Operation Manual

218 Chapter 14 : Troubleshooting
T5. Take out the battery
IMPORTANT This solution is not available for your Veer. Do not try to remove
the battery. Attempting to remove the battery from your Veer voids the warranty.
Skip to T6. Tether your smartphone to your computer and reinstall webOS.
T6. Tether your smartphone to your computer and reinstall
webOS
IMPORTANT Don’t try this method until you’ve already tried the five Ts before
this.
1 On your computer’s web browser, go to palm.com/palmprofile, sign in,
and write down your smartphone’s serial number.
2 Go to palm.com/rom and click the link to get webOS Doctor.
3 Enter your serial number and follow the instructions.
Why this might help
Installing the latest version of webOS wipes and refreshes all memory. Your
preferences and installed software are not affected.
Want help while you use webOS Doctor? Go to palm.com/support.
Select your smartphone and AT&T, and click Support Services. Select one
of the support options.
Palm profile
Creating your Palm profile: Is your smartphone ready for setup?
BEFORE YOU BEGIN Did you remove the clear plastic screen protector?
Your smartphone won’t respond well to your taps if the protector is covering
the touchscreen.
Look along the top of the screen from left to right:
Do you see:
1 The name AT&T?
If your smartphone uses a SIM card, make sure that the card is not
damaged and that it is inserted correctly.
No? Then your smartphone isn’t activated. If your smartphone uses a
SIM card, make sure that the card is not damaged and that it is
inserted correctly. If you cannot activate your smartphone, contact
AT&T for help.
2 The H+ or 3G icon?
No? Then move outside or go to a more built-up area until you see the
H+ or 3G icon. If you see a white triangle, you’re roaming, and setup
won’t work. Move to a location where you are within coverage of the
AT&T network. Setup takes longer when your smartphone has a 2G
connection.