Installation guide

Meridian MAX system configuration 9-47
Meridian MAX Installation Guide Product release 8
The formula for calculating the number of activity code key
combinations is
# of key combinations =
# of positions x
# of activity codes per queues x
# queues logged in per agents
Depending on the capacity configuration parameters, more disk
space will be required to store the agent information in the activity
code database. This could range from 60 Mbytes to 500 Mbytes
without MQA, and 200 Mbytes to 1400 Mbytes with MQA.
For example, if your system has 1200 positions, 150 queues, 10
activity codes per queue, and MQA disabled, you would require
269 Mbytes of additional space. If MQA was enabled, you would
require 806 Mbytes of additional space.
More memory will also need to be allocated to the activity code
statistics buffer.
OFF
This option is selected if the activity codes are to be sorted by
queue, not by agent. If this option is off, the agent IDs in the
activity code statistics are set to zero and less database space is
allocated to the activity code table.
Qs logged in per Agent
This field shows an estimate of the average number of ACD-DNs serviced
simultaneously per agent. This value does not limit the number of
simultaneous logins per agent. The range for this value is from one to five.
The default value for a new installation is three if the MQA feature is
enabled. If MQA is disabled, the default value is one.
This field only appears if your system has MQA.
Agent Events (per day)
These fields show the agent event frequency.
Logins per Agent
This field shows the average number of login events per agent in a day.
A login and a logout are together counted as one event. The range for
this value is from 1 to 999.