Operation Manual

Chapter 14 : Troubleshooting 227
• Verify that the hands-free device is compatible with your smartphone. Go
to palm.com/support to see a list of supported devices.
NOTE This list contains only devices that have been tested for compatibility. It is
possible that a device that does not appear on the list may be compatible with
your smartphone.
• Make sure that the Bluetooth feature is turned on (see Turn the Bluetooth
feature on/off).
• Make sure that your smartphone is paired with your hands-free device,
and the hands-free device appears in the Devices list (see Connect with a
paired device).
• Make sure that the volume on the hands-free device and on your
smartphone is set loud enough to hear.
• Make sure your Bluetooth hands-free device is charged and turned on.
• Make sure that your smartphone is within range of the hands-free device.
Bluetooth range is up to 30 feet (10 meters) in optimum environmental
conditions, which include the absence of obstacles, radio interference
from nearby electronic equipment, and other factors.
• Make sure that you are away from other devices using the 2.4GHz radio
frequency, such as cordless phones and microwaves. If this is impossible,
move the smartphone closer to the hands-free device.
I lost the connection between my smartphone and my
Bluetooth headset
If your headset isn’t working, delete the existing pairing (see Delete a device)
and create a new one (see Set up and use a Bluetooth® hands-free device).
I hear static or interference when using my hands-free device
• Be sure your hands-free device has a sufficient battery charge.
• Move to a quieter location to reduce environmental noise.
• Try wearing the smartphone and the headset on the same side of the
body.
• Try moving your smartphone closer to the hands-free device. Audio
quality degrades as the distance between your smartphone and the
hands-free device increases. The effective range for a hands-free device
varies among manufacturers.
• Confirm that no obstructions, including your body, are between the
smartphone and your hands-free device. Items such as furniture, people,
or walls that are in the path between the headset and the smartphone will
impair audio quality.
Some features of my hands-free device don’t work with my
smartphone
• Check the compatibility list at palm.com/support to ensure that your
device is compatible with your Veer.
• Even if the hands-free device is compatible with your smartphone, your
smartphone may not support all the features of the device. Check the
documentation that came with your hands-free device or the
manufacturer’s website for feature-compatibility information between
the device and your smartphone.
Synchronization
I don’t want to sync calendar or contact information with my
online account—just email
For most online account providers that sync with more than one app—for
example, Google—if you do not want to sync an application with that
provider’s online account, you can remove that application from the account
using the Accounts application. The online account continues to sync with
any other related applications.
1 Open Accounts .
2 Tap the account name.