Operation Manual

240 Chapter 14 : Troubleshooting
from a source other than App Catalog for more information about
homebrew apps.
If you can’t find an application using App Catalog, try the following steps.
• Make sure you have a data connection (see I don’t know if I have a data
connection).
• If you are making a data connection over the AT&T data network and are
in roaming coverage, check to see if you have data roaming enabled.
Open Phone , open the application menu, and tap Preferences &
Accounts. Under Network, tap Data Roaming, and tap Enabled. Note
that additional charges may apply if you enable data roaming.
• Close App Catalog, reopen App Catalog, and then try the search again.
• On a computer, go to precentral.net. On precentral.net, do the following:
• Click the apps link at the top of the page and select App Gallery.
• Under App Catalog Apps, enter the name of the application, and
click Search.
• Under Web Dist Apps, enter the app name and click Search.
• Under Beta apps, enter the app name and click Search.
• If you find the app, click the link Download Now - webOS Link
below the application image. When prompted, enter your mobile
phone number. Click Send to my phone. HP sends a text message
to your smartphone with a link to the application in App Catalog.
After the text message arrives, tap the link.
• Go to the app developer’s website and confirm the app name (including
spelling) and that the app is available for webOS.
• If the app is not available for webOS, contact the developer to find
out if a webOS version will be available soon.
• If the app name you used in previous searches was not correct, go to
precentral.net and repeat the steps with the correct name and
spelling. If the app still doesn’t appear, the app is not currently
available for your smartphone through the webOS distribution
channels. There are several reasons why this may occur. For
example, the app may not be compatible with your smartphone
model, the app may not be supported by AT&T, the app may not be
supported in your region, or the app may be a homebrew app.
• Try looking for another app that provides similar features.
I’m having trouble purchasing an app
• If you see a charge of exactly $1.00, the $1.00 charge has been applied by
the online retailer as a credit validation charge. This is a temporary charge
that should be removed shortly. If the charge is not removed after 24
hours, contact Palm Support: Go to palm.com/support. Select your
smartphone and AT&T, and click Support Services. Select one of the
support options.
• If you have been charged multiple times for the same app, you must
provide proof to HP. If the charge is not removed after 24 hours, contact
Palm Support: Go to palm.com/support. Select your smartphone and
AT&T, and click Support Services. Select one of the support options.
• If App Catalog requests that you enter your billing information after you
already entered it, this means that HP reset your account due to billing
address inconsistencies. Re-enter your billing address in App Catalog (see
Update or delete a billing account).
• If you receive an alert that says “Card Validation” (credit card number and
card type do not match), this means that the credit card number is valid,
but does not match the credit card type. Verify and correct your card
information (see Update or delete a billing account).
• If you receive an alert that says “Card Validation” (country and credit
information are set incorrectly), this means that the credit card number is
not valid for the country in which your smartphone was activated. Verify
and correct your credit card information (see Update or delete a billing
account).
• If you receive an alert that says “Couldn’t Add Credit Card,” this means
that the credit card information could not be added to your account. The
Address Validation Service is temporarily unavailable. Try again later to
add the credit card information (see Update or delete a billing account).
• If you receive an alert that says “Couldn’t update,” try again later to update
your credit card information (see Update or delete a billing account).
I’m having trouble downloading an application through App
Catalog
• If you have another version of the app installed on the smartphone
without using App Catalog, delete it before installing the App Catalog
version. All applications have a unique App ID, even those that did not