Operation Manual

Chapter 14 : Troubleshooting 221
Creating your Palm profile: Unable to complete? Try this
Restart your smartphone and begin again by doing this:
1 Press and hold the power button until you see two buttons—
Tu rn O f f and Cancel.
2 Ta p Tu rn O ff. Wait for the smartphone to shut down completely.
3 Press and hold the power button and begin setup again.
If you are unable to create a profile, contact Palm Support and find out the
status of the Palm Profile server: Go to palm.com/support. Select your
smartphone and AT&T, and click Support Services. Select one of the
support options. There may be a temporary outage affecting your area.
Having trouble logging in to your Palm profile?
Remember, to log in to your Palm profile, you must enter the same email
address and password you used to create the profile.
If you verified your profile when you created it, do this:
1 On your computer, go to palm.com/palmprofile, select your
smartphone and AT&T, and then click Manage Palm Profile.
2 Click Forgot password?
3 Enter the email address you used to create your Palm profile and click
Next.
4 Enter the answer to your security question and click Next.
5 Enter your new password twice.
6 (Optional) Click Change Security Question, select a security
question, and enter your answer.
7 Click Reset Password.
If you never verified your profile or didn’t create a security question, the
process is a little different. Do this:
1 On your computer, go to palm.com/support, select your smartphone
and AT&T, and then click Manage Palm Profile.
2 Click Forgot password?
3 Enter the email address you used to create your Palm profile and click
Next.
4 Type the text you see in the white box and click Send Email.
5 Open your email program on your computer, and open the email with
the subject How to reset your security information.
6 Click the link in the email.
7 Enter your new password twice.
8 (Optional) Click Change Security Question, select a security
question, and enter your answer.
TIP After you create your Palm profile, you get an email at the address you used to
create the profile. Click the link in the email message to verify your profile.