HP LaserJet Pro MFP M329, M428-M429 User Guide www.hp.com/videos/LaserJet www.hp.com/support/ljM329MFP www.hp.com/support/ljM428MFP www.hp.
HP LaserJet Pro MFP M329, M428-M429 User Guide
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Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Warning icons ............................................................................................................................................................................ 1 Potential shock hazard ...........................................................................
Load and print envelopes ..................................................................................................................................................... 28 Introduction ........................................................................................................................................................ 28 Print envelopes ..................................................................................................................................................
Additional print tasks ........................................................................................................................................ 51 Store print jobs on the printer to print later or print privately ........................................................................................ 52 Introduction ........................................................................................................................................................ 52 Before beginning .....
Method two: Set up the Scan to Email feature via the HP Embedded Web Server ................................ 72 Step one: Access the HP Embedded Web Server (EWS) ......................................................... 72 Step two: Configure the Scan to Email feature ........................................................................ 72 Set up Scan to Network Folder .........................................................................................................................................
Create, edit, and delete phone book entries ...................................................................................................................... 94 Create and edit individual phone-book entries ............................................................................................ 94 Create and edit group phone-book entries ................................................................................................... 94 Delete phone book entries ..................................
For printers with fax capability ................................................................................................. 114 Order supplies .................................................................................................................................................. 114 Printer does not pick up paper or misfeeds .................................................................................................................... 116 Introduction ..................................
Introduction ...................................................................................................................................................... 162 Check the scanner glass for dirt and smudges .......................................................................................... 162 Check the paper settings ............................................................................................................................... 163 Check the image adjustment settings ...........
Solve general fax problems ........................................................................................................................... 177 Faxes are sending slowly ........................................................................................................... 177 Fax quality is poor ...................................................................................................................... 177 Fax cuts off or prints on two pages .........................................
1 Printer overview Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. ● Warning icons ● Potential shock hazard ● Open source license ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM329MFP, www.hp.
● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Potential shock hazard Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard. ● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
Printer views Identify parts on the printer and buttons on the control panel. ● Printer front view ● Printer back view ● Control panel view Printer front view Identify the parts on the front of the printer.
Number Description 10 Output bin 11 Walk-up USB port (for printing and scanning without a computer) Printer back view Identify the parts on the back of the printer.
Control panel view Identify the buttons and features on the touchscreen control panel. ● How to use the touchscreen control panel The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens. NOTE: For more information about the printer control panel features, go to www.hp.
Number Item 6 Description Scan icon: Touch this icon to open the Scan menus: ● Scan to USB Drive ● Scan to Network Folder ● Scan to E-mail ● Scan to Computer ● Scan to SharePoint 7 Print icon: Touch this icon to open the Print menus. 8 Fax icon: Touch this icon to open the Fax menus. 9 Apps icon: Touch this icon to open the Apps menu to print directly from select Web applications. 10 Home screen dashboard display icons See the table that follows for a description of the icons.
Table 1-1 Home screen icons (continued) Icon Purpose Paper Setup icon: Opens the Paper Setup menu, where you can configure the default Paper Size and Paper Type for the paper trays. Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume. ECO icon: Allows you to configure some of the printer environmental features. How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel.
Printer specifications Review hardware, software, and printer environment specifications. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM329MFP, www.hp.
Table 1-3 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this operating system as part of the software installation.2 Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this operating system as part of the software installation.
Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
Table 1-5 Dimensions for the M329, M428, and M429 models (continued) Measurement Printer fully closed Printer fully opened 2. Depth 390 mm (15.3 in) 839 mm (33 in) 3. Width 420 mm (16.5 in) 453 mm (17.8 in) Weight (with cartridges) 12.9 kg (28.4 lb) 12.9 kg (28.4 lb) 3 3 1 3 1 2 2 3 Table 1-6 Dimensions for the optional 550-sheet tray 12 Measurement Tray fully closed Tray fully open 1. Height 131 mm (5.1 in) 131 mm (5.1 in) 2. Depth 357 mm (14 in) 781 mm (30.8 in) 3.
3 3 1 1 HEWL HE WLET ETT-P T-PAC ACKA KARD RD 1 2 2 2 3 2 3 Table 1-7 Dimensions for the printer with the optional 550-sheet tray Measurement Printer fully closed Printer fully opened 1. Height 452 mm (17.8 in) 706 mm (27.8 in) 2. Depth 390 mm (15.3 in) 839 mm (33 in) 3. Width 420 mm (16.5 in) 453 mm (17.8 in) Weight (with cartridge) 16.6 kg (36.6 lb) 16.6 kg (36.
Table 1-8 Operating environment specifications Environment Recommended Allowed Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F) Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.
2 Paper trays Discover how to load and use the paper trays, including how to load special items such as envelopes.
Load paper to Tray 1 Review the following information about loading paper to Tray 1. ● Introduction ● Load Paper Tray 1 ● Tray 1 paper orientation Introduction The following information describes how to load paper into Tray 1. Load Paper Tray 1 This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. CAUTION: 16 To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down. 2.
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximumheight indicators. For information about how to orient the paper, see Tray 1 paper orientation on page 18.
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper. 7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray. Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-1 Tray 1 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge leading into the printer 123 Letterhead or preprinted 2-sided printing Face-down Top edge leading into the printer 321 ENWW Load paper to Tray 1 19
Load paper to Tray 2 Review the following information about loading paper to Tray 2. ● Introduction ● Load Paper Tray 2 ● Tray 2 paper orientation Introduction The following information describes how to load paper into Tray 2. Load Paper Tray 2 This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1. 1.
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used. 8.5 A4 / A5 B5 2 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used.
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 22. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.
Table 2-2 Tray 2 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-down Top edge toward the front of the tray 1 123 2 Letterhead or preprinted 2-sided printing Face-up Top edge toward the front of the tray 1 123 2 ENWW Load paper to Tray 2 23
Load paper to Tray 3 Review the following information about loading paper to Tray 3. ● Introduction ● Load Paper Tray 3 (optional) ● Tray 3 paper orientation Introduction The following information describes how to load paper into Tray 3. Load Paper Tray 3 (optional) This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. 1.
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used. 8.5 A4 / A5 B5 3 3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used.
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on page 26. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.
Table 2-3 Tray 3 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-down Top edge at the front of the tray 1 2 1 2 3 3 3 Letterhead or preprinted 2-sided printing Face-up Top edge at the front of the tray 1 2 3 123 3 ENWW Load paper to Tray 3 27
Load and print envelopes Review the following information about loading and printing envelopes. ● Introduction ● Print envelopes ● Envelope orientation Introduction The following information describes how to load and print envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
Table 2-4 Envelope orientation Tray How to load Tray 1 Face-up Short, postage-end leading into the printer ENWW Load and print envelopes 29
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3 Supplies, accessories, and parts Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
Order supplies, accessories, and parts Review details about ordering supplies, accessories and parts for your printer. ● Ordering ● Supplies and accessories ● Customer self-repair parts Ordering Find information and links for ordering supplies, parts, and accessories for your printer. Ordering option Ordering information Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.
Table 3-1 Supplies (continued) Item Description Cartridge number Part number HP 59X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement black toner cartridge 59X CF259X Standard-capacity replacement black toner cartridge 76A CF276A High-capacity replacement black toner cartridge 76X CF276X Standard-capacity replacement black toner cartridge 77A CF277A High-capacity replacement black toner cartridge 77X CF277X M428 models only.
Table 3-3 Customer self-repair parts Item Description Self-replacement options Part number Multipurpose tray roller Replacement tray roller Mandatory RL2-0656-000CN 250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN Tray 2 paper pickup roller assembly Replacement Tray 2 pickup rollers Mandatory RM2-5452-000CN Tray 3 paper pickup roller assembly Replacement
Configure the HP toner-cartridge-protection supply settings A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
Enable or disable the Cartridge Policy feature The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the EWS Home page, click the Settings tab. 3.
Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges that are associated with the printer from being stolen and used in other printers. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Wireless icon to view the printer's IP address or host name. or the Ethernet icon b.
Replace the toner cartridge Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems. ● Toner cartridge information ● Remove and replace the cartridge Toner cartridge information Review details about ordering replacement toner cartridges. The printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary.
Table 3-4 Supplies (continued) Item Description Cartridge number Part number HP 76X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement black toner cartridge 76X CF276X Standard-capacity replacement black toner cartridge 77A CF277A High-capacity replacement black toner cartridge 77X CF277X M428 models only. For use in China and India only HP 77A Black Original LaserJet Toner Cartridge M329 and M429 models only.
Remove and replace the cartridge Follow these steps to replace the toner cartridge. 1. Press the front door release button. 1 2 2. 42 Open the front door.
ENWW 3. Remove the used toner cartridge from the printer. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging. 5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
44 6. Hold both ends of the toner cartridge and rock it 5-6 times. 7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated. 8. Close the front door.
4 Print Print using the software, or print from a mobile device or USB flash drive.
Print tasks (Windows) Learn about common printing tasks for Windows users. ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows. 1.
NOTE: ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job.
4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. Select the paper type (Windows) When you print from a software application using the Print option, you can set the paper type you are using for your print job.
Print tasks (macOS) Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet. ● How to print (macOS) ● Automatically print on both sides (macOS) ● Manually print on both sides (macOS) ● Print multiple pages per sheet (macOS) ● Select the paper type (macOS) ● Additional print tasks How to print (macOS) Use the Print option from a software application to select the printer and basic options for your print job.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex check box, and select a binding option. 5. Go to the printer, and remove any blank paper that is in Tray 1. 6.
NOTE: 5. This list contains the master set of options available. Some options are not available on all printers. ● Media Type: Select the option for the type of paper for the print job. ● Print Quality: Select the resolution level for the print job. ● EconoMode: Select this option to conserve toner when printing drafts of documents. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/ljM329MFP, www.hp.
Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time.
2. Insert the USB flash drive into the rear USB port. Figure 4-1 Insert USB flash drive A message displays on the control panel warning that the USB drive will be formatted. Select OK to complete the procedure. 3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use. From a software program, select the Print option, select your printer from the list of printers, and do the following: ● Windows: Select Properties or Preferences.
Create a stored job (Windows) Store jobs on the USB flash drive for private or delayed printing. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then select Properties or Preferences. NOTE: 3. ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. Click the Job Storage tab.
1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. Click Show Details or Copies & Pages, and then click the Job Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu. 4. 5. In the Mode drop-down list, select the type of stored job. ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
56 4. To adjust the number of copies, touch the box to the left of the Print button and then enter the number of copies using the touch keypad. Touch Done to close the keypad. 5. Touch Print to print the job.
Delete a stored job When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are overwritten. If the memory on the USB flash drive is full, the following message displays on the printer control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again. Existing stored jobs must be deleted before additional print jobs can be stored.
Mobile printing Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. ● Introduction ● Wi-Fi Direct printing (wireless models only) ● HP ePrint via Email ● AirPrint ● Android embedded printing Introduction Review the following information about mobile printing. To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.
Wi-Fi Direct printing (wireless models only) Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. ● To turn on Wi-Fi Direct ● Change the printer Wi-Fi Direct name NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Change the printer Wi-Fi Direct name Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): ● Step one: Open the HP Embedded Web Server ● Step two: Change the Wi-Fi Direct name Step one: Open the HP Embedded Web Server Use the EWS to manage your printer from a computer instead of the printer control panel. Your printer must be connected to an IP-based network before you can access the EWS. 1.
3. On the Setup Web Services screen, read the terms of use agreement, and then touch Yes to accept the terms and enable HP Web Services. The printer enables Web Services and then prints an information page. The information page contains the printer code that is necessary to register the printer at HP Connected. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
Print from a USB flash drive Learn how to print directly from a USB flash drive. ● Introduction ● Print USB documents Introduction This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port that is located below the control panel. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .
5 Copy Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the Web.
Copy on both sides (duplex) The printer allows you to copy a two-sided document. You can select an automatic or manual method, depending on if you copy from a document feeder or from the scanner glass. ● Copy on both sides automatically ● Copy on both sides manually Copy on both sides automatically Use the automatic document feeder to copy a two-sided document without manual intervention. 1.
1. Place the ID card onto the scanner glass, near the icon at the back left corner, and slightly away from the edges of the scanner glass. 2. Close the scanner lid. 3. From the Home screen on the printer control panel, touch the Copy icon. 4. Touch the ID Card icon. 5. Select the copy orientation and tray settings, and then touch Copy. 6. Follow the prompts on the control panel screen to copy the first side of the ID card and then turn the card over to copy the other side.
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6 Scan Scan using the software, or scan directly to email, a USB flash drive, a network folder or another destination.
1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Set up Scan to Email The Scan to Email feature allows you to scan a document and send it directly to one or more email addresses. The printer must be connected to a network, and the Scan to Email feature must be set up by a network administrator before it can be used.
2. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
13. When the Congratulations message displays, click Finish to complete the configuration. 14. The Outgoing Email Profiles dialog now shows the newly added sender email profile. Click Close to exit the wizard.
Method two: Set up the Scan to Email feature via the HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Email feature. This method is available for all supported operating systems. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to Email feature Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Set up Scan to Network Folder The Scan to Folder feature allows you to scan a document directly to network folder. The printer must be connected to a network, and the Scan to Folder feature must be set up by a network administrator before it can be used.
2. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Scan, and then select Scan to Network Folder Wizard.
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in to the computer, and then click Next. 9. On the 3. Configure page, select the default scan settings by completing the following task, and then click Next. a. From the Document Type drop-down, select the default file format for scanned files. b. From the Color Preference drop-down, select Black & White or Color. c. From the Paper Size drop-down, select the default paper size for scanned files. d.
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is available for all supported operating systems. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to Network Folder feature Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Set up Scan to SharePoint Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan and save files to a SharePoint site from the printer. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Set up Scan to SharePoint NOTE: Scan to SharePoint is not supported with SharePoint 365. Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Set up Scan to Computer (Windows) Follow the procedure if this feature has been disabled, and you want to enable it. ● Enable scanning to a computer (Windows) This feature is available for Windows only. IMPORTANT: For security purposes, scanning remotely is disabled by default. To enable this feature, in the Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select the Enable checkbox beside Scan from a Computer or Mobile Device, and then click Apply.
7. ● To preview the scan, touch the Preview icon depending on the printer model). ● For additional scan options, touch the Settings icon Touch Save or Touch to Preview (the scan preview option varies . . Scan to email Use the printer control panel to scan a file directly to an email address or contact list. The scanned file is sent to the address as an email message attachment.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. From the Home screen on the printer control panel, touch the Scan icon, and then touch the Network Folder icon. 3. In the list of network folders, select the folder to which you want to save the document. 4. If prompted, enter the PIN. 5. Select a file type from the Save As list. 6. Touch and use the keypad to assign a name to the scanned file. Touch Done. 7.
Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. The printer software must be running before you scan. 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. From the Home screen on the control panel, touch the Scan icon. 3. Swipe right and then touch the Computer icon. 4. Select the computer you want to scan to. 5.
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7 Fax Configure the fax features, and send and receive faxes using the printer.
Connect and configure the printer for fax Before using the printer to fax, connect the printer to a telephone line and configure the fax settings. ● Connect the printer to a telephone line ● Configure the printer for fax Connect the printer to a telephone line This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line. ▲ Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
Configure the printer for fax Use this information to configure the fax settings after the printer is connected to a phone line.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . 2. Touch Preferences, and then touch Date and Time. 3. Touch Set the Date, swipe each column to set the month, day, and year, and then touch Done. 4. Touch Set the Time, swipe each column to set the hour, minute, and AM/PM setting, and then touch Done. 5. Touch the Back button 6. Touch Preferences, and then scroll to and touch Fax Header. 7.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the EWS Home page, click the Fax tab. 3. Follow the on-screen instructions to configure the fax settings. Configure for stand-alone fax Configure the printer to use as a stand-alone fax machine without connecting it to a computer or a network. 1.
5. 6. Configure the Rings to Answer setting on the printer: a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . b. Scroll to and touch Fax Setup, and then touch Preferences. c. Scroll to and touch Rings to Answer, select the number of rings, and then touch Done to return to the Preferences menu.
Send a fax Send a fax from the printer or a third-party software program. Learn how to use speed dials and group-dial entries.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon. 3. Touch Send Now. 4. Enter the fax number using the touch keypad, and then touch Send. Fax from the document feeder Fax a document using the document feeder. 1. Insert the originals into the document feeder face-up. CAUTION: To prevent damage to the printer, do not use an original that contains correction tape, correction fluid, paper clips, or staples.
2. Adjust the paper guides until they are snug against the paper. 123 3. From the Home screen on the printer control panel, touch the Fax icon. 4. Touch Send Now. 5. Enter the fax number using the touch keypad, and then touch Send. The printer sends the fax. Schedule a fax to be sent later Use the printer control panel to schedule a fax to be automatically sent at a future time within the next 24 hours.
123 2. From the Home screen on the printer control panel, touch the Fax icon. 3. Touch Send Now. 4. Touch the Phone Book icon 5. Touch the local phone book, touch the name of the individual or group entry that you want to use, and then touch Select. 6. Touch Send to send the fax. . Send a fax from the software (Windows) Fax a document using the HP Fax software in Windows. The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. 2.
Send a fax from a third-party software program, such as Microsoft Word If you created a document using a third-party software program, such as Microsoft Word, you can fax the document directly from the software. 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. ENWW 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the printer.
Create, edit, and delete phone book entries You can store frequently dialed fax numbers in the phone book as individual entries, or a group of entries. ● Create and edit individual phone-book entries ● Create and edit group phone-book entries ● Delete phone book entries Create and edit individual phone-book entries Add new individual entries to the phone book, or edit existing entries. 1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon. 2.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon. 2. Swipe right and then touch the Phone Book icon. 3. Touch Local Phone Book, and then scroll to and touch the name of the contact or group that you want to delete. 4. On the Edit Contact or Edit Group screen, touch Delete, and then touch Yes to confirm that you want to delete the contact. Reprint a received fax from the printer memory Received faxes that are not printed are stored in the printer's memory.
96 Chapter 7 Fax ENWW
8 Manage the printer Utilize management tools, security and energy-conservation settings, and firmware updates for the printer.
1. From the Home screen on the printer control panel, swipe right and then touch Apps. 2. Touch the print app that you want to use. For more information about individual print apps and to create an account, visit HP Connected. With an HP Connected account, you can add, configure, or remove print apps, and set the order in which the apps appear on your printer control panel. NOTE: The HP Connected website might not be available in all countries/regions. You can also turn off print apps using the EWS.
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
1. From the Home screen on the printer control panel, touch the Wireless icon view the printer's IP address or host name. or the Ethernet icon to 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website.
Table 8-1 HP Embedded Web Server tabs (continued) ENWW Tab or section Description Scan tab ● Scan to Computer (MFP models only) ● Scan to Email ● Scan to Network Folder ● Scan to Sharepoint ● Scan to USB ● Address Book Copy/Print tab ● Copy Provides the ability to change default copy and print settings from your computer.
Table 8-1 HP Embedded Web Server tabs (continued) Tab or section Description Tools tab ● Product Information ● Reports ● Utilities ● Backup and Restore ● Printer Restart ● Printer Updates ● Power Management ● Preferences ● Supplies ● Control Panel Customization ● Security ● Email Alerts ● Restore Defaults ● Firewall Settings tab 102 Chapter 8 Manage the printer ENWW
Configure IP network settings Review the following information about configuring IP network settings. ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the information in the following sections to configure the printer network settings.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If a message displays in the web browser indicating that the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. On the EWS Home page, click the Network tab. 3.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon Setup icon . 2. Touch Network Setup. 3. Touch Ethernet Settings, and then touch Link Speed. 4. Select one of the following options: Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
Printer security features Review the following information about the printer security features. ● Introduction ● Assign or change the system password using the Embedded Web Server Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Energy-conservation settings Learn about the energy-conservation settings that are available on your printer. ● Introduction ● Print with EconoMode ● Set the Sleep Mode setting ● Set the Shutdown Mode setting ● Set the Disable Shutdown setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
NOTE: After the printer shuts down, the power consumption is 1 watt or less. 1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . 2. Scroll to and open the following menus: 3. 1. Power Management 2. Shutdown Mode Touch an option to specify the amount of time the printer must be inactive before it shuts down.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. ● Method one: Update the firmware using the control panel ● Method two: Update the firmware using the HP Printer Update utility There are two supported methods to perform a firmware update on this printer.
1. Go to www.hp.com/go/support, click Software and Drivers, and then click Printer. 2. In the text field, type the printer name, click Submit, and then click your printer model from the list of search results. 3. In the Firmware section, locate the Firmware Update file. 4. Click Download, and then click Run. 5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click Update. 6.
9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support.
Table 9-1 HP support options Support option Contact information Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support. Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM329MFP, www.hp.com/support/ ljM428MFP, or www.hp.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Understand the cartridge-related messages on the control panel and what actions to take. ● Change the “Very Low” settings ● Order supplies Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge. ● Change the "Very Low" settings from the control panel ● For printers with fax capability Change the "Very Low" settings from the control panel Determine how the printer will notify you about very low cartridge levels. 1.
Table 9-2 Options for ordering supplies (continued) ENWW Ordering options Contact information Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. ● Introduction ● The printer picks up multiple sheets of paper ● The printer does not pick up paper ● The document feeder jams, skews, or picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described above. 4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 7. Make sure the printing environment is within recommended specifications. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside of the printer. 2.
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
The document feeder jams, skews, or picks up multiple sheets of paper Try the suggested fixes if the document feeder is jamming, skewing pages, or picking up multiple sheets of paper at a time. NOTE: This information applies to MFP printers only. ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
Clear paper jams Review the following information about clearing paper jams.
5. 1. Printer Maintenance 2. Print Quality Tools 3. Cleaning Page Print a configuration page to test the printer: a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . b. Open the following menus: 1. Reports 2. Printer Configuration Report If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have been printed. Clear paper jams in the document feeder Use the following procedure to check for paper in all possible jam locations related to the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. ENWW 1. Open the document feeder cover. 2. Gently pull the jammed paper out.
3. Close the document feeder cover. Make sure it is completely closed. 4. Open the document feeder tray cover. 5. Gently pull the jammed paper out.
6. Close the document feeder tray cover. 7. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid. Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. ▲ ENWW Slowly pull the jammed paper out of the printer.
Clear paper jams in Tray 2 Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer. 2 2. Remove the paper from the tray, and discard any damaged paper.
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. A4 11 B5 2 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 2 5. Reinsert and close the tray.
6. Press the front door release button. 1 2 7. Open the front door. 8. Remove the toner cartridge.
9. Lift the jam-access cover. 10. Remove any jammed paper. 11. Install the toner cartridge.
12. Close the front door. Clear paper jams in Tray 3 Use the following procedure to check for paper in all possible jam locations related to Tray 3. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper. 1 2 3 3 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place. A4 11 B5 3 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
5. Reinsert and close the tray. 1 2 3 3 6. Press the front door release button. 1 2 3 7. Open the front door.
8. Remove the toner cartridge. 3 9. Lift the jam-access cover. 10. Remove any jammed paper.
11. Install the toner cartridge. 3 12. Close the front door. 3 Clear paper jams in the toner cartridge or fuser area Use the following procedure to check for paper in all possible jam locations in the toner cartridge or fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Press the front door release button.
1 2 ENWW 2. Open the front door. 3. Remove the toner cartridge.
4. Lift the jam-access cover. 5. If jammed paper is visible, remove any jammed paper. 6. Install the toner cartridge.
7. Close the front door. 8. If no paper was jammed inside the print cartridge door, press the front door release button.
9. Open the front door and the rear door. 10. If jammed paper is visible, remove any jammed paper from the rear door area.
11. Close the rear door and the front door. Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations related to the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. ENWW If paper is visible in the output bin, grasp the leading edge and remove it.
1 2 2. Press the front door release button. 1 2 3. Open the front door. 4. Lift the scanner assembly.
ENWW 5. Remove any jammed paper. 6. Close the scanner assembly. 7. Open the rear door.
8. Remove any jammed paper from the rear door area. 9. Close the rear door and the front door.
Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Completely remove Tray 2 from the printer. 2 2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper.
4. Close the duplex pan. 1 5. Reinsert Tray 2. 1 2 6. Press the front door release button.
ENWW 7. Open the front door. 8. Close the front door.
Resolving print quality problems Review the following information about resolving print quality problems. ● Introduction ● Troubleshoot print quality ● Troubleshoot image defects Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality.
Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented.
Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of other replaceable maintenance parts. ● Step one: Print a supplies status page ● Step two: Check supplies status Step one: Print a supplies status page Use the control panel menus to print a supplies status page. 1.
3. 1. Printer Maintenance 2. Print Quality Tools 3. Cleaning Page When prompted, load plain Letter or A4 size paper, and then touch OK. A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints. Visually inspect the toner cartridge or cartridges Follow these steps to inspect each toner cartridge: 1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage.
Check paper and the printing environment Use the following information to check the paper selection and the printing environment. ● Step one: Use paper that meets HP specifications ● Step two: Check the environment ● Step three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports.
3. Select the tray to adjust, and then touch Print Test Page to print the report. 4. Follow the instructions on the printed pages. 5. Touch Print Test Page again to verify the results, and then make further adjustments if necessary. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: ● Select the 600 dpi option, if available. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option, if available. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
Table 9-4 Image defects table quick reference Sample Description Possible solutions Table 9-11 Light print on page 159 Table 9-9 Gray background or dark print on page 158 Table 9-7 Blank page — No print on page 156 Table 9-6 Black page on page 156 Table 9-5 Banding defects on page 155 Table 9-13 Streak defects on page 161 Table 9-8 Fixing/fuser defects on page 157 Table 9-10 Image placement defects on page 158 Table 9-12 Output defects on page 160 154 Chapter 9 Solve problems ENWW
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing. 2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge. 3.
Table 9-6 Black page Sample Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge. 4. If the issue persists, go to support.hp.com. Table 9-7 Blank page — No print Sample 156 Chapter 9 Solve problems Description Possible solutions The page is completely blank and contains no printed content. 1.
Table 9-8 Fixing/fuser defects Sample Description Possible solutions Slight shadows or offsets of the image are repeated down the page. The repeated image might fade with each recurrence. 1. Reprint the document. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. 1. Reprint the document. 2. Check the paper type in the paper tray and adjust the printer settings to match.
Table 9-9 Gray background or dark print Sample Description Possible solutions The image or text is darker than expected and/or the background is gray. 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5.
Table 9-11 Light print Sample ENWW Description Possible solutions The printed content is light or faded on the entire page. 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6.
Table 9-12 Output defects Sample Description Possible solutions Printed pages have curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: 1. Reprint the document. 2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. ● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages.
Table 9-13 Streak defects Sample Description Light vertical streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the issue persists, go to support.hp.com.
Improve copy and scan image quality Learn how to improve the quality of copies and scanned images, and how to properly clean the scanner glass.
Check the paper settings Follow these steps to check the paper settings on the printer control panel. 1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . 2. Scroll to and touch Paper Setup, and then touch the name of the tray you are printing from. 3. Touch Paper Size, and then touch the paper size option that matches the size of paper in the tray. 4.
Check the scanner resolution and color settings on the computer If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs.
Table 9-14 Resolution and color guidelines (continued) Intended use Recommended resolution Recommended color settings Print (graphics or text) 600 ppi for complex graphics, or if you want to significantly enlarge the document ● Black and White for text and line art ● Grayscale for shaded or colored graphics and photos ● Color, if the image is in color ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color 300 ppi for normal graphics and text 150 ppi
1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. 3. Close the document feeder cover.
Improve fax image quality Review the following information to improve fax image quality. ● Introduction ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the Error Correction Mode setting ● Send to a different fax machine ● Check the sender's fax machine Introduction If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.
Check the send-fax resolution settings If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options. 1. From the Home screen on the printer control panel, swipe right and touch the Fax icon. 2. Touch Send Now, and then touch the Settings icon 3. Touch Resolution, and then touch the desired setting. .
Solve wired network problems Check the following information to resolve wired network issues.
1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For macOS, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. 2.
Solve wireless network problems To resolve network issues, try these steps in the order presented.
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Cannot connect more computers to the wireless printer If additional computers cannot connect to the wireless printer, try these solutions. 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wi-Fi Direct users. 4.
Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . 2. Scroll to and touch Reports. 3. Scroll to and touch Wireless Test Report. The printer prints a test page that shows test results.
Solve fax problems Use the following information to solve fax problems. ● Introduction ● Fax troubleshooting checklist ● Solve general fax problems Introduction Use the fax troubleshooting information to help resolve issues. Fax troubleshooting checklist After each recommended action, retry faxing to see if the problem is resolved. For best results during fax problem solving, make sure the line from the printer is connected directly to the wall phone port.
4. d. Click Download, click Run, and then click Run again. e. When the utility launches, select the printer from the drop-down list, and then click Send Firmware. f. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax.
Solve general fax problems Review suggestions and tips for resolving various fax-related issues. ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The printer is experiencing poor phone line quality. Try the following suggestions to resolve the issue: ● Try resending the fax when the line conditions have improved. ● Check with the phone service provider to verify that the line supports fax.
3. Touch the Settings icon 4. Touch the desired resolution setting. NOTE: ● , and then touch Resolution. Increasing resolution slows transmission speed. Turn on the Error Correction Mode setting: 1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon. 2. Swipe right and touch the Setup icon. 3. Touch Preferences. 4. Scroll to Error Correction Mode and then touch the button to turn on the setting. ● Check the toner cartridges and replace if necessary.
Index Symbols/Numerics 550-sheet paper trays part numbers 32 550-sheet tray jams 130 A accessories ordering 32 part numbers 32 acoustic specifications 9, 13 Address Book set up 72 AirPrint 58, 61 Android devices printing from 58, 61 applications downloading 97 Apps menu 97 B bin, output locating 4 browser requirements HP Embedded Web Server 99 C cartridge dynamic security 34 replacing 42 cartridge policy 35, 36 cartridge protection 35, 38 cartridges order numbers 40 checklist fax troubleshooting 175 wirele
from the document feeder 89 from the flatbed scanner 89 firmware updating 109 formatter locating 4, 5 fuser jams 134 G genuine HP cartridges 35, 36 glass, cleaning 162, 167 H Help button locating 4, 6 help, control panel 112 Hi-Speed USB 2.
supplies 32, 33 toner cartridges 32, 40 phone book, fax adding entries 89, 94 ports locating 4 potential shock hazard 2 power consumption 9, 13 power connection locating 4, 5 power switch locating 4 print drivers, supported 9 print media loading in Tray 1 16 print on both sides Mac 49 manually, Windows 46 Windows 46 printing from USB flash drives 62 stored jobs 52 printing on both sides settings (Windows) 46 private printing 52 product number location 4, 5 protect cartridges 35, 38 R replacement parts part
wired network 169 wireless network 171 two-sided copying 64 two-sided printing settings (Windows) 46 U USB flash drives printing from 62 USB port locating 4 W walk-up USB printing 62 web browser requirements HP Embedded Web Server 99 Web Services applications 97 enabling 97 Web sites customer support 111 HP Web Jetadmin, downloading 108 weight, printer 9, 11 Wi-Fi Direct Print 9, 11 Wi-Fi Direct Printing 58, 59 Windows faxing from 89 wireless network troubleshooting 171 wireless network interference 171, 17
