that must be supported.
5-4 Modems Table 5-4 Supported modem responses Command Response 0 OK 1 RING 2 CONNECT 1200 3 CONNECT 2400 4 CONNECT 4800 5 CONNECT 9600 6 CONNECT 7 NO CARRIER 8 MODEM ERROR 9 NO DIAL TONE 10 BUSY 11 NO ANSWER 553-4001-111 Standard 1.
Modems 5-5 Modem cables Modems can be connected to the Meridian MAX using two modem cables: the NT7D99AA null modem cable and the NT7D61Ax cable. Figure 5-1 shows the cabling arrangement for the NT7D99AA cable for use with dial-up supervisor, remote supervisor login, and network link. Figure 5-2 shows the cabling arrangement for the NT7D61Ax cable for use with remote diagnostics.
5-6 Modems Figure 5-2 Cabling arrangement—modem connection cable NT7D61Ax for remote diagnostics DB-25 to DB-9 cable (NT7D61AB A0374031 61 cm [2 feet]) (NT7D61AD A0374070 1.8 m [6 feet]) (NT7D61AF A0374071 3 m [10 feet]) (NT7D61AL A0374072 6.1 m [20 feet]) (NT7D61AT A0374073 10.7 m [35 feet]) (NT7D61AV A0374074 13.
Modems 5-7 Limited-distance modems The following modems are supported for remote diagnostics: • Gandalf LDS 120E • Develcon DS 511A If you need more than 15 meters (50 feet) between the Meridian MAX and any peripheral, you need to use a limited-distance modem. The limited-distance modem must be self-powered. The added range depends on the modem you obtain. Limited-distance modems are recommended for use inside buildings only.
5-8 Modems Figure 5-3 illustrates the hardware configuration required to use the Gandalf LDS 120E modem with an SNN/SNN-E. Figure 5-3 Gandalf LDS 120E limited-distance modem hardware configuration (SNN/SNN-E) Meridian MAX multiport I/O cable Cable NT7D99AA Peripheral Male DB-25 Female DB-25 Male DB-25 Female DB-25 DCE Gandalf LDS120E Tx Rx 1 2 3 4 DCE Gandalf LDS120E Tx Rx 1 2 3 4 Twisted pairs 553-4001-111 Standard 1.
Modems 5-9 Figure 5-4 illustrates the hardware configuration required to use the Develcon DS 511A modem with an SNN/SNN-E.
5-10 Modems Figure 5-5 illustrates the hardware configuration required to use the Gandalf LDS 120E modem with an IPE/IPE-E system. Figure 5-5 Gandalf LDS 120E limited-distance modem hardware configuration (IPE/IPE-E) Multiport I/O cable Peripheral Cable NT1R03HF Cable NT7D99AA or NT1R03Dx or NT1R03Ex Male DB-25 Female DB-25 Male DB-25 Female DB-25 DCE Gandalf LDS120E DCE Gandalf LDS120E Tx 1 Rx 2 3 Tx 4 Twisted Pairs 553-4001-111 Standard 1.
Modems 5-11 Figure 5-6 illustrates the hardware configuration required to use the Develcon DS 511A modem with an IPE/IPE-E system.
5-12 Modems The first Gandalf LDS 120E or Develcon DS 511A modem is connected to the second Gandalf LDS 120E or Develcon DS 511A modem with a 2-pair twisted cable of 24 AWG. This cable cannot exceed eight km (five miles). For the Develcon DS 511A modem, the cover casing must be removed before connecting the 2-pair twisted cable. Figures 5-3 and 5-4 illustrate the 2-pair twisted cable connections for the two modems with an SNN/SNN-E.
Modems 5-13 Table 5-5 LDS 120E external DIP switch settings for point-to-point, full-duplex Switch number Switch setting 1 OPEN (OFF) 2 CLOSED (ON) 3 CLOSED (ON) 4 CLOSED (ON) 5 CLOSED (ON) 6 NOT USED Table 5-6 LDS 120E internal DIP switch settings for point-to-point, full-duplex Switch number Switch setting 1 CLOSED (ON) 2 CLOSED (ON) 3 CLOSED (ON) 4 CLOSED (ON) 5 CLOSED (ON) 6 CLOSED (ON) Note: Set the modem I/O port of the Meridian MAX IPE/IPE-E to direct (9600 baud) through
5-14 Modems Dial-up modems overview Dial-up modems are used for the following functions: • Remote diagnostics • Dial-up supervisor • Network link • Remote supervisor login feature specific to the NAC option. For more information, refer to the Meridian MAX 8 Supervisor’s User Guide (P0853407). The same brand of dial-up modem must be used for either purpose. Ensure that each modem connected to the network is properly set up for its purpose.
Modems 5-15 Remote diagnostic modems The remote diagnostic allows Nortel to diagnose your Meridian MAX whenever you experience difficulties. Often the solutions can be sent back through this link directly to your system. Consult your service contract for more details about the remote diagnostic service. The following modems are supported for remote diagnostics: • NetComm SmartModem M7F • Racal VI2422PA • UDS 2440 • UDS EC224A/D • U.S.
5-16 Modems The modem settings at the Meridian MAX end must be done before connecting the modem to the Meridian MAX. This is accomplished by first connecting the modem to one of the workstations. Refer to your specific modem setups. Once this is done, disconnect the modem and reconnect it to the Meridian MAX.
Modems 5-17 Figure 5-8 Connecting the remote dial-up workstation with a Meridian MAX remote diagnostic modem (IPE/IPE-E) Modem Cable NT1R03Dx or NT1R03Ex MERIDIAN 1 Remote workstation Over 8 km Telephone (5 miles) company Cable NT1R03AA Modem Cable NT1R03HF Meridian MAX Installation Guide Product release 8
5-18 Modems NetComm SmartModem M7F Figure 5-7 (SNN/SNN-E) and Figure 5-8 (IPE/IPE-E) illustrate the connection between the Meridian MAX remote diagnostics port and a remote workstation using the NetComm SmartModem M7F. To properly set up the NetComm modem for remote diagnostics, ensure that the modem’s switch settings match those shown in Figure 5-9. The same switch settings should be used at both the remote end and the Meridian MAX end.
Modems 5 5-19 Enter atz&f followed by {RETURN}. OK 6 Enter ats0=1 followed by {RETURN}. OK 7 Enter at&d0 followed by {RETURN}. OK 8 Enter at&c1 followed by {RETURN}. OK 9 Enter at\n3 followed by {RETURN}. OK 10 Enter at\q3 followed by {RETURN}. OK 11 Enter at&w followed by {RETURN}. OK 12 Power down the workstation and the modem. 13 Disconnect the workstation from the modem. 14 For an SNN/SNN-E, connect the modem directly to the Meridian MAX I/O panel using an NT7D61Ax modem cable.
5-20 Modems Racal VI2422PA If you use a Racal VI2422PA modem at one end of the line, you must use the Racal VI2422PA modem at the other end as well. Both modems must be set to the same speed. Figures 5-7 (SNN/SNN-E) and 5-8 (IPE/IPE-E) illustrate the connection between the Meridian MAX remote diagnostics port and a remote workstation using a Racal VI2422PA modem. Complete the steps in Procedure 5-2 to configure the Racal modem for remote diagnostics.
Modems 5-21 11 Enter ats2=128 followed by {RETURN}. OK 12 Enter ate0 followed by {RETURN}. OK 13 The following command does not appear on the screen when you enter it: Enter at&w followed by {RETURN}. OK 14 Power down the workstation and the modem. 15 Disconnect the workstation from the modem. 16 For an SNN/SNN-E, connect the modem directly to the Meridian MAX I/O panel using an NT7D61Ax modem cable.
5-22 Modems UDS 2440 Figure 5-10 shows the front and rear view of the UDS 2440 modem. This modem connects to the SNN/SNN-E’s multiport cable using an NT7D99AA cable and the IPE/IPE-E’s four-port I/O cable using the NT1R03HF cable.
Modems 5-23 Procedure 5-3 Configuring the UDS 2440 modem through the front panel for remote diagnostics 1 Connect the modem to a power source next to the Meridian MAX system. Ensure that the modem is not connected to the Meridian MAX system at this point. 2 Position the power switch on the rear panel of the modem to ON. Press either the YES or NO button on the front of the modem panel for each response appearing in the LCD window.
5-24 Modems 12 Press YES. LOADING (appears for one second) FACTORY? 13 Press NO. SPKR OPTS? 14 Press NO. TELE OPTS? 15 Press NO. PIN OPTS? 16 Press NO. MSG OPTS? 17 Press NO. SECURITY OPTS? 18 Press NO. DISC OPTS? 19 Press NO. SREGS OPTS? 20 Press NO. OPTIONS? 21 Press NO. PROTOCOL? 22 Press NO. If SAVE? appears go to Step 23, if not go to Step 24. 23 Press YES. SAVING (appears for two seconds) 24 OFFLINE 25 Press NO. DIAL? 26 Press NO. TEST? 553-4001-111 Standard 1.
Modems 5-25 27 Press NO. AUTO ANS? 28 Press YES. AUTO ANS E 29 Press YES. RINGS? 30 Press YES. RING = 001 31 Press YES. AUTO ANS? 32 Press NO. DATA OPTS? 33 Press NO. OPTIONS? 34 Press YES. RESET? 35 Press NO. FACTORY? 36 Press NO. SPKR OPTS? 37 Press NO. TELE OPTS? 38 Press NO. PIN OPTS? 39 Press YES. DTR OPTS? 40 Press YES. DTR OPTS 0 41 Press NO. dtr opt 1 42 Press NO.
5-26 Modems dtr opt 2 43 Press NO. dtr opt 3 44 Press YES. DTR OPTS? 45 Press NO. DSR OPTS? 46 Press YES. DSR FORCED 47 Press NO. DSR normal 48 Press YES. DSR OPTS? 49 Press NO. CD OPTS? 50 Press YES. CD FORCED 51 Press NO. lo at disc 52 Press NO. cd normal 53 Press YES. CD OPTS? 54 Press NO. CTS OPTS? 55 Press NO. P 21 OPTS 56 Press NO. P 23 OPTS 57 Press NO. P 25 OPTS 553-4001-111 Standard 1.
Modems 5-27 58 Press NO. PIN OPTS? 59 Press NO. MSG OPTS 60 Press NO. SECURITY? 61 Press NO. DISC OPTS? 62 Press NO. SREGS? 63 Press NO. OPTIONS? 64 Press NO. PROTOCOL? 65 Press NO. SAVE? 66 Press YES. SAVING (appears for two seconds) OFFLINE 67 Connect the modem directly to the Meridian MAX I/O panel using an NT7D61Ax modem cable. Make sure the modem is connected to the telephone system with an RJ-11 cable/connector.
5-28 Modems If you have a workstation, you can use an alternative method to set up the UDS 2440 modem. To properly configure the modem, perform the steps in Procedure 5-4. Procedure 5-4 Alternative procedure for configuring the UDS 2440 modem through a workstation for remote diagnostics 1 Connect a workstation to the modem with a straight-through NT1R03Dx or NT1R03Ex cable. 2 Connect the workstation and the modem to their power sources. 3 Power up the workstation and the modem.
Modems 5-29 14 For an SNN/SNN-E, connect the modem directly to the Meridian MAX I/O panel using an NT7D61Ax modem cable. For an IPE/IPE-E system, connect the modem to the Meridian MAX multiport cable, NT1R03AA or NT1R03BA, using an NT1R03HF modem cable. Make sure the modem is connected to the telephone system with an RJ-11 cable/connector. 15 Power up the modem. If your Meridian MAX system is powered up and fully functional, you should see the LED labeled “TR” light up on the front panel of the modem.
5-30 Modems UDS EC224A/D 2400 Figure 5-11 shows the front and rear view of the UDS EC224A/D 2400 modem. The cable connecting the Meridian MAX SNN/SNN-E’s VME multiport cable and the UDS EC224A/D 2400 modem is the modem cable NT7D61Ax. The cable connecting the Meridian MAX IPE/IPE-E’s four-port I/O cable and the UDS EC224A/D 2400 modem is the modem cable NT1R03HF.
Modems 5-31 Figure 5-12 UDS EC224A/D 2400 remote diagnostics modem switch settings 8 7 6 5 4 3 2 Switch 1 1 On 8 7 On Switch 2 4 3 2 6 1 5 4 3 On Switch 3 2 1 Meridian MAX Installation Guide Product release 8
5-32 Modems U.S. Robotics 28.8 Sportster modem The U.S. Robotics Sportster 28.8 modem has DIP switches on the rear panel (see Figure 5-13). These can be set using the configuration instructions in Procedure 5-5. The down position indicates On. The switches are numbered 1 to 8. Figure 5-13 Rear view of the U.S. Robotics 28.
Modems 5-33 Procedure 5-5 Configuring the U.S. Robotics 28.8 Sportster modem’s remote end for a remote dial-up supervisor 1 Open the modem and ensure that the switch settings are correct. Compare them with the correct settings in Figure 5-14. 2 Set the workstation speed to 9600 baud. Figure 5-14 U.S. Robotics 28.8 Sportster modem switch settings for programming mode 1 2 3 4 5 6 7 8 Off On 3 Connect a workstation to the modem with a straight-through cable (NT1R03Dx or NT1R03Ex).
5-34 Modems 9 If you are configuring the remote end, use the Hayes AT command “atdt####” for touch-tone dialing, and “atdp####” for pulse dialing, to dial the required number. (where #### is the telephone number of the Meridian MAX modem) 553-4001-111 Standard 1.
Modems 5-35 Dial-up supervisor modems The following modems are supported modems for dial-up supervisor: • NetComm SmartModem M7F • Racal VI2422PA • UDS 2440 • UDS EC224A/D • Ven-Tel 9600 Plus • Ven-Tel 2400 Plus II The cable between the supervisor workstation and the modem is a straight-through DB-25 serial cable NT1R03Dx (male to male) or NT1R03Ex (male to female) cable. However, this depends on the configuration defined by the user.
5-36 Modems Figure 5-16 Connecting the remote dial-up workstation with a Meridian MAX dial-up supervisor modem (SNN/SNN-E) Modem Over 8 km (5 miles) Cable NT1R03Dx or NT1R03Ex MERIDIAN 1 Remote workstation Telephone company Cable NT8D96AE Modem Cable NT7D99AA Figure 5-17 Connecting the remote dial-up workstation with a Meridian MAX dial-up supervisor modem (IPE/IPE-E) Modem Cable NT1R03Dx or NT1R03Ex Over 8 km (5 miles) MERIDIAN 1 Remote workstation Telephone company Modem Cable NT1R03HF 553-4001
Modems 5-37 NetComm SmartModem M7F Figures 5-16 (SNN/SNN-E) and 5-17 (IPE/IPE-E) illustrate the connection between the Meridian MAX dial-up supervisor port and a remote workstation using the NetComm SmartModem M7F. To properly set up the NetComm modem for dial-up supervisor, ensure that the modem’s switch settings match those shown in Figure 5-18. The same switch settings should be used at both the remote end and the Meridian MAX end.
5-38 Modems Complete the steps in Procedure 5-6 to configure the NetComm modem for remote diagnostics. Procedure 5-6 Configuring the NetComm SmartModem M7F for dial-up supervisor—remote end 1 Connect a workstation to the modem with a straight-through NT1R03Dx or NT1R03Ex cable. 2 Connect the workstation and the modem to their power sources. Make sure the modem is connected to the telephone system with an RJ-11 cable/connector.
Modems 5-39 Racal VI2422PA Figure 5-16 illustrates the connection between the Meridian MAX port configured for dial-up supervisor and a remote dial-up workstation using a Racal VI2422PA modem. Meridian MAX automatically configures remote supervisor modems connected at the Meridian MAX end. The cable connecting the Meridian MAX SNN/SNN-E’s VME multiport cable and the Racal VI2422PA modem is the modem cable NT7D99AA.
5-40 Modems Complete the steps in Procedure 5-7 to configure the Racal VI2422PA modem at the remote location for dial-up supervisor. Procedure 5-7 Configuring the Racal VI2422PA dial-up supervisor modem— remote end 1 Connect a workstation with data format 8N1 and speed 2400 to the modem with a straight-through NT1R03Dx or NT1R03Ex cable. 2 Connect the workstation and the modem to their power sources. Make sure the modem is connected to the telephone system with an RJ-11 cable/connector.
Modems 5-41 UDS 2440 Figure 5-10 shows the front and rear view of the UDS 2440 dial-up supervisor modem. The UDS 2440 modem does not contain any internal switch settings. Complete Procedure 5-8 to configure the UDS 2440 modem for dial-up supervisor. Meridian MAX automatically configures remote supervisor modems connected at the Meridian MAX end. The cable connecting the Meridian MAX SNN/SNN-E’s VME multiport cable and the UDS 2440 modem is the modem cable NT7D99AA.
5-42 Modems 10 Enter at&c1 followed by {RETURN}. OK 11 Enter at&w followed by {RETURN}. OK 12 Use the Hayes AT command “atdt####” for touch-tone dialing, and “atdp####” for pulse dialing, to dial the required number. (where #### is the telephone number of the NAC modem) 553-4001-111 Standard 1.
Modems 5-43 UDS EC224A/D 2400 Meridian MAX automatically configures remote supervisor modems connected at the Meridian MAX end. The cable connecting the Meridian MAX SNN/SNN-E’s VME multiport cable and the UDS EC224A/D 2400 modem is the modem cable NT7D99AA. The cable connecting the Meridian MAX IPE/IPE-E’s four-port I/O cable and the UDS EC224A/D 2400 modem is the modem cable NT1R03HF. Figure 5-19 shows the remote dial-up supervisor workstation modem’s front and rear view.
5-44 Modems Figure 5-20 UDS EC224A/D 2400 remote dial-up supervisor modem switch settings 8 7 6 5 4 3 2 Switch 1 1 On 8 7 On Switch 2 4 3 2 6 1 5 4 3 On Switch 3 2 1 Complete the steps in Procedure 5-9 to configure the UDS EC224A/D 2400 modem at the remote location for dial-up supervisor. Procedure 5-9 Configuring the UDS EC224A/D 2400 dial-up supervisor modem—remote end 1 Open the modem and ensure that the switch settings are correct.
Modems 6 Set the front panel rotary switch to DATA. 7 Enter the following commands on the workstation keyboard. 8 Enter at&f followed by {RETURN}. 5-45 OK 9 Enter ats2=128 followed by {RETURN}. OK 10 Enter at&c1 followed by {RETURN}. OK 11 Enter at&d2 followed by {RETURN}. OK 12 Enter atv1 followed by {RETURN}. OK 13 Enter atx1 followed by {RETURN}. OK 14 Enter ats0=1 followed by {RETURN}. OK 15 Enter atq0 followed by {RETURN}. OK 16 Enter ate0 followed by {RETURN}.
5-46 Modems Ven-Tel 2400 Plus II Figure 5-21 and Figure 5-22 show the front and rear view of the Ven-Tel 2400 Plus II modem. Figure 5-23 shows how to open the modem. Figure 5-24 shows the switch locations.
Modems 5-47 Figure 5-24 Ven-Tel 2400 Plus II modem—switch locations Power switch Power cable socket Line in Line out RS-232/EIA socket SW2 switch (red) SW1 switch (red) The reset button connected to the faceplate plugs into this connector. White and red indicator lights Meridian MAX automatically configures remote supervisor modems connected at the Meridian MAX end. The cable connecting the Meridian MAX SNN/SNN-E’s VME multiport cable and the Ven-Tel 2400 Plus II modem is the modem cable NT7D99AA.
5-48 Modems Figure 5-25 Ven-Tel 2400 Plus II remote dial-up supervisor modem switch settings 1 2 3 4 5 6 7 8 9 10 On Off Complete the steps in Procedure 5-10 to configure the Ven-Tel 2400 Plus II modem for dial-up supervisor. Procedure 5-10 Configuring the Ven-Tel 2400 Plus II dial-up supervisor modem—remote end 1 Open the modem as in Figure 5-23, and ensure that the switch settings are correct. Figure 5-24 shows the switch locations on the modem.
Modems 5-49 10 Enter atx1 followed by {RETURN}. OK 11 Enter ats0=1 followed by {RETURN}. OK 12 Enter atq0 followed by {RETURN}. OK 13 Enter ate0 followed by {RETURN}. OK The following command will not appear on the screen when you enter it: 14 Enter at&w followed by {RETURN}. OK 15 Use the Hayes AT command “atdt####” for touch-tone dialing, and “atdp####” for pulse dialing, to dial the required number.
5-50 Modems Ven-Tel 9600 Plus (with power pack model # L5730-01) Figure 5-26 shows the front view of the Ven-Tel 9600 Plus modem and Figure 5-27 shows the rear view. Figure 5-28 shows how to open the modem. Figure 5-29 shows the switch locations. Figure 5-26 Ven-Tel 9600 Plus modem—front view HS AA CD OH RD SD TR TMMR/EO Ven–Tel MODEL 9600 Plus Figure 5-27 Ven-Tel 9600 Plus modem—rear view ON OFF POWER RS 232/CIA 553-4001-111 Standard 1.
Modems 5-51 Figure 5-28 Ven-Tel 9600 Plus modem—opening the modem Top Modem Computer Board Groove Bottom Groove Figure 5-29 Ven-Tel 9600 Plus modem—switch locations and settings Power switch Power cable socket Line in RS-232/EIA socket Line out SW2 switch (red) EPROM U14–O EPROM U12–E White and red indicator lights Meridian MAX Installation Guide Product release 8
5-52 Modems Figure 5-30 Ven-Tel 9600 Plus remote dial-up supervisor, remote supervisor login, and network link modem switch settings 1 2 3 4 5 6 7 8 Off On Meridian MAX automatically configures remote supervisor modems connected at the Meridian MAX end. The cable connecting the Meridian MAX SNN/SNN-E’s VME multiport cable and the Ven-Tel 9600 Plus modem is the modem cable NT7D99AA.
Modems 4 Power up the workstation and the modem, then enter the following commands on the workstation keyboard. 5 Enter at&f followed by {RETURN}. 5-53 OK 6 Enter ats2=128 followed by {RETURN}. OK 7 Enter at&c1 followed by {RETURN}. OK 8 Enter at&d2 followed by {RETURN}. OK 9 Enter atv1 followed by {RETURN}. OK 10 Enter atx1 followed by {RETURN}. OK 11 Enter ats0=1 followed by {RETURN}. OK 12 Enter atq0 followed by {RETURN}. OK 13 Enter ate0 followed by {RETURN}.
5-54 Modems NAC connectivity Network Administration Center (NAC) is a computerized system which allows organizations with multiple sites (known as “nodes”) to monitor and supervise all sites from one central location. Using NAC connectivity, each Meridian MAX system can become a node on the NAC system. NAC currently functions on two hardware platforms. NAC 2 functions on the Application Module (AM) platform while NAC 1 functions on the HP Vectra platform.
Modems 5-55 Figure 5-31 NAC 2 network connectivity overview Network supervisor workstation Network printer System console I/O Panel Remote diagnostic modem NAC 2 Modem Modem Modem Modem Modem Dial-up NetLink NetLink Modem NetLink Modem Dial-up Modem Modem Modem Octopus cables MERIDIAN 1 connected to Meridian MAX 8 SNN MERIDIAN 1 containing Meridian MAX IPE 8 MERIDIAN 1 connected to Meridian MAX 8 SNN Note: The NAC 2 module can also be in a stand-alone AEM module.
5-56 Modems Figure 5-32 NAC 1 network connectivity overview Terminal concentrator Terminal concentrator Modem Modem Modem Modem Modem Modem Modem Modem Modem Octopus cables MERIDIAN 1 connected to Meridian MAX 8 Modem Terminal concentrator Modem Dial-up NetLink NetLink NetLink Dial-up NetLink NAC 1 Vectra RS/25C Modem Terminal concentrator MERIDIAN 1 containing Meridian MAX IPE 8 Vectra RS/25C Vectra RS/25C containing containing ACD-MAX 4 ACD-MAX 3 553-4001-111 Standard 1.
Modems 5-57 Limited distance modems for NAC connectivity Limited distance modems extend workstation and printer connections when used for a remote supervisor login or a network link.
5-58 Modems Figure 5-33 illustrates the hardware configuration required to use the Gandalf LDS 120E modem for network link and remote supervisor login with a NAC 2 system. Figure 5-34 illustrates the hardware configuration required to use the Develcon DS 511A modem for network link and remote supervisor login with a NAC 2 system.
Modems 5-59 Figure 5-33 NAC 2 Gandalf LDS 120E limited-distance modem hardware configuration for remote supervisor login or network link Meridian MAX multiport I/O cable Cable NT1R03HF or NT7D99AA NAC multiport I/O cable Cable NT1R03HF or NT7D99AA Male DB-25 Female DB-25 Male DB-25 Female DB-25 DCE Gandalf LDS120E DCE Gandalf LDS120E Tx 1 Rx 2 3 Tx 4 1 Rx 2 3 4 Twisted pairs Meridian MAX Installation Guide Product release 8
5-60 Modems Figure 5-34 NAC 2 Develcon DS 511A limited-distance modem hardware configuration for remote supervisor login or network link Meridian MAX multiport I/O cable Cable NT1R03HF or NT7D99AA NAC multiport I/O cable Cable NT1R03HF or NT7D99AA Male DB-25 Female DB-25 Male DB-25 Female DB-25 DCE Develcon DS 511A DCE Develcon DS 511A R1 R2 S1 S2 Twisted pairs 553-4001-111 Standard 1.
Modems 5-61 Figure 5-35 NAC 1 Gandalf LDS 120E limited-distance modem hardware configuration for network link or remote supervisor login Cable NT1R03HF or NT7D99AA Multiport I/O cable Terminal concentrator NAC system Cable NT9D8001 Male DB-25 Female DB-25 Male DB-25 Female DB-25 DCE Gandalf LDS120E DCE Gandalf LDS120E Tx 1 Rx 2 3 Tx 4 1 Rx 2 3 4 Twisted pairs Meridian MAX Installation Guide Product release 8
5-62 Modems Figure 5-36 NAC 1 Develcon DS 511A limited-distance modem hardware configuration for network link or remote supervisor login Multiport I/O cable Cable NT1R03HF or NT7D99AA Terminal concentrator NAC system Cable NT9D8001 Male DB-25 Female DB-25 Male DB-25 Female DB-25 DCE Develcon DS 511A DCE Develcon DS 511A R1 R2 S1 S2 Twisted pairs 553-4001-111 Standard 1.
Modems 5-63 Figure 5-37 Cabling arrangement—modem connection cable NT9D8001 RJ-45 cable (NT9D8001) (A0365363) GND 1 7 GND RTS 2 Corollary 8/tcfm+ (RJ-45) DTR 3 TXD 4 2 TXD RXD 5 3 RXD DCD 6 4 RTS CTS 7 5 CTS DSR 8 8 DCD (Male DB-25) to modem 20 DTR Connect one end of the NT7D99AA (SNN/SNN-E) to the VME multiport cable or the NT1R03HF (IPE/IPE-E) modem cable to the four-port I/O cable port, then connect the other end to the female DB-25 socket on the first Gandalf LDS 120E or Develcon DS 51
5-64 Modems For a NAC 1 system, the second Gandalf LDS 120E or Develcon DS 511A modem is connected to the terminal concentrator through the NT9D8001 cable. A male DB-25 connector is attached to the second Gandalf LDS 120E or Develcon DS 511A modem’s female DB-25 socket, with the RJ-45 connector attached to the terminal concentrator.
Modems 5-65 Table 5-8 LDS 120E internal DIP switch settings for point-to-point, full-duplex Switch number Switch setting 1 CLOSED (ON) 2 CLOSED (ON) 3 CLOSED (ON) 4 CLOSED (ON) 5 CLOSED (ON) 6 CLOSED (ON) Once the modems are connected, turn on the power and ensure that the DCD lamp on each modem comes on. This will indicate that both Gandalf LDS 120E modems are active. Please note that these instructions may vary depending on the equipment used at your site.
5-66 Modems Refer to the “Modems” section of the “Hardware installation” chapter of Network Administration Center (NAC) 1.0 Installation (NTP 553-4011-100) for further information. Meridian MAX end The cable between the Meridian MAX, running on an SNN/SNN-E, and the limited-distance modem is modem cable NT7D99AA. Figure 5-39 illustrates this connection. The cable between the Meridian MAX, running on an IPE/IPE-E module, and the limited-distance modem is modem cable NT1R03HF.
Modems 5-67 Figure 5-38 Connecting NAC 2 with a Meridian MAX node—limited-distance connection (SNN/SNN-E) Limited distance modem MERIDIAN 1 Cable NT7D99AA MERIDIAN 1 8 km (5 miles) Limited distance modem NAC 2 Cable NT8D96AE Cable NT8D96AE Cable NT7D99AA Figure 5-39 Connecting NAC 1 with a Meridian MAX node—limited-distance connection (SNN/SNN-E) Cable NT9D8001 Terminal concentrator Limited distance modem MERIDIAN 1 8 km (5 miles) ACD–NAC 1.
5-68 Modems Figure 5-40 Connecting the NAC 2 with a Meridian MAX node—limited-distance connection (IPE/IPE-E) Limited distance modem MERIDIAN 1 Cable NT7D99AA MERIDIAN 1 8 km (5 miles) Limited distance modem NAC 2 Cable NT1R03AA or NT1R03BA Cable NT8D96AE Cable NT1R03HF Figure 5-41 Connecting the NAC 1 with a Meridian MAX node—limited-distance connection (IPE/IPE-E) Cable NT9D8001 Limited Terminal distance concentrator modem MERIDIAN 1 8 km (5 miles) ACD–NAC 1.
Modems 5-69 Dial-up modems for NAC connectivity If the NAC system is beyond eight km (five miles) of the Meridian MAX SNN/SNN-E’s VME multiport cable or the IPE/IPE-E’s four-port I/O cable, then the dial-up connection method can be used. Dial-up modems can be used with both the remote supervisor login and network link. All modems for NAC connectivity to Meridian MAX are cabled in the same fashion. This is outlined as follows.
5-70 Modems Figure 5-42 Connecting the NAC 2 with a Meridian MAX node—dial-up connection (SNN/SNN-E) Modem MERIDIAN 1 MERIDIAN 1 Cable NT7D99AA Telephone Over 8 km company (5 miles) Modem NAC 2 Cable NT8D96AE Cable NT8D96AE Cable NT7D99AA Figure 5-43 Connecting the NAC 1 with a Meridian MAX node—dial-up connection (SNN/SNN-E) Cable NT9D9007 Terminal concentrator Modem MERIDIAN 1 Over 8 km Telephone (5 miles) company ACD–NAC 1.0 Vectra RS/25C Modem Cable NT7D99AA 553-4001-111 Standard 1.
Modems 5-71 Figure 5-44 Connecting the NAC 2 with a Meridian MAX node—dial-up connection (IPE/IPE-E) Modem MERIDIAN 1 Cable NT7D99AA MERIDIAN 1 Telephone Over 8 km company (5 miles) Modem NAC 2 Cable NT8D96AE Cable NT1R03AA or NT1R03BA Cable NT1R03HF Figure 5-45 Connecting the NAC 1 with a Meridian MAX node—dial-up connection (IPE/IPE-E) Cable NT9D9007 Terminal concentrator Modem MERIDIAN 1 Over 8 km Telephone (5 miles) company ACD–NAC 1.
5-72 Modems Figure 5-46 Cabling arrangement—direct connection cable NT9D9007 (NT9D9007) (A0374277) DCE DCE GND 1 7 GND RTS 2 4 RTS DTR 3 Corollary 8/tcfm+ (RJ-45) TXD 4 20 DTR RXD 5 3 RXD DCD 6 8 DCD CTS 7 5 CTS DSR 8 6 DSR (Male DB-25) 2 TXD to modem Remote supervisor login The following modems can be used for remote supervisor logins: • NetComm SmartModem M7F • UDS 2440 • Ven-Tel 2400 Plus II • Ven-Tel 9600 Plus • Racal VI2422PA • UDS EC224 A/D • U.S. Robotics 28.
Modems 5-73 Note: There are two buttons located on the front panel of the modem: Mode and Talk/Data. For use with the NetComm modem, the Talk/Data button should be pressed. Figure 5-47 NetComm SmartModem M7F modem switch settings FRONT 1 2 3 4 REAR 5 6 DSR DTR RTS OFF UP ON DOWN CD UDS 2440 Figure 5-10 shows the front and rear view of the UDS 2440 dial-up supervisor modem. This modem connects to the SNN/SNN-E’s multiport cable using an NT7D99AA cable.
5-74 Modems Ven-Tel 9600 Plus To properly set up the Ven-Tel 9600 Plus modem for use as a remote supervisor login, ensure that the switch settings match those shown in Figure 5-49. Figure 5-49 Ven-Tel 9600 Plus remote supervisor login modem switch settings 1 2 3 4 5 6 7 8 OFF ON Racal VI2422PA There are no internal switch settings required to configure the Racal VI2422PA modem for use as a remote supervisor login.
Modems 5-75 Figure 5-50 UDS EC224A/D 2400 remote supervisor login modem switch settings 8 7 6 5 4 3 2 SWITCH 1 1 ON 8 7 ON SWITCH 2 4 6 3 2 1 5 4 ON SWITCH 3 3 2 1 Meridian MAX Installation Guide Product release 8
5-76 Modems U.S. Robotics 28.8 Sportster modem To properly set up the U.S. Robotics 28.8 Sportster modem for use as a remote supervisor login, ensure that the switch settings match those shown in Figure 5-51. Figure 5-51 U.S. Robotics 28.8 Sportster remote supervisor login modem switch settings 1 2 3 4 5 6 7 8 Off On Network link The following modems can be used for network link: • NetComm SmartModem M7F • UDS 2440 • Ven-Tel 2400 Plus II • Ven-Tel 9600 Plus • Racal VI2422PA • U.S.
Modems 5-77 Figure 5-52 NetComm SmartModem M7F modem switch settings FRONT 1 2 3 4 REAR 5 6 DSR DTR RTS OFF UP ON DOWN CD Complete the steps in Procedure 5-12 to configure the NetComm modem for network link. Procedure 5-12 Configuring the NetComm SmartModem M7F for network link 1 Connect a workstation to the modem with a straight-through NT1R03Dx or NT1R03Ex cable. Set the workstation speed to 2400 baud. 2 Connect the workstation and the modem to their power sources.
5-78 Modems 10 Enter at&z1=t####### followed by {RETURN}. ####### must be replaced with the correct telephone number for the NAC node. OK 11 Enter at&w followed by {RETURN}. NONE 12 Power down the workstation and the modem. 13 Disconnect the workstation from the modem. 14 Make sure the modem at the NAC site is properly connected and powered up. The NAC initiates the signal that connects the modems. The Meridian MAX modem dials the NAC telephone number as recorded during Step 10.
Modems 5-79 UDS 2440 Figure 5-10 shows the front and rear view of the UDS 2440 network link modem. This modem connects to the SNN/SNN-E’s multiport cable using an NT7D99AA cable. The UDS 2440 modem does not contain any internal switch settings. Complete Procedure 5-13 to configure the UDS 2440 modem for network link. Procedure 5-13 Configuring the UDS 2440 modem for network link 1 Connect a workstation to the modem with a straight-through NT1R03Dx or NT1R03Ex cable.
5-80 Modems 13 For an SNN/SNN-E system, connect the modem directly to the Meridian MAX multiport cable using an NT7D99AA modem cable. For IPE/IPE-E systems, connect the modem directly to the Meridian MAX multiport cable using an NT1R03HF modem cable. Make sure the modem is connected to the telephone system with an RJ-11 cable/connector. 14 Power up the modem. If your Meridian MAX system is powered up and fully functional, you should see the LED labeled “TR” light up on the front panel of the modem.
telemanuals.com Modems 6 5-81 Enter at&d0 followed by {RETURN}. OK 7 Enter at&c1 followed by {RETURN}. OK 8 Enter at\n1 followed by {RETURN}. OK 9 Enter at\g1 followed by {RETURN}. OK 10 Enter at\q1 followed by {RETURN}. OK 11 Enter at\x1 followed by {RETURN}. OK 12 Enter at\j1 followed by {RETURN}. OK 13 Enter at\c1 followed by {RETURN}. OK 14 Enter ats64=1 followed by {RETURN}. OK 15 Enter ats0=1 followed by {RETURN}. OK 16 Enter at&z1=t####### followed by {RETURN}.
telemanuals.com 5-82 Modems 19 Enter at&w followed by {RETURN}. NONE 20 Power down the workstation and the modem. 21 Disconnect the workstation from the modem. 22 Make sure that the modem at the NAC site is properly connected and powered up. The NAC initiates the signal that connects the modems. The Meridian MAX modem will dial the NAC telephone number as recorded during Step 16.
telemanuals.com Modems 5-83 Ven-Tel 9600 Plus To properly set up the Ven-Tel 9600 Plus modem for use as a network link, ensure that the switch settings match those shown in Figure 5-54, and follow the instructions given in Procedure 5-15. Make sure power pack model # L5730-01 is used.
telemanuals.com 5-84 Modems 10 Enter at\q3 followed by {RETURN}. OK 11 Enter ats64=1 followed by {RETURN}. OK 12 Enter ats0=1 followed by {RETURN}. OK 13 Enter at&z1=t####### followed by {RETURN}. ####### must be replaced with the correct telephone number for the Meridian MAX node. OK 14 Enter atq1 followed by {RETURN}. OK 15 Enter ate0 followed by {RETURN}. OK 16 The following command does not appear on the screen when you enter it. Enter at&w1&y1 followed by {RETURN}.
telemanuals.com Modems 5-85 21 Power up the modem. If your Meridian MAX system is powered up and fully functional, you should see the LED labeled “TR” light up on the front panel of the modem. If the “TR” LED does not light up, retry this procedure. If the light still does not appear, contact your Nortel representative. Racal VI2422PA There are no internal switch settings required to configure the Racal VI2422PA modem for use as a network link.
telemanuals.com 5-86 Modems 10 Power down the workstation and the modem. 11 Disconnect the workstation from the modem. 12 For an SNN/SNN-E system, connect the modem directly to the Meridian MAX multiport cable using an NT7D99AA modem cable. For IPE/IPE-E systems, connect the modem directly to the Meridian MAX multiport cable using an NT1R03HF modem cable. Make sure the modem is connected to the telephone system with an RJ-11 cable/connector. 13 Power up the modem.
telemanuals.com Modems 5-87 U.S. Robotics 28.8 Sportster modem Follow Procedure 5-17 to configure the U.S. Robotics 28.8 Sportster modem for a network link. Figure 5-55 U.S. Robotics 28.8 Sportster network link modem switch settings for programming mode 1 2 3 4 5 6 7 8 Off On Procedure 5-17 Configuring the U.S. Robotics 28.8 Sportster modem for network link 1 Configure the modem switch setting as shown in Figure 5-55. 2 Set the workstation speed to 9600 baud.
telemanuals.com 5-88 Modems 10 Enter AT&W1&Y1 followed by {RETURN}. This command does not appear on the screen. OK 11 Power off the modem. 12 Configure the modem’s switch settings as shown in Figure 5-56. Figure 5-56 U.S. Robotics Sportster 28.8 modem switch settings for operating mode 1 2 3 4 5 6 7 8 Off On 13 Disconnect the modem from the workstation. 14 Ensure that the modem at the NAC site is properly connected and powered up. The NAC initiates the signal that connects the modems.
telemanuals.com Modems 5-89 T1 connection for NAC connectivity The NAC system can be connected to a Meridian MAX node through digital lines such as a T1 digital line. During the system’s installation, the network link port on the NAC and the Meridian MAX must be configured as direct connection ports. On the NAC system, the network link baud rate should be set to 9600 through the Network Definition screen.
telemanuals.com 5-90 Modems Due to the wide variety of T1 equipment available, it is important that the T1 administrator be consulted before installing the network link. Direct connection for NAC connectivity If the NAC system is within 15 meters (50 feet) of the four-port I/O cable used by a Meridian MAX nodal system, then you can use the direct connection method.
telemanuals.com Modems 5-91 Figure 5-57 Connecting the NAC 2 to a Meridian MAX node—direct connection (SNN/SNN-E) Cable NT7D99AA MERIDIAN 1 MERIDIAN 1 Cable NT8D96AE Cable NT8D96AE 15 meters (50 feet) Figure 5-58 Connecting the NAC 1 to a Meridian MAX node—direct connection (SNN/SNN-E) Cable NT8D96AE Terminal concentrator Cable NT9D9007 MERIDIAN 1 15 meters (50 feet) ACD–NAC 1.
5-92 Modems Figure 5-59 Connecting the NAC 2 to a Meridian MAX node—direct connection (IPE/IPE-E) Cable NT7D99AA MERIDIAN 1 MERIDIAN 1 Cable NT8D96AE Cable NT1R03AA or NT1R03BA 15 meters (50 feet) Figure 5-60 Connecting the NAC 1 to a Meridian MAX node—direct connection (IPE/IPE-E) Terminal concentrator Cable NT9D9007 MERIDIAN 1 15 meters (50 feet) ACD–NAC 1.0 Vectra RS/25C 553-4001-111 Standard 1.
6-1 Chapter 6: Workstations Overview Workstations are used by the network supervisors to control the operation of the Meridian MAX. Workstations available for the Meridian MAX can be separated into two categories: personal computers (PCs) and video display terminals (VDTs). Table 6-1 lists each type of workstation and the gender of its serial port. Note: The maintenance console controls the installation and upgrade procedures, as well as the maintenance and administration programs.
6-2 Workstations • Paradise EGA or VGA card with 256 kbytes of memory • two floppy disk drives or one floppy disk drive and hard disk (3.5 in. or 5.25 in. disk drives can be used) • serial communications port • PC-DOS/MS-DOS Version 5.0 or higher • Reflection 4+ for DOS • Meridian Terminal Emulator (MTE) for DOS (Version 5.32) or Windows (Version 6, 7, or 8) The VDTs supported by the Meridian MAX are the DEC VT520, VT420, VT220, and 100% compatibles.
Workstations 6-3 Reflection 4+ When this document mentions Reflection 4+, it refers to Reflection 4+ for DOS. To use a PC to run Meridian MAX 8, you must install either Reflection 4+ for DOS or MTE. Only MTE, not Reflection 4+, can be used if you are connected to a LAN. Refer to your Reflection 4+ user’s manual for installation instructions. Note: If you require international support, Reflection 4+ Release 4.1 or higher is recommended. Only these versions have full international support. Release 3.4 to 4.
6-4 Workstations Meridian Terminal Emulator MTE allows you to access Meridian MAX supervisor sessions through your PC. The PC can be an IBM PC, a 100%-compatible AT, or a higher PC. Note: MTE can be used in a DOS or Windows environment. To use it in a Windows environment, you must have MTE 6, 7, or 8. The Windows environment is described only briefly in this chapter. For details, refer to the MTE 8 User Guide (P0853413). ATTENTION In this chapter, MTE is described only in a DOS environment.
Workstations 6-5 • Change the size of the font used in the Meridian MAX supervisor screens. • MTE also provides multiple language support and allows frequently used key sequences to be automated using programmable buttons. MTE installation requirements — DOS environment The minimum requirements to use MTE in a DOS environment are • Microsoft MS-DOS (Version 5 or higher) • MTE 5.
6-6 Workstations Note: If you are upgrading from MTE 5.32 or lower, your FTP software must be a minimum of PC/TCP Release 3.0 (OnNet Release 1.1) installed with the Windows VxD kernel. MTE direct (RS-232) connection MTE can connect directly to the Meridian MAX with a serial RS-232 using the COM 1 or COM 2 port on a PC. An unused COM port may be used to connect to any other serial device, such as a mouse or serial printer. MTE is required for a direct connection under Windows 3.1 or OS/2 2.1.
Workstations 6-7 5 Press {RETURN} to accept the default destination directory. To indicate a destination directory other than the default, enter the appropriate disk drive and directory followed by {RETURN}. For example, enter D:\MTE. The system displays the following message: Please enter the number corresponding to the version of MTE that you wish to install. 1. 2. MTE for MAX 5.25 or lower. MTE for MAX 5.26 or higher. Which version do you wish to install [1,2] ? 6 Enter 2 followed by {RETURN}.
6-8 Workstations 11 Enter Y followed by {RETURN} if the information is correct. The system displays the following message: 1 file(s) copied 1 file(s) copied MTE for MAX 5.26 or higher is now installed in C:\MTE. The MTE program is installed. Starting and exiting MTE in DOS Follow Procedure 6-2 to start MTE after it has been installed. Procedure 6-2 To start MTE 1 Display the DOS prompt. In Windows and OS/2, this requires going to the DOS full screen.
Workstations 6-9 PIF file settings To run MTE under DOS in Windows, it is recommended that you create PIF files using the Microsoft Windows PIF Editor. Figure 6-1 and Figure 6-2 provide the recommended settings for the general and advanced PIF files. For more information on the PIF files, refer to the Microsoft Windows user guides. Figure 6-1 MTE 5.
6-10 Workstations Figure 6-2 MTE 5.32 set-up screen—LAN connection – advanced Minimum requirements The minimum requirements for running MTE under DOS in Windows using a direct (RS-232) connection are • 80386 PC • 512 kbytes of free memory (for MTE) • one serial (RS-232) port • Windows 3.
Workstations 6-11 Display Graphics in MTE, such as the initial graphical display and the graphical report preview, are quicker to view from a DOS full screen than a DOS window mode. The DOS window mode also may not be large enough to view the graphic displays at times. Colors of graphical reports are different when previewing in a DOS window mode than in a DOS full screen. Limitations on multiple sessions It is not recommended that multiple sessions of MTE be run under Windows.
6-12 Workstations • 512 kbytes of free memory (for MTE) • one serial (RS-232) port • OS/2 2.1 • color VGA display The minimum requirements for running MTE with OS/2 using a LAN connection are • 80386 PC • 512 kbytes of free memory (for MTE) • FTP Software’s PC/TCP Network Software for OS/2 version 1.3 or higher with a PC/TCP-supported LAN card • OS/2 2.1 • color VGA display Display Colors of graphical reports are different when previewing in a DOS window mode than in a DOS full screen.
Workstations 6-13 • When multiple sessions are used, the same MTE options, font, and programmable button definitions are shared between the sessions. If one of these components is changed in one MTE session, the changes apply to all other MTE sessions running on the same PC. MTE LAN connection Meridian MAX 8 provides Ethernet and Ethernet 2 frame connectivity for supervisor workstations through the industry-standard TCP/IP protocol. Only FTP Sotware’s PC/TCP software is supported.
6-14 Workstations • 6 Mbytes of free disk space for FTP Software’s PC/TCP kernel or software, and for the Meridian Terminal Emulator (MTE) software, if MTE is to be installed on the hard disk • 1 Mbyte of total memory (RAM) with minimum 384 kbytes of free memory (RAM) • ODI-, NDIS-, or packet driver-compatible Ethernet LAN adapter card • EGA or VGA card with 256 kbytes and color monitor Required software for LAN connectivity LAN connectivity is only supported for PC-based supervisor workstations ru
Workstations 6-15 ATTENTION Use FTP Software’s PC/TCP network kernel or PC/TCP network software only. If your system has LAN connectivity, you must use either FTP Software’s PC/TCP network kernel or PC/TCP network software for DOS, versions 2.05, 2.10, 2.20, 2.30, or 3.0 (OnNet 1.1). PC/TCP kernel is the minimum requirement for Meridian MAX LAN connectivity. The PC/TCP and the network interface cards must be purchased separately.
6-16 Workstations Configuring a PC in a LAN environment Perform Procedure 6-4 when configuring each PC connected to the Meridian MAX in a LAN environment. Procedure 6-4 To set up a PC for using MTE 5.32 or lower in a LAN environment 1 Install the PC network interface card in the PC according to the network interface card manual. 2 Install any software drivers specifically for the PC network interface card according to the network interface card manual. 3 Connect the PC to the network.
Workstations 6-17 Meridian MAX setup Perform Procedure 6-5 to configure Meridian MAX in a LAN environment. Procedure 6-5 To configure Meridian MAX in a LAN environment 1 Ensure that your system has the LAN connectivity option enabled. For more information, refer to Meridian MAX 8 Maintenance and Diagnostics (NTP 553-4001-811), “Maintenance and administration programs: system shutdown” chapter, “System parameters” subsection. 2 Set the Meridian MAX IP address and Hostname.
6-18 Workstations To increase the number of packet buffers, perform Procedure 6-6. Procedure 6-6 To increase the number of packet buffers 1 Unload the PC/TCP kernel. Enter inet unload {RETURN}. 2 Restart the kernel. Enter -p 10 {RETURN}. For example, if your PC/TCP kernel is “ethdrv,” enter the following at the DOS prompt: ethdrv -p 10. 3 Change to the DOS directory where you installed the MTE software. For example CD C:\MERIDIAN 4 Start MTE. Enter MTE {RETURN}.
Workstations 6-19 IP Addresses An IP address is a unique identifier for a device connected on the LAN. The Meridian MAX system requires a unique IP address, as does each PC running MTE. In order to use MTE on a LAN, you need to obtain the IP address for your PC and the Meridian MAX system. This can be obtained from your network administrator. The IP address is in the format a.b.c.d, where a falls within the range of 0 to 223 (excluding 127), and b, c, and d fall within the range of 0 to 254.
6-20 Workstations If you are using hostnames on PCs running FTP Software’s PC/TCP software, you need to add the Meridian MAX Hostname to the PC/TCP configuration. Refer to the FTP Software”s PC/TCP User’s Guide, “Creating A Local Hostname Table” section. Once Meridian MAX has a configured Hostname, the Hostname can be entered in the Host Name or IP Address field on the MTE set-up screen. Network interface cards FTP Software’s PC/TCP software supports various Ethernet and Token Ring LAN adapter cards.
Workstations 6-21 Keyboard language configuration on PCs If you are using a language-specific keyboard, you must inform MS-DOS as to which keyboard you are using. The following example applies to both Reflection 4+ and MTE. AUTOEXEC.BAT changes The following example shows the changes to the AUTOEXEC.BAT file in order to support a language-specific keyboard.
6-22 Workstations DEVICEHIGH = C:\DOS\DISPLAY.SYS CON:=(ega,850) COUNTRY = 049,850,C:\DOS\COUNTRY.SYS AUTOEXEC.BAT changes The following example shows the changes to the AUTOEXEC.BAT file in order to support the DOS Code Page 850 on a PC. C:\DOS\MODE CON CP PREPARE=((850) C:\DOS\EGA.CPI) C:\DOS\NLSFUNC C:\DOS\COUNTRY.
Workstations 6-23 DEC VT520 or 100% compatible Follow Procedure 6-7 to set up the DEC VT520 workstation. Procedure 6-7 To set up a VT520 or 100%-compatible terminal 1 Power on the terminal. 2 Enter set-up mode by pressing the {SET-UP} key located on the top row of function keys. If no key is marked {SET-UP}, press the third key from the left on the top row. The main set-up window is displayed (see Figure 6-3).
6-24 Workstations Table 6-3 Navigating the set-up windows If then a solid triangle appears beside the set-up feature use the right arrow key to automatically display the pop-up window of associated settings. See Figure 6-4 for an example. a box appears beside the set-up feature press {RETURN} to toggle the setting for the selected feature on or off. A diagonal line appears in the box when the setting is on. three dots (. . .
Workstations 6-25 6 Press {SET-UP} again to exit set-up mode. Table 6-4 VT520 set-up values Set-up feature First level Mandatory setting or description Actions Clear display Press {RETURN} to clear the display. Clear communications Press {RETURN} to clear communications. Reset this session Press {RETURN} to reset this session. Restore factory defaults Press {RETURN} to restore the factory default. Clock Press {RETURN} to set the VT520 clock.
6-26 Workstations Table 6-4 (continued) VT520 set-up values Set-up feature First level Mandatory setting or description Display (continued) Scrolling mode Jump Screen background Dark Cursor display Block, Blink Cursor coupling Set to “Vertical” and “Page” Cursor direction Left to right Copy direction Left to right Zero Select style of zero you want to display.
Workstations 6-27 Table 6-4 (continued) VT520 set-up values Set-up feature First level Mandatory setting or description Keyboard (continued) (PC Keyboard language) Define key . . . Use Define Key Editor screen to set the following: F1=Hold Ignore Alt = F2=Print ,< and .
6-28 Workstations Table 6-4 (continued) VT520 set-up values Set-up feature First level Mandatory setting or description Communication (continued) Transmit flow control XON/XOFF Receive flow control XON/XOFF or XPC Flow control threshold Low (64) Transmit rate limit 150 cps Fkey rate limit 150 cps Ignore Null character ON Local echo Half duplex Auto answerback OFF Answerback message . . . Enter the answerback message.
Workstations 6-29 Table 6-4 (continued) VT520 set-up values Set-up feature First level Mandatory setting or description Printer (continued) Transmit flow control XON/XOFF Receive flow control XON/XOFF Word size 8 bits Parity None Stop bits 1 bit Tabs Tabs Set-Up Screen Set-Up language User dependent On-line ON Save settings When settings are complete, push to save.
6-30 Workstations DEC VT420 or 100% compatible (North American model) Follow Procedure 6-8 to set up the DEC VT420 (North American model) workstation. Procedure 6-8 To set up a VT420 or 100%-compatible terminal (North American model) 1 Refer to the vendor’s manual for installation instructions. 2 The video display terminal (VDT) is connected to the SNN’s VME multiport cable or the IPE’s four-port I/O cable using an NT8D96AE (SNN) or NT1R03Ex (IPE) (male to female) cable.
Workstations 6-31 Figure 6-6 DEC VT420 workstation (North American model) Version 1.
6-32 Workstations DEC VT420 or 100% compatible (Worldwide model) Follow Procedure 6-4 to set up the DEC VT420 (Worldwide model) workstation. Procedure 6-9 To set up a VT420 or 100%-compatible terminal (Worldwide model) 1 Refer to the vendor’s manual for installation instructions. 2 The video display terminal (VDT) is connected to the SNN’s VME multiport cable or the IPE’s four-port I/O cable using an NT8D96AE (SNN) or NT1R03Ex (IPE) (male to female) cable.
Workstations 6-33 Figure 6-7 DEC VT420 workstation (Worldwide model) set-up Set-Up Directory Global Display General Comm Printer Keyboard Tab Clear Display Clear Comm Reset Session Recall Save Set-Up = English * North American Keyboard ** Default Enable Sessions Disable Sessions Exit Screen Align Global Set-Up To Next Set-Up To Directory On Line S1 = Comm1 CRT Saver Comm1 = RS–232 *** 70 Hz Printer Shared Display Set-Up To Next Set-Up To Directory 80 Columns Interpret Controls No Auto Wrap Jump Scroll Dark
6-34 Workstations DEC VT220 or 100% compatible Follow Procedure 6-10 to set up the DEC VT220 workstation. Procedure 6-10 To set up a VT220 or 100%-compatible terminal 1 Refer to the vendor’s manual for installation instructions. 2 The video display terminal (VDT) is connected to the SNN’s VME multiport cable or the IPE’s four-port I/O cable using an NT8D96AE (SNN) or NT1R03Ex (IPE) (male to female) cable. Refer to the appropriate port assignment table for valid port assignments.
Workstations 6-35 Figure 6-8 DEC VT220 workstation set-up Set-up Directory Display General Comm Printer Keyboard Tab On Line Clear Display Clear Comm Reset Terminal Recall Save Set-Up English North American Keyboard Default Exit Display Setup To Next Set-Up To Directory 80 Columns Interpret Controls No Auto Wrap Jump Scroll Light Text, Dark Screen No Cursor Block Cursor Style General Setup To Next Set-Up To Directory VT200 Mode, 8 Bit Controls User Defined Keys Unlocked User Features Unlocked Multinational
6-36 Workstations HP 700/32 or 100% compatible Perform Procedure 6-11 to set up an HP 700/32 or 100%-compatible workstation. Procedure 6-11 To set up an HP 700/32 workstation 1 Refer to the vendor’s manual for installation instructions. 2 Power on the terminal and press the {Set-Up} key. Refer to your HP 700/32 user’s manual for instructions on setting up the workstation’s options. To move to the next set-up screen, press {Next Screen}. To move to the previous set-up screen, press {Prev Screen}.
Workstations 6-37 5 Ensure that the options match the following User settings: USER •Smooth Scroll •Cursor Type •Cursor •2nd Message Line •Message Line •Status Line •On Line •Local Echo •Auto Wrap •Auto Linefeed •Display Ctrl Codes •Display Width •Display Width Allowed •Char Cell Height •Clr on Width Change •Aux Mode •Aux To Host •Print Terminator=FF •Logical Page Size •Number of Pages Jump Blink Box Off Off Off Off Yes Off Off Off Off 80 80 or 132 16 Dots Yes Off No No 24 1 6 To save the User settings
6-38 Workstations 9 Ensure that the options match the following Port 1 settings: PORT 1 •Communication •Data Length •Parity •Stop Bits •Xmit Baud •Recv Baud •Xmit Pace •Recv Pace •Limited Transmit •DSRI •CTS •CD •Break Duration •Disconnect Delay •Aux Printer Type Full Duplex 8 bits None 1 9600 =Xmit Xon/Xoff Xoff at 128 On No Ignore Ignore 170 ms 2 sec National 10 To save the Port 1 settings, press the [SAVE MENU] key.
7-1 Chapter 7: Printers The following printers can be used by the Meridian MAX: • DEC LA195 (does not support international languages) • HP RuggedWriter • HP LaserJet series II • HP LaserJet series III • HP LaserJet series 4 • HP LaserJet series 4 Plus • HP LaserJet series 5Si MX • HP PaintJet 3630 • HP DeskJet • HP DeskJet 500 • HP DeskJet 560C (with serial-parallel converter) • HP DeskJet 660C (with serial-parallel converter) Although not supported by Nortel, the Meridian MAX can
7-2 Printers The serial port gender of each printer is a female DB-25 with the exception of the LaserJet 4 Plus. The LaserJet 4 Plus serial port gender is a female DB-9 requiring a 25- to 9-pin serial cable adapter. This adapter can be obtained through HP or one of its distributors. Obtain the installation instructions from the user’s manual for your printer. Ensure that the settings for your printer(s) are correct as described here.
Printers 7-3 Procedure 7-1 To install a local printer 1 Decide which printer you want to use as your local printer. 2 Decide if you want to connect the printer to the PC through a serial RS-232 connection or through a parallel connection. For a serial connection you need either a DB-9 female to DB-25 male cable, or a DB-25 female to DB-25 male cable. For a parallel connection, you need a DB-25 female to Centronics cable (also known as a PC parallel printer cable).
7-4 Printers Figure 7-1 Meridian Terminal Emulator set-up screen TERMINAL SETUP SCREEN – V05.07 CONNECTION SETUP CONNECTION TYPE: SERIAL PRINTER SETUP PORT : LPT3 BAUD RATE : N/A STOP BITS : N/A PARITY : N/A SERIAL PORT SETUP PORT : COM1 BAUD RATE : 9600 LAN CONNECTION SETUP HOST NAME OR IP ADDRESS : N/A TERMINAL SETUP SCREEN LANGUAGE : English F1 NEXT CHOICE 3 F2 PREV CHOICE F3 F4 SAVE CONFIG F5 F6 F7 F8 EXIT SETUP Use your arrow keys to cursor to the Port field under Printer Setup.
Printers 7-5 Figure 7-2 Local printer control window 12:00:00 SUPERVISOR 1000 1. Profile Maintenance 2. Queue Statistics Display 3. Agent Status Display 4. Monitor Another Supervisor 5. Report Definition 6. Report Preview 7. System Reports Local Printer Control Window 8. Configuration Control 9. Parameter Administration PRINTER TYPE: HP DESKJET 10. Schedule Definition PRINTER NAME:Messaging LOCAL PRINTER 11. Supervisor 12.
7-6 Printers Serial-parallel converter A serial-parallel converter (A0621070) is required for printers that use parallel connections instead of serial connections. The converter uses a 36-pin parallel connector at one end to connect to the printer, and a 25-pin female connector at the other end to connect to the serial cable. The converter requires no external power supply because it is powered by the RS-232 interface. Figure 7-3 shows the correct DIP switch settings for use with the Meridian MAX.
Printers 7-7 DEC LA195 The DEC LA195 is a dot-matrix printer. This printer can be configured in Epson mode as configured in the VuePrint Menu System. Epson mode does not support the international character set but provides faster printing of reports. Table 7-1 lists the correct system setup for use with the Meridian MAX system. Figure 7-4 shows the correct DIP switch settings for use with the Meridian MAX. Table 7-1 DEC LA195 system set-up Function Setting Install 1: Ribbon Normal A.S.F.
7-8 Printers Table 7-1 (continued) DEC LA195 system set-up Function Setting Character: Slash zero Off Character set Italics Intl char set USA Character set Set 1 Code page USA Install 2: Tear off On Paper out Enable Auto CR On Auto LF Off Copy mode Off Envelope Off Language English —end— Figure 7-4 DEC LA195 DIP switch settings 1 2 3 On Off 553-4001-111 Standard 1.
Printers 7-9 HP RuggedWriter The RuggedWriter is a dot-matrix printer. This printer can be configured in HP PCL mode or in Epson mode as configured in the Bank B switches. HP PCL mode provides ISO Latin-1 international support as well as higher quality graphics. Epson mode does not support the international character set but provides faster printing of reports. Table 7-2 shows the correct option settings, and Figure 7-5 shows the correct DIP switch settings.
7-10 Printers Figure 7-5 RuggedWriter DIP switch settings RuggedWriter DIP switches 1 2 3 4 5 6 7 8 6 7 8 Bank A 1 2 3 4 5 Bank B 553-4001-111 Standard 1.
Printers 7-11 HP LaserJet series II, III, 4, 4 Plus, and 5Si MX The LaserJet series II, III, 4, 4 Plus, and 5Si MX are laser printers. Table 7-3 shows the option settings for the LaserJet series II. Table 7-4 shows the option settings for the LaserJet series III. Table 7-5 shows the option settings for the LaserJet series 4. Table 7-6 shows the option settings for the LaserJet series 4 Plus. Table 7-7 shows the option settings for the LaserJet series 5Si MX.
7-12 Printers Table 7-3 LaserJet series II printer option settings Press {Menu} key to view Printing menu COPIES = 01 MANUAL FEED = OFF FONT SOURCE = 1 FONT NUMBER = 00 FORM = 066 LINES Hold {Menu} key five seconds to view Configuration menu SYM SET = IBM – US AUTO CONT = OFF I/O = SERIAL BAUD RATE = 9600 ROBUST XON = ON DTR POLARITY = HI 553-4001-111 Standard 1.
Printers 7-13 Table 7-4 LaserJet series III printer option settings Press {Menu} key to view Printing menu COPIES = 1 FONT SOURCE = 1 FONT NUMBER = 00 PAPER = LETTER ORIENTATION = P FORM = 066 LINES MANUAL FEED = OFF SYM SET = ROMAN8 Hold {Menu} key five seconds to view Configuration menu AUTO CONT = OFF I/O = SERIAL SERIAL = RS-232 BAUD RATE = 9600 ROBUST XON = ON DTR POLARITY = HI RET = DARK PAGEPROTECT = OFF Meridian MAX Installation Guide Product release 8
7-14 Printers Table 7-5 LaserJet series 4 printer option settings Press {Menu} key to view Printing menu COPIES = 1 PAPER = LETTER ORIENTATION = P FORM = 66 MANUAL FEED = OFF RET = DARK Press {Menu} key once to view PCL menu FONT SOURCE = I FONT NUMBER = 45 SYM SET = ISO L1 PAGEPROTECT = OFF RESOLUTION = 300 *TIMEOUT = 15 Press {Menu} key twice to view Configuration menu MP TRAY = CLASS LOCK = NONE CLR WARN = ON AUTO CONT = ON DENSITY = 3 LOW TONER = ON Press {Menu} key three times to view Printing menu SE
Printers 7-15 Table 7-6 LaserJet series 4 Plus printer option settings Press {Menu} key to view Printing menu COPIES = 1 PAPER = LETTER ORIENTATION = P FORM = 60 MANUAL FEED = OFF RET = MEDIUM ECONOMODE = OFF Press {Menu} key once to view PCL menu FONT SOURCE = I FONT NUMBER = 0 PITCH = 10.
7-16 Printers Table 7-6 (continued) LaserJet series 4 Plus printer option settings Press {Menu} key four times to view Memory configuration menu IO BUFFER = AUTO Press {Menu} key five times to view Parallel menu HIGH SPEED = YES ADV FNCTNS = OFF Press {Menu} key six times to view Serial menu PACING = XON/XOFF BAUD RATE = 9600 ROBUST XON = ON DTR POLARITY = HI —end— 553-4001-111 Standard 1.
Printers 7-17 Table 7-7 LaserJet series 5Si MX printer option settings Press {Menu} key to view Job Control menu PAPER DESTINATION = TOP ORIENTATION = PORTRAIT AUTO CONTINUE = ON TONER LOW = STOP BINDING = LONG EDGE Press {Menu} key once to view Print Quality menu ECONOMODE = OFF RESOLUTION = 600 DOTS PER INCH ENHANCEMENT = ON PRINT DENSITY = 3 Press {Menu} key twice to view IO menu PARALLEL IO SPEED = HIGH IO TIMEOUT = 15 SEC Meridian MAX Installation Guide Product release 8
7-18 Printers HP PaintJet 3630, DeskJet, DeskJet 500, DeskJet 560C, and DeskJet 660C The PaintJet 3630, DeskJet, Deskjet 500, DeskJet 560C, and DeskJet 660C are inkjet printers. The DeskJet 660C printer does not contain DIP switches. Figure 7-6 shows the correct DIP switch settings for the PaintJet 3630, DeskJet, Deskjet 500, and DeskJet 560C printers. Note: The DeskJet 560C and 660C must be used with a serial-parallel converter. See the “Serial-parallel converter” section for more details.
8-1 Chapter 8: Meridian 1 circuit card configuration SDI configurations for Meridian MAX Meridian MAX Application Module Because there are several different SDI packs that can be connected to the Meridian MAX’s High-Speed Link, detailed configuration instructions for the SDI packs are required. The HSL is implemented by connecting the NT6D51AA transition module on the Meridian MAX to a supported SDI pack on the MSL1. The following SDI packs are supported: QPC139, QPC841, and the NT8D41.
8-2 Meridian 1 circuit card configuration • Port 2 SW7 is set all to ON. • Port 3 SW4 is set all to OFF. • Port 3 SW5 is set all to ON. • Port 4 SW2 is set all to OFF. • Port 4 SW3 is set all to ON. The High-Speed Link (HSL) cable or Load Management Link (LML) cable used with the QPC841 SDI and the QPC139 SDI link is part number NT1R03Dx, where x can be B, D, F, L, T, V, depending on the length of the cable.
Meridian 1 circuit card configuration 8-3 Meridian MAX IPE/IPE-E module Option 11 When connecting to Option 11, ensure that the Option 11 system is equipped with either a TDS/DTR two-port serial I/O card (NTAK03BA) and a connecting two-port serial cable (NTAK19AA), or an SDI/DCH four-port serial I/O card (NTAK02AA) and a connecting four-port serial cable (NTAK02BA). They are used to interface both the HSL and LML between the Option 11 and the Meridian MAX IPE/IPE-E four-port I/O cable.
8-4 Meridian 1 circuit card configuration The QPC841 Serial Data Interface (SDI) operates as a DTE device. Set the QPC841 DTE/DCE mode selection to DCE mode (modem). • Port 1 SW8 is set all to OFF. • Port 1 SW9 is set all to ON. • Port 2 SW6 is set all to OFF. • Port 2 SW7 is set all to ON. • Port 3 SW4 is set all to OFF. • Port 3 SW5 is set all to ON. • Port 4 SW2 is set all to OFF. • Port 4 SW3 is set all to ON.
Meridian 1 circuit card configuration 8-5 Configuring the Meridian 1 NT6D80 MSDL card for use with the High-Speed Link or the Load Management Link To configure the Multi-purpose Serial Data Link card (MSDL) for use with the High-Speed Link (HSL) or the Load Management Link (LML) on the Meridian 1, follow the steps in Procedure 8-1.
8-6 Meridian 1 circuit card configuration 4 Enter PKG to print the X11 software packages equipped on the Meridian 1. If these packages are not equipped on your system, contact your distributor. The system displays the following prompt: REQ 5 Enter **** to exit Overlay program 22. 6 Check your system for existing MSDL cards that can be used for HSL and LML. Verify that the switch settings of the MSDL card number (DNUM) do not conflict with other I/O devices.
Meridian 1 circuit card configuration 8-7 The system displays the following: PORT 0 DES Note: Port 0 is the only port which may be configured as an HSL or LML. 16 Label the port by entering a name of up to 16 alphanumeric characters in length. The system displays the following prompt: BPS 17 Enter 9600 to set the baud rate. The system displays the following prompt: PARY 18 Enter NONE to set the parity type. The system displays the following prompt: BITL 19 Enter 8 to set the data bit length.
8-8 Meridian 1 circuit card configuration 23 Enter zz. The customer number of the Meridian MAX node is represented by zz. The system displays the following prompt: SSUP 24 Enter YES. The system displays the following prompt: APRT 25 Enter NO. 26 The system displays the following prompt: ADAN DATA SAVED ADAN 27 Enter **** to exit Overlay program 17. 28 Enter LD 48 to access Overlay program 48 to disable all other applications running on the MSDL card.
9-1 Chapter 9: Meridian MAX system configuration During a software installation procedure, you will be referred to this chapter to assign the Meridian MAX ports, adjust the system parameters, and define the capacity configurations. All the sections in this chapter should be completed in the following order: 1 Assign the ports. Refer to the “Assigning the ports” section. 2 Assign the system parameters. Refer to the “Adjusting the system parameters” section. 3 Assign the MSI or MEI links.
9-2 Meridian MAX system configuration Assigning the ports Port assignment must be completed during a software installation or operating modes procedure. Fixed port assignments Table 9-1 provides a list of predefined ports on the SNN/SNN-E and IPE/IPE-E platforms. These ports cannot be changed.
Meridian MAX system configuration 9-3 Table 9-2 Required ports assignments Devices Comments Supervisor workstations If there are no active LAN supervisor sessions, a minimum of one and printers supervisor workstation and one printer must be assigned on the Meridian MAX. Load Management Link If the Meridian MAX has Configuration Control, the Load Management Link must be assigned. Only one Load Management Link is allowed per system.
9-4 Meridian MAX system configuration Port assignment procedure Perform the procedures in this chapter only if you were referred to it by a software installation or operating modes procedure. For operating modes, only the port assignment section is required. Once you have completed the procedures, return to the software installation or operating modes procedure you were performing.
Meridian MAX system configuration 9-5 Figure 9-2 Meridian MAX Communication Port Assignment Unassigned Displays/Printers: # Meridian MAX Communication Port Assignment Port Card Card Card Card Card Card Card Card Card Card Card Card Card Card Card Card 2, 2, 2, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3, 3, 3, 3, Conn1A Conn1B Conn1C Conn2A Conn2B Conn2C Conn3A Conn3B Conn1A Conn1B Conn1C Conn2A Conn2B Conn2C Conn3A Conn3B Device High Speed Link Connect Direct Baud 9600 Name/Comment PF1 = Commands PF2 = Options
9-6 Meridian MAX system configuration Function keys PF1=Commands The following commands are available after pressing [Commands]: Exit (without saving changes) This command returns the system to the Meridian MAX Hardware and System Parameters menu without saving any changes. Save changes and exit This command saves the changes and returns the system to Meridian MAX Hardware and System Parameters menu. PF1=Select no command This function key removes the Commands pop-up window from the screen.
Meridian MAX system configuration 9-7 Fields Unassigned Displays/Printers This field, which appears at the top of the screen, indicates the number of available printers and displays that may be assigned to available ports. This number is represented by the number sign (#) in the sample screens. Port This field lists the ports. For an SNN/SNN-E system, the ports are listed according to their card number, and connection number and letter.
9-8 Meridian MAX system configuration Figure 9-3 Device options on the Meridian MAX Communication Port Assignment screen Unassigned Displays/Printers: # Meridian MAX Communication Port Assignment Device Port Card Card Card Card Card Card Card Card Card Card Card Card Card Card Card Card 2, 2, 2, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3, 3, 3, 3, Conn1A Conn1B Conn1C Conn2A Conn2B Conn2C Conn3A Conn3B Conn1A Conn1B Conn1C Conn2A Conn2B Conn2C Conn3A Conn3B PF2 = Select no option Device High Speed Link 1.
Meridian MAX system configuration 9-9 The diagnostic modem is connected to the second serial port on the CPU card. This port is only shown on the display if you have an IPE/IPE-E platform. • If you are using a VT520 display, select VT420 when you press {PF2} while in the Device field. • If you are using an HP DeskJet 660C printer, select HP DeskJet 560C when you press {PF2} while in the Device field.
9-10 Meridian MAX system configuration Baud This field indicates the baud rate. Each time an unknown display or network link is selected, a baud rate must also be assigned. The choices are 2400 or 9600. You can, however, change the baud rate of the High-Speed Link port from 9600 to 19 200 and vice versa while the system is shut down. The default baud rate of the High-Speed Link is 9600.
Meridian MAX system configuration 9-11 Adjusting the system parameters After the ports have been assigned, the system parameters must be defined or modified. System parameters procedure Perform this procedure to assign the system parameters. This is done after the ports are assigned. Procedure 9-2 To assign system parameters 1 Display the Meridian MAX Hardware and System Parameters menu. Figure 9-4 Meridian MAX Hardware and System Parameters Meridian MAX Hardware and System Parameters 1. 2. 3. 4.
9-12 Meridian MAX system configuration Figure 9-5 Meridian MAX System Parameters Meridian MAX System Parameters Customer Name System Administrator Password Meridian 1 Network Node Address NAC to MAX Login Password : : : : MAX Hostname MAX IP Address : MAX02 : 47.235.5.
Meridian MAX system configuration 9-13 Function keys PF1=Commands The following commands are available after pressing [Commands]: Exit (without saving changes) This command returns the system to the Meridian MAX Hardware and System Parameters menu without saving any changes. Save changes and exit This command saves the changes and returns the system to Meridian MAX Hardware and System Parameters menu. PF1=Select no command This function key removes the Commands pop-up window from the screen.
9-14 Meridian MAX system configuration The value of the Home Location Code is the value you should enter for the Meridian 1 network node address on the System Parameters screen. If your system has NAC, the Meridian 1 network node address is used by NAC for logging on. On the NAC’s Network Definition/Installation screen, the Node Address field must match the Meridian 1 Network Node Address field in the Meridian MAX system. The Meridian 1 network node address can only contain numbers and decimals.
Meridian MAX system configuration 9-15 The subnet mask is a 32-bit number used by the network software on a local machine to determine which bits belong to the network or to the host parts of the internet address. An improper subnet mask can result in high collision rates and reduced network efficiency. CAUTION Risk of high collision rates and reduced network efficiency An improper subnet mask can result in high collision rates and reduced network efficiency.
9-16 Meridian MAX system configuration Assigning MSI or MEI links For each MEI and MSI link, you must enter the port number which the third party vendor will use to connect to the Meridian MAX. You must also enable or disable the links. This is done on the Meridian MAX External Interface Configuration screen. For more information on MSI and MEI, refer to the Meridian MAX 8 MSI/MEI Protocol Reference Guide (P0853414).
Meridian MAX system configuration 2 9-17 To assign the MSI or MEI links, enter 3, followed by {RETURN} or highlight the field using the cursor keys, followed by {RETURN}. The Meridian MAX External Interface Configuration screen appears.
9-18 Meridian MAX system configuration Function keys PF1=Commands The following commands are available after pressing [Commands]: Exit (without saving changes) This command returns the system to the Meridian MAX Hardware and System Parameters menu without saving any changes. Save changes and exit This command saves the changes and returns the system to Meridian MAX Hardware and System Parameters menu. PF1=Select no command This function key removes the Commands pop-up window from the screen.
Meridian MAX system configuration 9-19 Port Number This field shows the port number which the third-party vendor will use to connect to the Meridian MAX. The port numbers must be in the range of 44 245 to 50 000. Each link from the same Meridian MAX to a third-party vendor must have different port numbers. The same port numbers, however, can be used on different Meridian MAX systems linked to third-party vendors.
9-20 Meridian MAX system configuration Setting the capacity configurations The Capacity Configuration feature is described in five parts: • Introducing the Capacity Configuration feature • Estimating time to completing operations and maintenance routines • Configuring the system database • Basic Capacity Configuration procedure • Advanced Capacity Configuration procedure Introducing the Capacity Configuration feature The Capacity Configuration feature allows you to customize your Meridian MAX sys
Meridian MAX system configuration 9-21 Functionality Capacity Configuration allows you to • configure the Meridian MAX to the desired and expected ACD data acquisition workload, and the ACD historical data database storage capacity • define basic desired or predicted Capacity Configuration parameters • utilize your available hardware resources more efficiently • monitor the ACD data acquisition and storage capacity usage patterns online to more accurately define the Meridian MAX Capacity Configurat
9-22 Meridian MAX system configuration Under these conditions, the Meridian MAX system administrator or system operator should reconfigure the Meridian MAX Capacity Parameters more accurately, and as soon as possible. Impact of Meridian MAX 8 on the historical database Most of the features introduced in Meridian MAX 8 require a small amount of extra disk space and memory. Three of the features, however, do require additional historical database storage space.
Meridian MAX system configuration 9-23 Configuring the system database The Capacity Configuration feature can be used to • configure a new historical database • configure a historical database using a previously existing Meridian MAX database • reconfigure the historical database through the Meridian MAX 8 maintenance and administration programs Your Meridian MAX database should only need to be configured once.
9-24 Meridian MAX system configuration Note: While changing the field values, closely monitor the amount of available disk space. This value changes with every modification to the screens. Ensure that the amount of “Expected” disk space does not exceed the amount of “Available” disk space. System reconfiguration If you must reconfigure your Meridian MAX 8 system, this process can be done through the maintenance and administration programs.
Meridian MAX system configuration 9-25 Table 9-3 Basic Capacity Configuration worksheet Field name Subfield name M1 Positions N/A M1 Supervisors N/A Agent ID N/A DNIS N/A Activity Code N/A Avg.
9-26 Meridian MAX system configuration Table 9-3 (continued) Basic Capacity Configuration worksheet Field name Storage Duration Subfield name Actual value Expansion value Interval Data (days) Daily Data (days) Weekly Data (weeks) Monthly Data (months) Event Log Data (days) —end— Note: Before any changes can be saved in the Basic Capacity Configuration screen, the user is required to view the Advanced Capacity Configuration screen by pressing {F6}.
telemanuals.com Meridian MAX system configuration 9-27 Table 9-4 (continued) Advanced Capacity Configuration worksheet Field name Subfield name Trunk Reassignment (per int.) Actual value Expansion value AT Trunk to Queue Qs Receiving Transfers Position Reassignment (per int.) Pos. to Supervisor Pos. to Queue Activity Code Usage (per int.
telemanuals.com 9-28 Meridian MAX system configuration Basic Capacity Configuration procedure Perform this procedure after assigning the ports, setting the system parameters, and assigning the MSI and MEI links. Procedure 9-4 To assign the basic capacity configurations 1 Follow the procedures described in this chapter to assign the ports, system parameters, MSI links, and MEI links. 2 Display the Meridian MAX Hardware and System Parameters menu.
telemanuals.com Meridian MAX system configuration 9-29 Figure 9-9 Basic Capacity Configuration Basic Capacity Configuration Expected Measured M1 Positions 800 1200 M1 Supervisors 50 100 Agent IDs 1500 2400 DNIS 200 500 Activity Codes 100 500 Avg. Calls per Hour 9000 20000 Queues ( 110) ACD-DNs 80 CDNs 20 IVR/MAIL 10 Routes ( 251) RAN 20 ACD Auto Term (AT) 120 ACD Non AT 111 ACD Trunk Level Rpt OFF ACD Trunks (1800) Auto Termin (AT) 600 Non AT 1200 240 256 1800 Eff.
telemanuals.com 9-30 Meridian MAX system configuration Function keys PF1 = Commands The following commands are available after pressing [Commands]: Exit (without saving changes) This command exits without saving changes. View Current Configuration If enabled, this command displays the Basic Capacity Configuration screen of the current configuration when the Meridian MAX is shut down.
telemanuals.com Meridian MAX system configuration 9-31 PF7 = Validate fields This key validates the field values. If there are any errors, a window appears in the upper right-hand corner of the screen, describing the error. Once the error is corrected, the error pop-up window disappears or another error message appears. If there are no errors, the following message is displayed at the bottom of the screen: “Validation is complete. There are 0 errors.
telemanuals.com 9-32 Meridian MAX system configuration Press {RETURN} to return to the Basic Capacity Configuration screen. Change the fields listed in the message and repeat the validation until no data loss occurs. Column headings Expected This column shows the expected or required capacity for your system. This column is filled with default values for a new installation, or from the previous expected values for a Meridian MAX upgrade or a capacity reconfiguration.
telemanuals.com Meridian MAX system configuration 9-33 Fields Eff. Date This field shows the date on which the configuration occurs. This field can be viewed but not changed. New/Current This field shows the configuration status of the Basic and Advanced Capacity Configuration screens. If you are configuring a new capacity, the field displays NEW. If you are viewing a current configuration, the field displays CURRENT. Disk Space These fields show the disk space measured in megabytes (1 048 576 bytes).
telemanuals.com 9-34 Meridian MAX system configuration The total of the M1 Supervisors field and the Agent IDs field cannot exceed the figure entered in the M1 Positions field. This is because the M1 Supervisors field and the Agent IDs field are subsets of the M1 Positions field. Agent IDs This field shows the total number of agents. The range for this value is from one to the maximum number of agents defined as the system limit if Meridian MAX is in agent-ID mode.
telemanuals.com Meridian MAX system configuration 9-35 The total number of queues must be greater than zero and cannot exceed the maximum number of queues allowed. It is recommended that each of the queue fields show a 20 percent increase over the number of queues being currently used. Do not overestimate these figures because they use a large amount of disk storage space. ACD-DNs This is the number of ACD queues.
telemanuals.com 9-36 Meridian MAX system configuration The number of AT routes must be less than or equal to the number of AT trunks. Also, the number of AT routes and the number of AT trunks must both be equal to zero or both be greater than zero. ACD Non AT This field shows the number of ACD Non AT routes. The range for this value is from zero to the maximum number of routes minus the number of RAN and ACD AT routes.
telemanuals.com Meridian MAX system configuration 9-37 Non AT This field shows the number of ACD Non AT trunks. The range for this value is from zero to the maximum number of ACD trunks minus the number of ACD AT trunks. The number of Non AT trunks and the number of ACD Non AT routes must both be equal to zero or both be greater than zero. Operation Hours These fields show the operation time parameter group. Keep in mind that these settings use a large amount of disk storage space.
telemanuals.com 9-38 Meridian MAX system configuration Period reports are based on daily data. Set this value to, at least, the number of days in your longest period. If this value is not set correctly, your period reports may not reflect the correct values. Weekly Data This field shows the number of weeks for weekly data storage. This value is greater than or equal to one. Monthly Data This field shows the number of months for monthly data storage. This value is greater than or equal to one.
telemanuals.com Meridian MAX system configuration 9-39 Figure 9-10 Advanced Capacity Configuration Advanced Capacity Configuration Expected Default Queue Operations (per int.) Dest. Qs per CDN 4 4 Dest. Qs per ACD-DN 5 5 Rem. Src. Qs per ACD-DN 2 2 Primary Answering Qs 50 50 Trunk Reassignment (per int.) AT Trunk to Queue 20% Qs Receiving Transfers 2 20% 2 Position Reassignment (per int.) Pos. to Supervisor 10% Pos. to Queue 10% Activity Code Usage (per int.
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telemanuals.com Meridian MAX system configuration 9-41 If you do not want to proceed with the database reconfiguration, enter n, followed by {RETURN}. The Basic Capacity Configuration screen returns with the Commands pop-up menu. Change the fields listed in the message until you are allowed to save and exit without potential data loss. If you do want to proceed with the database configuration, enter y, followed by {RETURN}.
telemanuals.com 9-42 Meridian MAX system configuration Remove = Erase field This function key resets an entered value of the selected field to the minimum allowed value. F6 = Basic Capacity If enabled, this function key changes the display to the Basic Capacity Configuration screen. F7 = Validate fields This function key validates the field value. If there are any errors, a window appears in the upper right-hand corner of the screen describing the error.
Meridian MAX system configuration 9-43 This message is followed by another message that explains what fields need to be adjusted to avoid data loss. For example, the following message explains the potential trunk data loss: If you do not wish to lose data, please adjust storage duration fields, avg. calls per hour or trunk level report. If trunk level report is OFF, you may also adjust the number of routes.
9-44 Meridian MAX system configuration Fields Eff. Date This field shows the date on which the configuration occurs. This field can be viewed but not changed. Disk Space These fields show the disk space measured in megabytes (1 048 576 bytes). It is recommended that you keep a careful eye on these fields as you adjust the other fields on the screen to ensure that the system does not become overburdened. Available This field shows the amount of disk space available to store historical data.
Meridian MAX system configuration 9-45 Rem. Src. Qs per ACD-DN This field shows the average number of remote source ACD-DN and IVR queues per interval from which an ACD call may network time overflow to a local ACD-DN queue. The range for this value is from 0 to 50. Before entering a value, check the number of remote sites and queues which have tried to target queues at your site. The number you enter in this field should be higher than this total to allow for growth.
9-46 Meridian MAX system configuration Position Reassignment (per int.) These fields show the frequency in which positions are reassigned. It is not necessary to frequently change these fields. Examine your busiest time period and note the frequency that positions are reassigned. Use this period to calculate your averages. Pos. To Supervisor This field shows the average percentage of positions reassigned to another supervisor in an interval. The range for this value is from 0 to 100 percent. Pos.
Meridian MAX system configuration 9-47 The formula for calculating the number of activity code key combinations is # of key combinations = # of positions x # of activity codes per queues x # queues logged in per agents Depending on the capacity configuration parameters, more disk space will be required to store the agent information in the activity code database. This could range from 60 Mbytes to 500 Mbytes without MQA, and 200 Mbytes to 1400 Mbytes with MQA.
9-48 Meridian MAX system configuration Walkaways per Agent This field shows the average number of walkaway events per agent in a day. A walkaway and a return are together counted as one event. The range for this value is from 0 to 999. Basic Capacity Configuration measured values Table 9-5 provides detailed information regarding measured value fields for the Basic Capacity Configuration screen.
Meridian MAX system configuration 9-49 Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Time Update rate Measured value Comment Meridian MAX only collects data for the expected number of supervisors. However, the measured value indicates to the user how many supervisors are actually defined on the switch. If a supervisor is added on the switch, this will not be reflected by Meridian MAX automatically.
9-50 Meridian MAX system configuration Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Time Update rate Measured value Comment This number is updated at the end of every interval. It denotes the total number of agents used over the system lifetime. Agents are never deleted. If an agent logs out, the agent is not considered deleted. The agent still exists but is not operational. Therefore, the Agent ID number can only increase.
Meridian MAX system configuration 9-51 Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Activity Code Time Realtime data Update rate Measured value End of interval Exact number Comment The measured value is an exact number and not an average. The measured value may exceed the expected value only if the number of activity codes used exceeds the expected number.Meridian MAX only collects data for the expected number of activity codes.
9-52 Meridian MAX system configuration Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Time Update rate Measured value Comment Meridian MAX only collects data for the expected number of queues. However, the measured value indicates to the user how many queues are actually defined on the switch. This value is the total number of ACD-DNs + CDNs + IVR/Mail queues. It is updated at the end of each interval.
Meridian MAX system configuration 9-53 Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Time Update rate Measured value Comment This field has no measured value. Meridian MAX uses the expected number entered by the user to determine the expected database size. IVR/MAIL N/A N/A N/A The sum of the expected number of ACD-DNs and IVR/Mail queues indicates the maximum number of ACD-DNs or IVR/Mail queues for which Meridian MAX collects data.
9-54 Meridian MAX system configuration Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Time Update rate Measured value Comment Meridian MAX only collects data for the expected number of routes. However, the measured value indicates to the user how many routes are actually defined on the switch. This value is the total sum of RAN routes, ACD Auto Terminate (AT) routes, and ACD Non AT routes.
Meridian MAX system configuration 9-55 Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name ACD Non AT Time N/A Update rate Measured value N/A N/A Comment The sum of the expected number of ACD AT and ACD Non AT routes indicates the maximum number of ACD AT and ACD Non AT routes for which Meridian MAX collects data. This field has no measured value. Meridian MAX uses the expected number entered by the user to determine the expected database size.
9-56 Meridian MAX system configuration Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Non AT Trunks Time N/A Update rate Measured value N/A N/A Comment The sum of the number of AT and Non AT trunks indicates the maximum number of AT or Non AT trunks for which Meridian MAX collects data. This field has no measured value. Meridian MAX uses the expected number entered by the user to determine the expected database size.
Meridian MAX system configuration 9-57 Table 9-5 (continued) Basic Capacity Configuration measured value field descriptions Field name Time Update rate Measured value Comment Daily Data (days) All stored days Daily Exact number This number indicates the amount of daily data, measured in days, currently stored on the system. Weekly Data (weeks) All stored weeks Daily Exact number This number indicates the amount of weekly data, measured in weeks, currently stored on the system.
9-58 Meridian MAX system configuration Advanced Capacity Configuration measured values Table 9-6 provides detailed information regarding measured value fields for the Advanced Capacity Configuration screen. Table 9-6 Advanced Capacity Configuration measured value field descriptions Field name Storage duration Update rate Measured value Queue Operations (per int.) N/A N/A N/A Dest.
Meridian MAX system configuration 9-59 Table 9-6 (continued) Advanced Capacity Configuration measured value field descriptions Field name Storage duration Update rate Measured value Comment The period of time for which this measurement is taken is defined in the Storage Duration – Monthly Data field. The expected value denotes the number of unique queues (ACD-DN, CDN, and IVR/Mail) per interval that would receive external calls. Therefore, the measured value could exceed the expected value.
9-60 Meridian MAX system configuration Table 9-6 (continued) Advanced Capacity Configuration measured value field descriptions Field name Storage duration Update rate Measured value Pos. to Queue N/A N/A N/A Activity Code Usage (per int.) N/A N/A N/A Activity Codes per Q All stored intervals Once per week Average Comment This field has no measured value. Meridian MAX uses the expected number entered by the user to determine the expected database size.
Meridian MAX system configuration 9-61 Table 9-6 (continued) Advanced Capacity Configuration measured value field descriptions Field name Walkaways per Agent Storage duration Update rate Measured value N/A N/A N/A Comment This field has no measured value. Meridian MAX uses the expected number entered by the user to determine the expected database size.
10-1 Chapter 10: Software installation overview A word about warranties It is extremely important that you read and understand the warranties issued for your peripheral equipment. Each warranty details what you can and cannot do with the warranted item.
10-2 Software installation overview Meridian MAX 8 platforms Table 10-1 lists the hardware platforms supported in Meridian MAX 8.
Software installation overview 10-3 The following keycode information is displayed during your installation or upgrade for verification: • Meridian 1/SL-1 serial number • platform • number of serial ports • maximum number of position IDs • number of LAN supervisor sessions • Configuration Control (enabled/disabled) • Formula Definition (enabled/disabled) • NAC Connectivity (enabled/disabled) • MSL-1 NACD MIS (enabled/disabled) • CCR/EAR MIS (enabled/disabled) • Data Stream Reporting (e
10-4 Software installation overview New software installations If your operation has never used an ACD-MAX or Meridian MAX, you can only install a Meridian MAX 8 SNN-E or a Meridian MAX 8 IPE-E. The SNN/SNN-E and IPE/IPE-E platforms have two types of new software installations—customer installed or factory installed. You perform the applicable procedure the first time you install the system. Refer to the “New software installations” chapter for more information.
Software installation overview 10-5 2 The second is between Meridian MAX 8 platforms, such as upgrading an IPE system’s software to an SNN system’s software, providing you completed the necessary hardware changes during an installation upgrade.
10-6 Software installation overview Reentry points Meridian MAX 8 software has four installation reentry points for the SNN/SNN-E and IPE/IPE-E hardware platforms. If a software installation must be aborted at some point, the installation can be restarted from the last successfully completed section of the installation.
Software installation overview 10-7 Installation tapes The installation procedure uses two cassette tapes. Care must be taken to avoid damaging the tapes, as their fragility can result in tape errors during the installation procedure. Also, ensure that installation tapes are set to write-protected before using them. Keep tapes away from excessive heat or electromagnetic radiation.
10-8 Software installation overview To insert or remove a cassette tape from the Meridian MAX module’s tape drive, the front panel may be removed for short periods of time. If you do not need to access the module shortly afterwards, make certain that the front panel (and rear panel, if using Option 21–81) is properly replaced. You must always close and properly latch all panels while the Meridian MAX module is powered on.
Software installation overview 10-9 Figure 10-1 Inserting a cassette into the 600 Mbyte tape drive of a Meridian MAX 6 or 7 IPE, Meridian MAX 8 SNN-E, or any Meridian MAX SNN 155 Mbyte installation tape (top view) Arrow points in Tape drive light Notch points down 600 Mbyte backup tape (top view) Arrow points in Tape drive Raised bump Eject button Notch visible from rear view Write enabled Write protect tab Protected Note: A 155 Mbyte tape can be used with the 600 Mbyte tape drive but as read-only
10-10 Software installation overview Figure 10-2 Inserting a cassette into the 600 Mbyte tape drive of a Meridian MAX IPE/IPE-E 8 155 Mbyte installation tape (top view) Eject button Tape drive 600 Mbyte backup tape (top view) Tape drive light Write enabled Write protect tab Protected Note 1: A 155 Mbyte tape can be used with the 600 Mbyte tape drive but as read-only. Note 2: The arrow on the back of the tapes points towards the drive when inserting. 553-4001-111 Standard 1.
Software installation overview 10-11 Figure 10-3 Inserting a cassette into the 155 Mbyte tape drive of a Meridian MAX IPE 155 Mbyte installation/ backup tape (top view) Arrow points in LED light Open tape drive Closed tape drive Notch points down Write enabled Write protect tab Protected Tape drive latch Lock the tape latch after the tape is inserted Cleaning the tape drive The tape drive should be replaced when you receive repeated errors when attempting to write to tape.
11-1 Chapter 11: New software installations You must perform a new installation if your hardware has never been used with a Meridian MAX product. Two types of new software installation procedures exist for the SNN/SNN-E and IPE/IPE-E: customer installed and factory installed. To distinguish factory-installed software from customer-installed software, power up the Meridian MAX 8. If the console login prompt appears, then the system has factory-installed software.
11-2 New software installations Customer-installed software To perform the following procedure, you need the Meridian MAX 8 Generic Operating System tape (Tape 1 of 2) and the Application tape (Tape 2 of 2). Procedure 11-1 New installation of the Meridian MAX 8 customer-installed software 1 Before beginning the software installation, ensure that the CPU card has been configured correctly.
New software installations 11-3 Autoboot in progress... To abort hit 5 Press {BREAK} to stop the hard disk load and begin the tape load. Note: {F5} on the VT520 and VT420 is equivalent to the {BREAK} key. The system displays the following prompt. ––Break Detected–– xxx–Bug> Note: (The “xxx” will be 177 for SNN-E, 167 for SNN, and 4120 for IPE/IPE-E.) 6 Wait for the tape to rewind. The tape drive light turns off when the tape is rewound.
11-4 New software installations Copyright (c) 1984–1995 Motorola Inc. All rights reserved INIT: SINGLE USER MODE *** Control Key Assignments: erase = DEL kill = ^u intr = ~ quit = ^x *** The following message shows the SCSI configuration: xxx SCSI configuration Note: (The “xxx” will be 177 for SNN-E, and 167 for SNN or IPE/IPE-E.) Device Addr Vers Revision Serial# Blocks Size Vendor Description –––––– –––– –––– –––––––– ––––––– ––––––– –––– –––––––––––––––––– Disk 00 0002 8770... .......
New software installations 11-5 Please enter the first four characters of the keycode, or ‘q’ to quit: #### Please enter the next four characters of the keycode, or ‘q’ to quit: #### Please enter the next four characters of the keycode, or ‘q’ to quit: #### Please enter the next four characters of the keycode, or ‘q’ to quit: #### Please enter the last four characters of the keycode, or ‘q’ to quit: #### Please enter the Meridian 1/SL–1 serial number that corresponds to this keycode, or ‘q’ to quit: #####
11-6 New software installations CCR/EAR MIS [CCR] : ENABLED Datastream Reporting [DSR] : ENABLED M1 Terminal Emulator [MTE] : ENABLED Multiple Queue Assgn. [MQA] : ENABLED MAX Status Interface : DISABLED [MSI] Are the options correct? (y/n) This configuration is an example. Your system options may differ. Note that for an SNN/SNN-E system, the total number of configured, directly connected workstations plus the number of connected LAN supervisor sessions cannot exceed 60.
New software installations 11-7 Please enter the correct drive type from the choices listed below, or type “q” to abort the installation. 1. 2.0 GB 2. 1.2 GB (Seagate 94601) 1.2 GB (CDC 94601) 3. 1.0 GB (Seagate ST11200N) 1.0 GB (Seagate ST11200N ST3123) 4. 240 MB (Fujitsu M2614 M2637S) 5. 240 MB (Seagate ST3283N) 6. 180 MB (Fujitsu M2614S) 7.
11-8 New software installations If this configuration does not match your configuration, or if this configuration is not the configuration ordered, please type “n” to the following question. The installation will abort. Please call your service representative for further assistance. –––> Do you wish to install the hardware configuration specified above (y/n) ? 15 If you want to abort the installation, enter n, followed by {RETURN}.
New software installations 11-9 The Meridian MAX Installation/Upgrade Restart Menu -––––––––––––––––––––––––––––––––––––––––––––––––-––––––– Restart Meridian MAX new installation from one of the following stages: 1 From the Beginning 2 Just Before Copying OS Files to Hard Disk 3 Just Before Copying MAX Application Files to Hard Disk 4 Just Before Booting From Hard Disk ––> Enter a number to select the stage from which to install, or enter q to quit: 19 If you want to quit, enter q, followed by {RETURN}.
11-10 New software installations If you want to restart the installation just before the Meridian MAX system boots from the hard disk, enter 4, followed by {RETURN}. The system displays the following message: You have chosen to start the Meridian MAX new installation at the point where the system is about to be booted from the hard disk for the first time. 20 The system continues. –––> Will the MAX system be in Agent–ID mode or Position-ID mode? (MAX must be in the same mode as the Meridian 1/SL-1.
New software installations 11-11 If you chose not to restart a previously aborted installation or chose rentry point 1 in Step 19 (to restart the installation from the beginning), go to Step 23. If you chose reentry point 2 in Step 19 (to restart the installation just before copying the OS files to the hard disk), go to Step 24.
11-12 New software installations 23 *********************************************************** Stage 1 — Formatting Hard Drive and Creating File Systems *********************************************************** ***> Formatting root file system’s disk drive (TIME) This will take about xx minutes... Note: (The “xx” will be 10 with IPE, 20 with IPE-E or SNN, and 30 with SNN-E.) ***> Writing slice table to /dev/rdsk/mxxx_00s7 (TIME) Note: (The “xxx” will be 177 with SNN-E and 167 with SNN or IPE/IPE-E.
New software installations 11-13 Reserving xxx entries Note: (The “xxx” will be 128 with IPE and 224 with SNN/SNN-E, or IPE-E.) ***> Making the usr file system lost+found directory (TIME) Reserving xxxx entries Note: (The “xxx” will be 704 with IPE and 1312 with SNN/SNN-E or IPE-E.
11-14 New software installations ***> Checking tape in drive... (TIME) ***> Copying files; this will take from 10 to 20 minutes depending upon your system configuration...
New software installations 11-15 Autoboot in progress... To abort hit Booting from: xxxxxx, Controller 0, Drive 0 Note: (The “xxxxxx” will be VME177 with SNN-E, VME167 with SNN, and M4120 with IPE/IPE-E.) Loading: Operating System Volume: $00000000 IPL loaded at: $001F0000 VME Disk IPL Version 52.
11-16 New software installations Expreserve notification performed. Downloading MVME332XT Line Disciplines. Note: (The previous prompt only appears on SNN/SNN-E platforms.) Error logging started. OSM Logging Started. ***> Configuring port devices... (TIME) ***> Finished configuring port devices. (TIME) Transport Provider daemon started. Internet services provided. portmap started. Stream Error logging started. netspec “tcpip” not set up. Network Commands: rwalld routed started. NFS Startup...
New software installations 11-17 Data files loaded 30 The system displays the language options installed on your system. The language options listed below are provided as an example only. Your system language options may differ. ***> –––> Your current language options are: Default: English Secondary: French Would you like to change your secondary language (y/n)? 31 If the language options displayed by the system are correct and you do not want to change them, enter n, followed by {RETURN}.
11-18 New software installations 35 ***> Creating USER LANGUAGE database — please wait... (TIME) USER LANGUAGE database created. –––> Which customer number would you like this MAX site to use? 36 Enter the number between 0 and 99 (inclusive) that corresponds to the customer number assigned to your Meridian 1 switch, followed by {RETURN}. ***> Customer number changed to ## (Where ## is the customer number you entered.) 37 The system displays the Meridian MAX Hardware and System Parameters screen.
New software installations 11-19 Please login as precut for more details. The system is ready. Console Login: 39 Before logging in, ensure that the installation was successful. Review the Meridian MAX error log for any fatal messages. Log in as maint and refer to the Meridian MAX 8 Maintenance and Diagnostics Guide (NTP 553-4001-811), “Maintenance and administration programs: system running” chapter, “Diagnostics” section, “View MAX error log” subsection, for more information.
11-20 New software installations Factory-installed software To perform the following procedure, you need the Meridian MAX 8 Generic Operating System tape (Tape 1 of 2) and the Application tape (Tape 2 of 2). Follow Procedure 11-2 if your system has SNN/SNN-E or IPE/IPE-E factory-installed software. Procedure 11-2 New installation of the Meridian MAX 8 factory-installed software 1 Before beginning the software installation, ensure that the CPU card has been configured correctly.
New software installations 11-21 Autoboot in progress... To abort hit Booting from xxxxxx, Controller 0, Device 0 Note: (The “xxx” will be VME177 for SNN-E, VME167 for SNN, and M4120 for IPE/IPE-E.) Loading: Operating System Volume: $00000000 IPL loaded at: $001F0000 VME Disk IPL Version 52.
11-22 New software installations Checking for system dump Expreserve notification performed. Downloading MVME332XT Line Disciplines. Note: (The previous prompt only appears on SNN/SNN-E platforms.) Error logging started. OSM Logging Started. port-hold Started. Transport Provider daemon started. Internet services provided. portmap started. Stream Error logging started. netspec “tcpip” not set up. Network Commands: rwalld routed started. NFS Startup...
New software installations 11-23 The system is ready. Console Login: 3 Using the Maintenance console, log in as maint. The system will display the following: Password: 4 Enter the maintenance password. The system displays the Maintenance and Administration Menu that appears while the system is active.
11-24 New software installations 5 Enter s, followed by {RETURN}, to shut down the system. The screen goes blank for several seconds. Then the system asks you to confirm your choice: Press y and ENTER to confirm system shutdown. (Just ENTER to quit) 6 Enter y, followed by {RETURN}, to confirm the shutdown of the system. The system displays the Meridian MAX Maintenance and Administration Menu that appears while the system is inactive.
New software installations 11-25 Note that for an SNN/SNN-E system, the total number of configured direct connections plus the number of active LAN sessions cannot exceed 60 supervisor sessions. For an IPE/IPE-E system, the number cannot exceed 20. Figure 11-3 Meridian MAX Options screen Meridian MAX Options Product Release Hardware Platform Meridian 1 Serial # Combined Call Abandon Num Of Serial Ports Max.
11-26 New software installations Figure 11-4 View/Modify Meridian MAX Options View / Modify Meridian MAX Options Current Options Display Keycode Options Update Modify Customer-Controlled Options Help Quit to the main menu Press c,k,m,h or q and ENTER: 12 Enter m, followed by {RETURN} for the Modify Customer-Controlled Options menu. The system displays the following screen. 553-4001-111 Standard 1.
New software installations 11-27 Figure 11-5 Modify Customer-Controlled Options screen Modify Customer-Controlled Options Agent-ID mode System Customer Number Combined Call Abandon Reporting Feature Help Quit to View / Modify MAX Options menu Press a,s,c,h or q and ENTER: 13 Enter s, followed by {RETURN} to assign a new customer number for this Meridian MAX site. ***> The system customer number is # (where # represents the current customer number) Press y and ENTER to change the customer number.
11-28 New software installations 15 Enter a number between 0 and 99 (inclusive) that corresponds to the customer number assigned to your Meridian 1 switch, followed by {RETURN}. The system displays the following: ***> Customer number changed to ## (where ## is the customer number you entered) The system returns to the Modify Customer-Controlled Options screen. 16 Enter q and press {RETURN} to return to the View/Modify Meridian MAX Options menu.
New software installations 11-29 20 Enter y, followed by {RETURN}. The system displays the following message: The operating system will shut down and restart, and then MAX will restart. Please wait for system to reboot. The system displays a number of messages as it shuts down. After shutdown, the system automatically reboots. Console Login: 21 Before logging in, ensure that the installation was successful. Review the Meridian MAX error log for any fatal messages.
12-1 Chapter 12: Workstation, HSL, and LML configuration For every Meridian MAX, a workstation and High-Speed Link must be configured. A Load Management Link must be configured if your system has Configuration Control enabled. Single Terminal Access (STA) provides integrated access to operation, administration, and maintenance (OA&M) functions for the systems it monitors. One terminal allows you to access the Meridian 1 and up to three other applications, including Meridian MAX.
12-2 Workstation, HSL, and LML configuration Workstation configuration Refer to the “Workstations” chapter for more details on the two types of supported workstations: VDTs and PCs. Refer to the “Workstations” chapter, “Personal computer workstations” section, for instructions on how to install MTE using DOS or Windows and Reflection 4+. If you are using a workstation that was not previously configured, perform Procedure 12-1.
Workstation, HSL, and LML configuration 12-3 Specify the type of terminal you are using. If you are using a VT220 workstation, select 1. If you are using a VT520 or VT420 workstation, then select 2. If you are using a PC workstation running Reflection 4+, enter 3 and go to Step 5. If you are using a PC running the Meridian Terminal Emulator, enter 4, and go to Step 14. 4 If you selected a VT220, VT420, or VT520 as your terminal type, a menu listing the keyboard types appears.
12-4 Workstation, HSL, and LML configuration 6 The system then asks you to choose a color scheme with the following prompt: Select the desired color scheme from the following list: >>> 1. Color –– black background 2. Color –– blue background Selection ––> 7 Specify the color scheme you want. The following prompt then appears: About to start transfer of an appropriate Reflection 4–PLUS configuration file from Meridian MAX to your PC... The transfer should take approximately 15 – 30 seconds.
Workstation, HSL, and LML configuration 12-5 12 The system displays the following prompt for an unsuccessful file transfer: !!! Transfer of configuration file failed. !!! Select an action from the following list: >1. Retry the transfer operation 2. Ignore the failure (a configuration file is available) 3. Select a different terminal type 4.
12-6 Workstation, HSL, and LML configuration 15 The selection chosen for the Connection Type field determines the accessibility of the Serial Port Setup and LAN Connection Setup fields. To change this field, cursor to the Connection Type field past the colon, and press {F1} for next choice or {F2} for previous choice. These two keys toggle between the LAN and Serial selections. Serial is the default value for this field and indicates that your terminal is directly connected to your Meridian MAX.
Workstation, HSL, and LML configuration 12-7 Note: The baud rate setting should not be changed from the default, unless you are using a dial-up connection. This parameter is used by the Meridian MAX to communicate with the supervisor displays. Parameter Options Port: COM1, COM2 Baud Rate: 2400, 4800, 9600 The Host Name or IP Address field is only available when the connection type is set to LAN. This entry is either the name given to the MAX or the address of the MAX on the LAN.
12-8 Workstation, HSL, and LML configuration To exit Reflection 4+, log out from Meridian MAX. Wait until the login screen is completely redrawn. Enter {CONTROL}{ALT}{X}. The DOS prompt appears. If you wish to reconfigure your terminal while Meridian MAX is running, press {CONTROL}{T} simultaneously at any time to display the configuration prompt. If your terminal selection remains unchanged, you are returned to the Meridian MAX feature you were using prior to reconfiguring the workstation.
Workstation, HSL, and LML configuration 12-9 Configuring the Meridian 1 NT6D80 MSDL card for use with Single Terminal Access Single Terminal Access (STA), available with X11 Release 19 and greater, provides integrated access to operation, administration, and maintenance (OA&M) functions for the systems it monitors.
12-10 Workstation, HSL, and LML configuration The system displays the following prompt: REQ 3 Enter PRT to access the program’s print function. The system displays the following prompt: TYPE 4 Enter PKG to print the X11 software packages equipped on the Meridian 1. If these packages are not equipped on your system, contact your distributor. The system displays the following prompt: REQ 5 Enter **** to exit Overlay program 22. 6 Check your system for an existing MSDL card that can be used for STA.
Workstation, HSL, and LML configuration 12-11 10 Enter LD 17 to access Overlay program 17 to configure a TTY on the MSDL SDI. The system displays the following prompt: REQ 11 Enter CHG to change the current configuration on the MSDL card. The system displays the following prompt: TYPE 12 Enter CFN to access the configuration record. The system displays the following prompt: ADAN 13 Enter NEW TTY xx to add an MSDL TTY port. The device number is represented by xx.
12-12 Workstation, HSL, and LML configuration 19 Enter STA_ADMIN to designate Port 0 for the STA administration terminal. The system displays the following prompt: BPS 20 Enter 9600 to set the baud rate. The system displays the following prompt: PARY 21 Enter NONE to set the parity type. The system displays the following prompt: STOP 22 Enter 1 to set the number of stop bits. The system displays the following prompt: BITL 23 Enter 8 to set the data bit length.
Workstation, HSL, and LML configuration 12-13 30 Enter LD 22 to access Overlay program 22 to verify the configuration changes made in Overlay program 17. 31 Enter LD 48 to access Overlay program 48 to verify that the MSDL is enabled. 32 Enter STAT MSDL xx to verify that the MSDL port is enabled. The device number is represented by xx. 33 Enter **** to exit Overlay program 48. The TTY just created must be in a disabled state. If the TTY needs to be disabled, continue with this procedure.
12-14 Workstation, HSL, and LML configuration 42 Enter xx to specify the number of the predefined MSDL SDI TTY from Step 41. If you have an Option 81 system, the system displays the following prompts: CTYP MSDL GRP Go to Step 43. If you have a system other than an Option 81, the system displays the following prompts: CTYP MSDL DNUM Go to Step 44. 43 Enter 0 to specify the network group number for Option 81 systems.
Workstation, HSL, and LML configuration 12-15 52 Press {PF7} at the STA main menu to change the port configuration. You are prompted to enter a port number. Enter the port number of the MSDL port you cabled to the Meridian MAX console port in Step 9. 53 At the login prompt, enter your name. For a password, enter the Meridian 1 password. 54 Use the up/down arrow keys to move from field to field, and the left/right arrow keys to select the entry.
12-16 Workstation, HSL, and LML configuration Configuring the High-Speed Link on the Meridian 1 To configure the High-Speed Link on the Meridian 1, follow the steps in Procedure 12-3. Procedure 12-3 To configure the High-Speed Link on the Meridian 1 1 Check the options on the Serial Data Interface (SDI) circuit pack. Follow the instructions in the document Circuit Card Installation and Testing (NTP 553-3001-211) for the type of SDI circuit pack being used. Check the High-Speed Link cable.
Workstation, HSL, and LML configuration 12-17 TYPE CFN CFN is the configuration record. IOTB YES The IOTB prompt appears only in X11 releases prior to Release 18. ADAN aaa TTY x The address x must be the same as the physical address set on the SDI circuit pack. The value for aaa must be NEW or CHG (for example, NEW TTY 2). ESDI NO CDNO x x is the SDI card number. The range for x is 0 to 15. DENS xxxx DENS refers to the density of the SDI card being used.
telemanuals.com 12-18 Workstation, HSL, and LML configuration 11 Load Overlay program 48. Enter LD 48 12 Enable the TTY port assigned to the High-Speed Link. Enter ENL SDI HIGH 13 Enable the High-Speed Link. Enter ENL HSL 14 Check the status of the High-Speed Link. Enter STAT HSL NRDY should be the system response. Immediately log out of the Overlay and TTY or the link will not come up. When the link is up, the TTY will display ADD000. 15 You have configured the High-Speed Link.
Workstation, HSL, and LML configuration 12-19 Note: Also in Overlay 17, the value of NCR (system call registers) must be increased by the amount set for MGCR. 22 DCUS x x is the number of customers; x must be greater than 0. Meridian MAX can only serve one customer. 23 MAGT x x is the number of agents that can be assigned on the Meridian 1. The range is 1 to 1200. Increments of 10 are preferred, such as 10, 20, 30, and so on. 24 You have configured the High-Speed Link.
telemanuals.com 12-20 Workstation, HSL, and LML configuration Configuring the Load Management Link on the Meridian 1 To configure the Load Management Link on the Meridian 1, follow the steps in Procedure 12-4. Procedure 12-4 To configure the Load Management Link on the Meridian 1 1 Check the options on the Serial Data Interface (SDI) circuit pack. Follow the instructions in Circuit Card Installation and Testing (NTP 553-3001-211) for the type of SDI circuit pack being used.
telemanuals.com Workstation, HSL, and LML configuration 12-21 ACDN xxxx xxxx is the queue number. STIO X Note: An upper case X means “remove” or “out.” To “out” or “remove” the printer from the PRIO prompt: TYPE SCB PRIO X To disable any input/output devices with user ACD: Load Overlay 37. Enter LD 37. DIS TTY xx xx is the TTY port number. To disable all ACD devices (printers and supervisor terminals, except the senior supervisor which is used with Meridian MAX), use the following 2guidelines.
telemanuals.com 12-22 Workstation, HSL, and LML configuration In the configuration data block (Overlay program 17), define the Load Management Link: REQ CHG TYPE CFN CFN is the configuration record. IOTB YES The IOTB prompt appears only in X11 releases prior to Release 18. ADAN aaa TTY x The address x must be the same as the physical address set on the SDI circuit pack, and aaa must be NEW or CHG (for example, NEW TTY 2). ESDI NO CDNO x x is the SDI card number. The range for x is 0 to 15.
telemanuals.com Workstation, HSL, and LML configuration 12-23 IDLB xxxx This value is the Agent ID number lower boundary. The range for xxxx is 0001 to 9999. LOG xxx xxx is the maximum number of agents that can be logged in simultaneously on the Meridian 1 switch. The range is 1 to 999. 8 Load Overlay 37. Enter LD 37. Wait for the IOD000 response, then enter STAT TTY x The range for x is 1 to 15. If the system’s response is ENBL, then the port is enabled.
telemanuals.com 12-24 Workstation, HSL, and LML configuration 12 SSUP YES Device assigned to be used by senior supervisor/load manager. APRT NO ACD printer must be set to NO. MGCR xx xx is the number of call registers to be used for Meridian MAX. The range for xx is 26 to 255. Note: Also in Overlay 17, the value of NCR (system call registers) must be increased by the amount set for MGCR. DCUS x x is the number of customers; x must be greater than 0. Meridian MAX can only serve one customer.
telemanuals.com Workstation, HSL, and LML configuration 12-25 Configuring the High-Speed Link on the Option 11 To configure the High-Speed Link on the Option 11, follow the steps in Procedure 12-5. Procedure 12-5 To configure the High-Speed Link on the Option 11 1 Check the options on the Serial Data Interface (SDI) circuit pack. Follow the instructions for Circuit Card Installation and Testing in the Option 11 Installation Guide (NTP 553-3011-210) for the type of SDI circuit pack being used.
telemanuals.com 12-26 Workstation, HSL, and LML configuration CDNO x x must match the slot number on the Option 11 where the card is located. PORT x The range for x is 0 to 1. BPS 9600 USER HSL Configure the user as HIGH SPEED LINK (HSL). CUST xx xx is the customer number. The range for xx is 0 to 99. MGCR xx xx is the number of call registers to be used for Meridian MAX. The range for xx is 26 to 255.
telemanuals.com Workstation, HSL, and LML configuration 9 12-27 Check the status of the High-Speed Link. Enter STAT HSL NRDY should be the system response. Immediately log out of the Overlay and TTY or the link will not come up. When the link is up, the TTY will display ADD000.
telemanuals.com 12-28 Workstation, HSL, and LML configuration Configuring the Load Management Link on the Option 11 To configure the Load Management Link on the Meridian 1, follow the steps in Procedure 12-6. Procedure 12-6 To configure the Load Management Link on the Option 11 1 Check the options on the Serial Data Interface (SDI) circuit pack.
Workstation, HSL, and LML configuration 12-29 To “out” or “remove” the printer from the PRIO prompt: TYPE SCB PRIO X 4 Before you can “out” or “remove” the TTY, you must first disable it in Load 48. Load Overlay 48. Enter LD 48. DIS ESDI x x is the port where the High-Speed Link will be configured. 5 To disable all ACD devices (supervisor terminals and printers), except the senior supervisor which is used with Meridian MAX, use the following guidelines.
12-30 Workstation, HSL, and LML configuration Before adding the ADS block, you must “out” or “remove” the SCB: Load Overlay 23. Enter LD 23. REQ OUT TYPE SCB CUST 0 6 Configure the Option 11 database for Meridian MAX. In the configuration data block (Overlay program 17), define the Load Management Link: TYPE CFN CFN is the configuration record. IOTB YES The IOTB prompt appears only in X11 releases prior to Release 18. ADAN aaa TTY x x must be the port and aaa must be NEW or CHG (for example, NEW TTY 2).
Workstation, HSL, and LML configuration 12-31 IDLB xxxx Agent ID number lower boundary. The range for xxxx is 0001 to 9999. IDUB xxxx Agent ID number upper boundary. The range for xxxx is the IDLB to 9999. LOG xxx xxx is the maximum number of agents that can be logged in simultaneously on the Meridian 1 switch. The range is 1 to 999. 8 Load Overlay 37. Enter LD 37. Wait for the IOD000 response, then enter STAT TTY x The range for x is 1 to 15. If the system’s response is ENBL, then the port is enabled.
13-1 Chapter 13: Operating modes Meridian MAX has three modes of operation: training, precutover, and product (upgraded systems do not come with the training mode). Training mode is the first mode entered when a new system is installed. This operating mode allows supervisors to train on the system. Precutover mode is the second mode you can use to set up your system. Product mode is the actual running Meridian MAX system.
13-2 Operating modes Changing the default language The default language of a Meridian MAX supervisor session is English. To change the default language from English to the other installed language on your system, follow the steps described in Procedure 13-1. This procedure can also be used to change your default language back to English.
Operating modes 13-3 Training mode The training mode allows supervisors and other users to be trained in a simulated Meridian MAX call-processing environment. Once training is completed, Meridian MAX can be converted into the precutover mode. When the system is booted up after the hardware installation (and software if your system has customer-installed software), a number of operational messages, the release number, and a Meridian MAX training mode message is displayed.
13-4 Operating modes A menu is provided by the system. Detailed information on the menu items, as well as information regarding the default supervisor’s ID in training mode, is available from the help facility. To view the help text, press {h}, followed by {RETURN}. The supervisor workstations can be used in the training mode as soon as Meridian MAX starts up. You must select or define the workstation type, or both, before using the workstation for the first time after a system restart.
Operating modes 13-5 Training mode to precutover mode Follow Procedure 13-2 if you are switching from training mode to precutover mode. Procedure 13-2 To switch from training mode to precutover mode 1 Enter precut as the login ID when you log in to the maintenance terminal. Console Login: Once you have entered precut, followed by a {RETURN} response, the system displays: Password: 2 Enter the password to log on. This password is supplied by your Nortel distributor.
13-6 Operating modes Figure 13-2 Meridian MAX Training Mode menu Meridian MAX Training Mode Pre–Cutover Mode Shutdown the MAX System and Secure for Power Down Help Logout Press p,s,h,or l and ENTER: 3 Enter p to select “Pre-Cutover Mode” from the menu. The system then displays: The MAX system is currently running in XXXXX-ID mode. MAX must be in the same mode as the Meridian 1/SL-1. Note: (The “xxxxxxx” will be current mode of your Meridian MAX, either Agent or Position.
Operating modes 13-7 The system continues. WARNING: Going to Pre-Cutover mode is an irreversible process. You can only return to training mode by reloading the Meridian MAX software from the original tape. All supervisor activity should be halted before doing this transition. Press ‘y’ and ENTER to confirm transition in to Pre–Cutover mode. Just press ENTER to remain in Training mode. 5 Enter y, followed by {RETURN}. The system continues. Meridian MAX terminating...
13-8 Operating modes The system is coming down. Please wait. System services are now being stopped. NFS Shutdown: [NFS Shutdown Complete] The system is down. NOTICE: System Reboot Requested (0) 8 The system reboots and displays the copyright and hardware configuration information. Your system messages may differ. Copyright Motorola Inc. 1988 – 1993, All Rights Reserved xxxxxxx Debugger/Diagnostics Release Version 1.
Operating modes 13-9 Note: The previous message tells you that the {CONTROL} {C} keys pressed simultaneously cause a system interruption which terminates the current process. The DEL key deletes and backspaces one character. xxx SCSI configuration Note: (The “xxx” will be 177 for SNN-E, and 167 for SNN or IPE/IPE-E.) Device Addr Vers Revision Serial# Blocks Size Vendor Description –––––– –––– –––– –––––––– ––––––– ––––––– –––– –––––––––––––––––– Disk 00 0002 8770... .......
13-10 Operating modes Network Commands: rwalld routed started. NFS Startup... ONC daemons: NFS daemons: Lock manager: NFS Startup complete. Line printer scheduler started. Loading System Language Strings... Loading System Language Strings completed. Starting MAX OSM Logger, Please Wait ... OSM logging stopped. MAX OSM Logging Started. Meridian MAX Release 08.xx Meridian MAX Precut Mode Please login as precut for more detail. The system is ready.
Operating modes 13-11 Product mode When the system is booted up after the transition from training mode to precutover mode is completed, enter precut at the maintenance console login prompt, then enter the password provided by your Nortel distributor. The precutover mode menu, as shown in Figure 13-3, is displayed.
13-12 Operating modes 4 All workstations are logged out. 5 The Meridian MAX database is set up correctly. To switch from precutover to product mode, follow Procedure 13-3. The product mode is the normal mode for operation. Once in product mode, your Meridian MAX is completely installed. Precutover mode to product mode Follow Procedure 13-3 to switch from precutover mode to product mode.
Operating modes 13-13 Note: The previous message tells you that the {CONTROL}{C} keys pressed simultaneously cause a system interruption which terminates the current process. The DEL key deletes and backspaces one character. The system displays the Meridian MAX precutover Mode menu.
13-14 Operating modes 4 If your Meridian MAX and Meridian 1 are not in the same mode, enter n to quit, followed by {RETURN}. The main menu is displayed. If you have verified that your Meridian MAX and the Meridian 1 are running in the same mode, enter y, followed by {RETURN}. 5 If you are working on an SNN/SNN-E platform, go to Step 11. If you are working on an IPE/IPE-E platform, go to Step 6. 6 The Alter / View Meridian MAX IPE/IPE-E Information screen appears.
Operating modes 13-15 The following screen appears: Figure 13-6 Identifying the Meridian 1 option type The current Meridian 1 Option Type : # * Valid Option Types: 11, 21, 51, 61, 71, or 81. Please enter the new Meridian 1 Option Type. (Just Enter to quit): 8 Enter the new Meridian Option Type. Once you have entered the new Meridian 1 Option Type, the following appears at the bottom of the screen: The Meridian 1 Option Type is changed to: xx Note: (The “xx will be the new Meridian 1 Option Type.
13-16 Operating modes 9 The following screen appears: Figure 13-7 Identifying the starting slot location The card slots occupied by the Meridian MAX - IPE/IPE-Enhanced Module on the Meridian 1 switch (TN format) are : UNKNOWN The Starting TN is the format ’lll s cc’ , where lll (loop number) = s (shelf number) = cc ( card number) = 0–159 0–3 0–18 Please enter the new starting location of the Meridian MAX - IPE/IPE-E Enhanced Module (TN format).
Operating modes 13-17 11 The system continues. WARNING: Cutting over to Product mode is an irreversible process. You can only return to training/pre-cutover mode by reloading the Meridian MAX software from the original tape. All supervisor activity should be halted before doing this transition. Press ‘y’ and ENTER to confirm cutting over to Product mode. Just press ENTER to remain in Pre-cutover mode. 12 Enter y, followed by {RETURN}, to convert to product mode.
13-18 Operating modes Autoboot in progress... To abort hit Booting from: xxxxxx, Controller 0, Drive 0 Note: (The “xxxxxx” will be VME177 for SNN-E, VME167 for SNN, and M4120 for IPE/IPE-E.) Loading: Operating System Volume: $00000000 IPL loaded at: $001F0000 VME Disk IPL Version 52.2 *** erase = DEL kill = ^u intr = ^c quit = ^x *** Note: The previous message tells you that the {CONTROL} {C} keys pressed simultaneously cause a system interruption which terminates the current process.
Operating modes 13-19 Expreserve notification performed. Downloading MVME332XT Line Disciplines. Note: (The previous prompt only appears on SNN/SNN-E platforms.) Error logging started. OSM logging started. port_hold started. Transport Provider daemon started. Internet services provided. portmap started. Stream Error logging started. netspec “tcpip” not set up. Network Commands: rwalld routed started. NFS Startup... ONC daemons: NFS daemons: Lock manager: NFS Startup complete.
13-20 Operating modes 13 To verify that all purchasable options and customer-controlled options are correct, log in as maint, and refer to the Meridian MAX 8 Maintenance and Diagnostics Guide (NTP 553-4001-811), “Maintenance and administration programs: system running” chapter, “View/Modify Meridian MAX Options” section, “Current Option Display” subsection, for more information. 553-4001-111 Standard 1.
14-1 Chapter 14: Meridian MAX power-down procedure The Meridian MAX is designed to work most effectively when the system is left on at all times. If there is no overruling, site-specific reason for turning off the Meridian MAX system, it is recommended that the system be left on. CAUTION Risk of data corruption Do not power off a module without first performing the system shutdown procedure. The Meridian MAX module must not be powered off without first shutting down the system.
14-2 Meridian MAX power-down procedure 4 At the Restart and Power Down Utilities submenu, select “Secure the system for Power Down” option. 5 Once the system displays “NOTICE: System secured for powering down,” turn off the power to the Meridian MAX module. 553-4001-111 Standard 1.
15-1 Chapter 15: Meridian MAX installation checklist This checklist provides a handy reference for installing your Meridian MAX. All items on the checklist correspond to sections and chapters of this document unless otherwise indicated. Site preparation Plan out the site for your system’s hardware. Be sure to take into account the power and environmental requirements. For more information, refer to the “Site Preparation” chapter.
15-2 Meridian MAX installation checklist Install the multiport cables. For more information, refer to either the “Hardware installation: Application Module” chapter, or the “Hardware installation: Intelligent Peripheral Equipment (IPE) module” chapter, “Cables” section, depending on your hardware platform. Multiport cables installed ? _______________________ Install the printers. Ensure that the settings are correct. For more information, refer to the “Printers” chapter.
Meridian MAX installation checklist 15-3 Software installation Providing you have completed the hardware installation, proceed with the software installation. If you performed a new SNN/SNN-E or IPE/IPE-E software installation, refer to the “New software installations” chapter. If you installed a more recent issue of your existing software, refer to the “Loading a new software release” chapter.
15-4 Meridian MAX installation checklist Make certain that the system database is established while in the precutover mode. For more information, refer to the “Operating modes” chapter, “Precutover mode” section. System database completed ? _______________________ Switch from precutover mode to product mode. For more information, refer to the “Operating modes” chapter, “Product mode” section. Product Mode started ? _______________________ Make sure that you insert a backup tape into the tape drive.
16-1 Chapter 16: Field replaceable parts Field replaceable parts for Meridian MAX running on an Application Module (AM) are listed in Table 16-1.
16-2 Field replaceable parts Table 16-1 (continued) Recommended spare parts for Meridian MAX Application Module Name used in document Part number Active SCSI terminator for SNN-E A0658493 Passive SCSI terminator for SNN A0379673 Miscellaneous equipment Serial-parallel converter for printers (A0621070) Supplies Minimum of three blank cassette tapes 600 Mbyte cassette tape (A0605411) —end— Field replaceable parts for Meridian MAX running on an IPE/IPE-E are listed in Table 16-2.
telemanuals.com Field replaceable parts 16-3 Miscellaneous equipment used with Meridian MAX running on an Application Module (AM) or an IPE/IPE-E module are listed in Table 16-3. Table 16-3 Miscellaneous spare parts for Meridian MAX Name used in document Part number Meridian Terminal Emulator (MTE) 5.32 Software Package (for DOS) NT1R75AA (A0406758) Meridian Terminal Emulator (MTE) 7 Software Package Contact your Nortel distributor for the part number.
telemanuals.com 16-4 Field replaceable parts Table 16-4 (continued) Interconnect cables and part numbers for Application Module (AM) ENG Code Application Cable and connector style Length NT7D79BA Carries input/output between the Input/Output connector panel (Card 1, Conn 1-3, modem and SDI Link) and the MVME712M transition board (Serial Ports 1, 2, and 3) 9-pin (male) to 25-pin (male) subminiature D-style 35.5 cm (14 in.
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telemanuals.com 16-6 Field replaceable parts Table 16-5 (continued) External cables and part numbers for Application Module (AM) ENG Code Application Cable and Connector style Length NT8D96AE Carries input/output between the Input/Output connector panel and the peripheral devices connected to the Meridian MAX Single DB-25 (male) at the I/O panel’s end to three DB-25 (female) connectors 2.
telemanuals.com Field replaceable parts 16-7 Table 16-6 (continued) External cables and part numbers for IPE/IPE-E ENG Code Application Cable and Connector style Length NT1R03DB NT1R03DC NT1R03DF NT1R03DP NT1R03DV Extension cable from NT1R03AA and NT1R03BA cables to peripheral devices, HSL port, or LML port DB-25 (male) connector to DB-25 (male) connector 61 cm (2 ft) 1.2 m (4 ft) 3 m (10 ft) 7.6 (25 ft) 13.
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telemanuals.com 17-1 Chapter 17: List of terms ACD Automatic call distribution (ACD) provides a means of automatically distributing a company or organization’s incoming calls among a number of answering positions (ACD agents). Automatic call distribution is useful in operations where callers want a service rather than a specific person. Calls are serviced in the order they arrive and distributed so that the workload at each answering position is approximately equal.
telemanuals.com 17-2 List of terms Application layer This is a layer within a network communication model. Application programs generate messages to be sent to other applications within the network. Application module The application module houses the components for the SNN or SNN-E platform.
telemanuals.com List of terms 17-3 DN key The directory number (DN) key is the agent’s link to the Meridian 1. The agent can make and answer non-ACD calls using the DN key. DNIS number In situations where customers can dial one of several telephone numbers, the dialed number information service (DNIS) allows the Meridian MAX system to keep track of the last three or four digits of the telephone number dialed.
17-4 List of terms IPE A Meridian MAX 8 hardware platform. The Intelligent Peripheral Equipment (IPE) module consists of the following components: • SMM167 CPU card • 180 Mbyte or 240 Mbyte hard disk drive • 155 Mbyte or 600 Mbyte cassette tape drive IPE-E A hardware platform introduced in Meridian MAX 8.
List of terms 17-5 MAX Micro-auxiliary processor MEI MAX Event Interface (MEI) allows Meridian MAX to send real-time, event-related data to a third-party vendor application. Two types of protocol data can be sent: MEI-Network for applications wishing to route calls through the public switched network, and MEI-Observe for applications wishing to ensure that agents are adhering to specified standards.
17-6 List of terms NAC Network Administration Center (NAC) is a computerized system that allows organizations with multiple MAX sites, called nodes, to monitor and supervise all sites from one central location. NACD Network Automatic Call Distribution (NACD) is an option that allows calls to be overflowed to an ACD-DN in another node in the ACD network. Node A Meridian MAX or ACD-MAX system that functions as part of a Network Administration Center (NAC) system.
List of terms 17-7 SNN A Meridian MAX 8 hardware platform. The SNN module consists of the following components: • Single-module system • New MVME167-34 CPU card • New mass Storage Unit (MSU) containing a 1 Gbyte hard disk and a 600 Mbyte cassette drive SNN-E A new SNN-Enhanced platform introduced in Meridian MAX 8.
17-8 List of terms System administrator The system administrator is responsible for overseeing the functions of the Meridian MAX system, including its staff and facilities. In addition to the functions available to supervisors, the system administrator is usually responsible for the definition of management reports and the printing schedule for these reports. Based on the information these reports provide, the system administrator can reconfigure the system to best use the system’s equipment and personnel.
18-1 Index A Application Module, 3Ć17ć3Ć26 cables, 3Ć27ć3Ć43 external input/output NT1R03Dx cabling arrangement, 3Ć34 NT1R03Ex cabling arrangement, 3Ć35 NT7D58Ax cabling arrangement, 3Ć36, 3Ć37 NT7D61Ax cabling arrangement, 3Ć38 NT8D93Ax cabling arrangement, 3Ć39 NT8D99AA cabling arrangement, 3Ć40 input/output, external, 3Ć31ć3Ć41 input/output, interconnect, 3Ć30 input/output, internal, 3Ć27ć3Ć29 VME multiĆport cable, 3Ć42ć3Ć43 equipment and material list, 3Ć2 hardware replacements, 3Ć44ć3Ć52 configuring t
18-2 Index input/output, interconnect, 3Ć30 input/output, internal, 3Ć27ć3Ć29 VME multiĆport cable, 3Ć42ć3Ć43 IPE module, 4Ć36ć 4Ć45 external input/output NT1R03Dx cabling arrangement, 4Ć38 NT1R03Ex cabling arrangement, 4Ć39 NT1R03HF cabling arrangement, 4Ć40 input/output, external, 4Ć36ć 4Ć40 NT1R03AA fourĆport I/O cable, 4Ć41ć 4Ć45 NT1R03BA fourĆport I/O cable, 4Ć41ć 4Ć45 Option 11 cabling to peripherals through a Main Distribution Frame (MDF), 4Ć33ć 4Ć35 input/output, 4Ć14ć 4Ć17 Option 21-81 cabling to
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telemanuals.com 18-6 Index S1 switch settings, 3Ć13 switch locations, 3Ć14 MVME712M transition card, jumper switch settings, 3Ć12 N NAC connectivity, 5Ć54ć 5Ć57 dialĆup modems Meridian MAX end, 5Ć69 NAC 1 end, 5Ć69 NAC 2 end, 5Ć69 dialĆup connection, 5Ć69ć 5Ć88 network link, 5Ć76ć 5Ć88 NetComm SmartModem M7F, 5Ć76ć 5Ć78 Racal VI2422PA, 5Ć85ć 5Ć88 U.S. Robotics 28.
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telemanuals.com Index W Warranties, 3Ć1, 4Ć1, 10Ć1 Worksheets, basic and advanced capacity configuration, 9Ć24ć 9Ć30 Workstations, 6Ć1 configuration, 12Ć2ć 12Ć8 HP 700/32 VDT, setĆup, 6Ć36ć6Ć40 personal computer keyboard configuration, 6Ć21ć6Ć22 Meridian Terminal Emulator (MTE), 6Ć4 installation requirements, 6Ć5ć6Ć38 MTE 5.32 or lower with O/S 2.1, 6Ć11ć6Ć20 18-9 MTE 5.32 or lower with Windows 3.
telemanuals.com Electronic Private Automatic Branch Exchange and Business Communication Systems Meridian MAX Installation Guide Toronto Information Products Nortel 522 University Avenue, 12th Floor Toronto, Ontario, Canada M5G 1W7 1997 Northern Telecom All rights reserved Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
