DRAFT Revised: 8/26/05 File: Title.fm PN: HP-403067-001 Getting Started HP Compaq Notebook Series Document Part Number: 403067-001 December 2005 This guide explains how to set up your hardware and software, and begin using the computer in Microsoft® Windows®.
DRAFT Revised: 8/26/05 File: Notice-Front.fm PN: HP-403067-001 © Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice.
DRAFT Revised: 8/26/05 File: 403067-001TOC.fm PN: HP-403067-001 Contents 1 First-time setup Identify hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Computer hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Front components . .
DRAFT Revised: 8/26/05 File: 403067-001TOC.fm PN: HP-403067-001 Contents Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6 Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2–7 3 Troubleshooting Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .
DRAFT Revised: 8/26/05 File: 403067-001TOC.fm PN: HP-403067-001 Contents C Connect to the Internet from your home Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1 Using the Internet Connection Wizard . . . . . . . . . . . C–2 Choose the type of Internet access . . . . . . . . . . . . . . . . . .
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DRAFT Revised: 8/26/05 File: Chap1.
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DRAFT Revised: 8/26/05 File: Chap1.
DRAFT Revised: 8/26/05 File: Chap1.
DRAFT Revised: 8/26/05 File: Chap1.
DRAFT Revised: 8/26/05 File: Chap1.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup Set up the computer Ä CAUTION: To prevent file corruption and to ensure that the correct drivers are installed: ■ Do not set up the computer for the first time while the computer is docked in an optional docking device. ■ During the hardware and software setup procedures: ❏ Do not unplug the computer from external power. ❏ Do not shut down the computer or initiate standby or hibernation. When setting up the computer, you will 1.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup Step 1: Insert the battery pack To insert a primary battery pack: 1. Turn the computer upside down. 2. Slide the battery pack 1 into the battery bay until it is seated. The battery pack release latches 2 automatically lock the battery into place.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup Step 2: Connect the computer to external power To connect the computer to external AC power: 1. Plug the AC adapter cable 1 into the power connector. (The power connector is on the rear of the computer.) 2. Plug the power cord 2 into the AC adapter, and then into an AC outlet 3. When the computer receives AC power, the battery pack begins to charge and the battery light (on the front of the computer) 4 is turned on.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup It is recommended that you leave the computer connected to external power until the battery pack is fully charged and the battery light is turned off. (A partially charged new battery pack can run the computer after software setup is complete, but battery charge displays will not be accurate until the new battery pack has been fully charged.) cords and AC outlets vary in appearance by region and ✎ Power country.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup Step 3: Turn on the computer To open the computer: 1. Slide the display release latch 1 to the right to release the display. 2. Raise the display 2.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup 3. Press the power button 1. The power light next to the power button 2 and the power light on the front of the computer 3 are turned on, and you are prompted to begin software setup.
DRAFT Revised: 8/26/05 File: Chap1.fm PN: HP-403067-001 First-time setup Step 4: Set up the software After the computer is turned on, it will go through a brief software setup. Follow the on-screen instructions to set up the software. Note the following: Ä ■ After you respond to the setup prompt, you must complete the entire setup process without interruption. Setup time varies. ■ During software setup, it is normal for some computer models to pause occasionally for several minutes.
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DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 2 Next steps Install additional hardware and software To install additional hardware, such as an optional printer, follow the instructions provided by the hardware manufacturer to install any drivers required by the device. Install new software by inserting the software disc into the optical drive and follow the on-screen instructions.
DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 Next steps Norton AntiVirus is preinstalled on the computer. For information about using the Norton AntiVirus software, click Start > All Programs > Norton AntiVirus > Help and Support. For more information about computer viruses, type viruses in the Search field in the Help and Support Center.
DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 Next steps Protect the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm: ■ Plug the computer power cord into an optional, high-quality surge protector. Surge protectors are available from most computer or electronics retailers. ■ During an electrical storm, either run the computer on battery power or shut down the computer and unplug the power cord.
DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 Next steps Å WARNING: To reduce the risk of serious injury, read the Safety and Comfort Guide (not available in all languages). It describes proper workstation setup; and proper posture, health, and work habits for computer users. The Safety and Comfort Guide also provides important electrical and mechanical safety information. This guide is available on the Web at http://www.hp.com/ergo, and in the Help and Support Center.
DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 Next steps Connect to a computer network The computer may have the following networking capabilities: ■ Local area network (LAN) ■ Wireless local area network (WLAN) ■ Wireless wide-area network (WWAN) Contact your network administrator to connect the computer to a company LAN or WLAN. If you plan to connect the computer to a home office LAN or WLAN, you must have a router or wireless router.
DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 Next steps Update your software Most software, including the operating system, is updated frequently by the manufacturer or provider. Important updates to the software included with the computer may have been released since the computer left the factory. Some updates may affect the way the computer responds to optional software or external devices. Many updates provide security enhancements.
DRAFT Revised: 8/26/05 File: Chap2.fm PN: HP-403067-001 Next steps Turn off the computer correctly Whenever possible, turn off the computer by using the standard Windows shutdown procedure: 4. Save your work and close all open applications. 5. Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off. on your network connections, the Turn Off ✎ Depending Computer button may be called the Shut Down button.
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DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 3 Troubleshooting Troubleshooting resources If you experience computer problems with your computer, try the following suggestions in the order listed below and presented in this chapter: 1. Refer to “Quick troubleshooting,” next in this chapter. 2. Access the Help and Support Center for additional information about your computer. Select Start > Help and Support.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Quick troubleshooting Is the computer unable to start up? To turn on the computer, press the power button. When the computer is turned on, the power light is turned on. If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Is the computer screen blank? If you have not turned off the computer but the screen is blank, the computer may be in standby or hibernation, may not be set to display the image on the computer screen, or the display switch or ambient light sensor (select models only) may not be functioning properly. The suggested actions below may help you determine the reason the computer screen is blank.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Is software functioning abnormally? If the software becomes unresponsive or responds abnormally: ■ Restart the computer: ❏ In Windows XP Home, select Start > Turn Off Computer > Restart. ❏ In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (The Turn Off Computer button may be called the Shut Down button, depending on the network connections.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Is the computer unresponsive? Whenever possible, turn off the computer by using the standard Windows shutdown procedure for your operating system: ■ Save your work and close all open applications. ■ Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Is the computer overheating? It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that overheating could be causing the problem, allow the computer to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Is an external device not working? If an external device does not function as expected: ■ Turn on the device as instructed in the device documentation. Some devices, such as monitors and printers, must be turned on before the computer is turned on. ■ Verify that ❏ All device connections are secure. ❏ The device is receiving electrical power.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Help and Support Center To access the Help and Support Center, select Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides ■ Information about your computer, such as model and serial number, installed software, hardware components, and specifications. ■ Answers to question about using your computer.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting Customer Care If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care. Preparing to contact Customer Care For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag.
DRAFT Revised: 8/26/05 File: Chap3.fm PN: HP-403067-001 Troubleshooting ■ The manufacturer and model of a printer or other accessories connected to the computer. ■ Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support > My Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id).
DRAFT Revised: 8/26/05 File: AppA.fm PN: HP-403067-001 A Specifications The following sections provide information on the operating environment specifications and power specifications of the computer. Operating Environment The operating environment information in the following table may be helpful if you plan to use or transport the computer in extreme environments. Factor Metric U.S.
DRAFT Revised: 8/26/05 File: AppA.fm PN: HP-403067-001 Specifications Rated Input Power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. Although the computer can be powered from a stand-alone DC power source, it is strongly recommended that the computer be powered only with an AC adapter or a DC power cord supplied by or approved for an HP computer.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 B System recovery Safeguarding your data Software or devices added to the computer can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of the My Documents folder. Using Altiris Local Recovery (select models only) Altiris Local Recovery is a preloaded application that protects the files on your computer by storing copies of files, called snapshots.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 System recovery To access your snapshots in the Altiris Recovery Agent folder: 1. Right-click the Altiris Recovery Agent icon on your desktop. 2. Click Open. To restore one of the listed snapshots: » Drag the snapshot file to the appropriate location on your hard drive. For more information on configuring and using Altiris Local Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy, or open the software and click Help on the menu bar.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 System recovery Creating a System Restore Point To create a system restore point: 1. Click System Restore in the Help and Support Center. The System Restore window opens. 2. Click Create a restore point, and then click Next. 3. Follow the on-screen instructions. Restoring to a restore point To restore the computer to a previous date and time when it was functioning optimally: 1. Click System Restore in the Help and Support Center.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 System recovery The application reinstallation process replaces corrupted system files within the application and reinstalls deleted system files within the application. ■ In most cases: If the application you are reinstalling is still installed on your computer, the reinstallation process does not affect your settings within the application.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 System recovery Repairing the operating system To attempt an operating system repair without deleting your personal data, use the Operating System disc that was shipped with the computer: computer does not have an optical drive, you may need ✎ Ifto your connect to an optional external MultiBay. 1. Connect the computer to external power through the AC adapter and turn on the computer. 2. Immediately insert the Operating System disc into the computer.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 System recovery Reinstalling the operating system Ä CAUTION: To protect your personal information and the software installed on the computer, back up your information before reinstalling the operating system. See the Windows online Help utility to learn more about backing up your files. Type “backup” in the Search box in the Help and Support Center. the reinstallation, you may be prompted for your ✎ During Product Key.
DRAFT Revised: 8/26/05 File: AppB.fm PN: HP-403067-001 System recovery 8. Press esc to continue installing a new copy of the operating system instead of repairing it. 9. Press enter to set up the operating system. 10. Press C to continue setup using this partition. 11. Select Format the partition using the NTFS file system (Quick), and then press enter. Ä Formatting this drive deletes all current files. 12. Press F to format the drive. The reinstallation process begins.
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DRAFT Revised: 8/26/05 File: AppC.fm PN: HP-403067-001 C Connect to the Internet from your home Your computer includes hardware and software that allows you to connect to the Internet. Before you can access the Internet, you must: ■ Choose an Internet Service Provider (ISP). ■ Choose the type of Internet access you want, and connect the hardware. hardware and software features vary depending on ✎ Internet your computer model and your location.
DRAFT Revised: 8/26/05 File: AppC.fm PN: HP-403067-001 Connect to the Internet from your home Using the Internet Connection Wizard You can use the New Connection Wizard to connect to the Internet ■ If you already have an account with an ISP. ■ If you have a disc from an ISP. ■ If you do not have an Internet account and would like to select an ISP from the list provided within the wizard.
DRAFT Revised: 8/26/05 File: AppC.fm PN: HP-403067-001 Connect to the Internet from your home Choose the type of Internet access There are 3 basic types of Internet access: ■ Dial-up: You can access the Internet by dialing into a service provider using a modem cable connected to an RJ-11 (modem) jack.
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