Maintenance and Service Guide HP EliteDesk 800 G2 TWR Business PC
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components ........................................................................................................................................
SMART ATA drives ................................................................................................................................................ 16 Cable management .............................................................................................................................................. 17 4 Removal and replacement procedures – Microtower (MT) chassis .................................................................... 18 Preparation for disassembly .....................
5 Computer Setup (F10) Utility ........................................................................................................................ 66 Computer Setup (F10) Utilities ............................................................................................................................ 66 Using Computer Setup (F10) Utilities ................................................................................................ 66 Computer Setup–Main .........................................
10 System backup and recovery ..................................................................................................................... 122 Backing up, restoring, and recovering in Windows 10 ...................................................................................... 122 Creating recovery media and backups ............................................................................................ 122 Creating HP Recovery media (select products only) ..................................
Appendix D Specifications ............................................................................................................................. 142 TWR Specifications ............................................................................................................................................ 142 Index ...........................................................................................................................................................
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1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation. CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 Hard Drive Activity Light 6 Dual-State Power Button 2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Slim Optical Drive (optional) 3 SD Card Reader (optional) 8 USB 2.0 Charging (powered) Port (black) 4 USB 2.0 Port (black) 9 USB 3.
Rear panel components 1 Power Cord Connector 7 PS/2 Mouse Connector (green) 2 PS/2 Keyboard Connector (purple) 8 Serial Connector 3 DisplayPort Monitor Connectors 9 RJ-45 Network Connector 4 VGA Monitor Connector 10 USB 3.0 Ports with Wake from S4/S5 feature (blue) 5 USB 3.0 Ports (blue) 11 Line-In Audio Connector (blue) 6 Line-Out Connector for powered audio devices (green) NOTE: An optional second serial port and an optional parallel port are available from HP.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Description (1) Access panel (2) Front bezel (3) System board (includes replacement thermal material) (4) Extension board (5) Power supply 400W, 92% efficient 280W, 92% efficient 280W, 85% efficient 280W, standard (6) Memory modules (PC4-17000, 2133-MHz) 16-GB 8-GB 4-GB * Processors (include replacement thermal material; not illustrated)) Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor 6 Chapter 2 Illustrated parts catalog
Misc parts Item Description (1) Fan (2) Fan sink (includes replacement thermal material) (3) Speaker (4) Hood sensor (5) Solenoid lock (6) Secure Digital (SD) card reader (7) Front I/O assembly (8) SATA drive power cable (9) Power switch (10) SATA data cable, 17.
Item Description Broadcom BCM943228Z 802.11n 2x2 DualBand Combo PCIe x1 Card Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card Intel 8260 2x2 Dual Band 802.11ac WLAN/ Bluetooth Combo Intel 3165 1x1 Dual Band 802.11ac WLAN/ Bluetooth Combo * Bezel blank, 5.25-inch optical drive * Bezel blank, slim optical drive * Keyed cable lock * DisplayPort cable * USB 3.1 Type Cx1 PCIe x1 card * Hard drive grommet * Adapters DisplayPort to HDMI 1.4 DisplayPort to VGA DisplayPort to DVI USB-C to USB 3.
Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives 512 GB Solid-state Drive (SSD), 3D, NAND 512-GB Solid-state Drive (SSD), M.
3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwea
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions.
Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.
Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease.
4 Removal and replacement procedures – Microtower (MT) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Pull up the access panel handle (1), and then lift the panel off the computer (2). To replace the access panel, reverse the disassembly procedures.
Front bezel 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). To replace the front bezel, reverse the disassembly procedures.
Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the silver 6-32 security screw located on top of the hard drive cage. 4. Install the security screw through the middle front bezel release tab to secure the front bezel in place. 5. Replace the computer access panel. 6.
Removing bezel blanks On some models, there may be bezel blanks covering the optical drive bays. You must remove the bezel blank before installing an optical drive. To remove a bezel blank: 22 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20) 4. To remove a 5.
Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. 4.
Expansion cards Description nVIDIA GT730 2 GB graphics card (DDR3, PCIex8) AMD R9 350 2 GB graphics card (DDR5, PCIe x16) GeForce GTX 960 2GB graphics card (DDR5, PCIex16) USB 3.1 Type Cx1 PCIe x1 card Printer port, PCI card Serial port, PCI card WLAN module caddy card The computer has two PCI Express x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI Express x16 expansion socket that is downshifted to a x4 socket. Some models also have an optional standard PCI expansion socket.
4. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up then away from the inside of the chassis to remove it. Be sure not to scrape the card against other components. 6. Store the removed card in anti-static packaging. 7.
9. Rotate the slot cover retention latch back in place to secure the expansion card. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Replace the computer access panel. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the computer access panel was removed. 14. Reconfigure the computer, if necessary.
WLAN module WLAN modules can be installed using a PCI expansion card adapter. First install the WLAN module into the expansion card adapter, and then install the expansion card into the computer. Description Broadcom BCM943228Z 802.11n 2x2 DualBand Combo PCIe x1 Card Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card Intel 8260 2x2 Dual Band 802.11ac WLAN/ Bluetooth Combo Intel 3165 1x1 Dual Band 802.11ac WLAN/ Bluetooth Combo To remove the WLAN module: 1.
5. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives 512 GB Solid-state Drive (SSD), 3D, NAND 512-GB Solid-state Drive (SSD), M.
● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system board (labeled SATA1, SATA2, SATA3, and SATA5). ● You must install mounting screws for hard drives and 5.25-inch optical drives to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided four extra 3.
Drive positions 1 5.25-inch half-height drive bay 2 9.5mm slim optical drive bay 3 Primary 3.5-inch internal hard drive bay 4 Secondary 3.5-inch internal hard drive bay 5 2.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
System board connections Refer to the following illustration and table to identify the system board connectors for your model. No. System Board Connector System Board Label Color Component 1 System Board PCI Extender Connectors EXT black System Board PCI Extender (optional, shown installed) 2 SATA 3.
No. System Board Connector System Board Label Color Component 17 SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 18 SATA 3.0 SATA5 light blue Any SATA Device other than the Primary Hard Drive Installing and removing drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0.
Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20) 4.
Installing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive can be purchased through a third-party vendor. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 35 for an illustration of the system board drive connectors. 8. Replace the front bezel and computer access panel. 9. Reconnect the power cord and any external devices, then turn on the computer. 10. Lock any security devices that were disengaged when the access panel was removed. Removing a 9.
4. Push the green release lever on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of the bay (2). Installing a 9.5 mm slim optical drive 40 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Remove the front bezel (Front bezel on page 20). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank.
5. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks in place (2). 6. Connect the power cable and data cable to the rear of the optical drive. 7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 35 for an illustration of the system board drive connectors. Removing a 3.5-inch or 2.
3. 42 Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
4. Remove the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). 5. Remove the four mounting screws (two on each side) from the old drive. You will need these screws to install a new drive. Installing a 3.5-inch or 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 18) 2. Remove the access panel (Access panel on page 19) 3. Install mounting screws on the sides of the drive. 3.
● If you are installing a 2.5-inch hard drive, install four black and blue M3 isolation mounting screws (two on each side of the drive). ● You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. ◦ 44 Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket.
◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. ◦ Install four 6-32 silver and blue isolation mounting screws in the adapter bracket (two on each side of the bracket).
4. 46 Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots, until the drive snaps into place.
5. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. 6. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.
Drive power cable A separate drive power cable connects from the drives directly to the system board. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the computer access panel (Access panel on page 19). 3. Disconnect the cable from the hard drive and the optical drive 4. Disconnect the cable from the system board connector labeled SATAPWR0, and then remove the cable from the computer.
Front I/O assembly The front I/O assembly is attached to the front of the chassis with one screw. Pull the assembly away from the front of the chassis to remove. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the computer access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the cables from the following system board connectors: (1): Front USB (yellow) (2): Front USB3.
5. Remove the Torx T15 screw (1) that secures the assembly to the chassis, pull the right side of the assembly (2) to disengage it from the chassis, and pull the assembly out of the front of the chassis (3) while threading the cables through the hole in the front of the chassis. To reinstall the assembly, reverse the removal procedure.
Power switch The power switch assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the computer access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. Disconnect the cable from the following system board connector labeled PB/LED (1). 5.
6. From the front of the chassis, press the tab on the top of the power switch (1), and then rotate the top to of the assembly downward and pull the assembly out of the front of the chassis (2) while threading the cables through the hole in the front of the chassis. To reinstall the assembly, reverse the removal procedure.
Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier. Make sure not to pull the processor out of the socket when you lift the fan sink, especially if you cannot warm the fan sink prior to removal.
Processor Description Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the fan sink (Fan sink on page 53). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Lift the processor (3) straight up and remove it.
Speaker The speaker is attached to the front of the chassis. Remove it from the inside of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect the speaker cable from the system board connector labeled SPKR (1). 4. From the inside of the chassis, remove the silver Torx T15 screw (2) that secures the speaker to the chassis. 5.
Card reader The card reader is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the front bezel (Front bezel on page 20). 4. From the outside, front of the chassis, remove the Torx T15 screw that secures the card reader. 5.
Rear chassis fan 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the three silver Phillips screws that secure the fan to the rear of chassis. 4. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2. 5. Lift the fan out of the chassis (2). To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Hood lock (solenoid) The hood lock is secured to the rear of the chassis with two screws. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. From the rear of the chassis, remove the two screws that secure the hood lock. 4. From the inside of the chassis, disconnect the cable from the system board connector labeled HLCK (1). 5. Remove the cable from the clip connected to the rear of the chassis (2). 6.
Hood sensor The hood sensor is installed on the top, rear of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Slide the hood sensor out of the slot on the rear of the chassis (2). A tool such as a screwdriver may be required to disengage the hood sensor from the slot.
Power supply Description Power supply, 400W, 92% efficient Power supply, 280W, 92% efficient Power supply, 280W, 85% efficient Power supply, 280W, standard The power supply is secured to the rear of the chassis with four screws. Three cables connect to the system board. 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3. Remove the four silver Torx T15 screws that connect the power supply to the rear of the chassis.
7. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (5). To install the power supply, reverse the removal procedure.
System board An extra extension board may be installed and connected to the main system board. 62 1. Prepare the computer for disassembly (Preparation for disassembly on page 18). 2. Remove the access panel (Access panel on page 19). 3.
8. If the extension board is installed, separate it from the system board. When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
System board callouts 64 Sys Bd Label Color Component Sys Bd Label Color Component X4PCIEXP White Expansion card PWR White 6-pin main power X1PCIEXP2 Black Expansion card SPKR White Speaker X1PCIEXP1 Black Expansion card FRONT USB3.
XU1 Black Processor SATA1 Light blue Any SATA Device other than the primary hard drive CPUFAN White Processor fan FRONT USB Yellow Front I/O DIMM4 White Memory module SATA2 Light blue Any SATA Device other than the primary hard drive DIMM3 Black Memory module PSWD Green Clear system passwords DIMM2 White Memory module CMOS Yellow Reset CMOS DIMM1 Black Memory module BAT Black RTC battery PB/LED Black Front I/O/power switch HSENSE White Hood sensor PWRCMD White Pow
5 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select Main > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To restore settings from the Advanced and Main menus to original values, select Apply Factory Defaults and Exit.
Computer Setup–Main NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected.
Table 5-1 Computer Setup—Main (continued) ● Lock BIOS Version If this option is checked, the system is locked to the current BIOS version and updates are not allowed. ● BIOS Update Preferences Allows the administrator to select the source of network updates (www.hp.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Administrator Password Lets you set and enable a BIOS administrator password, which includes the following privileges: ● Manage other BIOS users ● Full access to BIOS policy and settings ● Unlock the computer when other BIOS users fail the preboot authentication.
Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Password Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 ● SATA1 ● SATA2 ● SATA3 ● SATA5 ● Front USB ports ● Rear USB ports ● USB charging port function ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ● Allow all USB devices ● Allow only keyboard and mouse ● Allow all but storage devices and hubs.
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED. S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause.
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 68 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device. This file can be edited to change the settings on Restore. An asterisk (*) marks the selected option for a setting.
6 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Poor performance. Cause Solution 3. Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. 1.
Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab.
Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Boot Options. Nonsystem disk/NTLDR missing message.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8.1, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, rightclick on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Blank screen (no video). Cause Solution You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync monitor and it will not sync at the resolution chosen.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card (if applicable). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
“Out of Range” displays on screen. Cause Solution 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and then click Restart. 4. Use the function keys or number keys to select the safe mode option you want. When your computer is in safe mode, Safe Mode displays in the corners of your monitor.
Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8.
There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty.
Mouse does not respond to movement or is too slow. Cause Solution 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Windows 8.1: 1. Press the Windows logo + l to open the Settings charm. 2. Use the arrow keys to select Power, and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red three times and then white two times. Cause Solution Memory is installed incorrectly or is bad.
Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
New network card will not boot. Cause Solution New network card may be defective or may not meet industrystandard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly.
Out of memory error. Cause Solution You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Integrated graphics may use system memory. No action required. Insufficient memory error during operation.
System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 98 section.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down.
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 8.1: 1. From the Start screen, type c, and then select Control Panel from the list of applications. 2. Click Internet Options. 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 10: 1.
Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
7 POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and nonerror text messages.
Control panel message 008–Microcode Patch Error 009–PMM Allocation Error during MEBx Download Description Recommended action RTC (real-time clock) battery may need to be replaced. problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery. Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 1. Reboot the computer. 2.
Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message 302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure 309 – 30C: Hard Disk 3–6: SMART Hard Drive Detects Imminent Failure Description Recommended action Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 3. Back up contents and replace hard drive. 1.
Control panel message Description Recommended action 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. If a PCI expansion card was recently added, remove it to see if the problem remains. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST. ▲ 41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated from system board. Reconnect or replace front USB cable.
Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is not operating correctly. 1. Reseat fan. 2. Reseat fan cable. 3. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications.
4 Thermal 5 System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ● Blink error code sequences continue until the computer is unplugged or the power button is pressed. NOTE: Not all diagnostic lights and audible codes are available on all models.
8 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup.
1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
10 System backup and recovery Backing up, restoring, and recovering in Windows 10 This section provides information about the following processes. The information in the section is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support.
◦ Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ◦ HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ◦ To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see Help and Support. ▲ Type help in the taskbar search box, and then select Help and Support. Restore and recovery There are several options for recovering your system.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 122. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 122.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: 1. Insert the HP Recovery media. 2. Access BIOS. Restart the computer, quickly press esc, and then press f9 for boot options. 3.
1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start.
7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows recovery USB flash drive To recover your system using the recovery USB flash drive you previously created: NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows operating system media (purchased separately) on page 128. 1. If possible, back up all personal files. 2.
This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system failure is only as good as your most recent backup. 1.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. Creating recovery discs NOTE: The Windows 7 operating system DVD can be created only once. The option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1.
1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that you installed on your computer, or if you want to restore the system to a previous state without losing any personal information, use System Restore to return the computer to a previous restore point. NOTE: Always use this System Restore procedure before you use the System Recovery feature.
1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 3. Turn on the computer. 4. When Windows has loaded, click the Start button, and then click All Programs. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 133. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager.
1. If you are using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. Click the Start button, and then click Shut Down. or If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 4.
1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as the computer is powering on to see the startup menu. Use the arrow keys to select the boot menu and press Enter. Use the arrow keys to select the location where the recovery DVD is inserted. Press Enter to boot from that device. 3.
A Battery replacement The battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer has a 3-volt lithium coin cell battery installed. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). b. To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the computer access panel was removed.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C Statement of Volatility HP confirms that Intel-based business desktop systems contain DDR4 volatile memory (memory amount depends on the customer configuration).
D Specifications TWR Specifications Table D-1 Specifications Chassis Height 15.3 in 389 mm Width 6.7 in 170 mm Depth 16.7 in 425 mm Approximate Weight 20.8 lb 9.43 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr.
Table D-1 Specifications (continued) 1 Rated Input Current 4.4A Rated Input Current with Energy Efficient* Power Supply 3.6A DC Output +12.1V Power Supply Fan 80 mm variable speed This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Index A access panel locked 81 removal 19 access panel, MT illustrated 6 administrator password 117 antennas disconnecting 30 audible codes 115 audio problems 93 B backup and recovery, Windows 7 128 Backup and Restore, Windows 7 131 backups creating Windows 7 129, 131 battery disposal 15 battery replacement 136 beep codes 115 BIOS clearing and resetting 119 booting options Full Boot 110 Quick Boot 110 C cable management 17 cable pinouts, SATA data 16 card reader removal and replacement 56 cautions AC power
Help and Support Windows 7 129 helpful hints 79 hood lock removal and replacement 58 hood sensor illustrated 7 removal and replacement 59 HP PC Hardware Diagnostics (UEFI) downloading 120 HP Recovery Disc Creator, using 130 I installing 2.5-inch hard drive 43 3.5-inch hard drive 43 5.
speaker 55 system board 62 removing 2.5-inch hard drive 41 3.5-inch hard drive 41 5.25-inch optical drive 37 access panel 19 battery 136 bezel blank 22 expansion card 26 front bezel 20 slim optical drive 39 resetting CMOS 117 password jumper 117 restoring the hard drive, Windows 127 restoring the hard drive, Windows 8.
