User Guide

To resolve this problem, make sure all of the following conditions are met:
 The video cable is capable of using HDCP (HDMI or DVI).
 When viewing from a computer, the display resolution is not set beyond 1920 x 1200.
 Another monitor or TV is not connected to the same device (computer, movie player, or
game console).
If your video system meets these requirements and your monitor is capable of using Auto-pivot,
then use the following steps to fix this issue:
1. Open a Web browser and go to HP Software & Driver Downloads page.
2. Enter the model number of your HP or Compaq monitor into the field provided, for
example, w2207h or w2408h.
3. Select the operating system, Windows Vista or Vista 64-bit, if an operating system
selection page opens.
4. Select HP My Display and follow the instructions to download and install the software
(sp38944.exe or later).
If the errors continue after installing HP My Display software or the HP My Display update is
unavailable, disable Auto Pivot when viewing movies as follows:
1. Open HP My Display software.
2. Click the Options tab, select Auto Pivot from the left navigation pane, and remove the
selection from Enable Auto Pivot.
Figure : Enable Auto Pivot selection