HP PageWide MFP P77740-60 series - User Guide

NOTE: Increasing resolution slows transmission speed.
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Turn on the Error Correction Mode setting from the control panel.
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Check the cartridges and replace if necessary.
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Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
Fax cuts o or prints on two pages
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Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size
settings.
For more information, see Congure fax settings.
NOTE: If the Default Paper Size setting is set to Letter, a Legal-sized original prints on two pages.
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Set the paper type and size for the tray used for faxes.
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If the Auto Reduction setting is turned o, turn it back on from the control panel.
Connectivity issues
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is available only for Windows operating systems.
Use an HP online
troubleshooting wizard.
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Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
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Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
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Solve USB direct-connect problems
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Solve network problems
Solve USB direct-connect problems
If you have connected the product directly to a computer, check the USB cable:
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Verify that the cable is connected to the computer and to the product.
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Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.
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Verify that the cable is working correctly by connecting it with another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a conguration page from the control panel and locate the product IP address that is listed on this page.
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Poor physical connection
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The computer is using the incorrect IP address for the product
166 Chapter 9 Solve problems ENWW