HP EliteDesk 800 G2 Desktop Mini, HP EliteDesk 705 G2 Desktop Mini, HP ProDesk 600 G2 Desktop Mini, HP ProDesk 400 G2 Desktop Mini, HP MP9 G2 Retail System - Maintenance and Service Guide

Drive not found (identied).

Cause Solution

If this is a newly installed drive, run the Computer Setup utility and

try adding a POST delay under Advanced > Power-On Options.

The device is attached to a SATA port that has been hidden in

Computer Setup.

Run the Computer Setup utility and ensure Device Available is

selected for the device's SATA port in Advanced > Port Options.

Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced >

Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause Solution

Drive is not connected properly or not properly congured. See the documentation that came with the optional device.

Movie will not play in the DVD drive.

Cause Solution

Movie may be regionalized for a dierent country. See the documentation that came with the DVD drive.

Decoder software is not installed. Install decoder software.

Damaged media. Replace media.

Movie rating locked out by parental lock. Use DVD software to remove parental lock.

Media installed upside down. Reinstall media.

Cannot eject compact disc (tray-load unit).

Cause Solution

Disc not properly seated in the drive. Turn o the computer and insert a thin metal rod into the

emergency eject hole and push rmly. Slowly pull the tray out from

the drive until the tray is fully extended, then remove the disc.

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.

Cause Solution

Media is corrupt. Try dierent media to conrm whether media is valid.

Media has been inserted upside down. Re-insert the media with the label facing up.

The DVD-ROM drive takes longer to start because it has to

determine the type of media played, such as audio or video.

Wait at least 30 seconds to let the DVD-ROM drive determine the

type of media being played. If the disc still does not start, read the