Operation Manual

242 Chapter 14 : Troubleshooting
I want to install an app on my smartphone from a source other
than App Catalog
App Catalog, which includes the on-device catalog and the associated web
and beta distribution channels, is the only officially supported mechanism
for installing applications on your Veer. Third-party sources may make
applications available for installation on your smartphone via alternative
mechanisms. These apps are sometimes referred to as “homebrew” apps.
Homebrew apps have not been tested and certified by HP. HP cannot assist
with the finding, purchasing, downloading, installing, or removing of
applications that are not from App Catalog.
Installing homebrew applications can modify your webOS smartphone in
any number of ways that may cause your smartphone to behave erratically
over time. While your smartphone may work fine with these applications on
the current version of webOS, it is possible that the application could cause
issues with your smartphone in future versions of webOS.
If you installed an application via a mechanism other than App Catalog, you
may find that you cannot download or install software updates, but the
smartphone continues to prompt you to update. If you have installed such
an application, you need to remove the app before attempting to update
your webOS smartphone. Follow the developer’s instructions on how to
uninstall these apps.
If you installed an app that was intended for a wireless service provider
other than AT&T, that app is also not certified by HP for your smartphone
and you need to uninstall the app before updating your smartphone.
NOTE Be sure to make a backup copy of any information stored in the app before
you uninstall it. If the developer does not provide a way to back up the data, you
can write down the information to save it. Alternately, hold down Option + Sym +
P to save screen captures of important data to the screencaptures folder in
Photos.
If you see issues with your smartphone after a webOS update and you have
a homebrew application installed, use webOS Doctor to restore your
smartphone to factory default settings. A partial or full erase does not return
the smartphone to factory settings after some homebrew apps have been
installed. See T6. Tether your smartphone to your computer and reinstall
webOS.
Transferring information to and from your
computer
I bought a song through Amazon MP3 and want to transfer it
to my computer
You can copy music files on your smartphone to your computer for use with
a desktop music player. For instructions, see Copy files between your
smartphone and your computer.
I copied files from my computer, but I can’t see or play them on
my smartphone
When you connect your smartphone to your computer in USB Drive mode,
you can copy any file onto your smartphone. However, each media
application on your smartphone—Photos, Music, and Videos—can display
or play files in certain file formats only. If your media file is in an unsupported
format, you can’t use it on your smartphone.
For a list of supported photo types, see Photos. For a list of supported music
and ringtone file types, see Music. For a list of supported video file types, see
Videos.
When I open the folder representing my smartphone on my
computer, I see subfolders. Do I need to move my files into
these folders?
The default folders are there to help you organize files you copy to and from
your computer. But you can copy files from your computer into any folder
you want—you can create your own folders, or just drag your files to the top