HP PageWide MFP P77740-60 series User Guide
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Table of contents 1 Get started .................................................................................................................................................... 1 Welcome ................................................................................................................................................................. 1 Product features ............................................................................................................................................
Supported network protocols ......................................................................................... 16 Connect the product using a wired network .................................................................. 16 Connect the product using a wireless network (wireless models only) ......................... 17 To enable wireless capability on the product .............................................. 17 To connect the product to a wireless network using the Wireless Setup Wizard ..........
Open the HP Printer Assistant ........................................................................................................... 30 Features ............................................................................................................................................. 30 Print, Scan & Fax tab ....................................................................................................... 31 Shop tab ...............................................................................
Store cartridges ................................................................................................................................. 55 Print with General Office mode ......................................................................................................... 55 Print when a cartridge is at estimated end of life ............................................................................ 55 Check the estimated cartridge levels ......................................................
Copy and scan .............................................................................................................................................. 74 Copy ..................................................................................................................................................................... 74 Copy settings .....................................................................................................................................
Tips for copy and scan success ............................................................................................................................ 86 8 Fax ............................................................................................................................................................. 87 Set up fax .............................................................................................................................................................
Receive-fax settings .......................................................................................................................... 95 Set fax forwarding .......................................................................................................... 95 Block or unblock fax numbers ........................................................................................ 95 Set the number of rings-to-answer ................................................................................
Test the fax-sending functionality ................................................................................................. 108 Test the fax-receiving functionality ................................................................................................ 108 Try sending a print job from a computer ........................................................................................ 109 Test the plug-and-print USB functionality ..............................................................
Cartridge Depleted ........................................................................................................ 142 Cartridge Low ................................................................................................................ 142 Cartridge Problem ......................................................................................................... 143 Cartridge Very Low .......................................................................................................
Set the fax-error-correction mode ............................................................................... 156 Change the fax speed ................................................................................................... 156 Fax logs and reports ........................................................................................................................ 156 Print individual fax reports ...........................................................................................
Connectivity issues ............................................................................................................................................ 166 Solve USB direct-connect problems ............................................................................................... 166 Solve network problems ................................................................................................................. 166 Poor physical connection ...............................................
Slovakia ........................................................................................................................................... 180 Poland ............................................................................................................................................. 180 Bulgaria ........................................................................................................................................... 180 Romania .............................................
Waste disposal for Brazil ................................................................................................................ 189 The Table of Hazardous Substances/Elements and their Content (China) .................................... 189 Restriction of hazardous substance (India) .................................................................................... 190 Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ...............
xvi ENWW
1 Get started ● Welcome ● Product features ● Product views ● Power on and off ● Use the control panel Welcome Welcome to the electronic help for your HP PageWide printer.
Tray capacity (75 gsm or 20–lb bond paper) P77740dn P77740dw P77740z P77740zs P77750z P77740zs P77750z P77750zs P77760z Tray 1: 100 sheets Tray 2 (single): 550 sheets Tray 2 (tandem): 550 sheets Tray 3 (tandem): 550 sheets Output bin: 500 sheets Stapler/stacker: 350 sheets Document feeder: 100 sheets Print P77740dn P77740dw P77740z P77750zs P77760z One-sided printing speeds in black and color in Professional mode: ● Up to 40 pages per minute (ppm) ● Up to 50 ppm ● Up to 60 ppm Two-sided
Copy P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z One-sided copying speeds in black and color ● Up to 40 pages per minute (ppm) ● Up to 50 ppm ● Up to 60 ppm 100-sheet document feeder supports page sizes up to 420 mm (17 in) in length and 297 mm (11 in) in width Scan One-sided scanning speeds up to 50 ppm in black and color Two-sided scanning spe
Wireless P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z Embedded wireless capability 802.11n dual-band support NFC-enabled (Near Field Communications); walk-up printing from smart phones and tablets Bluetooth Smart Wi-Fi Direct Connectivity 802.
P77740dn P77740dw P77740z P77740zs P77750z P77750zs P77760z 128GB eMMC (embedded MultiMediaCard) Hardware integration pocket (for connecting accessory and third-party devices) Environmental features Feature Environmental benefit Duplex printing Automatic two-sided printing is available on all models of this product. Twosided printing saves the environment and saves you money.
Front left view Label Description 1 Left door 2 Host USB Type A port 3 Scanner glass 4 Control panel (the following sizes depend on model): 203-mm (8-in) (shown) ● 109-mm (4.
Front right view ENWW Label Description 1 Document feeder cover 2 Document feeder output bin 3 Document feeder paper guides 4 Document feeder loading area 5 Document feeder output bin stop 6 Lower right door (available with optional accessories only) 7 Right door 8 Right duplexer 9 Output bin Product views 7
Back view Label Description 1 Stapler door (available on select models) 2 Tray 1 extension 3 Tray 1 (multipurpose tray) 4 Fax connection ports 5 Ethernet connection port 6 Host USB Type A port and Device USB Type B port 7 Power cord connection Cartridge and product numbers 8 Label Description 1 Cartridge slots Chapter 1 Get started ENWW
Label Description 2 Cartridge part numbers 3 Product serial number and product number Power on and off NOTICE: To prevent damage to the product, use only the power cord that is provided with the product. ● Turn the product on and off ● Manage power Turn the product on and off Turn the product on 1. Connect the power cord that is provided with the product to the connection port on the back of the product. 2. Connect the power cord to a wall outlet.
A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn off the product by using the power button on the front only. Do not unplug the product, turn off the powerstrip, or use any other method.
4. Turn the Schedule On or Schedule Off option on. 5. Select the Schedule On or Schedule Off options, and then select the day and time that you want to schedule. The product switches on or off at the times and days that you select. NOTE: The product cannot receive faxes when it is turned off.
3 NFC (Near Field Communications) indicator (available in some printers only). Touch with your NFC-enabled device for fast and easy mobile printing. 4 Home button. Touch to view the control panel home screen. 5 Help button. Touch to view the Help menu options. Control panel home screen The control panel home screen displays a dashboard, applications, and user-defined shortcut jobs. 1 Sign-in icon. The product can be set up to require users to sign in before using some applications.
Control panel dashboard To open the dashboard, swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen. 1 Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to change product settings. Swipe to scroll horizontally through the available icons. Touch an icon to view a status screen or to change product settings.
Help features HP PageWide MFP P77740-60 series printers have built-in help that is accessible from the control panel. Help features include tips, important product information that you can view or print, and animations that show how to perform tasks or solve problems. To view these help features, touch ● Printer information ● Help animations (Help) in the dashboard or (Help) on the printer control panel.
2 Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings Connect the product to a computer or a network ● To connect the product using a USB cable ● To connect the product to a network To connect the product using a USB cable You can use a USB cable to connect the product to a computer. This product supports a USB 2.
To connect the product to a network The product supports connection to either a wired or a wireless network. Supported network protocols The product supports the following network protocols: ● AirPrint 1.
Connect the product using a wireless network (wireless models only) The wireless capability is off, by default. Use the following methods to turn wireless on and connect the product to a wireless network: ● To enable wireless capability on the product ● To connect the product to a wireless network using the Wireless Setup Wizard ● To connect the product to a wireless network using WPS ● To connect the product to a wireless network manually NOTE: The printer supports 802.11n networks (2.
To connect the product to a wireless network using WPS Before you can connect your printer to a wireless network using WPS, make sure you have the following: ● A WPS-enabled wireless router or access point. ● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with a WPS push button, follow the Push Button method.
NOTE: The “xx” in the network name is the last two characters of the product's MAC address. The product name is HP PageWide MFP P77740-60. 1. Make sure the wireless capability for your printer is turned on. For more information, see To enable wireless capability on the product. 2. From a wireless enabled product, connect to the setup network for the device. 3. Open a web browser while connected to this setup network, and open the HP Embedded Web Server (EWS) using the following IP address. ● 4. 192.
To print from a wireless-capable mobile device NOTE: Make sure you have installed a compatible printing app on your mobile device. For more information, visit the www.hp.com/go/mobileprinting website. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device. NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct. 3.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). 4. If Wi-Fi Direct is turned on with security, enter the password when prompted. 5. Add the printer: a. Open System Preferences. b. Click Printers & Scanners. c. Click + below the list of printers at the left. d.
View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Obtain the product IP (on the control panel dashboard, touch [Ethernet]). 2. Type the product IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. You can change settings as needed.
Link speed and duplex settings NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the printer control panel.
3 Printer management and services ● HP Embedded Web Server ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) HP Embedded Web Server ● About the EWS ● About cookies ● Open the EWS ● Features About the EWS This product is equipped with the HP Embedded Web Server (EWS), which provides access to information about product and network activities. EWS serves up webpages that can be viewed in a standard web browser.
● Starting where you left the application (especially useful when using setup wizards). ● Remembering the EWS browser language setting. ● Personalizing the EWS home page. For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your web browser. Open the EWS To open the EWS, do one of the following: ● In a supported web browser, type the product IP address into the address box.
Item Description HP Digital Fax Configure the printer to save faxes to the network or forward them to email. Energy Save Settings Configure energy-saving features that switch the printer to Sleep Mode or turn the printer on or off automatically. Printer Update Check for new printer updates. Estimated Cartridge Levels Review cartridge level status. Network Summary View wired (802.3) status or wireless (802.11) status.
Item Description ● Email Address Book: Configure the list of people to whom you can send the scanned documents. ● Email Options: Configure a default SUBJECT line and body text and configure the default scan settings. Scan to Network Folder Network Folder Setup: Configure a network folder for saving scanned images or documents from the printer. Scan to SharePoint SharePoint Setup: Configure a SharePoint destination for saving scanned documents from the printer.
Item Description Information Fax Log: View a list of the faxes that have been sent from or received by this product. HP Digital Fax Digital Fax Profile: Save incoming black-and-white faxes to a designated folder on the network or forward them as email. HP JetAdvantage tab Use the HP JetAdvantage tab to configure easy-to-use workflow and printing solutions that are both network- and cloud-based. HP JetAdvantage is designed to help your business manage its fleet of printers and scanners.
Item Description Printer Restart Power Cycle: Turn off and restart the printer. Printer Updates Firmware Updates: Set up the printer to alert you of updates or to automatically install updates. Settings tab Use the Settings tab to set and maintain various options on your product including power management, date and time, email alerts, factory defaults, and firewall settings.
Firewall The HP Embedded Web Server allows you to enable and configure product firewall rules, priorities, templates, services, and policies. The firewall feature provides a network layer of security on both IPv4 and IPv6 networks. The firewall configuration capability gives you control over IP addresses that are allowed to access the product. It also lets you set permissions and priorities for management, discovery, and print services.
Print, Scan & Fax tab Use the Print, Scan & Fax tab to view or manage print, scan, and fax utilities. Item Description Print ● See What's Printing: Click to open the print monitor and view, pause, or cancel your print jobs. ● Customize Your Printer: Click to open your Printing Properties dialog box to change the name, security settings, or other properties of your printer. ● Printer Home Page (EWS): Click to open the HP Embedded Web Server to configure, monitor, and maintain your printer.
Estimated Levels tab Use the Estimated Levels tab to review cartridge levels and to order new cartridges, if needed. HP Utility (OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: ● The features available in HP Utility vary depending on the selected printer. ● Cartridge level warnings and indicators provide estimates for planning purposes only.
4 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types, tray capacities, and orientations ● Configure trays ● Load media ● Tips for selecting and using paper Understand paper use HP PageWide cartridges for business are specifically developed for use with HP printheads. Unique formulations help extend the life of the printheads and enhance reliability.
Media type Do Do not ● Use fresh labels. Old labels are more likely to delaminate during printing. ● Use only labels that have no exposed backing between them. ● Use labels that lie flat. ● Use only full sheets of labels. Letterhead or preprinted forms ● Use only paper that is approved for use in HP PageWide products. ● Do not use raised or metallic letterhead.
Size Dimensions - mm (in) Statement 140 x 216 (5.5 x 8.5) Oficio 8.5 x 13 in 216 x 330 (8.5 x 13) Oficio 216 x 340 mm 216 x 340 (8.5 x 13.4) 11 x 17 in 279 x 432 (11 x 17) 12 x 18 in 305 x 457 (12 x 18) A3 297 x 420 (11.7 x 16.5) A4 210 x 297 (8.27 x 11.7) A5 148 x 210 (5.83 x 8.27) A6 105 x 148 (4.13 x 5.83) RA3 305 x 430 (12 x 16.9) RA4 215 x 305 (8.5 x 12) SRA4 225 x 320 (8.9 x 12.6) B4 (JIS) 257 x 364 (10.12 x 14.33) B5 (JIS) 182 x 257 (7.17 x 10.12) B6 (JIS) 128 x 182 (5.
Supported envelope sizes (Tray 1 only) Size Dimensions - mm (in) Envelope #9 98.4 x 225.4 (3.875 x 8.875) Envelope #10 104.8 x 241.3 (4.125 x 9.5) Monarch 98.4 x 190.5 (3.875 x 7.5) Envelope B5 176 x 250 (6.9 x 9.8) Envelope C5 162 x 229 (6.4 x 9) Envelope C6 114 x 162 (4.5 x 6.4) Envelope DL 110 x 220 (4.33 x 8.66) Japanese Envelope Chou #3 120 x 235 (4.75 x 9.25) Supported card sizes Size Dimensions - mm (in) 4 x 6 in 102 x 152 (4 x 6) 5 x 8 in 127 x 203 (5 x 8) A6 105 x 148.5 (4.
Supported photo media sizes Size Dimensions - mm (in) 4 x 6 in 102 x 152 (4 x 6) 10 x 15 cm 101.6 x 152.4 (4 x 6) 5 x 7 in 127 x 178 (5 x 7) Japanese Postcard 100 x 148 (3.94 x 5.83) Custom sizes - mm (in) Tray 1 100 to 304.8 (3.94 to 12) x 148 to 457.2 (5.83 to 18) Trays 2 and 3 (tandem) Tray 2 (single) Lower 550sheet trays HCI trays 210 to 297 (8.27 to 11.69) x 148 to 216 (5.83 to 8.5) 210 to 297 (8.27 to 11.69) x 148 to 431.8 (5.83 to 17) 210 to 297 (8.27 to 11.69) x 148 to 431.8 (5.
Paper type Tray 1 ● HP EcoFFICIENT ● Letterhead ● Preprinted ● Prepunched ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Presentation Matte 120g ● Extra Heavy 131-175g ● Colored ● Bond ● Recycled ● Rough ● HP Brochure Matte 180g ● HP Brochure Glossy ● Cardstock 176-220g ● HP Advanced Photo Papers ● Envelope ● Heavy Envelope Trays 2 and 3 (tandem) Tray 2 (single) Lower 550-sheet trays HCI trays Up to 50 sheets Up to 300 s
For more information, see Supported media sizes and Supported paper types, tray capacities, and orientations. ● Make sure to adjust the paper guides to align with the media stack. The paper guides help the product to identify the media size. ● On the product control panel, verify that the media size and type match the media loaded in each tray. To access the printer configuration screens, open the dashboard, touch (Tray Configuration/Setup), and select the screen you need.
I want to... Follow these steps The product then does this... settings of media size and type to match the print job and prints. Print to a specific tray if the media size and type match; if they do not match, print to another tray. ● Printer software: Select the tray you want. ● Printer configuration: Under Settings, on the Tray Management screen, Use Requested Tray must be set to First. Prints the job to the selected tray if the media size and type match.
2. Open the paper guides completely, and then load the paper. 3. Close the paper guides against the loaded media. Load Tray 2 (single) or Trays 2/3 (tandem) Depending on the product model, the default tray is Tray 2 (single) or Tray 3 (tandem). When loading paper into the product for the first time, load the default tray first.
NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper as follows for one-sided printing: ● A4/Letter sized: Place portrait-oriented paper with the side to be printed on face-down, with the top edge toward the back of the tray. ● A3/Ledger sized: Place landscape-oriented paper with the side to be printed on face-down, with the top edge toward the left. For ALM orientation, see Load letterhead or preprinted forms. 42 1. Pull the tray out of the product. 2.
4. Push down the paper to make sure that the stack is below the stack-height indicator on the back of the tray. 5. Put the tray into the product. NOTE: If you have a tandem tray, repeat these instructions to load paper into the other tray.
To load media into these trays, follow the instructions for Load Tray 2 (single) or Trays 2/3 (tandem). Load HCI trays You can add the 4000-sheet high-capacity input trays and stand to the product as an optional accessory. NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper as follows for one-sided printing: ● A4/Letter sized: Place portrait-oriented paper with the side to be printed on face-down, with the top edge toward the back of the tray.
2. Open the paper length guide completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. 4. Close the length paper guide against the loaded media. 5. Put the tray into the product. Load envelopes You can load envelopes only into Tray 1.
46 1. Open Tray 1. 2. According to the media mark on the tray, place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the back of the printer. 3. Close the paper guides.
Load letterhead or preprinted forms You can load letterhead, preprinted, or prepunched forms into any tray. Paper orientation depends on whether you are printing in one-sided or two-sided mode. If Alternative Letterhead Mode (ALM) is enabled, you can print in both one-sided and two-sided modes without reorienting the paper. To enable or disable ALM from the control panel 1.
● 2. Two-sided: Load the A4/Letter-sized media face-up in the tray, with the top of the form to the back of the tray and the long edges to the side. Complete the steps in Load Tray 1, Load Tray 2 (single) or Trays 2/3 (tandem), Load lower 550-sheet trays, or Load HCI trays. Load the document feeder The document feeder holds up to 100 sheets of 75 g/m2 (20 lb bond) paper.
3. Notice the media mark on the tray, which shows the correct orientation for paper. Place the documents to be copied in the document feeder loading area face up. 4. Push the documents to the left until they are stopped by the feeder mechanism under the document feeder cover. A Document Loaded message appears on the printer control panel. 5. Close the paper guides securely against the loaded documents. Load the scanner ENWW 1. Open the scanner lid. 2.
3. Place the original face down on the scanner glass. Use the media marks at the top of the scanner glass to orient the document. 4. Close the scanner lid. Reload the stapler 50 1. Carefully shift the printer and open the stapler door on the back. 2. Gently pull on the cap of the stapler cartridge to release the cartridge.
3. Pull the stapler cartridge out from the printer. 4. To remove the empty container from the base: 5. ENWW a. In one hand, grasp the stapler base near the back, between the thumb and fingers, with the index finger resting on the cartridge cap. b. In the other hand, grasp the stapler container between the thumb and fingers, with the index finger resting on the back side of the container. c. With the index fingers, gently pull the container out of the base.
6. Insert the stapler cartridge into the printer until it snaps into place. 7. Close the stapler door, and carefully return the printer to its original position.
ENWW ● Do not overload the tray or document feeder. ● Adjust the paper-width guides so they fit snugly against the paper. Make sure the guides do not bend the loaded paper.
5 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges HP PageWide cartridges ● HP policy on non-HP cartridges ● Counterfeit HP cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP’s cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents.
● Print with General Office mode ● Print when a cartridge is at estimated end of life ● Check the estimated cartridge levels ● Order cartridges ● Recycle cartridges Store cartridges ● Do not remove the cartridge from its package until you are ready to use it. ● Store cartridges at room temperature (15-35° C or 59-95° F) for at least 12 hours before using them. ● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.
NOTE: ● If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the cartridge level indicator might be inaccurate or unavailable. ● Cartridge-level alerts and indicators provide estimates for planning purposes only. When you receive a low-cartridge alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until you are prompted to.
● In the printer software, open the HP Printer Assistant, click Shop, and then click Shop For Supplies Online. ● In the HP Embedded Web Server, click the Tools tab and then, under Product Information, click Supply Status. For more information, see HP Embedded Web Server. NOTE: The SETUP cartridge that comes with the printer is not available for separate purchase. Recycle cartridges Visit http://hp.
58 3. Grasp the edge of the old cartridge and then pull the cartridge straight out to remove it. 4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door.
Tips for working with cartridges Use the following tips to work with cartridges: ● Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges. Product service or repairs required as a result of using a non-HP cartridge will not be covered under warranty. If you believe you purchased Original HP cartridges, visit www.hp.
60 — The printer must be transported sitting flat; it should not be placed on its side, back, front, or top. — Keep printer upright after installing cartridges to prevent damage. Do not ship printer by air after cartridges have been installed.
6 Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with AirPrint (OS X) ● Tips for print success Print from a computer ● To print from a computer (Windows) ● To print from a computer (OS X) ● To set up printing shortcuts (Windows) ● To set up printing presets (OS X) ● To adjust or manage colors To print from a computer (Windows) These instructions apply to printing on various media including the following: ● Plain paper ● Envelopes ● Brochures
Tab Description This tab displays the current printing shortcuts and their settings, such as paper type, paper source, and color or grayscale. Paper/Quality This tab contains settings that define the type of print job. For example, printing on envelopes requires different size, source, and type of paper than printing on plain paper. You can select from the following options: ● Paper size: Includes Letter, Envelope #10, and Japanese Envelope Chou #3.
Tab Description Color This tab contains settings for printing in color or grayscale: Advanced ● Print in Grayscale: Print in black only, or high-quality CMYK grayscale (which uses the color cartridges in addition to the black cartridge). ● Color Themes: These options determine how colors are rendered. They include various redgreen-blue themes such as in Default, Photo, or Vivid. For more information, see To adjust or manage colors.
6. c. Output Bin - Automatically select: The printer outputs jobs to the upper bin for stapling. All other jobs are routed to the lower bin. d. Output Bin - Upper Bin: The printer outputs jobs that support stapling to the upper bin; they do not need to be stapled. All other jobs are routed to the lower bin. On the Paper/Quality tab, click the pop-up menu next to the media type.
Choose a preset color theme for a print job 1. On the File menu in the software program, click Print. 2. Make sure your printer is selected. 3. Click the link or button that opens the Properties dialog box. Depending on your software application, this link or button might be called Properties , Options, Printer Setup, Printer Properties, Printer, or Set Preferences. 4. 5. Do one of the following: ● Windows: Click the Color tab. ● OS X: Click the Color tab, and clear HP EasyColor.
● Dry Time: Move the slider to the right to increase the amount of time that the printer takes to dry a printed page. Increasing the drying time works best for jobs printed on plain paper. ● Saturation: Move the slider to the right to increase the amount of black or color applied. Increasing the saturation works best for jobs printed on brochure or photo paper. ● Black Ink Spread: Move the slider to the left to limit the spread of black onto adjacent areas of color on the printed page.
Print using job storage You can create and store jobs on the product, which you or others can print later. To save printer memory or to protect sensitive information, you can delete the stored jobs from the product. ● To disable or re-enable job storage ● To apply job storage to one or all print jobs ● To print a job stored on the printer ● To delete a job stored on the printer To disable or re-enable job storage Job storage is enabled, by default.
● Apply job storage to all print jobs (Windows) ● Apply job storage to one print job (OS X) ● Apply job storage to all print jobs (OS X) Apply job storage to one print job (Windows) 1. On the File menu in the software program, click Print. 2. Make sure your printer is selected. 3. Click the link or button that opens the Properties dialog box. 4.
4. On the Job Storage tab, select one of the following options: ● Proof and Hold: Prints the first copy of a multiple-copy job so you can verify the print quality and prints the remaining copies when you request them at the printer control panel ● Personal Job: Does not print the job until you request it at the printer control panel Personal jobs are automatically deleted after printing.
6. In the Job Name area, select Automatic to use the default job name or select Custom and then type the job name you want. If you type a job name that is already in use, select one of the following: ● Use Job Name + (1-99): Append a unique number to the end of the job name ● Replace Existing File: Overwrite the existing stored job with the new one 7.
To delete a job stored on the printer 1. On the control panel, touch the Print icon. 2. In the display, touch the Stored Job or the Private Job icon. 3. Open the folder containing your stored job, and do one of the following: ● To delete one job, touch the job you want to delete. ● To delete all the jobs in the folder, touch the trash icon, and then touch Delete.
To re-enable AirPrint AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions to enable it again. 1. Open the EWS. For more information, see Open the EWS. 2. On the Network tab, click AirPrint and then click Status. 3. In the AirPrint Status row, click Turn On AirPrint. Tips for print success Software settings selected in the print driver apply only to printing. They do not apply to copying or scanning.
— ● ○ Left binding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right. ○ Right binding: The binding side after folded into a booklet appears at the right side. Select the option if your reading habit is from right to left. Print page borders: Allows you to add the borders to the pages if you print the document with two or more pages per sheet. You can use printing shortcuts to save time setting printing preferences.
7 Copy and scan ● Copy ● Scan ● Tips for copy and scan success ● Copy settings ● Load and copy identification cards ● Copy photos ● Load and copy mixed-size originals ● Copy on both sides automatically ● Cancel a copy job Copy Copy settings ● Adjust lightness or darkness for copies ● Select a paper tray for copies ● Reduce or enlarge a copy Adjust lightness or darkness for copies 1.
5. Touch Tray Selection. 6. Select the tray into which you loaded the paper in step 1. NOTE: If you select Tray 1 and it is set to Any Size and Any Type, be sure to select the correct media size for that tray. Reduce or enlarge a copy 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the document feeder. 2. On the control panel, touch the Copy icon. 3.
7. Follow the prompts on the control panel to copy the first side of the ID card, rotate and orient the card on the scanner glass, and then complete copying and printing the ID card. Copy photos NOTE: 1. Copy photos from the scanner glass, not from the document feeder. Place the photo on the scanner glass, picture-side down at the upper-left corner of the glass, and close the scanner lid. For more information, see Load the scanner. 2.
Repeat these instructions for each original page. Copy on both sides automatically 1. Load originals in the document feeder. For more information, see Load the document feeder. 2. On the control panel, touch the Copy icon. 3. In the display, touch the Document icon. 4. Touch Settings to view the Copy Settings menu. 5. Touch 2–sided, and select a two-sided copying option. Cancel a copy job Do one of the following: ● If a copying job is in progress, touch job.
6. Touch Filename, and use the keypad to assign a name to the scanned file. Touch Done . 7. Touch Save. Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running before you scan. NOTE: You can use the HP printer software to scan documents into editable text.
● On a 203-mm (8-in)control panel: After selecting the computer you want to scan to, touch Scan Shortcut, select a scan option, and then touch the Send icon. ● On a 109-mm (4.3-in)control panel: After selecting the computer you want to scan to and the scan type, touch the Start Scan in the dialog box that appears. Scan to email The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your HP printer.
● Change account settings (OS X) Change account settings in the EWS 1. Open the EWS. For more information, see Open the EWS. 2. On the Scan tab, click Scan to Email, and then click Settings. 3. In the setup page, do one of the following: ● If your organization uses one email server for all its emails: In the Outgoing Email Settings section, change the email addresses and the SMTP server information, as needed.
3. If prompted, enter the PIN. 4. Verify or change the information in the Save As and File Name fields. 5. Touch the preview area, and then touch Send. Scan to SharePoint ● To set up scan to SharePoint ● To scan to SharePoint To set up scan to SharePoint 1. Open the EWS. For more information, see Open the EWS. 2. On the Settings tab, click Control Panel Customization, and then click Quick Sets. 3.
● To scan using HP scanning software (OS X) To scan using HP scanning software (Windows) 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the document feeder. 2. On the computer, open the HP scanning software: a. From the computer desktop, click Start . b. Select Programs or All Programs. c. Select the folder for your HP printer. d. Select HP Scan. 3. Select a scan shortcut.
▲ Start the scan from within the TWAIN-compliant program. See the software program help or documentation for information about the commands and steps to use. NOTE: When scanning from a TWAIN-compliant program, the HP Scan software program might start automatically. If the HP Scan program starts, you can make changes while previewing the image. If the program does not start automatically, the image goes to the TWAIN-compliant program immediately.
To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the document feeder. 2. Open the EWS. For more information, see Open the EWS. 3. Click the Scan tab. 4. Click Webscan, change any settings, and then click Start Scan.
● — Windows: Use the Editable Text (OCR) or Save as PDF shortcuts. — OS X: Use the Documents preset. Save your file in the correct format. — If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format, such as Text (.txt) or TXT. — If you want to extract the text, as well as some of the formatting of the original, select RTF or PDF Searchable. To scan a document to editable text (Windows) 1.
Tips for copy and scan success Use the following tips to copy and scan successfully: 86 ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print-side down, in the back-left corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
8 Fax ● Set up fax ● Set fax settings ● Send a fax ● Receive a fax ● Use the phone book ● Use reports Set up fax ● Connect fax to a telephone line ● Configure fax settings ● Set up HP Digital Fax ● Fax programs, systems, and software Connect fax to a telephone line ▲ Connect the telephone cable to the fax port (1) on the product and to the telephone jack on the wall. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
In the United States and many other countries/regions, setting the time, date, and other fax header information is a legal requirement. NOTE: When using the control panel to enter text, or to enter a name for a one-touch key or phone-book entry, touch the 123 button to open a keypad that contains special characters. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen). 2. On the control panel dashboard, touch 3.
3. Click Digital Fax Archive in the Fax Settings section. 4. Follow the onscreen instructions to configure the fax settings. Set up HP Digital Fax You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves paper and cartridges. Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format). The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.
● Modify HP Digital Fax settings (OS X) ● Modify HP Digital Fax settings in the EWS Modify HP Digital Fax settings (Windows) 1. Open the printer software. For more information, see Open the printer software (Windows). 2. Click Print, Scan & Fax and click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. Modify HP Digital Fax settings (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Select the printer. 3.
Alternate phone services - digital Although HP products are not designed to work on DSL, PBX, ISDN lines, or VoIP services, they will work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider. ● DSL ● PBX ● ISDN ● VoIP DSL A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This product is not directly compatible with those digital signals.
Set fax settings ● Send-fax settings ● Receive-fax settings Send-fax settings ● Set pauses or flash hooks ● Set a dialing prefix ● Set tone-dialing or pulse-dialing ● Set autoredial and the time between redials ● Set the light/dark setting ● Set the default resolution ● Use cover-page templates Set pauses or flash hooks You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line.
Set tone-dialing or pulse-dialing Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen). 2. On the control panel dashboard, touch 3.
To set the redial-on-connection-problem option If this option is on, the product redials automatically if some sort of connection problem occurs. The factoryset default for the redial-on-connection-problem option is On . NOTE: The redial-on-connection-problem functionality is available only with Scan and Fax, Send Fax Later, or Broadcast Fax methods. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen). 2.
Use cover-page templates Several business and personal fax cover-page templates are available in the HP Digital Fax software program. NOTE: You cannot alter cover-sheet templates, but you can edit the fields within the templates.
3. Touch Fax Setup, and then touch Preferences. 4. Touch Junk Fax Blocking, and then touch 5. Use the keypad to enter the fax number that you want to block, and touch Add. (Add Contact). Set the number of rings-to-answer When the answer mode is set to Automatic, the product rings-to-answer setting determines the number of times the telephone rings before the product answers an incoming call.
If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default (All Standard Rings), the product might not be able to receive faxes.
NOTE: ● This option applies only to received faxes that the product prints. ● Turning on the stamp-received setting might increase the page size and cause the product to print a second page. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen). 2. On the control panel dashboard, touch 3. Touch Fax Setup, and then touch Preferences. 4. Touch Stamping, and turn it on or off. (Setup).
4. ● To send the fax now, touch the Send Now icon, and follow the onscreen instructions. ● To send the fax later, touch the Send Later icon, follow the onscreen instructions, and set the fax time. On the keypad, touch the Phone Book icon, and do one of the following: ● For an individual phone-book entry, touch ● For a group phone-book entry, touch (Contact). (Group Contact). 5. Touch the name of the individual or group entry that you want to use, and touch Select. 6.
To send a standard fax from the computer (OS X) 1. Open the document on your computer that you want to fax. 2. On the File menu in the software program, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Information from the pop-up menu. NOTE: If the pop-up menu does not appear, click the disclosure triangle next to Printer selection. 5. Enter the fax number and other information in the boxes provided. TIP: 6.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. To send a fax using monitor dialing 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the document feeder. 2.
Receive a fax ● Receive a fax manually ● Fax memory Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is directly connected to the fax port on the back of the product. 1. Make sure the printer is turned on and you have paper loaded in the main tray. 2. Remove any originals from the document feeder tray. 3.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the strip at the top of the home screen). 2. On the control panel dashboard, touch 3. Touch Fax Setup, and then touch Tools. 4. Touch Clear Fax Logs/Memory. (Setup). Use the phone book You can store frequently dialed fax numbers either as individual fax numbers or as other phone book fax number entries.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.
Setting Description On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Fax Send and Fax Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1. On the control panel, touch the Fax icon. 2. In the display, touch the Fax Setup icon. 3. Touch Reports , and then touch Fax Confirmation. 4.
Clear the fax log Clearing the fax log also deletes all faxes stored in memory. 1. On the control panel, touch the Fax icon. 2. In the display, touch the Fax Setup icon. 3. Touch Tools, and then touch Logs/Memory. Print the details of the last fax transaction The Last Transaction Log prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. 1. On the control panel, touch the Fax icon. 2. In the display, touch the Fax Setup icon.
9 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) Problem-solving checklist Follow these steps when trying to solve a problem with the product: ENWW ● Check that the product power is on ● Check th
Check that the product power is on 1. If the power button is not lit, press it to turn the product on. 2. If the power button does not seem to work, ensure that the power cable is connected to both the product and the electrical or AC outlet. 3. If the product is still not powering up, check the power source by connecting the power cable to a different electrical or AC outlet. Check the control panel for error messages The control panel should indicate ready status.
Try sending a print job from a computer 1. Use a word-processing program to send a print job to the product. 2. If the job does not print, make sure you selected the correct printer driver. 3. Uninstall and then reinstall the product software. Test the plug-and-print USB functionality 1. Load a PDF, Microsoft Office file (except Excel), or photo onto a USB flash drive, and insert it in the USB slot on the left side of the product. 2. The Memory Device Options menu opens.
Menu item Description Event Log Prints a log of errors and other events during product use. Fax Reports ● Fax Confirmation: Sets whether the product prints a confirmation report after a successful fax job. ● Fax Error Report: Sets whether the product prints a report after a failed fax job. ● Last Transaction Log: Prints a detailed report of the last fax operation, either sent or received. ● Last 30 Transaction Fax Logs: The fax service log prints out the last 30 entries in the fax log.
1. On the control panel, touch the Support Tools icon. 2. In the display, touch the Maintenance icon. 3. Scroll to the bottom of the list, and then touch Restore Factory Defaults. 4. In the menu that appears, touch Restore Factory Defaults again. 5. Follow the prompts on the control panel. The product automatically restarts.
Clean the document feeder pick rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. 1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pick rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust.
NOTICE: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water directly onto the touch screen. Jams and paper-feed issues Solve paper jam issues. NOTE: Use an HP online troubleshooting wizard. Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with paper or the paper feed. The HP online troubleshooting wizards may not be available in all languages.
● Use only paper that meets HP specifications for this product. Lightweight, short-grain paper is not recommended. ● Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. ● Use paper that has not previously been printed or copied on. ● Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
Guidelines for clearing jams CAUTION: Warning labels appear in certain areas within the printer. For definitions of these labels, see Warning icons. ● For best results, do not turn off the product before clearing paper jams. ● If a sheet tears while you are clearing a paper jam, make sure that all of the fragments are removed before you resume printing. ● To close a tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.
Label Description 7 Depending on model, the product may have one of the following: xx 8 9 ● Tray 2 (single), left graphic ● Trays 2 and 3 (tandem), right graphic ● Left door ● Left duplexer Tray 1 Some marks or smearing might occur on printed pages after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the document feeder 1. Open the document feeder cover. 2. Gently remove any jammed paper.
3. Close the document feeder cover. 4. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1 (multipurpose tray) ▲ Gently remove any jammed paper from the tray. Clear jams in Tray 2 (tandem) 1. ENWW Open the tray.
2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Grasp the handle of the duplexer, and pull the duplexer out as far as possible. 5. Gently remove any visible paper above the duplexer.
6. Lift up the duplexer, and gently remove any visible paper under it. 7. Insert the duplexer until it snaps into place. 8. Close the right door and the tray. Clear jams in Tray 3 (tandem) 1. ENWW Open the tray.
2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Gently remove any visible paper from the rollers. 5. Close the right door and the tray. Clear jams in Tray 2 (single) 1. Open the tray.
ENWW 2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Gently remove any visible paper from the rollers.
5. Close the right door and the tray.
ENWW 2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Gently remove any visible paper from the rollers. 5. Close the right door and the tray.
Clear jams in the second tray in the 3x550-sheet tray and stand 1. Open the tray. 2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch.
4. Open the lower right door, by pushing down on the lower latch. 5. Gently remove any visible paper from the rollers. 6. Close the lower right door, the right door, and the tray. Clear jams in the third tray in the 3x550-sheet tray and stand 1. ENWW Open the tray.
2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch.
4. Open the lower right door, by pushing down on the lower latch. 5. Gently remove any visible paper from the rollers. 6. Close the lower right door, the right door, and the tray.
● Clear jams in right HCI tray Clear jams in left HCI tray 1. Open the tray. 2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch.
ENWW 4. Open the lower right door, by pushing down on the lower latch. 5. Grasp the green handle, and pull it out as far as it will go. 6. Open the lid, and remove any visible paper. 7. Close the lid, and return it to its original position.
8. Close the lower right door, the right door, and the tray. Clear jams in right HCI tray 1. Open the tray.
ENWW 2. Gently remove any jammed paper from the tray. 3. Open the right door, by pulling up on the right latch. 4. Open the lower right door, by pushing down on the lower latch.
5. Gently remove any visible paper from the rollers. 6. Close the lower right door, the right door, and the tray. Clear jams in the left door 1. Open the left door, by pulling up on the left latch.
2. Gently remove any visible paper from the rollers. 3. Lift up the latch on the inside of the left door. 4. Gently remove any visible paper from the rollers. 5. Close the latch. 6. Close the left door. Clear jams in the left duplexer 1. ENWW Open the left door, by pulling up on the left latch.
2. Grasp the handle of the duplexer, and pull the duplexer out as far as possible. 3. Gently remove any visible paper above the duplexer. 4. Lift up the duplexer, and gently remove any visible paper under it. 5. Insert the duplexer until it snaps into place.
6. Close the left door. Clear jams in the right door ENWW 1. Open the right door, by pulling up on the right latch. 2. Gently remove any visible paper from the rollers. 3. Close the right door.
Clear jams in the right duplexer 1. Open the right door, by pulling up on the right latch. 2. Grasp the handle of the duplexer, and pull the duplexer out as far as possible. 3. Gently remove any visible paper above the duplexer. 4. Lift up the duplexer, and gently remove any visible paper under it.
5. Insert the duplexer until it snaps into place. 6. Close the right door. Clear jams in the output bin ENWW 1. Gently remove any jammed paper from the output bin. 2. Open the left door, by pulling up on the left latch.
3. Gently remove any visible paper from the rollers. 4. Close the left door. Clear jams in the stapler/stacker 1. Open the left door, by pulling up on the left latch. 2. Gently remove any visible paper from the rollers.
3. Look up into the stacker for any jammed paper. 4. Gently remove any jammed paper from the stacker. 5. Close the left door. Clear jams in the stapler Resolve a stapler/stacker problem. Use an HP online troubleshooting wizard. If you have a problem with the stapler/stacker, get step-by-step instructions. NOTE: 1. ENWW The HP online troubleshooting wizards may not be available in all languages. Carefully shift the printer and open the stapler door on the back.
2. Gently pull on the cap of the stapler cartridge to release the cartridge. 3. Pull the stapler cartridge out from the printer. 4. Lift the green metal lever on the stapler base.
5. Remove the sheet with the jammed staples. 6. Close the green metal lever until it snaps into place. 7. Insert the stapler cartridge into the printer until it snaps into place. 8. Close the stapler door, and carefully return the printer to its original position.
Refilled or remanufactured cartridges HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.
Recommended action Printing can continue, but consider having replacement cartridges on hand. You do not need to replace the cartridges until prompted to. Cartridge Problem Description — The contacts on the cartridge might not be making a connection to the printer. — The cartridge is not compatible with your printer. Recommended action — Carefully clean the contacts on the cartridge by using a soft, lint-free cloth and insert the cartridge again.
Recommended action No action necessary. Incompatible [color] Description You have installed a cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed. Recommended action Install the correct cartridge for this product. Install [color] cartridge Description This message can appear during the initial set up of the product and may also appear after the initial set up of the product has been completed.
Recommended action Printing functionality is disabled. Try replacing the cartridge or doing a power reset. If these fail, contact the printer administrator or technical support. Problem with Printer Preparation Description The printer clock has failed and cartridge preparation may not be complete. The estimated Cartridge Level gauge might be inaccurate. Recommended action Check the print quality of your print job.
NOTE: Troubleshoot problems with print jobs not printing. NOTE: This utility is available only for Windows operating systems. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing. The HP online troubleshooting wizards may not be available in all languages.
● If you are using a personal firewall system on the computer, it might be blocking communication with the product. Try temporarily disabling the firewall to see if it is the source of the problem. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. Reinstall or replace the left duplexer CAUTION: Warning labels appear in certain areas within the printer. For definitions of these labels, see Warning icons.
b. 4. 5. Pull the right-hand side of the duplexer out of the right rail, and remove the duplexer. To install the duplexer: a. Insert the knob on the right-hand side of the duplexer into the right rail. b. Slide the left-hand side of the duplexer through the opening in the left rail, and then push the blue latch back into position. Insert the duplexer until it snaps into place.
6. Close the left door. Remove the printhead wiper restraints NOTE: ENWW Before you can print, you must remove the restraints shipped with the printhead wiper. 1. Open the right door, by pulling up on the right latch. 2. Pull the left restrant toward the middle of the printer and remove from the printer. 3. Repeat for the right-hand restraint.
4. Close the right door. The product prints slowly If the product prints, but it seems slow, try the following solutions: ● Make sure the computer meets the minimum specifications for this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type.
a. Remove the USB storage device. b. Turn the product off and then on. c. Try printing from another USB storage device. The file does not print from the USB storage device 1. Make sure paper is in the tray. 2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in PageWide printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product.
HP UPD PS driver HP UPD PCL 6 NOTE: ● Recommended for all Windows environments. For Windows 7 and later, this driver is XPSbased. For Windows 2003, XP, and Vista, a more basic PCL 6 print driver is provided. ● Provides the overall best speed, print quality, and product-feature support for most users. ● Recommended for printing with Adobe® software programs or with other highly graphicsintensive software programs.
3. Touch Tools, and then Align Printhead. 4. Follow the prompts on the control panel. Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
● Solve general fax problems Fax troubleshooting checklist Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. ● Verify that the telephone cord is plugged into the correct port on the back of the product. ● Check the phone line by using the fax test.
● — If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. — If using a VoIP service, change the Fax Speed setting to Slow (9600 bps) or disable Fast (33600 bps) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. — If using a DSL service, ensure that a filter is included on the phone line connection to the product.
3. Touch Reports , and then touch Fax Reports. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log. 1.
● No fax answer. Redial pending. ● No fax detected. Communication error. Description A fax communication error occurred between the product and the sender or receiver. Recommended action — Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. — Try a different phone cord.
Recommended action — Allow the product to retry sending the fax. — Call the recipient to ensure that the fax machine is on and ready. — Check that you are dialing the correct fax number. — On the control panel, touch the Fax icon, and in the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results.
Recommended action — Try resending the fax. — Try faxing to another fax number. — Check for a dial tone on the phone line by touching the Start Fax button. — Check that the telephone cord is securely connected by unplugging and replugging the cord. — Make sure that you are using the telephone cord that came with the product. — Make sure that the phone line is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call.
No fax answer. Canceled send. Description Attempts to redial a fax number failed, or the No Answer Redial option was turned off. Recommended action — Call the recipient to ensure that the fax machine is on and ready. — Check that you are dialing the correct fax number. — Check that the redial option is enabled. — Unplug the telephone cord from both the product and the wall and replug the cord. — Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready message with no attempt to send the fax.
3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information. For more information, see Configure fax settings. 4. Verify that any extension phones on the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a high-pass filter. Unable to use fax functions from the control panel ● The product might be password protected.
c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when a phone is connected to the product ● Make sure that the telephone is hung up. ● Make sure that an extension telephone on the same line is not being used for a voice call when faxing. ● Unplug the phone from the line, and then try sending the fax.
Sender receives a busy signal A handset is connected to the product ● Make sure the phone is hung up. ● Turn on Auto Answer . For more information, see Configure fax settings. A phone line splitter is being used ● If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone. ● Make sure the phone is hung up. ● Make sure the phone is not being used for a voice call when faxing.
NOTE: Increasing resolution slows transmission speed. ● Turn on the Error Correction Mode setting from the control panel. ● Check the cartridges and replace if necessary. ● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax. Fax cuts off or prints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. For more information, see Configure fax settings.
● The computer is unable to communicate with the product ● The product is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect Poor physical connection 1. Verify that the product is attached to the correct Ethernet port using the proper cable. 2. Verify that cable connections are securely attached. 3.
The product is using incorrect link and duplex settings for the network HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer or workstation might be set up incorrectly 1.
● The encryption method (AES or TKIP) is the same for the product as it is for the wireless access point, such as a wireless router (on networks using WPA security). ● The product is within the range of the wireless network. For most networks, the product must be within 30 m (100 ft) of the wireless access point (wireless router). ● Obstacles do not block the wireless signal. Remove any large metal objects between the access point and the product.
Product software issues (Windows) Problem Solution A printer driver for the product is not visible in the Printer folder. ● An error message was displayed during the software installation. The product is in Ready mode, but nothing prints. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, rightclick the icon, and select Close or Disable. ● Try plugging the USB cable into a different USB port on the computer.
Problem Solution 4. Click your product. 5. Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary. NOTE: ● You can also update the IP address from the Tools tab in the HP Printer Assistant. ● For best results with Windows 8 or later, use the HP Printer Assistant to update the IP address. Product software issues (OS X) The printer driver is not listed in the Print & Scan list 1.
Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer. 5. Check to see if more than two nonpowered USB hubs are connected in a row on the chain.
10 Service and support ● Customer support ● HP limited warranty statement Customer support If you need help solving a problem, contact the printer administrator or technical support. HP limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY Printer 90 days This HP Limited Warranty applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; b) with this HP Limited Warranty.
warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. » Article 1648 alinéa 1 du Code Civil: « L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de la découverte du vice. » G.D.
Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er ansvarligt for HP's begrænsede garanti i dit land, er som følger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til at opnå disse rettigheder.
contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (http://ec.europa.
neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
(www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна гаранция. Romania Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP.
Slovenia Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja: Slovenija: Hewlett-Packard Europe B.V.
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.
A Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information Product specifications ● Print specifications ● Physical specifications ● Warning icons ● Power consumption and electrical specifications ● Acoustic emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support .
Warning icons CAUTION: Keep body parts away from moving parts. CAUTION: Sharp edge in close proximity. Power consumption and electrical specifications See the printer support website at HP Customer Support for current information. NOTE: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and any such damage is not covered under the HP limited warranty and service agreements.
Environmental product stewardship program ● Protecting the environment ● Safety data sheets ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● Plastics ● HP PageWide printing supplies ● Paper use ● Electronic hardware recycling ● Material restrictions — Material restrictions — Battery disposal in Taiwan — California Perchlorate Material Notice — European Union Battery Directive — Battery notice for Brazil ● Chemical substances ●
Ozone production This product generates no appreciable ozone gas (O3). Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is certified by the U.S. Environmental Protection Agency. The following mark will appear on ENERGY STAR certified imaging products: Additional ENERGY STAR certified imaging product model information is listed at: www.hp.
Material restrictions ● Material restrictions ● Battery disposal in Taiwan ● California Perchlorate Material Notice ● European Union Battery Directive ● Battery notice for Brazil Material restrictions This HP product does not contain intentionally added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by HP for this product include the following.
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento não foi projetada para ser removida pelo cliente.
有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 0 0 0 0 0 0 电线 0 0 0 0 0 0 印刷电路板 X 0 0 0 0 0 打印系统 X 0 0 0 0 0 显示器 X 0 0 0 0 0 喷墨打印机墨盒 0 0 0 0 0 0 驱动光盘 X 0 0 0 0 0 扫描仪 X 0 0 0 0 0 网络配件 X 0 0 0 0 0 电池板 X 0 0 0 0 0 自动双面打印系统 0 0 0 0 0 0 外部电源 X 0 0 0 0 0 部件名称 本表格依据 SJ/T 11364 的规定编制。 0：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下。 X：表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求。 此表中所有名称中含 “X” 的部件均
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照 畫 面上的指示繼續執行。 To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.
限用物質及其化學符號 Restricted substances and its chemical symbols 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominated biphenyls Polybrominated diphenyl ethers (Cr+6) (PBB) (PBDE) 單元 Unit External power supply 備考 1.〝超出 0.1 wt %〞及〝超出 0.01 wt %〞係指限用物質之百分比含量超出百分比含量基準值。 Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition. 備考 2.
Regulatory information ● Regulatory notices ● VCCI (Class B) compliance statement for users in Japan ● Power cord instructions ● Notice to users in Japan about the power cord ● Notice to users in Korea ● Noise emission statement for Germany ● European Union Regulatory Notice ● Visual display workplaces statement for Germany ● Additional statements for wireless products ● Additional statements for telecom (fax) products Regulatory notices Regulatory model identification number For regulat
● Reorient or relocate the receiving antenna. ● Increase the separation between the equipment and receiver. ● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ● Consult the dealer or an experienced radio/TV technician for help. NOTE: Any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment.
European Union Regulatory Notice Products bearing the CE marking comply to applicable EU Directives and related European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is HP Deutschland GmbH, HQ-TRE, 71025, Boeblingen, Germany.
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden.
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation. To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及 醫藥用電波輻射性電機設備之干擾。 Notice to users in Mexico La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A. Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada.
New Zealand telecom statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Index Symbols/Numerics 3x550-sheet tray and stand (A3/A4), second tray jams, clearing 124 3x550-sheet tray and stand (A3/A4), third tray jams, clearing 125 4000-sheet high-capacity input trays and stand, left tray jams, clearing 128 4000-sheet high-capacity input trays and stand, right tray jams, clearing 130 A acoustic specifications 185 Alternative Letterhead Mode input tray 47 answering machines, connecting fax settings 96 anticounterfeit supplies 54 autoreduction settings, fax 97 B batteries included 18
error reports 105 error-correction 156 forwarding 95 log, clear 106 log, print 105 manual receive 102 monitor dialing 100 pauses, inserting 92 phone-book entries 98 print last transaction details 106 redial settings 93 reports 104 reprinting from memory 102 ring patterns 96, 97 rings-to-answer 96 sending from software 100 solve general problems 165 stamp-received 97 unable to receive 164 unable to send 162 using DSL, PBX, or ISDN 91 using VoIP 91 V.
P paper default size for tray 38 fax autoreduction settings 97 jams 113 selecting 52, 151 paper path jams, clearing 124, 125, 128, 130, 132, 133, 135, 136 paper pickup problems solving 113 paper type changing 152 pauses, inserting 92 PBX faxing 91 phone book programming 98 phone book, fax adding entries 98 phone, fax from receive 102 phone-book entries creating 103 editing 103 photos copying 76 Plug and Print USB Drive printing 71 power consumption 185 prefixes, dial 92 print fax logs 105 fax reports 104 la
stacker jams, clearing 138 stapler jams, clearing 139 stapler/stacker jams, clearing 138 storing cartridges 55 subnet mask 22 supplies counterfeit 54 non-HP 54 recycling 57, 187 support online 173 USB storage accessories printing from 71 V V.
