HP PageWide MFP P77740-60 series - User Guide

Check that the product power is on
1. If the power button is not lit, press it to turn the product on.
2. If the power button does not seem to work, ensure that the power cable is connected to both the
product and the electrical or AC outlet.
3. If the product is still not powering up, check the power source by connecting the power cable to a
dierent electrical or AC outlet.
Check the control panel for error messages
The control panel should indicate ready status. If an error message appears, resolve the error.
Test print functionality
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the strip at the top of the home screen).
2. On the control panel dashboard, touch (Setup).
3. Touch Reports , and then touch Printer Status Report to print a test page.
4. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if
paper is jammed inside the product.
NOTE: Make sure the paper in the tray meets specications for this product.
Test copy functionality
1. Place the Printer Status page into the document feeder and make a copy. If paper does not feed
smoothly through the document feeder, you might need to clean the document feeder rollers and
separation pad. Make sure the paper meets specications for this product.
2. Place the Printer Status page onto the scanner glass and make a copy.
3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass
strip.
Test the fax-sending functionality
1. On the control panel, touch the Fax icon.
2. In the display, touch the Fax Setup icon.
3. Touch Tools, and then touch Run Fax Test .
Test the fax-receiving functionality
1. On the control panel, touch the Fax icon.
2. In the display, touch the Fax Setup icon.
3. Touch Tools, and then touch Run Fax Test .
4. Use another fax machine to send a fax to the product.
5. Review and reset the product fax settings.
108 Chapter 9 Solve problems ENWW