Operation Manual

Chapter 14 : Troubleshooting 243
level of the drive. As long as the file is in a supported format, your
smartphone can detect and open it.
NOTE If you move a music file into the ringtones folder, the Music application
cannot find it.
Backing up and restoring data
I need to reset my smartphone but don’t understand the
difference among the erase options
The four erase options are as follows:
Erase Apps & Data: Erases all application data and settings, as well as any
applications you installed from App Catalog.
Erase USB Drive: Erases all files stored in USB drive storage, such as
pictures, videos, and music.
Full Erase: Erases application data and settings, apps you installed, and USB
drive storage files. Select this option if you want a clean erase of your
currently installed apps and files but plan to continue using the smartphone.
Secure Full Erase: Erases application data and settings, apps you installed,
and USB drive storage files. Select this option if you are planning to give the
smartphone away, and you want your data and files to be unrecoverable
even using a third-party tool.
For more information, see Erase data and reset your smartphone.
How do I get my data back after a full or partial erase?
After you perform one of the erase options, on your smartphone, enter your
existing Palm profile email address and password—don’t create a new one!
When you do this, all data that has been backed up to your profile—
contacts, calendar events, and tasks, as well as apps you bought through
App Catalog—is restored to your smartphone. To restore information about
your online accounts to your smartphone, simply enter the password for
each account when prompted after the erase— synchronization begins
again.
The Erase USB Drive option and the two full erase options delete
everything stored in your smartphone’s USB drive (pictures, videos, music,
documents, PDF files, ringtones, and so on). You need to have copies of
those files available elsewhere if you want to restore them to your
smartphone. For example, you can save copies on your computer and then
transfer them back to your smartphone (see Copy files between your
smartphone and your computer).
I want to do a full erase, but the screen is cracked or doesn’t
respond to taps
If you can’t do a full erase using the screen, you can use a keyboard shortcut.
Press and hold Option + Sym + power for 15 seconds.
My bookmarks were restored, but the thumbnail icon is not
displaying
Web bookmarks are part of the data backed up to your Palm profile. After a
partial or full erase, a bookmark is restored with a generic thumbnail icon.
After you revisit the page for which you created the bookmark, the
thumbnail icon is restored.