HP PageWide MFP P77740-60 series - User Guide

Solve problems sending faxes
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An error message displays on the control panel
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The control panel displays a Ready message with no attempt to send the fax.
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The control panel displays the message "Receiving Page 1" and does not progress beyond that message
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Faxes can be received, but not sent
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Unable to use fax functions from the control panel
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Unable to use phone-book entries
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Unable to use group phone-book entries
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Receive a recorded error message from the phone company when trying to send a fax
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Unable to send a fax when a phone is connected to the product
An error message displays on the control panel
For fax error messages, see Fax error messages .
Document feeder paper jam
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Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
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Copy or print the original to Letter, A4, or Legal-sized paper, and then resend the fax.
Scanner error
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Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
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Copy or print the original onto Letter, A4, or Legal-sized paper and then resend the fax.
The control panel displays a Ready message with no attempt to send the fax.
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Check the fax activity log for errors.
For more information, see Information pages.
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If an extension phone is connected between the product and the wall, make sure that the phone is hung
up.
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Connect the product directly into the wall telephone jack and resend the fax.
The control panel displays the message "Receiving Page 1" and does not progress beyond that
message
Delete stored faxes from memory.
Faxes can be received, but not sent
Send fax and nothing happens.
1. Check for a dial tone on the phone line by using the Start Fax button.
2. Turn the product o and then on.
162 Chapter 9 Solve problems ENWW