HP PageWide MFP P77740-60 series - User Guide

NOTE: This utility is available only for Windows operating systems.
Troubleshoot problems with
print jobs not printing.
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
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The product does not print
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The product prints slowly
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Plug-and-print USB issues
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Improve print quality
The product does not print
Printing troubleshooting checklist
If the product does not print at all, try the following solutions:
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Make sure the product is turned on and that the control panel indicates it is ready:
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If the control panel does not indicate the product is ready, turn the product o and then on again.
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If the control panel indicates the product is ready, try sending the job again.
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If the control panel indicates the product has an error, resolve the error and then try to print a test page
from the control panel. If the test page prints, there may be a communication problem between the
product and the computer you are trying to print from.
NOTE:
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If an error message about the left duplexer (or service uid container) appears, see Reinstall or
replace the left duplexer.
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If an error message about the printhead wiper restraints appears, see Remove the printhead wiper
restraints.
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Make sure the cables are all connected correctly. If the product is connected to a network, check the
following items:
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Check the light next to the network connection on the product. If the network is active, the light is
green.
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Make sure that you are using a network cable and not a phone cord to connect to the network.
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Make sure the network router, hub, or switch is turned on and that it is working correctly.
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Install the HP software from www.support.hp.com. Using generic printer drivers can cause delays
clearing jobs from the print queue.
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From the list of printers on your computer, right-click the name of this product, click Properties , and
open the Ports tab:
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If you are using a network cable to connect to the network, make sure the printer name listed on
the Ports tab corresponds to the product name on the product conguration page.
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If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to Virtual printer port for USB.
146 Chapter 9 Solve problems ENWW