Installation guide

Meridian MAX system configuration 9-25
Meridian MAX Installation Guide Product release 8
Table 9-3
Basic Capacity Configuration worksheet
Field name Subfield name Actual value Expansion value
M1 Positions N/A
M1 Supervisors N/A
Agent ID N/A
DNIS N/A
Activity Code N/A
Avg. Calls per Hour N/A
Queues ACD-DNs
CDNs
IVR/MAIL
ACD Trunk Level
Reporting
N/A
Routes RAN
ACD Auto Terminate
(AT)
ACD Non AT
ACD Trunks Auto Terminate (AT)
Non AT Trunks
Operation Hours Agent Shifts Per Day
Hours Per Day
Days Per Week
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