HP FlexFabric Virtual Switch 5900v Troubleshooting Guide

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Contacting HP Support
Contacting HP Support
If you cannot solve a problem by using the troubleshooting suggestions in this guide, contact HP Support
for help and further instructions. Before you call, have the following information ready to help your
service provider assist you as quickly as possible:
• Software version of the HP 5900v that you are using
• VMware vSphere version, including ESXi version and vCenter Server version
• Contact phone number
• Brief description of the problem
• Brief description of the operations you have performed to resolve the problem
• Information gathered through the operations described in "Gathering information."
Gathering information
Gathering VCE information
1. Select Log Collection from the navigation tree on the global configuration page.
2. Select Collect System Logs or Collect Operation Logs.
3. Click Collect.
Figure 7 Gathering VCE logs
Gathering VFE information
Log in to the ESXi host through SSH, and then execute the hvsw-support command to save the VFE
information to the specified file:
~ # hvsw-support
Log is collecting, please wait...
hvsw-support/
hvsw-support/hvsw-syslog.log
hvsw-support/hvsw-vmkernel.log