User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Centrino are trademarks of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc. SD Logo is a trademark of its proprietor. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Getting to know your computer ...................................................................................................................... 5 Right ....
Using GPS (select models only) ........................................................................................................ 24 Using Bluetooth wireless devices ..................................................................................................... 24 Connecting to a wired network ........................................................................................................................... 26 Connecting to a local area network (LAN) .....................................
6 Power management ..................................................................................................................................... 43 Shutting down the computer .............................................................................................................................. 43 Setting power options ......................................................................................................................................... 44 Using power-saving states ..........
Removing a USB device ..................................................................................................................... 58 Using optional external devices .......................................................................................................................... 58 Using optional external drives .......................................................................................................... 59 8 Drives .............................................................
Locating the fingerprint reader ........................................................................................................ 76 10 Maintenance ............................................................................................................................................. 77 Adding or replacing memory modules ................................................................................................................ 77 Cleaning your computer ......................................
Using HP Sure Start ............................................................................................................................................. 97 13 Support ..................................................................................................................................................... 99 Contacting support .............................................................................................................................................. 99 Labels ...........
1 Welcome After you set up and register the computer, it is important to take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 19. ● Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 74.
Finding information You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Help and Support ● Operating system information To access Help and Support, select Start > Help and Support.
Resources For information about Limited Warranty* Warranty information To access this guide, select Start > Help and Support > User guides > View Warranty Information. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
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2 Getting to know your computer Right Component Description (1) Memory card reader Reads optional memory cards that store, manage, share, or access information. (2) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Component 6 Description (5) Optical drive eject button (select models only) Releases the optical drive disc tray. (6) External monitor port Connects an external VGA monitor or projector.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 2.
Component 8 Description (7) Smart card slot Supports optional smart cards. (8) ExpressCard slot (select models only) Supports optional ExpressCards.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones(2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures photographs.
Top TouchPad Component 10 Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button (select models only) Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (3) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on.
Buttons, speakers, and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component ENWW Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows button Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Bottom Component 14 Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service door release lock Locks the service door. (7) Service door release latch Releases the service door on the computer.
Component (8) Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (9) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Front Component (1) Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (2) (3) (4) Power light AC adapter/Battery light Hard drive light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.
Rear Component Description (1) RJ-45 (network) jack Connects a network cable. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. ENWW (3) Power connector Connects an AC adapter. (4) AC adapter light ● White: The computer is connected to external power. ● Off: The computer is not connected to external power.
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3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
To turn off wireless devices using HP Connection Manager: ▲ Right-click the HP Connection Manager icon in the notification area, at the far right of the taskbar, and then click the power button next to the desired device. -orSelect Start > All Programs > Productivity and Tools > HP Connection Manager, and then click the power button next to the desired device.
For more information, access Help and Support by selecting Start > Help and Support. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably.
Configuring a wireless router For help in configuring a wireless router, see the information provided by your router manufacturer or your ISP. NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs.
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. NOTE: The SIM in your computer may look slightly different from the illustration in this section. NOTE: See the image on the battery bay to determine which way the SIM should be inserted into your computer. 8. Replace the battery. NOTE: 9. HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. 10. Reconnect external devices. 11. Turn on the computer.
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help.
Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Select computer models have special action key or hot key functions on the keyboard to perform routine tasks.
Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. You can also view demonstrations of TouchPad gestures. To access Mouse Properties: ● Select Start > Devices and Printers.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● ENWW Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
NOTE: Using 2-finger click is the same action as using right-click with the mouse. ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Rotating (select models only) Rotating allows you to turn items such as photos. ● ENWW Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.
Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● 32 Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Identifying the hot keys A hot key is a combination of the fn key and either the esc key or one of the function keys .
Using keypads The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric keypad, see Keys on page 13.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting headphones You can connect wired headphones to the headphone jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer.
Webcam (select models only) Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording.
VGA The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press fn+f4 to alternate the screen image between 4 display states: ● PC screen only: View the screen image on the computer only.
DisplayPort (select models only) The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).
Connecting a Thunderbolt DisplayPort device The Thunderbolt DisplayPort connects an optional high-resolution display device or a high-performance data device. This port delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: Thunderbolt is new technology. Install all the latest drivers for your Thunderbolt device before connecting the device to the Thunderbolt DisplayPort.
NOTE: With an AMD graphics controller, you can connect up to 6 external display devices. To set up multiple displays, follow these steps: 1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. 2. Connect your external display devices to the VGA ports, or DisplayPorts on the hub. 3.
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6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen. Using the power meter and power settings The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of remaining battery charge and the current power plan, point over the power meter icon.
● Battery Check tool to test battery performance ● Information on calibration, power management, and proper care and storage to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. Using Battery Check Help and Support provides information on the status of the battery installed in the computer. To run Battery Check: 1.
● The battery light (select models only) indicates a low or critical battery level. – or – ● The power meter icon in the notification area shows a low or critical battery notification. NOTE: For additional information about the power meter, see Using the power meter and power settings on page 45. If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information.
Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch (1) to release the battery. 3. Lift the battery (2) to remove it (3).
Disposing of a user-replaceable battery (select models only) WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the user guides, select the Start > Help and Support > User Guides. To access battery information, select Start> Help and Support > Learn > Power Plans: Frequently Asked Questions.
● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries. 1. Shut down the computer. 2. Remove the battery on the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly.
To manage your switchable graphics settings: 1. Right-click on the Windows desktop, and then select Configure Switchable Graphics. 2. Click the Power tab, and then select Switchable Graphics. Switchable graphics assigns individual applications to either Performance mode or Power Saving mode, based on power requirements.
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7 External cards and devices Using memory card readers (select models only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page 5.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for the card.
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external memory cards, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting an ExpressCard. Do not move or transport the computer when an ExpressCard is in use. NOTE: The following illustration may look slightly different than your device. The ExpressCard slot may contain a protective insert. To remove the insert: 1.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the ExpressCard. 1. Save your information and close all programs associated with the ExpressCard. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar, and then follow the on-screen instructions. 3. Release and remove the ExpressCard: a. Gently press in on the ExpressCard (1) to unlock it. b.
Inserting a smart card 1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated. 2. Follow the on-screen instructions for logging on to the computer using the smart card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn on the device. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord.
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8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. Observe these precautions when handling drives: ● Before removing or installing a drive, shut down the computer. If you are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down.
Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, hard drive, and other components. 1. Remove the battery (see Removing a battery on page 48). 2. With the battery bay toward you, slide the service door release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door. NOTE: 3.
4. With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the right to lock the service door (5). NOTE: If you do not want to use the optional screw, you can store it inside the service door. 5. Insert the battery (see Inserting a battery on page 47).
6. Loosen the 3 hard drive screws (1). Open the hard drive latch (2), and then remove the cover (3). 7. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay. Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: 64 1. Insert the hard drive into the hard drive bay at an angle (1), and then lay the hard drive flat in the hard drive bay . 2.
4. Replace the service door (see Replacing the service door on page 62). 5. Insert the battery (see Inserting a battery on page 47). 6. Connect AC power and external devices to the computer. 7. Turn on the computer. Improving hard drive performance Using Disk Defragmenter As you use your computer over time, the files on the hard drive become fragmented.
● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP 3D DriveGuard.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Automatic DriveLock passwords are enabled in Computer Setup.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. ● The owner of the user password should be the day-to-day user of the protected hard drive.
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1.
6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 7. Use a pointing device or the arrow keys to select Disable protection. 8. Type your master password, and then press enter. 9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
3. Use a pointing device or the arrow keys to select Security > Hard Drive Tools > Automatic DriveLock, and then press enter. 4. Enter the BIOS Administrator password, and then press enter. 5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 6. Use a pointing device or the arrow keys to select Disable protection. 7.
Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer left the factory. To be sure that all available updates are installed on the computer, observe these guidelines: 1.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, be sure the computer has the most recent BIOS version, and update the BIOS if needed. See Updating the BIOS on page 91.
a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service door (see Replacing the service door on page 62). 8. Insert the battery (see Inserting a battery on page 47). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to be sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software.
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11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications.
Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Windows disk. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Create button to start the burning process.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only). Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up.
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 87. 3.
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item. ● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
Click Download, and then select Run.
Using HP Sure Start Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Your computer ships with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration. For more information, go to http://www.hp.
98 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW
13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ENWW ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
14 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
A Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media cards, such as memory cards, from the computer. ◦ Turn off and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information.
104 Appendix A Traveling with or shipping your computer ENWW
B Troubleshooting Troubleshooting resources ● Access website links and additional information about the computer through Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences.
● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution. b. Specify a primary display and a secondary display.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
110 Appendix C Electrostatic discharge ENWW
Index Symbols/Numerics 2-finger click TouchPad gestures 30 2-finger pinch zoom TouchPad gesture 30 A AC adapter lights, identifying 17 AC adapter, testing 49 AC adapter/battery light 16 accessory battery connector, identifying 14 administrator password 68 antivirus software 74 audio functions, checking 36 audio-in (microphone) jack, identifying 5 audio-out (headphone) jack, identifying 5 Automatic DriveLock password entering 73 removing 73 B Backup and Restore 85 backup tools 83 backups creating 85 recover
ExpressCard configuring 54 defined 54 inserting 55 removing 56 removing insert 55 ExpressCard slot 8 external AC power, using 49 external devices 58 external drive 59 external monitor port 6, 38 switching screen image 33 using 33 HP 3D DriveGuard 65 HP Client Security 75 HP Mobile Broadband, disabled 23 HP Recovery Disc Creator, using 84 HP Recovery partition checking for presence 87 using for recovery 87 HP Sure Start 97 hubs 57 F f11 recovery 87 fingerprint reader 76 fingerprint reader, identifying 12 f
O operating environment 102 optical drive 59 optical drive eject button, identifying 6 optical drive, identifying 5 optional external devices, using 58 P passwords administrator 68 BIOS administrator 69 DriveLock 70 user 68 pointing devices, setting preferences 28 pointing stick 10 ports DisplayPort 7, 39 external monitor 6, 38 Miracast 41 USB 7 USB 3.
volume adjusting 35 buttons 35 keys 35 volume keys, identifying 33 W webcam 9, 37 webcam, identifying 9 Windows 7 operating system DVD creating 84 using for restore 87 Windows 7 operating system media creating 84 using for restore 87 Windows button, identifying 13 Windows Startup Repair, using 86 wireless antennas, identifying 9 wireless button 19 wireless certification label 100 wireless controls button 19 operating system 19 wireless light 11, 16, 19 wireless network (WLAN) connecting 22 corporate WLAN
