Installation guide

9-46 Meridian MAX system configuration
553-4001-111 Standard 1.0 March 1997
Position Reassignment (per int.)
These fields show the frequency in which positions are reassigned. It is not
necessary to frequently change these fields. Examine your busiest time
period and note the frequency that positions are reassigned. Use this period
to calculate your averages.
Pos. To Supervisor
This field shows the average percentage of positions reassigned to
another supervisor in an interval. The range for this value is from 0 to
100 percent.
Pos. To Queue
This field shows the average percentage of positions reassigned to
another queue in an interval. The range for this value is from 0 to 100
percent.
Activity Code Usage (per int.)
This field shows the frequency that activity codes are used on the Meridian
MAX.
Activity Codes per Q
This field shows the average number of activity codes you expect to be
used per ACD-DN (excluding CDN queues) in an interval. The range
for this value is from zero to the number of activity codes.
The number of activity codes per queue must not exceed the total
number of activity codes defined on the Basic Capacity Configuration
screen.
Agent Activity Code Rpt
One of these options is selected to indicate whether the activity code
statistics are collected and sorted by agent.
ON
This option is selected if the activity codes are to be collected and
sorted in reports by agent. Prior to Meridian MAX 8, the activity
codes could only be sorted by queue.
If the number of activity code key combinations exceeds 10 000 in
IPE/IPE-E or 25 000 in SNN/SNN-E, a warning message appears
advising you to adjust the number of positions, activity codes per
queue, or the number of queues logged in per agent.