HP ZBook 17 G2 Mobile Workstation Maintenance and Service Guide
© Copyright 2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc.under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void the computer warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 8 Display ...................................................................................................................................................................
Workstation guidelines ................................................................................................... 39 Equipment guidelines ..................................................................................................... 40 5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 41 Component replacement procedures ..............................................................................................
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ....................................................................... 101 Using Computer Setup ....................................................................................................................................... 101 Starting Computer Setup ................................................................................................................ 101 Navigating and selecting in Computer Setup ..............................
Using MultiBoot ................................................................................................................................................. 118 About the boot device order ........................................................................................................... 118 Choosing MultiBoot preferences .................................................................................................... 118 Setting a new boot order in Computer Setup ...........................
Using Windows Refresh for quick and easy recovery .................................................................... 136 Remove everything and reinstall Windows .................................................................................... 136 Using HP Software Setup ................................................................................................................ 137 15 Backup and recovery – Windows 7 ....................................................................................
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1 Product description Category Description Product Name HP ZBook 17 G2 Mobile Workstation Processors ● Intel® Core™ i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 57-W) ● Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 47-W) ● Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.
Category Description Memory (continued) Supports the following configurations: ● 12288 MB total system memory (8192 + 4096) ● 8192 MB total system memory (8192 × 1) ● 8192 MB total system memory (4096 × 2) ● 4096 MB total system memory (4096 × 1) ● 4096 MB total system memory (2048 × 2) ● 2048 MB total system memory (2048 × 1) Mini card SSD 128 GB Primary storage Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in), 6.35 cm (2.5 in) hard drives and 6.35 cm (2.
Category Description Secondary storage (continued) ● 512 GB, SATA-3 ● 256 GB, SATA-3, SED, Opal2 ● 256 GB, SATA-3, SED, Opal1 ● 256 GB, SATA-3 ● 240 GB, SATA-3 ● 180 GB, SATA-3 ● 128 GB, SATA-3 Upgrade bay Support for RAID 0/1/5 Supports 7.0 mm (0.28 in) or 9.5 mm (0.37 in) hard drives: ● 750 GB, 5400 rpm ● 512 GB SATA III SSD ● 256 GB SATA III SSD, SED Supports the following 9.5 mm (0.
Category Description Wireless (continued) ● HP lt4112 LTE/HSPA+ Mobile Broadband Module ● HP hs3110 HSPA+ Mobile Broadband Module WWAN antennas (2) built into display assembly Support for no WWAN option Security provided by subscriber identify module (SIM) card External media card One ExpressCard slot, 54 mm Integrated SD UHS-II flash media slot Supports next generation SD (Secure Digital). Backward compatible with SDHC, SDXC.
Category Description Power requirements (continued) ● 8-cell, 2.80-AHr, 83-WHr, Li-ion battery ● 8-cell, 2.80-AHr, 75-WHr, Li-ion battery Security Integrated fingerprint reader Integrated Smart Card reader Preboot authentication (password, Smart Card) Supports security lock Trusted platform module (TPM) v.1.
Category Description Operating system (continued) Preinstalled operating systems (continued) Non-Windows operating systems ● FreeDOS 2.0 ● Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available in models with WWAN or Blu ray drives) Restore media: DRDVD: ● DRDVD Windows 10 (available with any Windows 10 loc, required with any Windows 10 Professional downgrade OS) ● DRDVD Windows 8.1 (available with any Windows 8.1 loc, required with any Windows 8.
Category Description ● WWAN module ● mSATA 7
2 External component identification Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with WLANs. (2) WWAN antennas (2)* (select Windows models only) Send and receive wireless signals to communicate with WWANs. (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs.
Component Description NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 10: 1.
Component Description ● When the computer is in the Sleep state, press the button briefly to exit Sleep (Windows)/Suspend (Linux). ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
Keys Component (1) Description esc key NOTE: Windows models only. Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows key Opens the Start menu. NOTE: NOTE: (3) Windows 10 models only. Pressing the Windows key again will close the Start menu. Windows button Windows 8: NOTE: only.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: microphone sound is off. ● Off: microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
TouchPad Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) Touchpad on/off button Turns the Touchpad on and off. (4) Touchpad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Front Component (1) (2) (3) (4) 14 Description Wireless light Power light AC adapter/Battery light Hard drive light Chapter 2 External component identification ● White: An integrated device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 2.
Right Component Description (1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (2) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Rear Component Description (1) RJ-45 (network) jack Connects a network cable. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Power connector Connects an AC adapter. (4) AC adapter lights ● White: The computer is connected to external power. ● Off: The computer is not connected to external power.
Bottom Component Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. NOTE: Select Windows models only. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service cover release lock Locks service cover.
Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. NOTE: The computer service labels will resemble one of the examples shown in this section.
Item Component Description (3) Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model number (select models only) This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
Non-Windows 8 models 22 Chapter 3 Illustrated parts catalog
Computer major components Item Description (1) Display assembly (includes microphone and wireless antenna cables): Spare part number 17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models equipped with a webcam 784207-001 17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models not equipped with a webcam 784206-001 NOTE: See Display assembly components on page 29 for more display component information and spare part numbers.
24 Item Description Spare part number (2) Keyboard with backlight, pointing stick, and TouchPad (includes backlight, keyboard, pointing stick, and TouchPad cables): For use in Belgium 733688-A41 For use in Brazil 733688-201 For use in Bulgaria 733688-261 For use in Canada 733688-DB1 For use in the Czech Republic and Slovakia 733688-FL1 For use in Denmark 733688-081 For use in France 733688-051 For use in Germany 733688-041 For use in Greece 733688-151 For use in Hungary 733688-211 F
Item Description Spare part number Keyboard with pointing stick and TouchPad (includes keyboard, pointing stick, and TouchPad cables): For use in Belgium 745663-A41 For use in Brazil 745663-201 For use in Bulgaria 745663-261 For use in Canada 745663-DB1 For use in the Czech Republic and Slovakia 745663-FL1 For use in Denmark 745663-081 For use in France 745663-051 For use in Germany 745663-041 For use in Greece 745663-151 For use in Hungary 745663-211 For use in Iceland 745663-DD1 F
Item Description Spare part number For use in the United States 745663-001 (3) Top cover 735587-001 (4) Power button board (includes cable) 733636-001 (5) Memory modules (PC3L-12800, 1600-MHz, DDR3L): (6) 8.0-GB 693374-001 4.0-GB 691740-001 Fingerprint reader board (includes cable) 737730-001 NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board bracket.
Item (11) (12) (13) Description Spare part number For use only on computer models equipped with a dual core processor and the Windows 10 or Windows 8 Professional operating systems 784212-601 For use only on computer models equipped with a dual core processor and the Windows 10 or Windows 8 Standard operating systems 784212-501 For use only on computer models equipped with a dual core processor and a non-Windows 10 or non-Windows 8 operating systems 784212-001 Solid-state drive: 512 GB, SATA-3
Item (19) (20) (21) Description Spare part number Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 Upgrade Bay hard drive carrier 734298-001 Graphics subsystem heat sink (includes replacement thermal material): For use only on computer models equipped with the NVIDIA Quadro K5100M graphics board 735373-001 For use only on computer models equipped with the NVIDIA Quadro K4100M or K3100M graphics board 735374-001 For use only on comput
Display assembly components Display assembly components 29
Item Description (1) Display bezel: (2) Spare part number For use only on computer models equipped with a webcam 733633-001 For use only on computer models not equipped a webcam 735589-001 Display panel cable: Included in the Cable Kit, spare part number 785212-001 (includes webcam module cable) Display Hinge Kit, includes: (3a) Left and right hinges (3b) Hinge cover 733634-001 Hinge brackets (not illustrated) (4) (5) Webcam/microphone module 784208-001 Microphone module (not illustrated
Bracket Kit Item Description Spare part number Bracket Kit 737734-001 (1) Power connector/security lock bracket (2) RJ-45 bracket (3) Fingerprint reader bracket Bracket Kit 31
Cable Kit Item 32 Description Spare part number Cable Kit 785212-001 (1) Display panel cable (includes webcam/microphone module cable) (2) Low-voltage differential signalling board cable (3) Power connector cable Chapter 3 Illustrated parts catalog
Plastics Kit Item Description Spare part number Plastics Kit 733637-001 (1) Rear corner cover/right (2) Rear corner cover/left (3) Fingerprint reader bezel (4) SD Card reader bezel (5) ExpressCard bezel Fingerprint reader cover (not illustrated) Plastics Kit 33
Mass storage devices Item Description (1) Solid-state drive: Spare part number 512 GB, SATA-3 795969-001 256 GB, SATA-3, SED, Opal2 795968-001 256 GB, SATA-3, SED, Opal1 795967-001 256 GB, SATA-3 795966-001 240 GB, SATA-3 795965-001 180 GB, SATA-3 795964-001 128 GB, SATA-3 795963-001 (2a) Hard Drive Hardware Kit (includes hard drive bracket, cover, and screws) 734280-001 (2b) Hard drive: NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws.
Item (3) Description Spare part number 500-GB, 7200-RPM, SED, 7.0-mm 703268-001 500-GB, 5400-RPM, SATA, FIPS, 7.
36 Description Spare part number For use in Japan 491683-291 For use in North America 491683-001 For use in the Netherlands 491683-B91 For use in North Africa 491683-DE1 For use in Norway 491683-091 For use in Portugal 491683-131 For use in the People's Republic of China 491683-AA1 For use in Saudi Arabia 491683-171 For use in South Korea 491683-AD1 For use in Sweden and Finland 491683-101 For use in Switzerland 491683-111 For use in Taiwan 491683-AB1 For use in Thailand 491683-2
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Avoid and pointing stick contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures for Customer Self-Repair parts.
3. Rotate the battery at an angle (2), and then remove the battery from the computer (3). Install the battery by inserting it into the battery bay until you hear a click. SIM card A SIM card slot is located in the battery bay. Before removing the SIM card, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
Service cover Description Spare part number Service cover 733635-001 Before removing the service cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Hard drives, primary and secondary NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws. The hard drive bracket, cover, and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001. Description Spare part number 1-TB, 7200-RPM, SATA, 9.5-mm 766644-001 1-TB, 5400-RPM, SATA, 7.0-mm 778192-001 750-GB, 7200-RPM, SATA, 7.0-mm 778191-001 500-GB, 7200-RPM, SATA, 7.0-mm 703267-001 500-GB, 7200-RPM, SED, 7.
10. If it is necessary to remove the hard drive cover and bracket, follow these steps: a. Remove the four Phillips M3.0×3.0 screws (1) that secure the hard drive cover and bracket to the hard drive. b. Remove the hard drive and cover from the bracket (2). c. Remove the hard drive cover from the hard drive (3). Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Description Spare part number 512 GB, SATA-3 795969-001 512 GB, SATA-3, SED, Opal2 815841-001 512 GB, Z Turbo Drive PCIe 815840-001 256 GB, SATA-3 795966-001 256 GB, M2, PCIe-2×2 794731-001 256 GB, SATA-3, Locked 806895-001 256 GB, SATA-3, SED, Opal2 795968-001 256 GB, Opal2, Locked 830147-001 240 GB, SATA-3 795965-001 180 GB, SATA-3 795964-001 128 GB, SATA-3 795963-001 128 GB, Z Turbo Drive PCIe 815839-001 Before removing the solid-state drive, follow these steps
2. Slide the solid-state drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number WLAN Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 710663-001 WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 717379-001 WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). 5. Remove the service cover (see Service cover on page 43). Remove the WLAN module: 1. Position the computer with the front toward you. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
WWAN module Description Spare part number HP lt4211 LTE/EV-DO/HSPA+ 4G Module 793116-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module 740011-001 HP hs3110 HSPA+ Mobile Broadband Module 748599-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the WWAN module slot. Reverse this procedure to install the WWAN module.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 734300-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The Upgrade Bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the Upgrade Bay, you will need to remove four additional screws that secure the hard drive carrier. NOTE: All optical drive spare part kits include bezel, bracket, and screws.
4. Remove the optical drive (3). 5. If it is necessary to replace the optical drive bracket: a. Position the optical drive with the rear toward you. b. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. c. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Upgrade Bay hard drive NOTE: The Upgrade Bay hard drive must be installed in the Upgrade Bay hard drive carrier before it can be installed in the computer. The Upgrade Bay hard drive carrier is available using spare part number 734298-001. Before removing the Upgrade Bay hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the two Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier, and then remove the bracket from the carrier (2). 5. Remove the four Phillips PM2.5×3.0 screws (1) that secure the hard drive to the carrier, and then pull the hard drive away from the connector (2) to disengage it. 6. Remove the hard drive (3). Reverse this procedure to reassemble and install the Upgrade Bay hard drive and Upgrade Bay hard drive carrier.
Expansion memory module NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated. Description Spare part number 8.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L) 693374-001 4.
Keyboard NOTE: The keyboard spare part kit includes a backlight and cable, pointing stick and cable, TouchPad and cable, and the keyboard cable.
For use in country or region Spare part number For use in country or region Spare part number For use in Israel 745663-BB1 For use in Thailand 745663-281 For use in Italy 745663-061 For use in Turkey 745663-141 For use in Japan 745663-291 For use in Turkey, F-type keyboard 745663-541 For use in Latin America 745663-161 For use in the United Kingdom and Singapore 745663-031 For use in the Netherlands 745663-B31 For use in the United States 745663-001 Before removing the keyboard, foll
4. Insert a screw driver or similar thin tool into the keyboard release opening in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right side up with the front toward you. 6. Open the computer as far as it will open. 7. Lift the rear edge of the keyboard, and then swing it up and forward until it rests upside down on the palm rest. 8.
10. Remove the keyboard (3). Reverse this procedure to install the keyboard. Primary memory module NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard. When you add or replace the primary memory modules, populate the bottom slot before the top slot. Description Spare part number 8.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L) 693374-001 4.
6. Remove the optical drive (see Optical drive on page 52) or Upgrade Bay hard drive (see Upgrade Bay hard drive on page 54). 7. Remove the keyboard (see Keyboard on page 57). Remove the primary memory module: 1. Spread the retetntion tabs (1) on each side of the primary memory module slot to release the primary memory module. (The edge of the module opposite the slot rises away from the computer.) 2. Remove the primary memory module (2) by pulling the module away from the slot at an angle.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
3. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to the display enclosure. The screw covers are available in the Display Panel Support Kit, spare part number 784211-001. 4. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure and then remove the bezel (4). NOTE: The top edge of the display bezel contains double-sided adhesive.
Display panel Description Spare part number 17.3-in, FHD, AG, LED, WVA display panel 735367-001 17.3-in, HD, AG, LED, WVA display panel 735366-001 Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display panel cable (2). 4. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the display panel to the display hinge brackets. 5. Slide the display panel up and out of the display hinge brackets (2). To replace the remaining display assembly components, remove the display assembly from the computer. Reverse this procedure to install the display panel.
Webcam/microphone module Description Spare part number Webcam/microphone module (includes double-sided adhesive) 784208-001 Microphone module (includes double-sided adhesive) 735370-001 Before removing the webcam/microphone module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Top cover Description Spare part number Top cover 735587-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
68 3. Remove the two Torx T8M2.5x11.0 screws (1) and the nine Torx T8M2.5x6.0 screws (2) that secure the base enclosure to the top cover. 4. Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx T8M2.5x5.0 screws in the optical drive/upgrade drive bay (2). 5. Turn the computer right side up with the front toward you. 6. Open the computer as far as it will open.
7. Disconnect the following cables: (1) Function board ZIF connector cable (2) Power button board ZIF connector cable (3) TouchPad ZIF connector cable (4) Fingerprint reader board ZIF connector cable 8. Starting at the top right, release the top cover from the base enclosure (1).
9. Remove the top cover from the base enclosure (2). Reverse this procedure to install the top cover.
Multifunction board Description Spare part number Multifunction board (includes LED light pipe) 733639-001 Before removing the multifunction board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Turn the top cover upside down with the front toward you. 4. Remove the Phillips PM2.0×3.0 screw (1) that secures the multifunction board to the top cover. 5. Slide the multifunction board cable through the opening in top cover (2). 6. Remove the multifunction board and cable (3). Reverse this procedure to install the multifunction board.
Speakers Description Spare part number Speakers 733638-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Reverse this procedure to install the speakers. Fingerprint reader Description Spare part number Fingerprint reader (includes cable) 737730-001 Before removing the fingerprint reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the fingerprint reader (4). Reverse this procedure to install the fingerprint reader. Power button board Description Spare part number Power button board (includes cable) 733636-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Detach the power button board cable (2) from the top cover. (The power button board cable is attached to the top cover with double-sided tape.) 4. Remove the Phillips PM2.0×3.0 screw (3) that secures the power button board to the top cover. 5. Lift the bottom edge of the power button board, and then remove the power button board by sliding it up and away at an angle from the tab that secures it in place (4). Reverse this procedure to install the power button board.
Display assembly The display bezel, webcam/microphone module, microphone module, and display panel can be removed without removing the entire display assembly. See Display bezel on page 62, Webcam/microphone module on page 66, and Display panel on page 64 for more information. Description Spare part number 17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models equipped with a webcam 784207-001 17.
78 2. Release the WLAN and WWAN antenna cables from the routing channel built into the base enclosure. 3. Turn the computer right side up with the front toward you. 4. Open the computer as far as it will open. 5. Release the WLAN and WWAN antenna cables through the opening in the base enclosure. 6. Close the computer. 7. Position the computer with the rear toward you. 8. Remove the four Torx T8M2.5×3.0 screws (1) that secure the hinge cover to the computer.
9. Remove the hinge cover (2). The hinge cover is available using spare part number 733634-001. 10. Remove the two Torx T8M2.5×7.0 screws that secure the display assembly to the computer. 11. Position the computer with the front toward you. 12. Open the computer as far as it will open. CAUTION: Support the display assembly when removing the display assembly screws in the following steps. Failure to support the display assembly can result in damage to the display assembly and other components. 13.
16. Disconnect the display panel cable from the system board (4). 17. Remove the two Torx T8M2.5×7.0 screws (1) that secure the display assembly to the computer. 18. Remove the display assembly (2). 19.
a. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the hinge assemblies to the display panel. b. Remove the hinge assemblies (2). The hinge assemblies are available in the Display Hinge Kit using spare part number 733634-001. 20. If it is necessary to replace the display panel cable: a. Detach the display panel cable (2) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.) b. Remove the display panel cable (2).
ExpressCard assembly Description Spare part number ExpressCard assembly 794578-001 Before removing the ExpressCard assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the ExpressCard assembly (5) by sliding it up and to the right at an angle. Reverse this procedure to install the ExpressCard assembly. Smart Card reader Description Spare part number Smart Card reader (includes cable) 742159-001 Before removing the Smart Card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Release the ZIF connector (3) to which the Smart Card reader cable is attached, and then disconnect the Smart Card reader cable from the system board. 4. Remove the Smart Card reader (4). Reverse this procedure to install the Smart Card reader. Audio/USB board Description Spare part number Audio/USB board (includes audio jack and USB port) 737732-001 Before removing the audio/USB board, follow these steps: 1. Shut down the computer.
1. Remove the four Phillips M2.5×4.0 screws (1) that secure the audio/USB board to the base enclosure. 2. Lift up on the left side of the board to disconnect it from the system board connector (2). 3. Remove the audio/USB board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the audio/USB board.
Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 735372-001 For use only with computer models equipped with dual-core processors 735371-001 Before removing the processor heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the heat sink (2). NOTE: Use the image below that best matches your model. NOTE: Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2). Replacement thermal paste and pads are included in the processor heat sink and processor spare part kits.
Reverse this procedure to install the processor heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 57-W) 778694-001 Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 47-W) 778693-001 Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.
2. Lift the processor (2) straight up and remove it. NOTE: When installing the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor.
Graphics subsystem heat sink NOTE: The graphics subsystem heat sink includes a fan and replacement thermal material.
4. Remove the graphics subsystem heat sink (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics subsystem heat sink and the graphics board each time the graphics subsystem heat sink is removed. Thermal material is used on the system board component closest to the fan (1) and the heat sink component that services it (2), as well as on the graphics board (3) and various locations on the graphics subsystem heat sink section (4) that services it.
Component replacement procedures 93
Reverse this procedure to install the graphics subsystem heat sink. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material. Description Spare part number AMD FirePro W6170M 786689-001 NVIDIA K1100M N15P-Q1 785214-001 NVIDIA Quadro K5100M 781701-001 NVIDIA Quadro K4100M 781702-001 NVIDIA Quadro K3100M 781703-001 NVIDIA Quadro K2200M 786688-001 Before removing the graphics board, follow these steps: 94 1. Shut down the computer.
4. Remove the battery (see Battery on page 41). 5. Remove the service cover (see Service cover on page 43). 6. Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay hard drive on page 54). 7. Remove the keyboard (see Keyboard on page 57). 8. Remove the top cover (see Top cover on page 67). 9. Remove the graphics board fan/heat sink assembly (see Graphics subsystem heat sink on page 91). Remove the graphics board: 1. Remove the two Torx T8M2.5×4.
Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 785212-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Remove the power connector cable (6). Reverse this procedure to install the power connector cable. System board NOTE: All system board spare part kits include replacement thermal material.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). 5. Remove the service cover (see Service cover on page 43). 6. Remove the optical drive (see Optical drive on page 52) or upgrade bay hard drive (see Upgrade Bay hard drive on page 54). 7. Remove the keyboard (see Keyboard on page 57). 8. Remove the top cover (see Top cover on page 67). 9.
3. Remove the RJ-45 connector bracket (3). The RJ-45 connector bracket is available in the Bracket Kit, spare part number 737734-001. 4. Disconnect the power connector cable (1) and the speaker cable (2) from the system board. 5. Remove the six Torx T8M2.5×4.0 screws (3) that secure the system board to the base enclosure.
6. Lift up on the left side of the system board (4) until it rests at an angle, and then remove it by sliding it up and to the left at an angle. When replacing the system board, note the location of the thermal material on the system board (1) and the base enclosure (2). Reverse this procedure to install the system board.
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/ usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely.
8 HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
9 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
1. From the Start screen, type e, and then click File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions.
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests may be available in System Diagnostics: ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
10 Computer Setup (BIOS), MultiBoot, and UEFI – Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices.
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
11 Computer Setup (BIOS) and Advanced System Diagnostics – SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed as follows: 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
12 Specifications Computer specifications Metric U.S. Width 41.60 cm 16.37 in Depth 27.20 cm 10.70 in Height (front to back) 3.40 cm to 4.00 cm 1.33 in to 1.57 in Weight 3.48 kg 7.67 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 10.25 A — 200 W 19.5 V dc @ 11.79 A — 230 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
13 Backup and recovery – Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
Using Windows Tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app. Restore and recovery There are several options for recovering your system.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 127.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
14 Backup and recovery – Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
1. From the Start screen, type backup, and then click Settings. 2. Click Save backup copy of your files with file history. File History windows are launched. 3. Follow the on-screen instructions to use file history to backup files. - or Click recovery to create a recovery drive using a USB flash drive. - or Click Windows 7 file recovery, and then click create a system image to create a system image. To create a backup using Backup and Restore in Windows 8.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen. 4. In Windows 8.0, select General from the PC settings screen. - or In Windows 8.1, select Update and Recovery , and then select Recovery. 5. Scroll the right-side choices down to display Remove everything and reinstall Windows. 6.
15 Backup and recovery – Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
Guidelines ● When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
Backing up your information You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You should also create Windows system repair media (select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
After the installation is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
16 Backup and Recovery – SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. 2.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time. To immediately back up your information, click the Backup Now check box. NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 4. Click Save and Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tools > Backup Manager Restore. 2.
Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system. IMPORTANT: This option does not provide backups of your information.
17 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? firmware, and critical PC configuration data for select platforms that support HP Sure Start. Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 bytes No Yes Stores system date and time and noncritical data.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? Drivers & Downloads, and then follow the on-screen instructions.) How is data input into this memory? How is this memory write protected? management console or local applications that have been registered by an administrator to have access to the space. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Restore defaults. The Unified Extensible Firmware Interface (UEFI) BIOS an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality.
7. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. How can the Customer Secure Boot Key be reset? Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled Secure Boot and created a Customer Secure Boot Key, simply disabling Secure Boot will not clear the keys. You must also select to clear the Secure Boot Keys.
18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
19 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter lights 17 AC adapter, spare part numbers 35 AC adapter/battery light 14 accessory battery connector 18 antenna location 8 audio, product description 3 audio-in jack 16 audio-out jack 16 audio/USB board removal 84 spare part number 27, 84 B backup 144 Backup and Restore 132, 133, 140 backup tools 138 backups creating 140 recovering 141 base enclosure, spare part number 28 battery removal 41 spare part numbers 28, 41 battery bay 18 battery release latch 18 BIOS determining version 110, 117,
ExpressCard assembly removal 82 spare part number 27, 82 ExpressCard bezel illustrated 33 ExpressCard slot 15 external media cards, product description 4 hinge cover removal 78 spare part number 79 HP Recovery Disc Creator, using 139 HP Recovery partition checking for presence 142 using for recovery 142 F f11 recovery 134, 142 fingerprint reader location 10 removal 74 spare part numbers 74 fingerprint reader bezel illustrated 33 fingerprint reader board 26 fingerprint reader bracket illustrated 31 fn key
ports DisplayPort 15 product description 4 Thunderbolt 15 USB 2.0 15 USB 3.
T Thunderbolt port 15 tools required 37 top cover removal 67 spare part number 26, 67 TouchPad button 13 TouchPad light 12 TouchPad on/off button 13 TouchPad zone 13 transporting guidelines 39 U Upgrade Bay hard drive carrier removal 54 spare part number 28, 35, 54 USB 2.0 port 15 USB 3.0 charging port 15 USB 3.
