HP PageWide MFP P77740-60 series - User Guide

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The computer is unable to communicate with the product
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The product is using incorrect link and duplex settings for the network
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New software programs might be causing compatibility problems
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The computer or workstation might be set up incorrectly
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The product is disabled, or other network settings are incorrect
Poor physical connection
1. Verify that the product is attached to the correct Ethernet port using the proper cable.
2. Verify that cable connections are securely attached.
3. Look at the Ethernet port on the back of the product, and verify that the amber activity light and the
green link-status light are active.
4. If the problem continues, try a dierent cable or port on the network router, switch, or hub.
The computer is using the incorrect IP address for the product
1. On the computer, open the printer properties and click the Ports tab. Verify that the current IP address
for the product is selected. The product IP address is listed on the product conguration page or through
the control panel.
2. If you installed the product using an HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. Do one of the following:
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If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.
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If you installed the product from www.support.hp.com, you can view or change the product IP
address using the following steps:
a. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant.
b. Click the Tools tab.
c. Click Update IP Address to open a utility that reports the known (“previous”) IP address for
the product and allows you to change the IP address, if necessary.
4. If the IP address is correct, delete the product entry from the list of installed printers, and then add it
again.
The computer is unable to communicate with the product
1. Test network communication by pinging the product:
a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then
type cmd.
b. Type ping followed by the IP address for your product.
c. If the window displays round-trip times, both the network and device are working.
2. If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that
the network settings, the product, and the computer are all congured for the same network.
ENWW Connectivity issues 167