HP FlexFabric Virtual Switch 5900v Troubleshooting Guide

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Troubleshooting overview ············································································································································ 1
HP 5900v architecture ····················································································································································· 1
Other HP products cooperating with the HP 5900v ····································································································· 1
General troubleshooting process ····································································································································· 2
Troubleshooting basics ····················································································································································· 3
Contacting HP Support ····················································································································································· 6
Tools for troubleshooting ············································································································································· 7
Global configuration page ·············································································································································· 7
Operation logs ·································································································································································· 7
Syslog ················································································································································································· 8
VFE commands ·································································································································································· 8
Problems with VCE installation ···································································································································· 9
Symptom ············································································································································································ 9
Solution ·············································································································································································· 9
Problems with licenses ··············································································································································· 10
Failure to upload the formal license file ······················································································································ 10
Failure to configure any function on the HP 5900v tab ···························································································· 10
Error message displayed when operations are performed on the 5900v after VCE deployment ························ 11
VFE batch installation page does not respond ··········································································································· 11
Incorrect VFE license state caused by ESXi host CPU number change ···································································· 12
Failure to register the product after the VCE is vMotioned to another ESXi host ···················································· 12
Problems with VFE installation and removal ············································································································ 13
Incorrect VDS status after a host is added to the VDS ······························································································· 13
ESXi operating incorrectly ············································································································································· 13
Incorrect VFE status when the VFE page is refreshed ································································································· 14
Failure to remove a VFE ················································································································································ 14
Failure to uninstall the VFE after a host is removed from the VDS ············································································ 15
Problems with the global configuration page ·········································································································· 16
The global configuration page displays no contents after the VCE is restarted ······················································ 16
Failure to configure vCenter Server connection ·········································································································· 16
Failure to install the VMware plug-in ··························································································································· 17
Failure to remove the plug-in ········································································································································ 17
Failure to delete vCenter Server connection ················································································································ 17
Failure to obtain the MAC address of the host where the VCE resides ··································································· 18
Failure to connect the VCE to the vCenter Server after the vCenter Server is reinstalled ······································· 18
Problems with VMware plug-in ································································································································· 20
Failure to display the configuration tabs on the vSphere client ················································································ 20
Failure to correctly display the 5900v configuration tabs on the vSphere client ···················································· 20
Plug-in display error ······················································································································································· 21
Failure to enter VDS management page ····················································································································· 21
Problems with VDS creation and deletion ················································································································ 23
Failure to create or delete a VDS ································································································································· 23
Error message displayed when a VDS is created or deleted ···················································································· 23
Error message displayed for the host VDS networking information ········································································· 23
Incorrect VDS name on the vSphere Client ················································································································· 24