HP EliteDesk 800 G2 Desktop Mini, HP EliteDesk 705 G2 Desktop Mini, HP ProDesk 600 G2 Desktop Mini, HP ProDesk 400 G2 Desktop Mini, HP MP9 G2 Retail System - Maintenance and Service Guide

Blank screen (no video).
Cause Solution
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Reash the system ROM with the latest BIOS image.
You are using a xed-sync monitor and it will not sync at the
resolution chosen.
Be sure that the monitor can accept the same horizontal scan rate
as the resolution chosen.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Monitor cable is plugged into the wrong connector. Systems may have a monitor connection on both the motherboard
or an add-in card. Try moving the monitor connection to a dierent
connector on the back of the computer
Monitor settings in the computer are not compatible with the
monitor.
1. In Control Panel, select Category from the View by list, then
under Appearance and Personalization, select Adjust screen
resolution.
To access Control Panel in Windows 7, click Start, and then
select Control Panel.
To access Control Panel in Windows 8.1, from the Start screen,
type c, and then select Control Panel from the list of
applications.
To access Control Panel in Windows 10, type control
panel in the taskbar search box, and then select Control
Panel from the list of applications.
2. Expand the Resolution box, and then use the sliding control to
reset the resolution.
Monitor is congured to use an input that is not active. Use the monitor's on-screen menu controls to select the input that
is being driven by the system. Refer to the monitor's user
documentation for more information on the on-screen controls and
settings.
Blank screen and the power LED ashes Red ve times, once every second, followed by a two second pause, and the computer beeps ve
times. (Beeps stop after fth iteration but LEDs continue ashing.)
Cause Solution
Pre-video memory error. 1. Reseat DIMMs. Power on the system.
2. Replace DIMMs one at a time to isolate the faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six
times. (Beeps stop after fth iteration but LEDs continue ashing.)
Cause Solution
Pre-video graphics error. For systems with a graphics card:
82 Chapter 6 Troubleshooting without diagnostics