Operation Manual

244 Chapter 14 : Troubleshooting
Updates
I dismissed a system update notification, and now I don’t know
how to get the update on my smartphone
If you have a phone network connection or a Wi-Fi connection and the
battery has at least a 30% charge, you can start the update yourself: Open
System Updates . Your smartphone checks for the availability of the
update, and if one is available, tap Download Now. The download happens
in the background, so you can continue to use your smartphone until the
actual installation takes over.
Your smartphone continues to remind you to install the update after it has
been downloaded. You are also reminded that the smartphone will install
the update automatically the next time you charge your smartphone. An
update installation cannot begin unless you have at least a 30% charge on
your battery. If you tap Install Later, the update will automatically install the
next time all three of the following conditions are true: the smartphone is
charging and idle, and the battery has at least a 30% charge.
My smartphone froze while I was downloading or installing a
system update
If this happens, you can use webOS Doctor to restore your smartphone and
install the system update from your computer using the USB cable. On your
computer, go to palm.com/support to download webOS Doctor.
Transferring information from another HP
webOS phone
I want to get files off my old webOS phone, but the screen is
cracked or doesn’t respond to taps, so I can’t access USB Drive
mode
If you can’t put your smartphone in USB Drive mode using the screen, you
can use a keyboard shortcut. Connect your smartphone to your computer
using the USB cable, and then press and hold Option + Sym + U.
Making room on your smartphone
If you store a large number of files, or install many applications, the internal
memory on your smartphone may fill up. Here are some ways to clear space
on your smartphone:
• Photos, Videos, Music, Amazon MP3 (if available), Quickoffice, PDF
View: Large files take up a lot of memory. Move files to your computer
(see Copy files between your smartphone and your computer), or delete
them from your smartphone.
• Email: Email attachments can be large and consume lots of memory.
Copy attachments to your computer (see Copy files between your
smartphone and your computer), or delete large files from your
smartphone (see Delete a message). You may also want to empty the
deleted items folder.
• Messaging: If you do a lot of text or multimedia messaging, delete
messages or conversations (see Delete a message or Delete a
conversation). Also, attachments to multimedia messages can be large
and consume lots of memory. Copy attachments to your computer (see
Copy files between your smartphone and your computer), or delete large
files from your smartphone (see Delete a message).