HP Color LaserJet Pro M479 User Guide
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Order supplies, accessories, and parts
- Dynamic security
- Configure the HP toner-cartridge-protection supply settings
- Introduction
- Enable or disable the Cartridge Policy feature
- Use the printer control panel to enable the Cartridge Policy feature
- Use the printer control panel to disable the Cartridge Policy feature
- Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
- Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
- Troubleshoot Cartridge Policy control panel error messages
- Enable or disable the Cartridge Protection feature
- Use the printer control panel to enable the Cartridge Protection feature
- Use the printer control panel to disable the Cartridge Protection feature
- Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
- Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
- Troubleshoot Cartridge Protection control panel error messages
- Replace the toner cartridges
- Copy
- Scan
- Scan by using HP Scan software (Windows)
- Scan by using HP Easy Scan Software (macOS)
- Set up Scan to Email
- Set up Scan to Network Folder
- Set up Scan to SharePoint
- Set up Scan to Computer (Windows)
- Scan to a USB flash drive
- Scan to email
- Scan to a network folder
- Scan to SharePoint
- Scan to a computer (Windows)
- Additional scan tasks
- Fax
- Connect and configure the printer for fax
- Connect the printer to a telephone line
- Configure the printer for fax
- Configure the fax time, date and header using the HP Fax Setup Wizard
- Configure the time, date, and header using the printer control panel
- Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
- Configure for stand-alone fax
- Configure for an answering machine
- Install the HP Fax software in Windows (optional)
- Send a fax
- Create, edit, and delete phone book entries
- Reprint a received fax from the printer memory
- Additional fax tasks
- Connect and configure the printer for fax
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Restore the factory-set defaults
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Experiencing frequent or recurring paper jams?
- Paper jam locations
- Clear paper jams in the document feeder
- Clear paper jams in Tray 1 (13.02)
- Clear paper jams in Tray 2 (13.03)
- Clear paper jams in the output bin (13.10, 13.11, 13.12)
- Clear paper jams in the duplexer (duplex models only) (13.14, 13.15)
- Clear paper jams in the toner cartridge or fuser area (13.08, 13.09)
- Resolving print quality problems
- Introduction
- Troubleshoot print quality
- Update the printer firmware
- Print from a different software program
- Check the paper-type setting for the print job
- Check toner-cartridge status
- Print a cleaning page
- Visually inspect the toner cartridge or cartridges
- Check paper and the printing environment
- Try a different print driver
- Troubleshoot color quality
- Check the EconoMode settings
- Adjust print density
- Troubleshoot image defects
- Improve copy and scan image quality
- Improve fax image quality
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is using the incorrect IP address for the printer
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Solve fax problems
- Index
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Reports.
3. Scroll to and touch Wireless Test Report.
The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve fax problems
Use the following information to solve fax problems.
Introduction
Use the fax troubleshooting information to help resolve issues.
Fax troubleshooting checklist
After each recommended action, retry faxing to see if the problem is resolved.
For best results during fax problem solving, make sure the line from the printer is connected directly to the wall
phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
Perform a wireless network diagnostic test
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