HP EliteDesk 800 G2 Desktop Mini, HP EliteDesk 705 G2 Desktop Mini, HP ProDesk 600 G2 Desktop Mini, HP ProDesk 400 G2 Desktop Mini, HP MP9 G2 Retail System - Maintenance and Service Guide
Recovering the Conguration Settings ............................................................................................................................... 70
6 Troubleshooting without diagnostics ................................................................................................................................................. 71
Safety and comfort ................................................................................................................................................................ 71
Before you call for technical support .................................................................................................................................. 71
Helpful hints ............................................................................................................................................................................ 72
Solving general problems ..................................................................................................................................................... 73
Solving power problems ....................................................................................................................................................... 77
Solving hard drive problems ................................................................................................................................................ 78
Solving media card reader problems .................................................................................................................................. 80
Solving display problems ...................................................................................................................................................... 81
Solving audio problems ........................................................................................................................................................ 86
Solving printer problems ...................................................................................................................................................... 88
Solving keyboard and mouse problems ............................................................................................................................. 89
Solving Hardware Installation Problems ............................................................................................................................ 90
Solving Network Problems ................................................................................................................................................... 92
Solving memory problems ................................................................................................................................................... 95
Solving CD-ROM and DVD problems ................................................................................................................................... 96
Solving USB ash drive problems ........................................................................................................................................ 99
Solving front panel component problems ....................................................................................................................... 100
Solving Internet access problems ..................................................................................................................................... 100
Solving software problems ................................................................................................................................................ 102
7 POST error messages and diagnostic front panel LEDs and audible codes ............................................................................... 103
POST numeric codes and text messages ......................................................................................................................... 103
Interpreting system validation diagnostic front panel LEDs and audible codes ....................................................... 108
8 Password security and resetting CMOS ............................................................................................................................................ 110
Resetting the password jumper ........................................................................................................................................ 110
Clearing and resetting the BIOS ........................................................................................................................................ 112
9 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics .................................................................................... 114
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................. 114
10 System backup and recovery ........................................................................................................................................................... 116
Backing up, restoring, and recovering in Windows 10 ................................................................................................... 116
Creating recovery media and backups ........................................................................................................ 116
Creating HP Recovery media (select products only) ............................................................. 116
Using Windows tools ...................................................................................................................................... 118
Restore and recovery ..................................................................................................................................... 118
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