Operation Manual

236 Chapter 14 : Troubleshooting
An Exchange account that is set up as a POP or IMAP account cannot
sync contacts (see Change account login settings).
• If the missing contact is from Facebook, LinkedIn, or Yahoo! note the
following:
• Facebook and LinkedIn contact info comes from the profile of the
Facebook friend or LinkedIn contact. Because Facebook.com and
LinkedIn.com do not allow you to change another user’s profile, any
changes you make on your smartphone do not affect the contact’s
info on the web. When a Facebook friend or LinkedIn contact makes
changes to his or her profile, these changes are transferred to your
smartphone the next time the account syncs.
• Yahoo! accounts support a one-way transfer of Yahoo! contact info
from the web to the smartphone. The info on your smartphone
updates each time the account syncs, but Yahoo! accounts do not
provide two-way synchronization.
• If you make changes or add to a Facebook, LinkedIn, or Yahoo!
contact entry on your smartphone, the smartphone creates a new
contact in the default Contacts account, adds the changes to this
new contact, and then links the new contact to the original
Facebook, LinkedIn, or Yahoo! contact. The changes sync with the
default Contacts account, not with your Facebook, LinkedIn, or
Yahoo! account.
• Changes made on Facebook.com, LinkedIn.com, or Yahoo.com are
reflected on your smartphone every 24 hours, or after you manually
sync.
• If the missing contact is from a LinkedIn account, make sure the contact is
in your direct network. The smartphone does not sync second- and
third-level connections.
• If the missing contact information is from another account that is
compatible with the HP Synergy feature, you need to contact the
developer for help.
• Sync your Contacts accounts (see Manually synchronize Contacts with
your online accounts).
• Set the default Contacts account (see Customize Contacts).
• Search to locate the contact information (see Find a contact)
• Check other contacts that have the same phone number or email address
to make sure the missing contact information has not been improperly
linked to another contact. If you have contacts with matching information,
tap the contact name at the top of the screen to display any linked
contacts. If you find the missing contact, tap it, and then tap Unlink this
profile. The unlinked contact now appears as a separate entry in
Contacts.
My contact data is in the wrong field
• If your incorrect contact data is being synced from an online account,
update the contact information in your online account. If your incorrect
contact data is being backed up with your Palm profile, update your
contact information on your smartphone.
• Manually synchronize Contacts (see Manually synchronize Contacts with
your online accounts).
I have duplicate contacts
• If the duplicate contacts are from the same source—if, for example, both
contacts are Google contacts or both contacts are Exchange contacts—
link the duplicate contacts (see Link a contact).
• Delete one of the duplicate records from the source, such as Google or
Exchange, or delete the duplicate from the smartphone (see Delete a
contact).
• Manually synchronize Contacts with your online accounts (see Manually
synchronize Contacts with your online accounts).
I started entering a contact’s name in Card view or the
Launcher, but I’m not seeing the person in the results
• With Just Type, you need to enter at least two letters before contact
matches are returned.
• You may need to scroll down the list to find the match you want.
• If you still don’t see the match you want, try typing a few more characters
of the person’s name.