LaserJet Pro MFP M28-M31 User Guide www.hp.
HP LaserJet Pro MFP M28-M31 User Guide
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Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Warning icons ............................................................................................................................................................................ 2 Printer views ....................................................................................
3 Supplies, accessories, and parts .......................................................................................................................................................... 15 Order supplies, accessories, and parts ............................................................................................................................... 16 Ordering ............................................................................................................................................
Open HP Utility ................................................................................................................................................... 43 HP Utility features ............................................................................................................................................. 43 Configure IP network settings ..............................................................................................................................................
Check the paper-type setting for the print job ............................................................................................. 74 Check the paper type setting on the printer ............................................................................. 74 Check the paper type setting (Windows) .................................................................................. 74 Check the paper type setting (OS X) ..................................................................................
1 Printer overview ● Warning icons ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: In the US, go to www.hp.com/support/ljM28MFP. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name, and then select Search.
Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.
Printer views ● Printer front view ● Printer back view ● Control panel view Printer front view 2 1 3 4 1 Control panel 2 Flatbed scanner 3 Output bin 4 Input tray Printer back view 2 ENWW 1 1 Power connection 2 USB interface port Printer views 3
Control panel view Wireless models 1 11 2 10 9 8 3 4 5 7 6 1 Control panel LED display The control panel LED display shows numerical information for copy settings and event codes. 2 Copy Setup button Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/ Enlarge options. The default option is Number of Copies. 3 Start Copy button Use this button to start a copy job. Or, in manual duplex mode, use this button to print the second side of the page.
Base models 1 2 6 3 5 4 ENWW 1 Copy ID button (HP LaserJet Pro MFP M29 only) Use this button to copy an identification card. 2 Start Copy button Use this button to start a copy job. 3 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the supply is very low and replacement is required. 4 Power button/Ready LED ● Use this button to turn the printer on or off. ● The Ready light is on when the printer is ready to print.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM28MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range Technical specifications See www.hp.com/support/ljM28MFP for current information.
Table 1-1 Supported operating systems and print drivers (continued) Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2008 R2, SP1, 64-bit The HP PCLm.S printer-specific print driver is installed for this operating system as part of the software installation.
Printer dimensions Figure 1-1 Dimensions for the printer 1 1 2 3 3 2 Printer fully closed Printer fully open 1. Height 196 mm (7.7 in) 447 mm (17.6 in) 2. Width 360 mm (14.2 in) 360 mm (14.2 in) 3. Depth 263 mm (10.4 in) 390 mm (15.4 in) Weight (with cartridges) 5.3 kg (11.7 lb) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM28MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM28MFP for HP's all-inclusive help for the printer.
10 Chapter 1 Printer overview ENWW
2 Paper trays ● Introduction ● Load paper trays ● Load and print envelopes ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
Introduction CAUTION: Keep hands out of paper trays when closing. All trays must be closed when moving the printer. Load paper trays NOTE: To avoid paper jams: ● Never add or remove paper from the tray during printing. ● Before loading the tray, remove all of the paper from the input tray and straighten the stack. ● When loading the tray, do not fan the paper. ● Use paper that is not wrinkled, folded, or damaged. Input tray Load media with the top forward and the side to be printed on facing up.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Tray 1 holds up to 5 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Load and print labels Introduction The following information describes how to print and load labels. Tray 1 holds up to 50 sheets of labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened. Manually feed labels 1.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
Replace the toner cartridge Cartridge information Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover.
2. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the OPC cover or the roller surface. 18 3. Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the cartridge. 4.
5. Remove the orange cover from the print cartridge. 6. Insert the print cartridge in the product, and then close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
20 Chapter 3 Supplies, accessories, and parts ENWW
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: ● Windows 10: Select Print, and then select the printer. ● Windows 8.1 or 8: Select Devices, select Print, and then select the printer. 3. Click or tap the Layout tab. 4. Select the correct Orientation option from the drop-down list. 5.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver.
Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. NOTE: 4. Select from the Media & Quality or Paper/Quality options. NOTE: 5. 26 The name of the item varies for different software programs. This list contains the master set of options available. Some options are not available on all printers.
Mobile printing Introduction HP offers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the Wireless button on the printer to connect to an Android device, or provide a personal identification number (PIN) — displayed on the printed report — as a password to connect to a Windows (8.1 or later) device.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. Change the printer Wi-Fi Direct name Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server 1. 2. Print a configuration page to determine the IP address or host name. a. Press and hold the Start Copy b.
Android embedded printing (wireless models only) HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The print solution is built into the many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.
5 Copy ● Make a copy ● Copy identification card For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
Make a copy Follow these steps to make a copy from the scanner glass: ▲ Load the document on the scanner glass according to the indicators on the printer. NOTE: The steps vary according to the type of control panel. 2 1 1 Base model LED control panel 2 Wireless model LED control panel Base model control panel ▲ Press the Start Copy NOTE: button to start copying. To increase the number of copies, press the Start Copy button repeatedly (up to nine times) to get multiple copies.
Copy identification card Use the ID Copy feature to copy both sides of identification card, or other small-size documents, onto the same side of one sheet of paper. The printer prints both images at the same time. 1. Place the ID card onto the left side of the scanner glass. 2. Close the scanner lid and touch the ID Copy button to start copying. When it finishes, the attention LED blinks. ENWW 3. Place the second side of the ID card on the same section of the scanner glass. 4.
34 Chapter 5 Copy ENWW
6 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Easy Scan Software (OS X) ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application. 36 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the computer, open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.
Scan by using the HP Easy Scan Software (OS X) Use the HP Easy Scan software to initiate scanning from software on your computer. ENWW 1. Load the document on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save them to a file.
Additional scan tasks Go to www.hp.com/support/ljM28MFP.
7 Manage the printer ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● Update the firmware For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM28MFP.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB, or change the connection from a USB to a wireless connection. To open Device Setup & Software, complete the following procedure: 1. 2. 40 Open the HP Printer Assistant.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the configuration report. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Tab or section Description Home tab ● Provides printer, status, and configuration information.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from a computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Applications folder. 2. Select HP, and then select HP Utility.
Item Description Message Center Display error events that have occurred with the printer. Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings. (Network-connected printers only) Supplies Management Configure how the printer should behave when supplies are nearing the end of their estimated life. Trays Configuration Change paper size and type for each of the trays.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Manually configure IPv4 TCP/IP parameters Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 46 2. Click the Networking tab. 3.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1.
NOTE: 48 Make note of the password and store it in a safe place.
Energy-conservation settings ● Introduction ● Set the Sleep/Auto Off After Inactivity setting ● Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Set the Sleep/Auto Off After Inactivity setting Use the EWS to set the amount of idle time before the printer enters sleep mode.
3. From the Sleep/Auto Off After Inactivity drop-down, select the time for the delay. 4. Click the Apply button. Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power Use the EWS to set the amount of time before the printer shuts down. NOTE: After the printer shuts down, the power consumption is 1 watt or less. Complete the following procedure to change the Shut Down After Delay setting: 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a.
Set the Delay Shut Down setting Use the EWS to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting: 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.
Update the firmware HP offers periodic printer updates. Follow these steps to update the printer firmware for a single printer. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network.
8 Solve problems ● Customer support ● Laser Warning ● Interpret control-panel light patterns ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Resolving print quality problems ● Improve copy and scan image quality ● Solve wireless network problems For more information: The following information is correct at the time of publication.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 54 Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM28MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Laser Warning CAUTION - CLASS 3B INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO THE BEAM. ATTENTION - RAYONNEMENT LASER INVISIBLE DE ÇLASSE 3B EN CAS D'OUVERTURE. ÉVITEZ L'EXPOSITION AU FAISCEAU. VORSICHT - UNSICHTBARE LASERSTRAHLUNG KLASSE 3B, WENN ABDECKUNG GEÖFFNET. NICHT DEM STRAHL AUSSETZEN. PRECAUCIÓN – RADIACIÓN LÁSER INVISIBLE DE CLASE 3B PRESENTE AL ABRIR. EVITE LA EXPOSICIÓN AL HAZ. VARNING - OSYNLIG LASERSTRÅLNING KLASS 3B VID ÖPPEN LUCKA UNDVIK EXPONERING FÖR LASERSTRÅLNINGEN.
Interpret control-panel light patterns If the printer requires user confirmation, the LED control panel alternates between Go and a two-digit status code. If the printer requires attention, the LED control panel alternates between Er and a two-digit error code. Use the table below to determine any issues with the printer.
Table 8-2 Control-panel light patterns (continued) Light status Error code State of the printer Action Er/25 The loaded paper is not the size needed for the print job. Replace the paper, or press Start Copy The printer has experienced a general engine error. Press Start Copy Er/26 to continue with the size currently loaded. to continue. If the error repeats, turn off the printer. Wait 30 seconds, and then turn on the printer. Er/81 Incorrect firmware has been loaded.
Table 8-2 Control-panel light patterns (continued) Light status Error code State of the printer Action Attention and Ready lights are on. Er/30 There is an issue with the flatbed scanner. Turn off the device and then turn it on. If the problem persists, contact HP support. Er/50 There is an issue with the print engine. Turn off the device and then turn it on. If the problem persists, contact HP support. There is a problem with the wireless hardware. Turn off the device and then turn it on.
Table 8-2 Control-panel light patterns (continued) Light status ENWW Error code State of the printer Attention light if off and Ready light is blinking. The printer is currently processing a job. For print and scan jobs, the LCD display will show the current value for the number of copies. For copy jobs, the LCD display will show the copy number being processed.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. Open the HP Embedded Web Server (EWS): Direct-connected printers a. b.
A “Cartridge is low” or “Cartridge is very low” message displays Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the System tab, and then select Supply Settings. 3.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The product does not pick up paper ● The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Jam locations ● Experiencing frequent or recurring paper jams? ● Clear jams from the input tray ● Clear jams from inside the product ● Clear jams from the output areas Jam locations Jams can occur at the following locations in the product. 1 2 3 1 Internal areas 2 Input tray 3 Output bin NOTE: 64 Jams can occur in more than one location.
Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary. a. b.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: ENWW Depending on where the jam is located, some of the following steps might not be necessary. 1.
68 3. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from inside the product 1. Open the print-cartridge door, and then remove the print cartridge. CAUTION: 2. ENWW To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.
3. 70 Reinstall the print cartridge, and then close the print-cartridge door.
Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the print-cartridge door, and then remove the print cartridge. 2. Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
3. 72 Reinstall the print cartridge, and then close the print-cartridge door.
Improve print quality ● Introduction ● Update the printer firmware ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Cartridge cleaning ● Print a cleaning page ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Adjust Print Density Introduction The following information provides troubleshooting steps to resolve print-quality problems, including the following problems: ● Smears ●
Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting on the printer 1. Open the tray. 2. Verify that the tray is loaded with the correct type of paper. 3. Close the tray. Check the paper type setting (Windows) 1. From the software program, select the Print option. 2.
Step two: Check supplies status 1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The configuration report indicates when a supply level is very low. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.
Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause printquality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 78 2. Click the System tab, and then select System Setup from the left navigation pane. 3.
Resolving print quality problems ● Introduction ● Troubleshoot print quality problems Introduction The following information provides troubleshooting steps for solving image defect issues, including the following defects: ● Light print ● Gray background or dark print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Colors that do not align ● Curled paper Troubleshoot print quality problems Table 8-3 Image defects table quick
Table 8-3 Image defects table quick reference (continued) Table 8-7 Black page on page 83 Table 8-8 Banding defects on page 83 Table 8-9 Streak defects on page 84 Table 8-10 Fixing/fuser defects on page 85 Table 8-11 Image placement defects on page 85 Table 8-12 Color plane registrations defects (color models only) on page 86 Table 8-13 Output defects on page 86 Image defects, no matter the cause, can often be resolved using the same steps.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing. 2. Check the condition of the cartridge. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode. 4.
Table 8-5 Gray background or dark print Description Sample Gray background or dark print: Possible solutions 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the printer EWS, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6.
Table 8-7 Black page Description Sample Black page: The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. Table 8-8 Banding defects Description Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature.
Table 8-9 Streak defects Description Sample Possible solutions Light vertical streaks: 1. Reprint the document. Light streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com.
Table 8-10 Fixing/fuser defects Description Fixing/fuser Possible solutions Hot fuser offset (shadow): 1. Reprint the document. Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Poor fusing: 1. Reprint the document.
Table 8-12 Color plane registrations defects (color models only) Description Sample Possible solutions Color plane registrations: 1. Reprint the document. One or more color of the planes is not aligned with the other color planes. The primary error will typically occur with yellow. 2. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge. 4.
Improve copy and scan image quality Introduction If the printer is having image quality problems, first make sure you are using high-quality originals. If the problem still exists, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge copying If the issue is not resolved, see “Improve print quality” for further solutions.
b. 88 ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. 2. On the Systems tab, click Paper Setup. 3. Change the necessary settings, and then click Apply.
Optimize for text or pictures 1. Open the HP Embedded Web Server (EWS): a. b. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
4. Turn off any third-party firewalls on your computer. 5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden.
b. i. Press and hold the Start Copy ii. Release the Start Copy button until the Ready light begins blinking. button. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2.
94 Chapter 8 Solve problems ENWW
Index A accessories ordering 16 part numbers 16 acoustic specifications 8 AirPrint 29 Android devices printing from 30 B bin, output jams, clearing 71 bins, output locating 3 browser requirements HP Embedded Web Server 41 C checklist wireless connectivity 90 cleaning glass 87 paper path 76 clearing jams locations 64 control panel LED light patterns 56 locating 3 copy identification card 33 copying edge-to-edge 89 identification card 33 multiple copies 32 optimizing for text or pictures 89 setting paper siz
mobile printing Android devices 30 mobile printing solutions 6 mobile printing, software supported 7 multiple pages per sheet printing (Mac) 25 printing (Windows) 23 N network installation 40 network port locating 3 networks installing the printer 40 supported 6 number of copies, changing 32 O on/off button, locating 3 online support 54 operating systems (OS) supported 6 operating systems, supported 6 ordering supplies and accessories 16 OS (operating system) supported 6 output bin locating 3 P pages per mi
