HP ZBook 17 G2 Mobile Workstation Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void the computer warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 7 Display ...................................................................................................................................................................
Packaging and transporting guidelines ......................................................................... 43 Workstation guidelines ................................................................................................... 43 Equipment guidelines ..................................................................................................... 44 5 Removal and replacement procedures for Customer Self-Repair parts .............................................................
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ...................................................... 106 Using Computer Setup ....................................................................................................................................... 106 Starting Computer Setup ................................................................................................................ 106 Navigating and selecting in Computer Setup ....................................
Updating the BIOS .............................................................................................................................................. 122 Determining the BIOS version ......................................................................................................... 122 Downloading a BIOS update ........................................................................................................... 123 Using Advanced System Diagnostics ....................................
15 Power cord set requirements .................................................................................................................... 146 Requirements for all countries ......................................................................................................................... 146 Requirements for specific countries and regions ............................................................................................. 146 16 Recycling ............................................
xii
1 Product description Category Description Product Name HP ZBook 17 G2 Mobile Workstation Processors ● Intel® Core™ i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 57-W) ● Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 47-W) ● Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.
Category Flash cache Description ● 8192 MB total system memory (8192 × 1) ● 8192 MB total system memory (4096 × 2) ● 12288 MB total system memory (8192 + 4096) ● 16384 MB total system memory (8192 x 2) ● 16384 MB total system memory (4096 x 4); only available on computer models equipped with a quad-core processor ● 32768 MB total system memory (8192 x 4); only available on computer models equipped with a quad-core processor 32 GB MLC mSATA module Support for “No flash cache” option Dedicated m
Category Description Supports the following SATA drives: ● 1-TB, 7200-RPM, SATA, 9.5-mm ● 1-TB, 5400-RPM, SATA, 7.0-mm ● 750-GB, 7200-RPM, SATA, 7.0-mm ● 500-GB, 7200-RPM, SATA, 7.0-mm ● 500-GB, 7200-RPM, SED, 7.0-mm ● 500-GB, 5400-RPM, SATA, FIPS, 7.0-mm Supports the following 6.35 cm (2.
Category Description ● WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter ● WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter ● WLAN Intel Dual Band Wireless-N 7260NB 802.
Category Description Touchpad supports two-way scroll with legend Taps enabled as default Power requirements Supports the following AC adapters with localized cable plug support: ● 230W HP Smart AC adapter ● 200W HP Smart AC adapter ● 3-wire plug (with ground pin) Support for the following batteries: Security ● 8-cell, 2.80-AHr, 83-WHr, Li-ion battery ● 8-cell, 2.
Category Description Certified: ● Microsoft WHQL ● SuSE Linux Enterprise (SLED) SP2 64-bit Web-only support: Serviceability 6 Chapter 1 Product description ● Windows 8 Enterprise 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Markets 64 ● Win 8.1 Professional 32 ● Win 8.
2 External component identification Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select Windows models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (Windows)/Suspend (Linux).
Component Description See your power options. Select Start > Control Panel > System and Settings > Power Options. Linux: 1. Select Computer > Control Center. 2. In the left pane, click System, and then click Power Management in the right pane. (2) Speakers (2) Produce sound. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound.
Keys Component (1) Description esc key NOTE: Windows models only. Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Windows 8: NOTE: Returns you to the Start screen from an open app or the Windows desktop. Windows models only. NOTE: Pressing the Windows button again will return you to the previous screen.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: microphone sound is off. ● Off: microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
TouchPad Component 12 Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) Touchpad on/off button Turns the Touchpad on and off. (4) Touchpad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Front Component (1) (2) (3) (4) Description Wireless light Power light AC adapter/Battery light Hard drive light ● White: An integrated device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 2.
Right Component Description (1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (2) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Rear Component Description (1) RJ-45 (network) jack Connects a network cable. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 16 (3) Power connector Connects an AC adapter. (4) AC adapter ● White: The computer is connected to external power. ● Off: The computer is not connected to external power.
Bottom Component Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. NOTE: Select Windows models only. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service door release lock Locks service door.
Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. NOTE: The computer service labels will resemble one of the examples shown in this section.
Item Component Description (3) Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model number (select models only) This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
Non-Windows 8 models PCID label 21
Computer major components Item Description (1) Display assembly (includes microphone and wireless antenna cables): Spare part number 17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models equipped with a webcam 784207-001 17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models not equipped with a webcam 784206-001 NOTE: See Display assembly components on page 27 for more display component information and spare part numbers.
Item Description Spare part number (2) Keyboard with backlight and TouchPad (includes backlight, keyboard, and pointing stick cables): For use in Belgium 733688-A41 For use in Brazil 733688-201 For use in Bulgaria 733688-261 For use in Canada 733688-DB1 For use in the Czech Republic and Slovakia 733688-FL1 For use in Denmark 733688-081 For use in France 733688-051 For use in Germany 733688-041 For use in Greece 733688-151 For use in Hungary 733688-211 For use in Iceland 733688-DD1
Item Description Spare part number (3) Top cover 735587-001 (4) Power button board (includes cable) 733636-001 (5) Memory modules (PC3L-12800, 1600-MHz, DDR3L): (6) 8.0-GB 693374-001 4.0-GB 691740-001 Fingerprint reader board (includes cable) 737730-001 NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board bracket. The fingerprint reader board bracket is included in the Bracket Kit, spare part number 733637-001.
Item (11) (12) (13) Description Spare part number For use only on computer models equipped with a dual core processor and the Windows 8 Professional operating system 784212-601 For use only on computer models equipped with a dual core processor and the Windows 8 Standard operating system 784212-501 For use only on computer models equipped with a dual core processor and a non-Windows 8 operating system 784212-001 Solid-state drive: 512 GB, SATA-3 795969-001 256 GB, SATA-3, SED, Opal2 795968-00
Item (20) (21) Description Spare part number For use only on computer models equipped with the NVIDIA Quadro K4100M or K3100M graphics board 735374-001 For use only on computer models equipped with the NVIDIA Quadro K610M graphics board 735375-001 For use only on computer models equipped with the MXM-Emerald graphics board 786687-001 For use only on computer models equipped with the MXM-N15P-15 graphics board 786686-001 For use only on computer models equipped with the MXM-N15P-Q1 graphics boar
Display assembly components Display assembly components 27
Item Description (1) Display bezel: (2) Spare part number For use only on computer models equipped with a webcam 733633-001 For use only on computer models not equipped a webcam 735589-001 Display panel cable: Included in the Cable Kit, spare part number 785212-001 (includes webcam module cable) Display Hinge Kit, includes: (3a) Left and right hinges (3b) Hinge cover 733634-001 Hinge brackets (not illustrated) (4) (5) Webcam/microphone module 784208-001 Microphone module (not illustrated
Bracket Kit Item Description Spare part number Bracket Kit 737734-001 (1) Power connector/security lock bracket (2) RJ-45 bracket (3) Fingerprint reader bracket Bracket Kit 29
Cable Kit Item 30 Description Spare part number Cable Kit 785212-001 (1) Display panel cable (includes webcam/microphone module cable) (2) Low-voltage differential signalling board cable (3) Power connector cable Chapter 3 Illustrated parts catalog
Plastics Kit Item Description Spare part number Plastics Kit 733637-001 (1) Rear corner cover/right (2) Rear corner cover/left (3) Fingerprint reader bezel (4) SD Card reader bezel (5) ExpressCard bezel Fingerprint reader cover (not illustrated) Plastics Kit 31
Mass storage devices Item Description (1) Solid-state drive: Spare part number 512 GB, SATA-3 795969-001 256 GB, SATA-3, SED, Opal2 795968-001 256 GB, SATA-3, SED, Opal1 795967-001 256 GB, SATA-3 795966-001 240 GB, SATA-3 795965-001 180 GB, SATA-3 795964-001 128 GB, SATA-3 795963-001 (2a) Hard Drive Hardware Kit (includes hard drive bracket, cover, and screws) 734280-001 (2b) Hard drive: NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws.
Item (3) Description Spare part number 500-GB, 7200-RPM, SED, 7.0-mm 703268-001 500-GB, 5400-RPM, SATA, FIPS, 7.
Description Spare part number For use in Italy 491683-061 For use in Japan 491683-291 For use in North America 491683-001 For use in the Netherlands 491683-B91 For use in North Africa 491683-DE1 For use in Norway 491683-091 For use in Portugal 491683-131 For use in the People's Republic of China 491683-AA1 For use in Saudi Arabia 491683-171 For use in Singapore 491683-AF1 For use in South Korea 491683-AD1 For use in Sweden and Finland 491683-101 For use in Switzerland 491683-111
Spare part number Description 491683-141 Power cord for use in Turkey (3-pin, black, 1.83-m) 491683-151 Power cord for use in Latin America (3-pin, black, 1.83-m) 491683-171 Power cord for use in Saudi Arabia (3-pin, black, 1.83-m) 491683-201 Power cord for use in Thailand (3-pin, black, 1.83-m) 491683-202 Power cord for use in Brazil (3-pin, black, 1.83-m) 491683-221 Power cord for use in the Czech Republic and Slovakia (3-pin, black, 1.
Spare part number Description 717379-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 717380-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi adapter 730946-001 500-GB, 5400-rpm, 7.0-mm, SATA, FIPS hard drive (does not include hard drive bracket, cover, or screws) NOTE: The hard drive bracket, cover, and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001.
Spare part number Description 733688-211 Keyboard with backlight and TouchPad for use in Hungary(includes backlight, keyboard, and pointing stick cables) 733688-251 Keyboard with backlight and TouchPad for use in Russia (includes backlight, keyboard, and pointing stick cables) 733688-261 Keyboard with backlight and TouchPad for use in Bulgaria (includes backlight, keyboard, and pointing stick cables) 733688-271 Keyboard with backlight and TouchPad for use in Romania (includes backlight, keyboard, a
Spare part number Description 735370-001 Microphone module (includes double-sided adhesive) 735371-001 Processor heat sink for use only on computer models equipped with a dual core processor (includes replacement thermal material) 735372-001 Processor heat sink for use only on computer models equipped with a quad core processor (includes replacement thermal material) 735373-001 Graphics subsystem heat sink for use only on computer models equipped with the NVIDIA Quadro K5100M graphics board (includ
Spare part number Description 768420-001 Intel Core i5-4210M 2.60-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 4 threads, 37-W; includes replacement thermal material) 768730-001 Graphics subsystem heat sink with fan for use only on computer models equipped with the N15P-Q1 graphics board (includes replacement thermal material) 773212-001 Intel Core i7-4710MQ 2.50-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.
Spare part number Description NOTE: 40 See Cable Kit on page 30 for more Cable Kit information.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Avoid and pointing stick contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures for Customer Self-Repair parts.
3. Rotate the battery at an angle (2), and then remove the battery from the computer (3). Install the battery by inserting it into the battery bay until you hear a click. SIM card A SIM card slot is located in the battery bay. Before removing the SIM card, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
Service cover Description Spare part number Service cover 733635-001 Before removing the service cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
Hard drives, primary and secondary NOTE: The hard drive spare part kit does not include the hard drive bracket, cover, or screws. The hard drive bracket, cover, and screws are included in the Hard Drive Hardware Kit, spare part number 734280-001. Description Spare part number 1-TB, 7200-RPM, SATA, 9.5-mm 766644-001 1-TB, 5400-RPM, SATA, 7.0-mm 778192-001 750-GB, 7200-RPM, SATA, 7.0-mm 778191-001 500-GB, 7200-RPM, SATA, 7.0-mm 703267-001 500-GB, 7200-RPM, SED, 7.
10. If it is necessary to remove the hard drive cover and bracket, follow these steps: a. Remove the four Phillips M3.0×3.0 screws (1) that secure the hard drive cover and bracket to the hard drive. b. Remove the hard drive and cover from the bracket (2). c. Remove the hard drive cover from the hard drive (3). Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Description Spare part number 512 GB, SATA-3 795969-001 256 GB, SATA-3, SED, Opal2 795968-001 256 GB, SATA-3, SED, Opal1 795967-001 256 GB, SATA-3 795966-001 240 GB, SATA-3 795965-001 180 GB, SATA-3 795964-001 128 GB, SATA-3 795963-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Slide the solid-state drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number WLAN Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 710663-001 WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 717379-001 WLAN Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). Remove the WLAN module: 1. Position the computer with the front toward you. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
WWAN module Description Spare part number HP IT4211 LTE/EV-DO/HSPA+ 4G WWAN module 748021-001 ME906E LT4112 LTE/HPSA+ WWAN module 740011-001 MU736 HS3110 GEN HSPA+ M.2 WWAN module 748599-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the WWAN module slot. Reverse this procedure to install the WWAN module.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 734300-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The Upgrade Bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the Upgrade Bay, you will need to remove four additional screws that secure the hard drive carrier. NOTE: All optical drive spare part kits include bezel, bracket, and screws.
4. Remove the optical drive (3). 5. If it is necessary to replace the optical drive bracket: a. Position the optical drive with the rear toward you. b. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. c. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Upgrade Bay hard drive NOTE: The Upgrade Bay hard drive must be installed in the Upgrade Bay hard drive carrier before it can be installed in the computer. The Upgrade Bay hard drive carrier is available using spare part number 734298-001. Before removing the Upgrade Bay hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the two Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier, and then remove the bracket from the carrier (2). 5. Remove the four Phillips PM2.5×3.0 screws (1) that secure the hard drive to the carrier, and then pull the hard drive away from the connector (2) to disengage it. 6. Remove the hard drive (3). Reverse this procedure to reassemble and install the Upgrade Bay hard drive and Upgrade Bay hard drive carrier.
Expansion memory module NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated. Description Spare part number 8.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L) 693374-001 4.
Keyboard NOTE: The keyboard spare part kit includes a backlight and cable, pointing stick and cable, TouchPad and cable, and the keyboard cable.
62 2. Loosen the two Phillips captive screws that secure the keyboard to the computer. 3. Position the computer on its side with the display open at a 90-degree angle. 4. Insert a screw driver or similar thin tool into the keyboard release opening in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right side up with the front toward you. 6. Open the computer as far as it will open.
7. Lift the rear edge of the keyboard, and then swing it up and forward until it rests upside down on the palm rest. 8. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. 9. Release the ZIF connector (2) to which the pointing stick cable is attached, and then disconnect the pointing stick cable (2) from the system board. 10. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Primary memory module NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard. When you add or replace the primary memory modules, populate the bottom slot before the top slot. Description Spare part number 8.0-MB memory module (PC3L-12800, 1600 MHz, DDR3L) 693374-001 4.
Reverse this procedure to install a primary memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
3. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to the display enclosure. The screw covers are available in the Display Panel Support Kit, spare part number 784211-001. 4. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of the display bezel until the bezel disengages from the display enclosure and then remove the bezel (4). NOTE: The top edge of the display bezel contains double-sided adhesive.
Display panel Description Spare part number 17.3-in, FHD, AG, LED, WVA display panel 735367-001 17.3-in, HD, AG, LED, WVA display panel 735366-001 Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display panel cable (2). 4. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the display panel to the display hinge brackets. 5. Slide the display panel up and out of the display hinge brackets (2). To replace the remaining display assembly components, remove the display assembly from the computer. Reverse this procedure to install the display panel.
Webcam/microphone module Description Spare part number Webcam/microphone module (includes double-sided adhesive) 784208-001 Microphone module (includes double-sided adhesive) 735370-001 Before removing the webcam/microphone module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Top cover Description Spare part number Top cover 735587-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
72 3. Remove the two Torx T8M2.5x11.0 screws (1) and the nine Torx T8M2.5x6.0 screws (2) that secure the base enclosure to the top cover. 4. Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx T8M2.5x5.0 screws in the optical drive/upgrade drive bay (2). 5. Turn the computer right side up with the front toward you. 6. Open the computer as far as it will open.
7. Disconnect the following cables: (1) Function board ZIF connector cable (2) Power button board ZIF connector cable (3) TouchPad ZIF connector cable (4) Fingerprint reader board ZIF connector cable 8. Starting at the top right, release the top cover from the base enclosure (1).
9. Remove the top cover from the base enclosure (2). Reverse this procedure to install the top cover.
Multifunction board Description Spare part number Multifunction board (includes LED light pipe) 733639-001 Before removing the multifunction board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Turn the top cover upside down with the front toward you. 4. Remove the Phillips PM2.0×3.0 screw (1) that secures the multifunction board to the top cover. 5. Slide the multifunction board cable through the opening in top cover (2). 6. Remove the multifunction board and cable (3). Reverse this procedure to install the multifunction board.
Speakers Description Spare part number Speakers 733638-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Reverse this procedure to install the speakers. Fingerprint reader Description Spare part number Fingerprint reader (includes cable) 737730-001 Before removing the fingerprint reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the fingerprint reader (4). Reverse this procedure to install the fingerprint reader. Power button board Description Spare part number Power button board (includes cable) 733636-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Detach the power button board cable (2) from the top cover. (The power button board cable is attached to the top cover with double-sided tape.) 4. Remove the Phillips PM2.0×3.0 screw (3) that secures the power button board to the top cover. 5. Lift the bottom edge of the power button board, and then remove the power button board by sliding it up and away at an angle from the tab that secures it in place (4). Reverse this procedure to install the power button board.
Display assembly The display bezel, webcam/microphone module, microphone module, and display panel can be removed without removing the entire display assembly. See Display bezel on page 66, Webcam/microphone module on page 70, and Display panel on page 68 for more information. Description Spare part number 17.3-in, AG, FHD, LED, UWVA display assembly for use on computer models equipped with a webcam 784207-001 17.
82 2. Release the WLAN and WWAN antenna cables from the routing channel built into the base enclosure. 3. Turn the computer right side up with the front toward you. 4. Open the computer as far as it will open. 5. Release the WLAN and WWAN antenna cables through the opening in the base enclosure. 6. Close the computer. 7. Position the computer with the rear toward you. 8. Remove the four Torx T8M2.5×3.0 screws (1) that secure the hinge cover to the computer.
9. Remove the hinge cover (2). The hinge cover is available using spare part number 733634-001. 10. Remove the two Torx T8M2.5×7.0 screws that secure the display assembly to the computer. 11. Position the computer with the front toward you. 12. Open the computer as far as it will open. CAUTION: Support the display assembly when removing the display assembly screws in the following steps. Failure to support the display assembly can result in damage to the display assembly and other components. 13.
16. Disconnect the display panel cable from the system board (4). 17. Remove the two Torx T8M2.5×7.0 screws (1) that secure the display assembly to the computer. 18. Remove the display assembly (2). 19.
a. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the hinge assemblies to the display panel. b. Remove the hinge assemblies (2). The hinge assemblies are available in the Display Hinge Kit using spare part number 733634-001. 20. If it is necessary to remove the LVDS board: a. Disconnect the display panel cable (1) from the display panel. b. Disconnect the LVDS board cable (2) from the display panel. c. Remove the two Phillips PM1.5×3.
d. Remove the LVDS board (4). The LVDS board is available using spare part number 741282-001. 21. If it is necessary to replace the display panel cable: a. Detach the display panel cable (2) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape.) b. Remove the display panel cable (2). The display panel cable is available in the Cable Kit, 785212-001. Reverse this procedure to install the display assembly.
ExpressCard assembly Description Spare part number ExpressCard assembly 794578-001 Before removing the ExpressCard assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the ExpressCard assembly (5) by sliding it up and to the right at an angle. Reverse this procedure to install the ExpressCard assembly. Smart Card reader Description Spare part number Smart Card reader (includes cable) 742159-001 Before removing the Smart Card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Release the ZIF connector (3) to which the Smart Card reader cable is attached, and then disconnect the Smart Card reader cable from the system board. 4. Remove the Smart Card reader (4). Reverse this procedure to install the Smart Card reader. Audio/USB board Description Spare part number Audio/USB board (includes audio jack and USB port) 737732-001 Before removing the audio/USB board, follow these steps: 1. Shut down the computer.
1. Remove the four Phillips M2.5×4.0 screws (1) that secure the audio/USB board to the base enclosure. 2. Lift up on the left side of the board to disconnect it from the system board connector (2). 3. Remove the audio/USB board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the audio/USB board.
Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 735372-001 For use only with computer models equipped with dual-core processors 735371-001 Before removing the processor heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the heat sink (2). NOTE: Use the image below that best matches your model. NOTE: Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2). Replacement thermal paste and pads are included in the processor heat sink and processor spare part kits.
Reverse this procedure to install the processor heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4940MX 3.10-GHz (SC turbo up to 4.00-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 57-W) 778694-001 Intel Core i7-4910MQ 2.90-GHz (SC turbo up to 3.90-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, quad core, 8 threads, 47-W) 778693-001 Intel Core i7-4810MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 6.
2. Lift the processor (2) straight up and remove it. NOTE: When installing the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor.
Graphics subsystem heat sink NOTE: The graphics subsystem heat sink includes a fan and replacement thermal material.
4. Remove the graphics subsystem heat sink (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics subsystem heat sink and the graphics board each time the graphics subsystem heat sink is removed. Thermal material is used on the system board component closest to the fan (1) and the heat sink component that services it (2), as well as on the graphics board (3) and various locations on the graphics subsystem heat sink section (4) that services it.
98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the graphics subsystem heat sink. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material. Description Spare part number AMD FirePro W6170M 786689-001 NVIDIA K1100M N15P-Q1 785214-001 NVIDIA Quadro K5100M 781701-001 NVIDIA Quadro K4100M 781702-001 NVIDIA Quadro K3100M 781703-001 NVIDIA Quadro K2200M 786688-001 Before removing the graphics board, follow these steps: 1. Shut down the computer.
4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). 6. Remove the optical drive (see Optical drive on page 56) or upgrade bay hard drive (see Upgrade Bay hard drive on page 58). 7. Remove the keyboard (see Keyboard on page 61). 8. Remove the top cover (see Top cover on page 71). 9. Remove the graphics board fan/heat sink assembly (see Graphics subsystem heat sink on page 96). Remove the graphics board: 1. Remove the two Torx T8M2.5×4.
Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 785212-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Remove the power connector cable (6). Reverse this procedure to install the power connector cable. System board NOTE: All system board spare part kits include replacement thermal material.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 45). 5. Remove the service cover (see Service cover on page 47). 6. Remove the optical drive (see Optical drive on page 56) or upgrade bay hard drive (see Upgrade Bay hard drive on page 58). 7. Remove the keyboard (see Keyboard on page 61). 8. Remove the top cover (see Top cover on page 71). 9.
3. Remove the RJ-45 connector bracket (3). The RJ-45 connector bracket is available in the Bracket Kit, spare part number 737734-001. 4. Disconnect the power connector cable (1) and the speaker cable (2) from the system board. 5. Remove the six Torx T8M2.5×4.0 screws (3) that secure the system board to the base enclosure.
6. Lift up on the left side of the system board (4) until it rests at an angle, and then remove it by sliding it up and to the left at an angle. When replacing the system board, note the location of the thermal material on the system board (1) and the base enclosure (2). Reverse this procedure to install the system board.
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process. You will be given a confirmation screen before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.
8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: order.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 119. 2. b. Hard drive c.
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
10 Specifications Computer specifications Metric U.S. Width 41.60 cm 16.37 in Depth 27.20 cm 10.70 in Height (front to back) 3.40 cm to 4.00 cm 1.33 in to 1.57 in Weight 3.48 kg 7.67 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 10.25 A — 200 W 19.5 V dc @ 11.79 A — 230 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
11 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
1. From the Start screen, type backup, and then click Settings. 2. Click Save backup copy of your files with file history. File History windows are launched. 3. Follow the on-screen instructions to use file history to backup files. - or Click recovery to create a recovery drive using a USB flash drive. - or Click Windows 7 file recovery, and then click create a system image to create a system image. To create a backup using Backup and Restore in Windows 8.
To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type C, and then select Computer. NOTE: If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). 3.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen. 4. In Windows 8.0, select General from the PC settings screen. - or In Windows 8.1, select Update and Recovery , and then select Recovery. 5. Scroll the right-side choices down to display Remove everything and reinstall Windows. 6.
12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support. To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
After the installation is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
13 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. 2.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time. To immediately back up your information, click the Backup Now check box. NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 4. Click Save and Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tools > Backup Manager Restore. 2.
Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system. IMPORTANT: This option does not provide backups of your information.
14 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business Notebook PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third party utility designed to erase data from an SSD.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? firmware, and critical PC configuration data for select platforms that support HP Sure Start. Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 bytes No Yes Stores system date and time and noncritical data.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? Drivers & Downloads, and then follow the on-screen instructions.) How is data input into this memory? How is this memory write protected? management console or local applications that have been registered by an administrator to have access to the space. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Restore defaults. The Unified Extensible Firmware Interface (UEFI) BIOS an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality.
7. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. How can the Customer Secure Boot Key be reset? Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled Secure Boot and created a Customer Secure Boot Key, simply disabling Secure Boot will not clear the keys. You must also select to clear the Secure Boot Keys.
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
16 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter 16 AC adapter, spare part numbers 33, 35 AC adapter/battery light 13 accessory battery connector, identifying 17 audio, product description 3 audio-in (microphone) jack, identifying 15 audio-out (headphone) jack, identifying 15 audio/USB board removal 89 spare part number 25, 38, 89 B backup 137 Backup and Restore 126, 127, 133 backup tools 131 backups creating 132 recovering 133 base enclosure, spare part number 26, 39 battery removal 45 spare part numbers 26, 35, 45 battery release latc
E electrostatic discharge 42 esc key, identifying 10 Ethernet, product description 3 ExpressCard assembly removal 87 spare part number 25, 40, 87 ExpressCard bezel illustrated 31 ExpressCard slot 14 external media cards, product description 4 F f11 recovery 127, 135 fingerprint reader removal 78 spare part numbers 78 fingerprint reader bezel illustrated 31 fingerprint reader board 24 spare part number 38 fingerprint reader bracket illustrated 29 fingerprint reader, identifying 9 fn key, identifying 10 funct
O operating system, product description 5 optical drive precautions 42 product description 3 removal 56 spare part numbers 25, 33, 38, 56 optical drive eject button, identifying 15 optical drive, identifying 15 P packing guidelines 43 plastic parts 41 Plastics Kit components 31 spare part number 31, 36 pointing device product description 4 pointing stick 12 ports DisplayPort 14 product description 4 USB 14 power button board removal 79 spare part number 24, 36, 79 power button, identifying 8 power connector
Smart Card reader removal 88 spare part number 25, 38, 88 smart card slot 14 solid-state drive precautions 42 product description 2 removal 50 spare part numbers 25, 32, 50 solid-state drive, spare part numbers 40 speakers removal 77 spare part number 25, 36, 77 specifications computer 125 Startup Repair, using 133 static-shielding materials 44 system board removal 102 spare part numbers 24, 39, 102 System Diagnostics 111 T tools required 41 top cover removal 71 spare part number 24, 38, 71 TouchPad buttons
